Process Driven IT
Preactive IT Solutions uses a process driven approach to IT to ensure your business is always running at peak performance. Rapid response. Continuous improvement.
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the project
Managed IT Services for Accounting Firm
"They're easy to contact and quick to respond."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the owner of a full service CPA firm focusing on the accounting, tax and advisory of small and mid sized businesses and their ownership groups.
For what projects/services did your company hire Preactive IT Solutions?
Managed IT provider for our business.
How did you select this vendor and what were the deciding factors?
Met with several potential providers, liked the offering that Preactive provided.
Describe the project in detail and walk through their service package.
Monthly managed IT services.
How many resources from the vendor's team worked with you, and what were their positions?
Many points of contact - from the company owner to individual technicians.
Can you share any outcomes from the project that demonstrate progress or success?
Solve our IT issues as they arise.
How effective was the workflow between your team and theirs?
Easy communication — both via email tickets and a central phone line.
What did you find most impressive or unique about this company?
They're easy to contact and quick to respond.
Are there any areas for improvement or something they could have done differently?
None.
So far, so good. Preactive IT Solutions continues to solve any IT issues that arise. They establish a smooth workflow by staying accessible at all times via phone or email. Also, the client appreciates the fact that the team responds really fast to their requests.