Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
We have approximately 400 users spread across 12 locations. This is important in terms of the processes we need to support. We also had 5 different payroll systems that needed to be integrated. Predica’s preliminary work helped us build business cases for individual investments.
How did Predica perform from a project management standpoint?
I wasn’t involved in every aspect of the work. We had a project manager on our side running the work; on Predica’s side, a project owner was also involved in the architecting process. The 2 managing partners I talked to, Tomasz [Onyszko] and Paweł [Szczecki], were both actively involved in the architecting process. I supplied high-level direction and scope.
I’m not sure what other resources were involved, but Predica put a team together and held workshops with our HR and IT-service management people. It wasn’t a very big project. We were involved with Predica’s team during 3 days of workshops and another 2-day workshop at the end, which served as a wrap-up.
What did you find most impressive about Predica?
I was very impressed with the level of knowledge of the people with whom I dealt personally. Generally, when dealing with a consulting company, a salesperson will come in and pitch the project to us and run through all the commercials, without really knowing much about the technical aspects. With Predica, every senior person I talked to on the business side was very involved in the technical details; as I understand it, they also work as senior architects. I found this to be refreshing and efficient, especially for a company of our size, which doesn’t have commercial departments and purchasing resources. We do everything in the IT department. We appreciated the ability to follow the project from conception to delivery, more or less with the same people. We were on the same page throughout the process.
Other providers we’ve used tended to supply junior persons on the technical side, who would consult expertise in the back office and would end up with something that didn’t seem consistent or planned. Predica is at the other end of this scale, at least from our experience. They have highly skilled people involved in the technical elements and in understanding our issues and challenges.
Are there any areas Predica could improve?
I can’t really think of anything. I was happy with the entire delivery. The main drawback for us was working remotely for almost the entire project. If Predica had offices in the next building, we would have used them a lot more than we did. Culturally, our organization is used to having IT resources available locally, and this is our main reason for not engaging with Predica beyond these 2 projects.
What tips or recommendations could you share that might increase the likelihood of success with Predica?
If the organization is used to working remotely and in a distributed fashion, Predica will be a great choice. Otherwise, this can be a non-starter.