Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Praxent put together an awesome product for us. There are no other leagues using this system. It's not only tailor-made for us, it also gets rid of paperwork and makes everything real-time. For the past couple of years, the system has worked without a hitch. We used to spend a couple of hours per organization, and there are a lot of them, in order to process 100–150 kids, cheerleaders, and coaches. We can now finish the process in an hour or less, using 2 people instead of 4 for the same work. When a child or a coach comes to us, we can find them quickly, ask a few questions, snap a picture, and be done. As soon as this happens, the data becomes available in the system. That quickly, the team can then walk out and play a game. The system has revolutionized what we do.
How did Praxent perform from a project management standpoint?
Compared to places I've dealt with in the past, Praxent's process was quite unique. They break up the work in sprints and delegate tasks using cards which represent difficulty, from 1 to 5. There would be an X amount of points for every 2-week period. At the end, I would usually visit Praxent's office and have a review. If there was anything to test, Praxent showed me the work, and I would decide if it was good or not. I have conference calls with them now, for the most part, given that we're mainly tweaking things.
What did you find most impressive about Praxent?
Other web developers I've worked with would perform tasks willy-nilly and didn't give me an idea of what the result would be. With Praxent, I always knew what would be done for the next 2 weeks and had a chance to test the results. The concept was quite refreshing.
Are there any areas Praxent could improve?
Absolutely not. As a non-profit, our budget is real tight. Praxent was an expensive shop, but I received results way beyond the cost through what I was able to save in terms of time, paperwork and IDs. I was spending somewhere around $75,000 or $85,000 per year on physical IDs alone beforehand, along with the time and effort to process things by hand. I don't have to do that anymore. The system has easily paid for itself, as far as I'm concerned. And the whole processes is now less prone to error, which is another huge benefit.
I've worked with other companies in the past that seemed to spend all their money on fancy offices, but couldn't really do the work. They looked the part, but couldn't program the part. Praxent had simple offices with no cubicles or fancy, big windows. They were simply nice people who got the work done well, in good time. This was what finally sold me. There were few times when we've had to go back and fix something. These issues were usually related to changes we requested that had ripple effects.