Digital Innovation Agency | 300 projects delivered

Gold
VERIFIED

Digital product design & development, built with you, not for you.

Digital innovation is a required core competency for tomorrow’s market leaders – it cannot be outsourced long term. To keep up with the digital demands of your customers, your organization must internalize design thinking, research-backed UX design, customer centricity, rapid, incremental testing, user validation and, agile development to inform and accelerate your digital roadmaps.

 

Over 20 years, we have launched more than 300 digital products, creating game-changing value for our clients with new websites, sales enablement tools, customer portals, and mobile apps.

We have a proven record of serving startup, mid-market, and enterprise clients including NRG, Flex, Sysco Foods, Keller Williams, Amherst, Dimensional Fund Advisors, Kinder Morgan, Jack Link’s, The City of Houston, World Market, Keller Williams, and Cisco. Our project results speak for themselves:

  • NRG generated $80M in new revenue
  • The City of Houston saved $40M
  • Brief Media acquired 19,000 monthly active users, 91% of the addressable market
  • Interactive Health Technologies scaled to over 1M users in 5 countries

We inform your roadmap with user research so that all ideas for features are evaluated against a trove of user insights, assumptions are validated and the backlog is prioritized based on which features create the most value.

We build it with you, not for you by leveraging your existing resources, assets, and ideas. We then organize ourselves around you to uncover the shortest possible path without redundant services.

We work ourselves out of a job leaving you with the core competency of digital innovation to accelerate your progress toward a best-in-class customer experience.

 
$25,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2000
Show all +
Austin, TX
headquarters
  • 4330 Gaines Ranch Loop, Suite 230
    Austin, TX 78735
    United States

Portfolio

Key clients: 
  • Keller Williams
  • Kinder Morgan
  • Sysco Foods
  • NRG - $80M in new revenue
  • The City of Houston - saved $40M 
  • Cost Plus World Market
  • uShip
  • McCoys
  • Dimensional Fund Advisors
  • University of Texas
Custom web application lets users buy a home without leaving the house Image

Custom web application lets users buy a home without leaving the house

Bungalo Homes plans to disrupt the real estate business by turning the pain of home buying into a hassle-free experience

In just 21 weeks, Praxent developed a fully-integrated digital product that offers users a complete home buying experience. On the business side, Bungalo employees got their own much-needed updates, like an automated backend that made their work easier.

Bungalo

Homes’ digital platform now flawlessly handles the home buyer customer journey from start to finish and equips the company with a faster and more efficient home selling system. Read More
Travel accounting meets workforce accommodation–two services in a one-of-a-kind package Image

Travel accounting meets workforce accommodation–two services in a one-of-a-kind package

Globeo’s new software is built to scale their business by saving their clients money on crew lodging expenses

Globeo has realized a business transformation that will alter the course of crew lodging services. Praxent helped them get there.

Praxent created a three-in-one platform that automates manual operations, eliminates human error, and cuts labor costs. It’s a platform that meets

the needs of Globeo, its clients, and partnering hotels, and gives Globeo the only workforce accommodation software of its kind in the industry.

Now, with their own proprietary platform, Globeo is positioned to own the competition. Read More

NRG’s cloud based app increased sales by making solar panel leasing simple  Image

NRG’s cloud based app increased sales by making solar panel leasing simple

NRG’s intuitive new financing product results in a shining success for solar energy

NRG SunLease needed a cloud-based portal for generating estimates and processing financing applications. Praxent produced a product that made those complicated concepts easier to understand.

By making a product that offered homeowners simple financing options in an aesthetically pleasing and professional

package, communication between sales reps and customers got better. The instant results were improved sales for NRG SunLease. Read More
Custom software increases financial transparency for the entire City of Houston Image

Custom software increases financial transparency for the entire City of Houston

Houston saves its taxpayers millions by making city contracts transparent

The Mayor had a deadline to make the city of Houston more transparent about its spending. Praxent helped him deliver.

It’s called the E-catalog; an information portal that documents the entire city’s purchasing online. This powerful tool helped the city dramatically increase government accountability as well as

citizen participation—all while saving the taxpayers millions.

Now, citizen watchdogs can scrutinize where their tax dollars are going, and prospective vendors can identify competitive opportunities that result in lower costs for the city.  Read More
The rodeo taps into a new audience by letting athletes qualify virtually Image

The rodeo taps into a new audience by letting athletes qualify virtually

New app raises awareness for the Rodeo, engages new contestants, and makes the administering and winning of prize money easier than ever

Praxent partnered with WCRA to create the first and only mobile app for rodeo qualifications. The Virtual Qualifier app encourages the longevity and growth of the rodeo around the country by finding contestants for 50,000 rodeo events. The app also streamlined

an administrative system that was managing thousands of registered athletes.

With a little help from technology, WCRA employees were able to fundamentally change the financing of rodeos and achieve their goals with less work. The result is greater prize incentives, easier and fairer access to big competitions, and a more efficient World Champions Rodeo staff. Read More
New software for wine vendors and wine tasters creates better workflows and management Image

New software for wine vendors and wine tasters creates better workflows and management

Palaterra solves its administrative challenges and creates new profits in the process

Palaterra moved from an industry player to a bonafide game changer in just a few years. Praxent helped them make the leap by creating an automated job scheduling and data collection app that produced 300% growth.

The results were so dramatic for this point-of-purchasing marketing company that selling

the technology to clients became a major focus of their business. Now, national suppliers come to Palaterra to gather market insights and inform their product branding. Read More
Part VIN scanner and part e-commerce site–the auto parts aftermarket gets a B2B/B2C solution Image

Part VIN scanner and part e-commerce site–the auto parts aftermarket gets a B2B/B2C solution

Praxent helps AAPA eliminate expensive aftermarket vendors and create a better consumer experience

Praxent worked to develop the strategy and design of two inventive auto-parts-sales products in one: a VIN scan app and a consumer-facing auto parts e-commerce site.

The strategy and design of these products allowed Aftermarket Auto Part Alliance (AAPA) to improve the sales experience

for their current customers, while also giving the AAPA scalable software solutions that their retailers could use for their own businesses.  Read More
How TicketCity’s custom cloud solution fueled the scaling of their business Image

How TicketCity’s custom cloud solution fueled the scaling of their business

Faster systems made for happier customers and better business at TicketCity.com

After rapidly growing its network of affiliated brokers and venues, TicketCity was struggling to process new and updated ticketing information through its inventory management system. Praxent created a solution that lightened the load by 98%, revving up their processing capabilities by 6800%.

Armed with this

lightning-fast new inventory system, TicketCity was able to process more than 300 million daily transactions and their ability to grow hit an all-time high. Read More
Plumb’s Veterinary Drugs turns their industry handbook into a handy app used by thousands Image

Plumb’s Veterinary Drugs turns their industry handbook into a handy app used by thousands

Plumb’s drug handbook goes online and goes from 0 to 20,000+ subscribers

Busy veterinarians and pharmacists are no longer forced to lug around heavy medical books and buy new editions. Praxent has turned their handbook into a regularly updated application. Keeping up with advancements in animal medicine is now much easier thanks to the 91% of veterinarians equipped with this highly adaptable

app.

It has made Plumb’s Veterinary Drugs the go-to digital resource for accessing up-to-date veterinary drug information and it’s completely transforming how small animal and rural practitioners access drug data. Read more

Athletes gets certified more efficiently than ever with web architecture that scales Image

Athletes gets certified more efficiently than ever with web architecture that scales

A faster, safer, more efficient way to the playing field for 18,000 athletes

When every penny counts, you need tools that do more with less. Non-profit TYFA (Texas Youth Football & Cheer Association) needed a web-based application that was scalable and capable of processing up to 4,000 participants at a time. It also needed it to work anywhere–in a gym or on the field–and run efficiently on

any computer or mobile device. Praxent built a cost effective, intuitive app that required zero training and made TYFA more efficient.

With scalable web architecture, volunteers could check birth certificates, complete profiles, take photos, and print photo ID cards reliably and efficiently. The system also sent guardians a waiver which they could sign electronically.

What was once a painful, manual process became streamlined and smooth. Read more

Kiosk software creates an experience out of photo taking; creates a software company out of a photo booth Image

Kiosk software creates an experience out of photo taking; creates a software company out of a photo booth

Photomadic got more than a photo booth with built-in software–it got a new way to market itself, and a new way to make money

Photomadic wanted to build a photobooth that could work anywhere and share everywhere. But dealing with a vast array of event spaces made Photomadic’s idea easier to dream up than it was to do. Between slow internet speeds, connectivity issues, and creating an interface

that any partygoer or pedestrian could use immediately, there were a handful of problems that needed solving.

Praxent helped Photomadic solve those problems and so much more.

The solution was a versatile piece of kiosk software that worked so well it changed how Photomadic did business. In a matter of months, they went from a company that made their money selling one-off photographs to a software company built on social media marketing and recurring revenue. Read More.

Custom software saves accounting firm thousands of hours internally–helps them work smarter and earn more Image

Custom software saves accounting firm thousands of hours internally–helps them work smarter and earn more

Crabtree Rowe & Berger’s automated accounting software saved time for everyone at the firm; and let them focus on what really mattered

At Crabtree Rowe & Berger, they had reliable accounting software. Like so many other firms around the country they were using QuickBooks–the industry standard. But what happens when the industry standard isn’t enough?

That’s where Praxent came

in. They helped Crabtree Rowe & Berger design a web-based tool for their team and their clients. This tool helped their employees synthesize what they were seeing on QuickBooks (a process they previously had to do by hand) and connect their clients to those financial reports with ease. All of this saved time and effort and allowed employees to focus on the most important part of their job–delivering key insights to their clientele of small businesses and entrepreneurs. Now, with Simple Numbers' automatically updating software, clients get those insights more quickly and can make decisions faster. The result has been more business for Crabtree Rowe & Berger. Read more.
Wearable heart rate monitors go from fitness idea to technology adopted nationwide Image

Wearable heart rate monitors go from fitness idea to technology adopted nationwide

How an idea for a fitness app became the backbone of a new interactive health program; and took their company nationwide

For many schools around the country, battling childhood obesity is now a top priority. For educators, parents, and teachers alike, so is finding the right tool to fight it. Luckily for school districts in over 30 states, they heard about the success of IHT, and took note.

Now, they’re using IHT’s heart rate monitors to help them achieve their own, specialized fitness goals. They're choosing IHT because their monitors work seamlessly with cloud software and help them tackle every student's unique challenges.

What started as the idea of one woman, Jen Ohlson, is now changing how our nation’s kids get healthy. Praxent helped her turn her dream project into a reality by building the product she had always envisioned and then some. Read More.

 

Reviews

Sort by

UX/UI Design for Nonprofit Health Service Provider

"I was incredibly impressed with their organization."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2019
Project summary: 

During a six-day design and brainstorming sprint, the team at Praxent designed a prototype to increase donors and engagement for a nonprofit. They tested the prototype with users on the final day.

The Reviewer
 
11-50 Employees
 
Austin, Texas
Cat Nunnery
Community Partnerships Manager, Mothers' Milk Bank Austin
 
Verified
The Review
Feedback summary: 

After being built by an outside vendor, the concept created by Praxent was launched, benefitting the nonprofit. All feedback has been positive. Their team is responsive, organized, and supportive. Their seamless workflow complemented their exceptional professional management style.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the community partnerships manager at the world’s largest nonprofit breast milk bank in Austin, Texas. I manage the marketing strategy within the organization. I think about ways to expose our work to new audiences and ways to motivate donors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

There was low awareness in our area, and we were having trouble receiving support from mothers that could potentially donate. We approached Praxent with our idea, sharing data about why and how people support our nonprofit. We asked them to find a creative solution to expand that number and increase our success locally.

SOLUTION

What was the scope of their involvement?

Praxent completed a design sprint for us. In six days, four members of our team worked with five from theirs. The first few days were spent in a room for seven or eight hours a day. Our teams brainstormed creative solutions for our problem, thinking about the big picture.

After that, their team worked independently for two days to develop a prototype. We had talked about different ways to get the word out to mothers within the community about our needs. Our teams agreed upon a mobile solution that offered a two-minute quiz that users could take at home. The quiz tested if a user was a good fit donor, while also relaying information about our work. The two-minute quiz was then tested on day four with five users.

On the final day, the team at Praxent shared the results, making their final recommendations for how we move forward as an organization.

What is the team composition?

We had designers, strategists, and a project manager.

How did you come to work with Praxent?

Their team actually reached out to us. We entered a summer program through a design school here in Austin that was offering to complete pro bono work for nonprofits. While we weren’t selected, one of the leaders at Praxent heard about our work through the application process and wanted to offer support.

After he received permission from other leadership, they offered the design sprint pro bono. We had a couple of exploratory calls where it offered to me that they were offering real value. Compared to other agencies I’ve worked with, the team at Praxent didn’t plan on wasting our time with testing new ideas and staffers. While their design sprint system was new, it was completely fleshed out. We were happy to accept their offer.

How much have you invested with them?

It was done pro bono, but we would’ve spent around $41,000.

What is the status of this engagement?

Our engagement with Praxent took place in July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The prototype received positive feedback. Everyone from our side that participated even came back to the office with pages of new ideas. Some of which we implemented the right way. Most importantly, our team agreed that the prototype was worth investing in.

After the design sprint, we engaged with another vendor to build the solution from scratch. It launched a few weeks ago. We’re currently promoting it through digital ads and tracking the results through Google Analytics. Initial results have been positive. We’re tweaking the wording and ad targeting, but the click-through-rates have been high. People aren’t leaving the quiz right away. About 10% of users are contacting the milk bank and asking to become a donor, which was the ultimate goal.

How did Praxent perform from a project management standpoint?

Their project management style was one of their strongest areas. I’ve worked with a lot of projects and have even been one on a few projects. I was incredibly impressed with their organization. Their team is intentional and thoughtful about time and activities.

The assigned project manager seamlessly led us from one activity to another, looking at the problem with potential solutions our staff never considered. Not to mention, they walked us through two long and intensive days in a conference room. The days never felt long or dragged. Our time was used effectively.

What did you find most impressive about them?

Aside from project management, the design sprint that their team curated in-house is higher quality than similar efforts I’ve done with other agencies. Each activity is thoughtfully-designed to get people to think outside the box. We didn’t look for the easiest solution but found new questions to ask and new ways to answer those questions. This is ultimately how we came up with an idea that has effectively benefitted our organization.

Are there any areas they could improve?

Honestly, no. I wish that they were more reasonably-priced, so we could afford them regularly.

Do you have any advice for potential customers?

I recommend engaging with Praxent, but only if your team is ready to dedicate time and think outside of the box. The client needs to bring decision-makers to the table, for it to be effective. The decision-makers need to be engaged, focused, and creative. They also need to be willing to be questioned and communicate what they don’t know.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They didn’t struggle with scheduling.
  • 4.0 Cost
    Value / within estimates
    If I had been paying.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Dev for Educational Non-Profit

"I like that they’re honest and candid."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jun. 2015 - Ongoing
Project summary: 

Praxent developed a custom event management system for a nonprofit education organization. They provided frontend and backend development for the service, which included integrating multiple videos.

The Reviewer
 
1-10 Employees
 
Austin, Texas
Danny Thompson
Executive Director, KW Kids Can
 
Verified
The Review
Feedback summary: 

Praxent delivered a fully functional platform that successfully completed the complex project requirements. The system services 11,500 students. While they were quite costly, the workflow was effective and they did a great job of following the requirements. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the former executive director at Keller Williams Kids Can, a national nonprofit educational organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

We needed scalability for our new educational program. Our team needed to be able to educate and onboard our volunteer trainers. We wanted to provide a tool for them to create events, generate marketing pieces, register, and make orders to deliver materials. This digital system would do as much of the work as possible. Nothing in the marketplace was adequate for the complexities of our specific strategy of digital delivery.

SOLUTION

What was the scope of their involvement?

They provided full-scale development from the frontend consumer interface to the backend. They built a technology platform from scratch. The core function is an event management system. However, it doesn’t only organize events, it also allows us to onboard the volunteer trainers from all over the country. Many of the students enrolling were under 18, so it was typically the parents who were doing enrolling and donations. We needed a system that could handle the many variables. Sometimes a student would book the event and sometimes the parent would do it for them. Sometimes somebody else would donate to cover the expenses for others, or just donate outright. Because of these moving parts, Praxent developed a custom solution in Symfony for us.

Uniquely, all of the trainers were Keller Williams agents. They built a gateway for prospective trainers to accept the role, watch training videos, and read and download materials. Upon completion, they were able to create their own event and sent it out to the general public, and students could register and donate on that link. The platform needed video integration. It also had a very versatile database that we could make available to any trainer so that they could download the training materials, documents, and PowerPoints. We were also able to categorize the system—if you wanted to teach high school, you could go into the high school section. There was also a location for students where they could see the videos and other content.

What is the team composition?

There were 4–5 people at peak moments. After we got past the first release, we were able to trim that down. They were very flexible. When we needed more people, they were able to bring people in. They also worked with us to manage expenses.

How did you come to work with Praxent?

I called around to people that I knew. I met Kevin (Managing Partner, Praxent) and I liked him because he was able to speak my language as an entrepreneur and as a non-technology person. He really understood what I wanted to do. He was also able to communicate with our technical team. I then met their team and they listened to what I wanted. They brought back a presentation and how much it was going to cost. Even though they weren’t the lowest, I chose them because of their understanding of the vision of where we were going.

How much have you invested with them?

We spent $500,000 in about 24 months of working with them.

What is the status of this engagement?

We started working together in March 2015 and the work is ongoing, though now is more maintenance. We created the original platform to easily accept a new curriculum, new phases without any substantial investment.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform pretty much managed everything. Events could be started and people would be getting trained and thousands of kids being taught all over the country. The platform also continued to have onboarding for instructors. The website automatically delivered materials. Very little hands-on work was needed.

While we were building the first iteration of the website, we were still designing the content. When we fully launched in September 2015, we had zero trainers at that moment. Within 1.5 years, we had 380 trainers and taught over 11,500 students. They’re still using the platform now and have added new curricula and events tools. After I left, KW Kids Can had only one employee running the entire system by herself for a year, proving that we could deliver an educational product across the country with minimal labor.

They added a few really cool features since I’ve been gone, and I'm very proud of what we built. It’s an excellent platform that allows them to run the business with minimal human interaction in the system, educate young people all over the country, raise money, and communicate the message of unlimited potential.

How did Praxent perform from a project management standpoint?

We had a few hiccups here and there because we were moving very fast. There were times I needed them to slow down to manage the expenses, giving us time to determine our immediate goals as it relates to the site. We had a high level of conversation to make sure we were in the right spot. They used a system that allowed them to say where they were at and what they got done today. Quarterly, we’d look at everything that was on the roadmap and decide when it’s a deliverable and when it has to be done.

They were really good at prioritizing and getting things put in the right place. They were also able to tell us what would take longer than other tasks. They offered to put another person on it or we could wait an extra month. They were also really good at navigating speed versus investment. There were things we had to redo because maybe they didn’t come out exactly the way we planned it, but that’s normal when building something that intricate and large. Most of that was cosmetic and not operational or process-oriented. I have pretty high standards and I was completely happy.

What did you find most impressive about them?

They did a really good job of listening when I had something to say. I’m not a technical guy, so I talked to their project manager about what I want. If I needed to be really clear about the expense versus the deliverables, they did a good job of interpreting that and really meeting me in a place where we needed to be. I liked that they’re honest and candid. I’d rather work with someone who tells me the truth.

Are there any areas they could improve?

In the beginning, they had some communication processes that I felt took up a lot of time. They had meetings where there were three people in their office talking to us for an hour. At $180 per hour per person can be very expensive. After a few weeks of that, I talked to them about it. They came up with a different process that worked better for me. However, they weren’t ready to shift into that other process until I flexed a little muscle and told them I needed them to do it. I respect the fact that there were some things they didn’t want to change. Eventually, there are some things they were willing to change because it made sense after they heard me out. Eventually, we really ironed it all out and got moving very well.

Do you have any advice for potential customers?

Be very clear upfront. They’re not cheap, but they’re very good. Take your time. Before signing the contract, be willing to really get clear about what you want. After they present it to you, take a step back and make sure that’s what you want. Once we got going, we were going full blast.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They had really good processes to keep on track.
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Back-End Development for Software Solution

“They’re  honest, technically strong with backend development, and always deliver strong results.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2019 - Ongoing
Project summary: 

Praxent tackled a backend development project for a large firm handling reproductive technology and fertility. The team produced unique code and provided documentation to keep everything on track.  

The Reviewer
 
1-10 Employees
 
Austin, Texas
CEO, Digital Healthcare Solution
 
Verified
The Review
Feedback summary: 

They delivered a high-quality product, enabling the backend to function as required. Praxent’s attentive, transparent, and trustworthy project management style encouraged the client to refer them to their network. They proved to be a true partner, concerned with the success of the project.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a firm in the reproductive technology space focusing some of our attention on software. We’re the preferred software solutions provider in the fertility industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

We were trying to identify a partner with experience in our space and complying with regulations. For our backend development project, we needed someone with solid tech skills.

SOLUTION

What was the scope of their involvement?

They developed the backend of a development project, providing us with documentation and fully-functioning code at the end of the engagement.

What is the team composition?

I worked with the managing director, a backend developer, and a project manager.

How did you come to work with Praxent?

For the past 15 years, I’ve been working with development shops across the country, so I’m good at identifying strong talent and partners. I interviewed many shops and decided Praxent was easily one of the strongest for backend development. That encouraged me to hire them. 

What is the status of this engagement?

The project started in January 2019, and our work with them is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Between the quality of their work and the ease of collaboration, the team did a fantastic job. In my 15 years of experience, they’re one of the top firms I’ve dealt with. However, it’s too early to give any specific metrics at this point.  

How did Praxent perform from a project management standpoint?

Their managing director and backend developer were major strengths. The project manager was also very on top of things and provided us with good documentation. The team was great about following up in real time.

What did you find most impressive about them?

They’re honest, technically strong with backend development, and always deliver strong results. Praxent impressed me so much that I referred them to a friend how runs a very large company. While I can only speak to their backend work, I know they’re credible, reliable people.

Are there any areas they could improve?

There isn’t anything I can think of. 

Do you have any advice for potential customers?

Treat them as a partner instead of a service provider. Make sure to stay open to feedback because they bring a lot to the table.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered very close to deadline.
  • 4.0 Cost
    Value / within estimates
    They’re a bit expensive, but they offer great deliverables.
  • 5.0 Quality
    Service & deliverables
    They delivered everything as promised, providing good documentation and code,
  • 5.0 NPS
    Willing to refer

Platform Development for Reverse Mortgage Lender

“Praxent consistently finds solutions that keep us on schedule and within our budget.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2019 - Ongoing
Project summary: 

Praxent is developing a customer portal for a reverse mortgage subservicer. They conducted a thorough discovery phase defined a platform that would best service their unique audience.

The Reviewer
 
201-500 Employees
 
Michigan
Project Manager, Reverse Mortgage Servicer
 
Verified
The Review
Feedback summary: 

Praxent has received very positive internal feedback on the first phase of development. They’ve consistently taken the client’s feedback into account when making changes to the portal design, while keeping the deliverables well within the timeline and budget. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the strategic marketing project coordinator for the top reverse mortgage subservicer in the country.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

Our company services over 30 mortgage lenders and reverse mortgage lenders. Praxent was tasked with designing a customer portal to give our borrowers more access to their own accounts. That way, we’d avoid overwhelming the call center.

SOLUTION

What was the scope of their involvement?

The average age of our lenders is 75, so we wanted to make sure that we create a platform that they could easily navigate. Praxent helped us talk through what features our borrowers would most likely use and how much information should be provided. We discussed how to meet the needs of our unique borrowers while staying within our set budget and timeline. Since, we’ve developed the design and agreed on all the features for the first round of development.

We want to onboard our new CIO before jumping into the backend plans. But, we’re pretty set on which technologies we’ll be using, so Praxent will be helping us kick off development pretty soon.

What is the team composition?

So far, we’ve worked with five or six of their team members, including Deana (Principal Product Strategy, Praxent) and Kelly (Senior Delivery Lead, Praxent). There’s also a technology architect, 2–3 designers, and a couple of backend architecture professionals.

How did you come to work with Praxent?

I worked with them in a prior role at a different company and knew they’d be a good fit when our IT department found them again. They built a portal for my other company in the past, so I was confident that they could offer the best solution this time. We liked that they were local, but their approach to development and team structure was most important to us.

How much have you invested with them?

We’ve invested about $50,000 in the first phase of development with them.

What is the status of this engagement?

We began the project in March 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Metrics won’t come until after development, but everyone here has been very pleased with their work. As part of Praxent’s process, they provide a click model in the first phase, which is essentially a shell showing how the finished portal will look and feel. We’ve circulated that here, and everybody is excited about moving into development with it.

How did Praxent perform from a project management standpoint?

They’re the easiest company we’ve ever worked with. The whole team is always in sync and easily stays on top of our tight timeline and budget. There have been no surprises whatsoever.

What did you find most impressive about them?

They’ve always listened to our feedback, incorporating minor changes and suggestions into their work. Even given the adjustments, Praxent consistently finds solutions that keep us on schedule and within our budget.

Are there any areas they could improve?

No, we’re really satisfied with them.

Do you have any advice for potential customers?

Come in with as many questions and ideas as you can. Then, rely on their expertise to help weed through it all.

5.0
Overall Score They’ve been a dream to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We gave them a very short timeline, and they’ve kept up with it.
  • 5.0 Cost
    Value / within estimates
    They helped us cut back on things to match their quote with our budget.
  • 5.0 Quality
    Service & deliverables
    We started with a shell of an idea, and they really helped us give it direction.
  • 5.0 NPS
    Willing to refer
    I will definitely remember them for portal dev projects in the future.

Web Development for Real Estate Firm

“Considering all the moving parts, this was a project management masterpiece.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2017 - July 2018
Project summary: 

Working with numerous internal and external stakeholders, Praxent developed the first phase of a consumer-facing platform from scratch. The product draws data from legacy technology to help users buy homes.

The Reviewer
 
11-50 Employees
 
Austin, Texas
COO and VP of Product, Bungalo
 
Verified
The Review
Feedback summary: 

The new platform is now live and resonates well with consumers. Collaborative and professional, Praxent built a strong rapport with third-party vendors and internal staff alike. They prioritized core tasks to deliver a functional product within six months while still remaining under budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Greg Stewart (COO): I’m the COO of a startup called Bungalo, which is part of a larger business called Amherst Residential. Amherst partners with institutional investors, helping them buy, rehabilitate, and manage single-family homes across the country. Within their organization, Bungalo sells high-quality pre-owned homes directly to homebuyers.

Ben Gammon (VP of Product): I’m the VP of product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

GS: Amherst had a lot a useful infrastructure geared toward buying and maintaining real estate for institutional investors. However, they lacked the experience to translate that into a consumer product. We wanted to leverage their technology to create a web platform that catered to homebuyers. Our goal was to make it as easy as possible to purchase a single-family home through our software.

BG: I joined the team along with our other co-head of product to design the platform, but we didn’t have any internal engineers to handle the build at the time. So, we conducted an extensive RFP to find a local partner that could support the development for the first phase of our web platform from scratch. We wanted a team that could work in the trenches with us on a day-to-day basis.

SOLUTION

What was the scope of their involvement?

BG: Our product consists of two sides: a listing platform that showcases refurbished homes and a transaction platform that provides consumers all the necessary tools to traverse the homebuying process. With our software, users can purchase a home online from start to finish in a fast, seamless way.

GS: Initially, we spent a lot of time mapping out the consumer pain points when buying a home, outlining the products and services we wanted to create in response. With that research, Praxent worked with us to scope the project and prioritize the tasks involved. We knew we wanted to get a product to market within six months, so they helped us narrow down our requirement list to the most impactful core features.

Once we established the technical details, their engineering team created a prototype for internal stakeholders to review. We also tested it with the market, collecting feedback from both prospective and existing homebuyers. Then, the team locked down the product and built the first phase of our platform from scratch.

BG: There were numerous moving parts; it’s a complex product that draws data from legacy technology, including internal sales and marketing enablement tools that needed to speak with the new platform. Additionally, we engaged an external branding agency to design the site while simultaneously establishing an in-house engineering team. Praxent navigated between all parties, keeping us focused on our top priorities and delivering the product within schedule.

What is the team composition?

BG: Praxent knew from experience exactly what resources we needed to achieve our goals. They assembled a flexible team with complementary skills, including a project manager, a UX/UI specialist, four frontend developers, two backend developers, and a team of product owners.

How did you come to work with Praxent?

GS: We were looking for a local development firm that specialized in consumer-facing software. Not only did the team need to be big enough to support growth throughout the engagement, but they also had to have completed an equally complex and relevant project. Since we’d already put together an extensive list of how the platform might look, we wanted to understand how a vendor would prototype and execute our product.

Out of all of the candidates, Praxent stood out by far. They were invested in the pitch process and brought strong presentation materials outlining their approach. It was a thoughtful solution that was customized to our goals.

BG: Not to mention, they had rave client reviews and highly relevant experiences. I appreciated how they drew parallels from their past work with what we were trying to accomplish. Since we wanted to use the existing Amherst infrastructure to create a new platform, it was great that they could accommodate both tech stacks.

What is the status of this engagement?

GS: We started working with them towards the end of Q4 2017. By March 2018, we completed the prototype and launched the platform by mid-July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

GS: It was a fairly elaborate engagement, and I have nothing but praise for Praxent. Since going live, we’ve sold five homes with the platform, and five clients have given us perfect Net Promoter scores (NPS). It seems our product is resonating with our consumers.

From a quality perspective, the system hasn’t experienced any downtime nor major issues. We caught all the minor bugs during the QA process, so there haven’t been any surprises post-launch. Recently, we’ve hired a senior CTO, a head of engineering, and a head of QA who have all been impressed by the quality of the platform.

How did Praxent perform from a project management standpoint?

GS: Considering all the moving parts, this was a project management masterpiece. Besides our group, there were other internal tech teams, outside consultants and branding agencies, and a new engineering team who were touching the project on a daily basis. Praxent did a great job of keeping us organized.

Every week, they gave us an updated dashboard about how many hours they’d spent, if we were on track, and where we were at risk. Not only did this ensure a transparent process, but it also allowed us to effectively budget our expectations. We assigned story points to each feature, looking at the effort involved at a granular level and translating them into monetary terms. It was a tough task, but they were mindful of our threshold and managed to deliver under budget.

BG: We developed a strong rapport, too, particularly with their product owner who was the liaison between our teams. He had both the technical ability to manage their developers and the foresight to keep to timelines. We’re looking to emulate that role internally because we had such great success with their project management. In addition to coming up with unique budgeting methods, they made sure that we followed agile scrum rituals, using modern day tools such as Jira and Slack.

What did you find most impressive about them?

BG: The body of work they produced under our circumstances was no joke; they did a fantastic job. Although we had so many stakeholders with varying cultures and priorities, Praxent’s team was helpful in mediating between our partners. They displayed a nuanced project management approach and made sure that we got what we needed. They’re a growing business that exerts a high level of professionalism.

GS: They were critical in getting our product out on time, and I never had to guess about project status. If we had any concerns, their senior-level staff responded promptly, remaining open to constructive criticism. It always felt like they were working in our best interests.

Are there any areas they could improve?

GS: No, nothing specific stands out. There are always challenges on projects of this magnitude, but we would resolve everything together. They really felt like part of the team.

Do you have any advice for potential customers?

BG: If you have a clear understanding of what your objectives are and what kind of output you're seeking, then Praxent is the right group to reach out to. They can fulfill any role needed to execute the project, providing a small, nimble team or scaling up as necessary.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We’ve already recommended them.

Legacy Software Migration for Healthcare Industry SaaS

“They kept us up and running throughout the entire transfer process.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2017 - Sept. 2018
Project summary: 

Praxent migrated legacy software to a new cloud host for a healthcare and insurance SaaS company. They also optimized legacy code and assisted with a large-scale API project.

The Reviewer
 
11-50 Employees
 
United States
Founder/CEO, Healthcare SaaS
 
Verified
The Review
Feedback summary: 

Praxent’s team ensured zero downtime during the software migration and improved speed and stability of outdated code. Strong project management and technical depth were complemented by responsive customer service.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the founder and CEO of a company that provides a document managing/scheduling SaaS for members of the healthcare and insurance industries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Praxent?

We hired them to help us migrate our legacy software to a new cloud host.

What were your goals for this project?

We wanted a company that could make our transfer seamless, with no downtime. We also wanted to optimize our legacy code for greater speed and stability, as well as reduce our ongoing maintenance costs.

SOLUTION

How did you select this vendor?

We performed extensive online research and conducted interviews. We were impressed with Praxent’s past projects, breadth of technical resources, reasonable and transparent pricing, and high ethical standards.

Can you go into detail about the services they provided and the scope of the project?

They oversaw our entire transfer process. At the outset, they provided a technical assessment, then helped us migrate our legacy software and optimize our older code. Based on the success of this project, they also transitioned into working with some of our clients on a large-scale API project.

What was the team composition?

We worked with our project manager and multiple developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They kept us up and running throughout the entire transfer process, which was our main goal.

How was project management arranged and how effective was it?

We kept in touch using Skype and Jira throughout the process. Our project manager did very well at ensuring that we had access to skilled resources throughout the project. They were also responsive in the face of additional changes or requests.

What did you find most impressive about this company?

Not only did they have excellent leadership, their staff genuinely cared about our project. It always felt like they wanted to help us reach our desired outcomes.

Are there any areas where they can improve?

No. They are technically well-versed and are committed to doing an outstanding job.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Re-design for Insurance Provider

“They’re a responsive and thoughtful team.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2015 - 2016
Project summary: 

Praxent took an existing website and completely rewrote the HTML code, CSS and Javascript. After collaborating with an internal team to outline wireframes, they implemented the frontend interface and built out the platform’s backend.

The Reviewer
 
201-500 Employees
 
Austin, Texas
Creative Services and Web Director, Insurance Provider
 
Verified
The Review
Feedback summary: 

Praxent delivered an award-winning website that receives praise from industry professionals and internal department leaders. The updated platform is aesthetically pleasing and consists of intuitive backend templates. Their talented developers enjoy what they do and provide creative solutions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the creative services and web director for a professional liability insurance provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

We initially hired Praxent to transform our website into a Drupal-based platform that’s responsive on mobile devices.

SOLUTION

What was the scope of their involvement?

Praxent started the project by collaborating with myself and our senior web designer to assess our needs regarding the new website. That process included figuring out how to make a responsive site that’s also easy for our internal team to manage. After an internal change in direction on content management systems, our company decided to switch the website over to Hubspot. 

Praxent understood the shift and worked thoughtfully to restructure the website's code and delivered the necessary backend templates. Using the wireframes we developed with their help, they accommodated our requirements and implemented the site’s UI/UX. They ran productive brainstorming sessions and often convinced us to approach challenges with new strategies. They helped us rethink our navigation system and adapted it to a mobile responsive environment. Now, our interface is presented beautifully across both desktop and mobile.

What is the team composition?

We mostly communicated with Tim (CEO, Praxent), an assigned project manager, and one developer.

How did you come to work with Praxent?

They’d done work for us before I was a part of the company. Having heard positive things about them, I reached out once we started looking for potential partners. Tim has a compelling story to tell and quickly responded to my inquiry. Considering his team had been previously vetted by the company, hiring them was an easy decision.

What is the status of this engagement?

Our involvement with them took place from January 2015­–2016. The entire project took about a year to complete.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our corporate website was presented with an award by an industry group. We were one of the first companies within our industry to create a wholly responsive website. While the site functions as more of a brochure than a lead generation tool, Praxent’s work seemed to cause an increase in page views. That wasn’t one of our specified goals, but it’s a nice bonus. The finished product received positive feedback from multiple department heads regarding its attractive design.

How did Praxent perform from a project management standpoint?

Their project manager is wonderful. He kept us up-to-date regarding the project’s progression and ran efficient meetings. We ended up having quite a friendly relationship with their team. We looked forward to calls with them and always felt like each party communicated steps to push the engagement forward.

What did you find most impressive about them?

We appreciate their openness and dedication to pushing us in new directions. Praxent started the project by understanding our goals and letting industry-specific challenges inform their design decisions. They’re a responsive and thoughtful team. Also, we enjoy working with them because they take pride in each project as if it was their own. They care about their clients more than other vendors I’ve hired in the past.

Are there any areas they could improve?

Their project manager struggled to coordinate some things, but that was a small issue overall. We were going through processes internally that likely kept us from communicating as thoroughly as we should have. However, the project wasn’t slowed down or hindered in a meaningful way.

Do you have any advice for potential customers?

They’re willing to have fun and engaging conversations about how to improve businesses. Tim is passionate about learning the reasons why people build things, and I find that valuable. Future clients should keep in mind that their approach to challenges sets them apart from similar vendors.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for Lead Generation and Booking Platform

“They're innovative and think outside the box. … They exceeded our expectations.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July - Oct. 2017
Project summary: 

After providing recommendations and helping build out an idea, Praxent designed a demonstration platform that will help manage and track inbound leads.

The Reviewer
 
10-50 Employees
 
Austin, Texas
Rod Williams
Founder, Senior Living Search
 
Verified
The Review
Feedback summary: 

The in-house team is happy with the designs and plans to work with Praxent on the implementation. Experienced and knowledgeable, Praxent met all needs, while their recommendation to change the original prototype and build a new platform prevented unnecessary expense.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Senior Living Search. We're a placement firm for seniors that helps them find a retirement or nursing home.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

We were doing due diligence and we needed a company to build a platform for us.

SOLUTION

What was the scope of their involvement?

They built a lead generation and booking platform to help us manage inbound leads and track them all the way to placement into a senior living community. Initially, we were looking at doing disruptive marketing, but Praxent recommended that we didn't go that route. They built a different platform from what we initially planned, which saved our company. It's a workable demonstration platform that we can use as a template. They're very insightful and methodical in what they do.

What is the team composition?

We mostly worked with a project manager.

How did you come to work with Praxent?

I met Tim Hamilton (Founder, Praxent) through The Entrepreneurs' Organization in Austin. Several other members recommended him to me as a fantastic professional.

How much have you invested with them?

We spent about $20,000–$25,000.

What is the status of this engagement?

I worked with them between July–October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They exceeded our expectations. Their work is exemplary and their designs are well thought-out. When we decide to launch the platform, we plan to engage them again to do the final pieces.

How did Praxent perform from a project management standpoint?

They're very professional. They're the only company I've worked with in the past 20 years that met all of my criteria for integrity. They fulfilled all their obligations, staying on time and on budget.

What did you find most impressive about them?

They're innovative and think outside the box. They came up with great ideas for us.

Are there any areas they could improve?

No. It was a great experience all the way through.

Do you have any advice for potential customers?

They'll take you outside of what you know about your product and enhance your ability to have a better vision.

5.0
Overall Score They're perfect. I don't need to look for any other company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were better than we were.
  • 5.0 Cost
    Value / within estimates
    They gave us a beautiful product.
  • 5.0 Quality
    Service & deliverables
    They saved us a lot of money.
  • 5.0 NPS
    Willing to refer
    I've already referred them to several people.

Prototype Development for IT Company

"... I gathered that they were genuinely passionate about helping people fix a problem."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. - Nov. 2017
Project summary: 

Praxent developed a prototype of a mobile application to improve industry-specific B2B partnerships. Upon completion, they presented the product to potential consumers to gauge its practicality.

The Reviewer
 
Entrepreneur
 
Houston, Texas
Jason Smith
Founder, Unirithm
 
Verified
The Review
Feedback summary: 

Although the engagement ended before the development of a full product, Praxent proved to be a valuable partner. The team exhibited a passion for the project and the ways it could address an ethical issue. They are organized and willing to learn, making them an ideal option for technology needs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the founder of Unirithm. We provide automated decision making for the industrial laundry sector, specifically in the invoice-to-pay function.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

I had identified a problem in the industry that I thought could be addressed through an app or some sort of tracking software. I engaged with Praxent to validate that this problem actually existed and then develop a prototype that could be used to address it.

SOLUTION

What was the scope of their involvement?

In essence, the prototype included 15–20 screens on a mobile device that presented several use cases for the customer. For example, one function shows that the app can be used to point out discrepancies between what a vendor puts on an invoice and what services are actually occurring. Once completed, Praxent arranged several potential buyers to gauge their need in such a product. While many were originally hesitant to believe that this problem, and others, was occurring, they were much more open to the possibility when shown the use case in the application.

What is the team composition?

I worked with the CEO, a managing partner, and a project manager.

How did you come to work with Praxent?

I found Praxent on Clutch’s website. I met with three agencies, but Praxent proved to the best at listening to the problem and finding the details of how it could be solved. I know every firm has to make a sales pitch, but there was a genuine feeling with Praxent that they were engaging with my passion to solve this problem.

How much have you invested with them?

I spent between $10,000–$50,000.

What is the status of this engagement?

Our engagement lasted from September–November 2017. Their team developed a brilliant product, and I wanted to move forward to develop the first technical piece of the solution, but it was too expensive. It was a reasonable price, but with my single-person startup budget, I couldn’t make it work. I ended up going elsewhere for the technical solution. However, I look forward to working with Praxent again.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Most of our research subjects held the disposition that either these industry problems didn’t apply to them or they would find a way to address the problems themselves. Once the click-through prototype was introduced, the entire panel changed their minds. They realized that the prototype was revealing information that they could not otherwise get.

How did Praxent perform from a project management standpoint?

They adhered well to our timeline. I don’t think they ever missed a date. Overall, they communicated really well. Not long after the engagement started, they had a strong grasp of the industry vernacular I was bringing to the project. Being able to discuss the problem and solution through that language was advantageous.

What did you find most impressive about them?

I know that they're in business to make money. Still, I gathered that they were genuinely passionate about helping people fix a problem. They wanted to facilitate my ability to help businesses reduce their costs and have a better relationship with their vendor. I thought they identified that this was an ethical issue, and it resonated with them.

Are there any areas they could improve?

Considering that we’re working with a deep niche—industrial laundry—I think they did a good job of finding a sample of customers that could use this product. However, I wish they could have found more. We agreed that I wouldn’t be involved in that so that my bias wouldn’t cloud the research findings. To their credit, they found a good representation of consumers, but I wish we could have found more.

Any advice for potential customers?

When you first engage them, don’t worry about the solution. Don’t talk about your vision for the solution. Focus instead on the business problem and rely on Praxent to ask the right questions. From that, the solution will become more clear.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Application Dev for Economic Consulting Firm

“They made it clear that our needs were their top priority.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2013 - May 2016
Project summary: 

Praxent built a modular web application that features a UX optimized interface and financial analysis functionalities.

The Reviewer
 
1-10 Employees
 
Austin, Texas
Owner, Economic Consulting Firm
 
Verified
The Review
Feedback summary: 

With innovative features and a durable infrastructure, it’s not surprising that users are switching over to the online tool. Praxent’s amazing team was the project’s greatest asset. Although their time management skills are questionable, the outstanding quality of their work is indisputable. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a principal owner of an economic consulting company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

We wanted to build an online replica of our fiscal reporting spreadsheet.

SOLUTION

What was the scope of their involvement?

Praxent used our existing Excel spreadsheets as a model to develop a web app with a UX optimized design and customizable admin features. Their team worked on everything from wireframing to front- and backend development.

What is the team composition?

We communicated with their founder during the bidding process, but one of their project managers assumed the liaison role during the development stages.

How did you come to work with Praxent?

They were one of the four local web developers that we reached out to. Their willingness to learn about our business greatly influenced our hiring decision.

What is the status of this engagement?

The project commenced in the fall of 2013 and concluded in May 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before we built the website, 30 of our clients were using the desktop tool to generate their financial reports. Now, more than 50 clients have upgraded to the online version. We’ve added a lot of new features to the platform, but its well-designed backend is still operating flawlessly.

How did Praxent perform from a project management standpoint?

Although they worked at a slow pace, their management skills were satisfactory. They were excellent at keeping us informed during the biweekly meetings.

What did you find most impressive about them?

Praxent’s fantastic team made the daunting project a pleasurable experience. They made it clear that our needs were their top priority.

Are there any areas they could improve?

The Pivotal Tracker software that they used to manage the project was too unreliable to keep track of their process. They should consider adopting new software that provides accurate status updates.

Do you have any advice for potential customers?

Clearly defined business goals are the key to success when working with Praxent.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

Clutch verification provides an additional layer of data to help you make the right purchasing decsion of business services. Learn more

Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Texas
ID
20-1550593
Date of Formation
Jun 30, 2000
Last Updated
Feb 28, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Jun 19, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
30
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
October 3, 2019