Visit Website

Make Things Happen

4.4
7 reviews

Predica helps organizations around the world to achieve their goals through improvements in business operations.

We specialize in critical areas of modern work environment:

  • Security and identity management
  • Productivity
  • Azure
  • CRM
  • Mobile
  • Data analytics

In those, we deliver our strategy consulting services, professional services, and development. We are a cloud first company, using latest technologies and we apply them to raise your company’s performance by the support of daily tasks.

Our core values? Be First! Be Reliable! Make It Happen!

Services we deliver are helping hundreds of thousands of individuals in their daily operations.

READ MORE...
 
$5,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2009
Show all +
Warsaw, Poland
headquarters
other locations

Portfolio

Key clients: 

Maersk, Leroy Merlin, Skanska, PwC, Raiffeisen Polbank, Orange, Telia, GlaxoSmithKline, Leo Pharma, Qatargas, beIN SPORTS

Reviews

4.4
7 reviews
Sort by

Application Support for Performance Metrics Company

"Predica has a get-things-done mindset."

See More

4.0

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 – Ongoing
Project summary: 

Predica provides ongoing development resources proficient with cloud technologies and Microsoft. When a new technical need arises, they provide the capacity.

The Reviewer
 
1-10 Employees
 
Copenhagen, Denmark
Partner, Digital Performance Metrics Provider
 
Verified
The Review
Feedback summary: 

The resources themselves have provided technical products ranging from documentation to cloud-based MVPs. Working quickly, Predica is praised for their strong focus on the business goal rather. Customers can expect a responsible partner that takes ownership of their work and results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We deliver performance tracking that evaluates large organizations’ internal digital channels. It tells people whether documents are being read, how their content is being used, and whether there’s a high level of adoption.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Predica?

To support our growth, Predica is our partner when it comes to sourcing talent and strengthening the technical capabilities within our team. Throughout the years, we have recruited more than 10 highly skilled developers in our project.

SOLUTION

What was the scope of their involvement?

When we need a developer with a skill set in a specific technology, we use Predica to get that capacity into our organization. 

What is the team composition?

On average we have around 4 people working with us.

How did you come to work with Predica?

Predica worked with one of our customers.

What is the status of this engagement?

We’ve been working together since 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Predica helped us scale our company. We’ve managed to build a scalable business with them. Two years ago, we had to rebuild our product because the industry shifted from on-premise to cloud-based. Predica helped us redefine our whole business offering by building a cloud MVP within 6 months.

How did Predica perform from a project management standpoint?

We do the project management and they deliver the people. 

What did you find most impressive about them?

Predica has a get-things-done mindset. This helps us respond really fast whenever a challenge occurs. 

Are there any areas they could improve?

When something has gone wrong, Predica has always taken responsibility for their part.

Do you have any advice for potential customers?

Be really clear about what you want and make sure to explain the underlying reasoning/content for it from a business perspective. Predica is really good at finding solutions, if they understand the challenge/opportunity behind.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The people on the floor might not always be in tune with Predica’s values.
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    They’re, overall, very impressive. Only small things keep them from earning a five.
  • 5.0 NPS
    Willing to refer

Microsoft Systems Support for Economic Development Agency

"We have chosen Predica as a reliable and experienced Microsoft Partner."

See More

4.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2016 - Ongoing
Project summary: 

Predica provides support for Microsoft EMS on an ongoing basis after being chosen for their expertise. Their multi-layer authentication system implementation eliminated the need for RSA tokens.

The Reviewer
 
201-500 Employees
 
Qatar
Technology Lead, Governmental Ministry
 
Verified
The Review
Feedback summary: 

Predica’s involvement has successfully increased security, allowing for bettering integration into the website and eliminating the need for RSA tokens. While they could work on providing more detailed documentation, they stand out in their quality, reliability, and fast responses.

The client submitted this review online.

BACKGROUND

Introduce your business and what you do there.

I am an infrastructure and datacenter lead and I work for a government ministry of economy and commerce. We develop programs to execute on policies related to the development of business and trade sectors, monitor business activity, provide guidelines and directions according to the national development requirements, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Predica?

The main goal was to enhance security by implementing a multi-layer authentication system.

SOLUTION

What was the scope of their involvement?

Predica provided full support for the Microsoft EMS [Enterprise Mobility Suite] which includes Azure Active Directory Premium, Azure RMS, Advanced Threat Analytics, and Microsoft Intune. They monitored platform updates and changes, advising on the customer production environment.

We worked with a project coordinator and dedicated consultants who deployed the solution. They provide support and review the synchronization of statistics and errors, as well as service-related event logs while watching over the process of data synchronization

How did you come to work with Predica?

We have chosen Predica as a reliable and experienced Microsoft Partner.

How much have you invested with Predica?

We have invested $23,000 so far.

What is the status of this engagement?

We began working together in August 2016 and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The work is ongoing, however, the multi-factor authentication they provided allowed us to integrate into our registration website and also allowed to replace RSA tokens. These activities brought easily calculated return on investment.

What did you find most impressive about Predica?

What I find most impressive about them is their reliability, their ability to act fast and provide a fast response, and their quality.

Are there any areas Predica could improve?

Their documentation could have been better.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Deadlines were met on time.
  • 4.0 Cost
    Value / within estimates
    The original scope had to be changed a bit.
  • 4.0 Quality
    Service & deliverables
    Some activities might have been better documented.
  • 5.0 NPS
    Willing to refer
    I give them this score for their reliability and fast response.

Identity Management Implementation & Cloud Services

"I like the fact that Predica has taken the responsibility of making sure that things are done."

See More

4.0

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2014 - Ongoing
Project summary: 

Predica is the technical partner for identity management solutions. They architected infrastructure elements using Microsoft Active Directory Solutions and now maintain various systems. They replaced RSA technology with modern multifactor authentication.

The Reviewer
 
1,001-5,000 Employees
 
Copenhagen, Denmark
IT Architect, Pharmaceutical Firm
 
Verified
The Review
Feedback summary: 

Predica’s resources are independent thinkers who take ownership of their work and the system’s success, rather than just following orders. They were always proactive in their communications. The team met the goals for increased security.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a pharmaceutical company that is mainly focused on skincare products. I am the lead infrastructure architect.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Predica?

We started an identity management project using Microsoft technology.

SOLUTION

What was the scope of their involvement?

Predica worked on rebuilding our infrastructure with new Microsoft Active Directory solutions, identity and rights management, DirectAccess, and so on, using mainly Microsoft products and services.

The main element is the forefront identity management setup which was architected by Predica in collaboration with a previous member of our team. They have been in charge of maintenance and further development of that. We also used them for running operations during the first year when the system was put into production. We have also been using Predica for security deployment, multifactor authentication deployment, and moving from an old RSA solution to the Microsoft MFA. Predica handled the design and implementation for this.

We also have an ongoing Active Directory Federation Services agreement. Whenever we need to federate with a new cloud service, we will contact Predica for the task.

How did you come to work with Predica?

I wasn’t on board when Predica was originally contracted. In 2014, after having a few meetings, I became confident that they knew what they were talking about and were proactive in offering explanations.

They were a subcontractor for Microsoft. After the initial project ended, we had some enhancement requests, and we were referred to Predica again. We setup an agreement so that we could use their services without having to go through Microsoft every time, and have continued this for the last two or three years.

How much have you invested with Predica?

Over the last year, we’ve spent close to a million Danish Krone [$150,700 USD], on Predica’s services. I would assume that we spent about the same the previous year.

What is the status of this engagement?

We started working with Predica in February 2014.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our identity management solution and other platforms are being used by 4,500 internal employees, and 1,000 external ones. The goal of our project has been to heighten security, so we haven’t looked at metrics regarding costs and similar factors.

Some of the solutions we implemented have helped, but the results have been down more to the choice of platform from our side. Predica simply implemented them, but they also give us heads-up when there is something to address. They are proactive in giving us proper warning, when needed.

How did Predica perform from a project management standpoint?

I like the fact that Predica has taken the responsibility of making sure that things are done. We’ve sometimes worked with companies which only did what we asked them to do. With Predica, we have access to people who can think independently, and who want to provide a good solution. They are good at sticking to deadlines and delivering good quality.

We have engaged often with one of Predica’s partners. He delegated tasks to the resources needed. I believe that they handle technical seams directly, without using project managers.

We typically ask Predica’s team if a particular task is something they can handle. If it is, they will find the right resources. The consultants assigned to our tasks do change from time to time, as with any other company, but it’s not been an issue so far.

We normally communicate via email and Skype for Business.

What did you find most impressive about Predica?

I can’t think of anything they haven’t done well. Predica delivered what was promised for all our projects, in a nice and solid way.

Are there any areas Predica could improve?

It would be nice if Predica was located in the same country as us, so that onsite communication would be possible, but the relationship overall has been working great. They have been willing to visit us in-person, but, as any company, we are considering travel costs.

4.0
Overall Score We are very pleased, and there have only been a few occasions when Predica was capped in terms of workflow.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They normally deliver within the agreed time, but nobody can get a perfect score. There have been times when there was too much to do, or when we asked too many questions.
  • 4.0 Cost
    Value / within estimates
    Predica is not a cheap option, but their pricing is fair. They’ve always had a “fix first, settle later” attitude, which we like.
  • 4.0 Quality
    Service & deliverables
    They deliver well, and I have nothing bad to say about Predica.
  • 5.0 NPS
    Willing to refer
    I have no problems recommending them.

Migration of Thousands of Users to Office365

"I had the opportunity to meet many of the technical people on the team. I found them to be quite skilled."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2015 - Ongoing
Project summary: 

Predica migrated 4,000+ mailboxes and old data from MDaemon to Office365. They also helped implement a cloud solution, SharePoint and Azure. They continue to manage the implementation of miscellaneous projects.

The Reviewer
 
10,001-50,000 Employees
 
Poland
Sr. IT Director, Construction Supplier
 
Verified
The Review
Feedback summary: 

Predica is professional and skilled, especially in Microsoft cloud products, and in analyzing the best solutions depending on individual need. They could improve the reaction time of their support team, as this caused minor delays, but they stuck to timelines and delivered quality solutions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the senior manager of the IT department of a retail company focused on the construction industry. We are a network of stores in this area.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Predica?

We had been using MDaemon since 1996, when the Polish branch of the company was started. Because of our scale (there are 10,000 people working in the company), the system became unable to meet our demands, so we chose to change to Office365. We considered a few other competitors, including Google, but we believed that the Microsoft technology would be the best solution for us.

SOLUTION

What was the scope of their involvement?

Predica took the technical lead of our migration aspects. We had at least 4,000 mailboxes installed in our company, and needed support for the transfer of the old data to the new system, and the synchronization of the two solutions. We chose a cloud solution, which was a new field for us, and there was a question of installing the Microsoft Active Directory catalog, which allows us to authenticate users.

We have implemented many projects together beyond the Office365 one. After Microsoft technology became more and more popular inside our company, we also made the decision to implement solutions like SharePoint and Azure. We have also implemented some local projects.

How did you come to work with Predica?

They were suggested to us by the local Microsoft division. Predica prepared a technical analysis including the information which would be at the forefront of our Office365 installation. They also went deeper into our systems, and prepared a scope which convinced us to choose Predica as a provider.

How much have you invested with Predica?

They are featured in our Microsoft contract as an implementation partner. Predica receives a monthly fee from Microsoft which is dedicated to the implementation of new projects with us. Not all cost aspects are obvious to me, as a result, but I would estimate Predica’s involvement at around €100,000 [$110,000] in total.

What is the status of this engagement?

We have been working with Predica for around two and a half years.

RESULTS & FEEDBACK

How did Predica perform from a project management standpoint?

They are very professional. I looked at other companies in our market, in order to compare the pricing and level of service offered by Predica, but they remained our best choice.

I’ve had many direct contacts with the team, but I’ve mainly worked with Predica’s project managers lately, since we are implementing a new project. During the Office365 implementation, I had the opportunity to meet many of the technical people on the team. I found them to be quite skilled. The total team size is around 10 people.

What did you find most impressive about Predica?

They are very impressive in terms of technical knowledge. They knew what solutions are offered by Microsoft, and suggested the best solutions for us.

Are there any areas Predica could improve?

Predica could improve the reaction time of the support team. There was too much need for confirmation on their end before starting work on our systems. The team double-checked before doing anything, and we’ve had to explicitly commit to their plan. It’s not a big deal for me, but it is an area worth analyzing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It’s been easy to contact their project managers. Predica has created an environment which allows us to collaborate closely. We can treat them like a partner, and not just a provider.
  • 4.0 Cost
    Value / within estimates
    Cost is a never-ending story, and projects often turn out more expensive than planned. Predica is somewhere in the middle, combining quality with cost. We may not be getting the cheapest solution on the market, but we know what we’re getting.
  • 5.0 Quality
    Service & deliverables
    We’ve seen a very good level of quality and service.
  • 5.0 NPS
    Willing to refer
    I have always chosen Predica as a partner for Microsoft technology.

MS Dynamics & SharePoint Consulting for Land Developer

"Compared to other companies we’ve worked with, Predica was always on schedule."

See More

5.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2015 - Dec. 2016
Project summary: 

Predica implemented a Microsoft CRM system, integrating a web-based frontend with Active Directory and storage. The team provided both development and consulting resources as needed.

The Reviewer
 
51-200 Employees
 
Qatar
CRM Manager, Land Broker
 
Verified
The Review
Feedback summary: 

The finished solution currently supports 100 internal CRM participants, processing nearly 6,000 investor applications. Although Predica’s preferred partnership with Microsoft increased costs, their flexible scheduling and rapid response to changing requirements led to a successful engagement. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a Qatari government development company. We receive land from the government and are building special economic zones, preparing those areas for future investors. I am the CRM [customer relationship management] specialist for the company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Predica?

We needed to build a CRM for application evaluation and other internal processes.

SOLUTION

What was the scope of their involvement?

Predica was engaged to implement our CRM system. It has a web frontend on which potential investors can apply for land or special economic zones. It was built using Microsoft SharePoint and hosted on-premises. The site has basic marketing information and news. There is an investor section which requires logging in. Investors can fill in applications there, submit and download documents, give feedback, submit tickets, and receive information from us.

The backend is Microsoft Dynamic CRM 2015 and is also hosted on our servers. We are using Windows Server and Microsoft SQL Server. There is also Active Directory work involved in our system. The backend system is where all our information is stored. If someone submits an application from SharePoint, it’s saved in the CRM and has a number of business processes applied. An application submission will trigger the evaluation process, and the application will be assigned to one of our business development team leaders, who will further assign it to one of our office members. They will contact the investor and track all previous CRM activities.

Predica acted as the developer, but they also provided some consulting services. The main selection of the architecture was prepared by Microsoft.

How did you come to work with Predica?

We found them through Microsoft. Predica is a preferred partner of theirs for the Middle East. We had been working directly with Microsoft and with one of their subsidiaries called Global Delivery. After the initial phase of the project, we switched to Predica based on Microsoft’s decision.

How much have you invested with Predica?

The cost of Predica’s work was at least $362,000. We paid more to Microsoft.

What is the status of this engagement?

The project itself started in November of 2014. The first phase lasted until May of 2015, after which we started working with Predica. Their main involvement wrapped-up in June of 2016. We had a final deployment in December. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

We currently have around 100 internal CRM users. During one and a half years of activity, we collected around 5,000–6,000 applications from investors—some for economic zones, and others for entering the land.

How did Predica perform from a project management standpoint?

Project management was one of Microsoft’s roles, so it’s difficult to give feedback for Predica. We had two architects from Predica involved in the project—one for the CRM and one for the SharePoint part. They worked on-site for part of the time, but there was also a development team in Poland. The whole team was made up of 20 people, who were involved at different times over the course of the project.

What did you find most impressive about Predica?

Compared to other companies we’ve worked with, Predica was always on schedule. Even though our requirements were always changing, their team was flexible, and we had a good collaboration.

Are there any areas Predica could improve?

They could work more on-site, but our collaboration model was different. 

5.0
Overall Score The project was delivered on time.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were very flexible with the difference in working days in the Middle East. We were working from Sunday to Thursday, but this was not a problem for Predica.
  • 3.0 Cost
    Value / within estimates
    Because of Microsoft’s mediation, it would be difficult to rate Predica. It was a pricey contract for us.
  • 4.0 Quality
    Service & deliverables
    The project was delivered, and the application is working. Some things could be better, though.
  • 5.0 NPS
    Willing to refer

Identity Management Consulting & Microsoft Expertise

"We were on the same page throughout the process."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - Oct. 2016
Project summary: 

Predica provided cybersecurity assistance for diverse software solutions and generated identity management guidelines for an aggressive cloud migration, preparing a design recommendation for future direction.

The Reviewer
 
201-500 Employees
 
Oslo, Norway
Jorn Jorgensen
CIO, Goodtech Co
 
Verified
The Review
Feedback summary: 

The preliminary transition blueprint created by Predica supported a robust business strategy involving 5 payroll systems and 400 users across 12 locations. The team’s efficient allocation of experienced resources and proactive scheduling contributed to an exemplary engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CIO of Goodtech, an engineering solutions, projects and services company. Our core business involves automation and industrial IT.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Predica?

We engaged with them for security support on the IT side for some of the solutions we deliver to customers, as well as identity management, which has been our main priority.

SOLUTION

What was the scope of their involvement?

Predica helped us setup a high-level architecture and identity-management solution. We were in the process of deploying Office365 and still had an on-premises Active Directory installation. We had no HR solution at the time and no automated processes related to onboarding or offboarding. We wanted to look at the entire space and come up with a best-practice scenario because we were moving aggressively to the cloud. Predica helped us put together a principal design for how this could be done, using standard Microsoft products more or less out-of-the-box, based on what we already had on-premises or what would be easily accessible for a subscription.

The deliverable was a paper recommendation of how this process could be conducted, rather than an implementable design. We implemented this direction ourselves as part of our strategy and used it to influence our choices of solutions and applications in the infrastructure and HR space throughout the year.

How did you come to work with Predica?

The main business found them, while those of us in the IT department tagged along. Predica seemed to be a good fit in terms of their services and capabilities. We’re mainly a Microsoft shop, and their team suited us with regards to the applications we were looking for. Based on the initial conversations we had with Predica, they came across as very professional and knowledgeable in those particular areas, so we got a good feeling.

How much have you invested with Predica?

The cost of their work was around €15,000 [$17,000].

What is the status of this engagement?

Our first interaction with Predica was at the end of April of 2016. We’ve used them for a couple of phases; the first one, around identity management, wrapped up around June. We gave them another small package in August, which concluded in October.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

We have approximately 400 users spread across 12 locations. This is important in terms of the processes we need to support. We also had 5 different payroll systems that needed to be integrated. Predica’s preliminary work helped us build business cases for individual investments.

How did Predica perform from a project management standpoint?

I wasn’t involved in every aspect of the work. We had a project manager on our side running the work; on Predica’s side, a project owner was also involved in the architecting process. The 2 managing partners I talked to, Tomasz [Onyszko] and Paweł [Szczecki], were both actively involved in the architecting process. I supplied high-level direction and scope.

I’m not sure what other resources were involved, but Predica put a team together and held workshops with our HR and IT-service management people. It wasn’t a very big project. We were involved with Predica’s team during 3 days of workshops and another 2-day workshop at the end, which served as a wrap-up.

What did you find most impressive about Predica?

I was very impressed with the level of knowledge of the people with whom I dealt personally. Generally, when dealing with a consulting company, a salesperson will come in and pitch the project to us and run through all the commercials, without really knowing much about the technical aspects. With Predica, every senior person I talked to on the business side was very involved in the technical details; as I understand it, they also work as senior architects. I found this to be refreshing and efficient, especially for a company of our size, which doesn’t have commercial departments and purchasing resources. We do everything in the IT department. We appreciated the ability to follow the project from conception to delivery, more or less with the same people. We were on the same page throughout the process.

Other providers we’ve used tended to supply junior persons on the technical side, who would consult expertise in the back office and would end up with something that didn’t seem consistent or planned. Predica is at the other end of this scale, at least from our experience. They have highly skilled people involved in the technical elements and in understanding our issues and challenges.

Are there any areas Predica could improve?

I can’t really think of anything. I was happy with the entire delivery. The main drawback for us was working remotely for almost the entire project. If Predica had offices in the next building, we would have used them a lot more than we did. Culturally, our organization is used to having IT resources available locally, and this is our main reason for not engaging with Predica beyond these 2 projects.

What tips or recommendations could you share that might increase the likelihood of success with Predica?

If the organization is used to working remotely and in a distributed fashion, Predica will be a great choice. Otherwise, this can be a non-starter. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It was pretty much perfect.
  • 5.0 Cost
    Value / within estimates
    Their hourly rates are 60%–70% of what we would pay for a local consultancy with the same level of expertise. Predica also hit their estimates exactly.
  • 5.0 Quality
    Service & deliverables
    They put the right expertise on the problem immediately.
  • 5.0 NPS
    Willing to refer
    If the company is a good fit for Predica in terms of working remotely and using distributed teams, I would recommend them.

Azure Partnership for Cloud Analytics Implementation

"Predica adjusted to the changes, as they were coming, and I liked their ability to rescale according to our needs."

See More

4.0

Quality: 
3.0
Schedule: 
3.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Mar. 2016 - Jan. 2017
Project summary: 

Predica integrated multiple data sources into the cloud for a supply-chain management company. They also built the mechanism by which data is transformed into a usable state for data visualization.

The Reviewer
 
10,001-50,000 Employees
 
The Hague, Netherlands
Business Analyst, Logistics Software Firm
 
Verified
The Review
Feedback summary: 

Predica met their obligations; in line with expectations. Although they struggled to communicate with all the partners in the project, they were nimble and adaptable. The team offered great suggestions in the proof of concept stage, and scaled according to changing needs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a supply-chain management and logistics company. I am a business analyst responsible for the design, development, and implementation of client supply-chain solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Predica?

We were looking to expand our knowledge and capabilities around Azure in order to speed up our digital journey and get the development of our supply-chain solutions coded within that environment. I was involved with their team and dedicated around 30% of my time to the project.

SOLUTION

What was the scope of their involvement?

Predica worked on the ingestion of our data sources into the cloud, as well as on building the first solution connected to those data sources. They built the analytics solution for pushing our data into an application for visualization. Predica leveraged their knowledge around different Azure services, including Data Lake.

How did you come to work with Predica?

They were brought in by Microsoft as a partner after we started our engagement with the company.

How much have you invested with Predica?

The project cost was around $180,000.

What is the status of this engagement?

We started working with Predica in March 2016. The project was completed in January 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We haven’t measured any KPIs. We are looking to set up certain standards and requirements upfront, so that when we have another engagement in this area, those metrics will be in place.

Looking at the overall output, it was okay, without being mind-blowing. Predica met our requirements, but we’ve had to redo a couple of items.

Predica has been selected as a partner which will work with us on the Azure space. We plan to use them for further engagements.

How did Predica perform from a project management standpoint?

I would rate Predica a 6/10 for this area. They managed to deliver the solution we requested, but there were a few bumpy moments throughout the journey. The team was agile and willing to adjust to changing situations, which we appreciated, but the communication with the other providers involved in the project was lacking. This part could have gone much better.

During the proof-of-concept stage for a new technology we were onboarding, Predica’s team was able to suggest solutions for many of the problems we were facing, which is where their agility was appreciated.

What did you find most impressive about Predica?

Their ability to adapt to our environment, while we were implementing something completely new to the company. Predica adjusted to the changes, as they were coming, and I liked their ability to rescale according to our needs.

Are there any areas Predica could improve?

Going back to the point I mentioned before, Predica’s communication and ability to take the driver's seat in projects that involve multiple parties, and everyone depends on each other. This would be good for Predica to develop further, so that we won’t see misalignments and miscommunication when multiple parties from different companies are brought in.

4.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
    In terms of availability, Predica was good. Whenever we needed resources, they supplied as many as we requested. We saw a couple of bumps in the road when it came to delivery, which impacted our timeline.
  • 3.0 Cost
    Value / within estimates
    They provide a specialized knowledge base at a reasonable cost. Based on Predica’s expertise and our final output, even though we could find a cheaper solution, the value would go down.
  • 3.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    I would recommend Predica to other companies.