Full-service WordPress Development

Pragmatic is Europe's leading WordPress agency that’s transforming the way that companies operate online around the world. Our in-house team of over 50 web developers, designers and UX experts, create beautiful, responsive, websites for businesses of all sizes.

We offer the following WordPress services:

  • Site Auditing
  • Branding & Design
  • Development
  • Hosting and maintenance
  • Support & Security

We're passionate about WordPress for its combination of ease-of-use, flexibility, cost efficiency and rapid development—making it the best solution for most web requirements. Our approach to web strategy & development is iterative and focusses on maintaining flexibility and agility wherever possible, leveraging the power of the wonderfully pragmatic WordPress ecosystem for your benefit. Our unique culture and delivery sets Pragmatic apart from other agencies, allowing us to form long term partnerships with our clients, who include Condé Nast, Bacardi, Sage, DPD, and many more.

 
Undisclosed
 
$150 - $199 / hr
 
50 - 249
 Founded
2012
Show all +
Brighton, United Kingdom
headquarters
  • 2nd Floor Chandos House, 26 North Street
    Brighton BN1 1EB
    United Kingdom

Portfolio

Key clients: 
  • Bacardi
  • The Chiappa Sisters
  • I Am Team GB
  • Martini
  • Headmasters
  • Condé Nast
  • FundingKnight
  • Sage
  • Clean & Lean
  • Tempur Sealy

Reviews

Sort by

Web Dev for Bacardi Brand

"Management was very effective."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. - Sept. 2019
Project summary: 

Pragmatic was responsible for developing the website of a Bacardi brand's new communications campaign. Using past communication efforts as a precedent, the team adhered to existing brand guidelines to deliver.

The Reviewer
 
201-500 Employees
 
Barcelona, Spain
Víctor Díez Guimerá
Senior Brand Manager, Bacardi
 
Verified
The Review
Feedback summary: 

Pragmatic developed a website that works well and effectively communicates its message. Despite being under a tight deadline, the project was characterized by great project management. The team demonstrated their dedication to the project from very early on, leading to a great result.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Senior Brand Manager for the Santa Teresa rum brand in Spain, which is part of Bacardi's co. portfolio. The company markets different spirits brands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pragmatic?

We hired Pragmatic in order to develop the webiste of the brand's new communications campaign in Spain.

What were your goals for this project?

Develop and simple and reliable website with information on the brand and the campaign.

SOLUTION

How did you select this vendor?

There is a company global agreement with this vendor.

Describe the project and the services they provided in detail.

They developed the website based on existing creative material developed by a local agency. They built the website that we were looking for.

What was the team composition?

I am not sure about how many people were involved in the project. I did have regular communication with the account & project lead; further than that, I am not sure of how many developers contributed to the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

well, this is not a project with specific impact. I mean, the website is, as we need to have an online point of contact and information with consumers. Pragmatic developed the web and it works well.

How was project management arranged and how effective was it?

Management was very effective. We had a very short deadline to develop the project and they planned and delivered in timings perfectly.

What did you find most impressive about this company?

I was very satisfied, as they were very committed from day one and sticked to the plan the proposed, with the end result of delivering in a very short time.

Are there any areas for improvement?

Not really in this case. Communication was good all the time and the project got developed with no issues.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Hospice

"Pragmatic was really efficient and easy to work with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Aug. 2019
Project summary: 

Pragmatic redeveloped a website for a hospice and charity. Their team relocated the website from a bespoke CMS. 

The Reviewer
 
201-500 Employees
 
Brighton, United Kingdom
Hannah Ellen Clare
Digital Marketing Manager, Martlets Hospice
 
Verified
The Review
Feedback summary: 

The site has increased in usability for both clients and employees, while the bounce rate has decreased. Pragmatic effectively manages projects through constant communication. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Martlets is a hospice and a charity in Brighton and Hove. We care for people living through a terminal illness in our community. I am the Digital Communications Manager, leading on web, social and email communication.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pragmatic?

We hired Pragmatic to redevelop our website which was previously on a bespoke CMS.

What were your goals for this project?

We wanted a more accessible site for users and an easier site to manage as staff. 

SOLUTION

How did you select this vendor?

We wanted to work with someone local and approached a few local developers. Pragmatic far excelled everyone we saw in terms of what they were offering.

Describe the project and the services they provided in detail.

We started with a meeting to outline our goals together. Pragmatic then gave us the most comprehensive project document I have ever seen which made it incredibly clear what the scope was between us. The project needed to be done quickly as we had a hard deadline with our current providers and Pragmatic worked swiftly and professionally throughout.

What was the team composition?

We had an account manager and a project manager for the project and worked closely with the development team. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our website is already proving much easier for the team to work with and externally we have seen a reduction in bounce rate and users have commented that the new site is much easier to navigate.

How was project management arranged and how effective was it?

The project management was very effective. We had a dedicated project manager and weekly calls to update on progress.

What did you find most impressive about this company?

Pragmatic was really efficient and easy to work with.

Are there any areas for improvement?

None

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Dev for Food Product Company

"Pragmatic’s communication is strong. We’ve really gotten to know the team we’re working with."

Quality: 
4.0
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2018 - Mar. 2019
Project summary: 

Pragmatic built a new WordPress website for a food product company. They helped migrate content from the prior website and integrated technologies such as WooCommerce. They now provide ongoing support.

The Reviewer
 
11-50 Employees
 
Bath, United Kingdom
Project Manager, Food Product Company
 
Verified
The Review
Feedback summary: 

The site has launched and meets all requirements. Pragmatic has led a smooth and enjoyable collaboration so far thanks to their expertise, communication, and flexibility. This results in high-quality development work and potential future work for Pragmatic.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a district project manager for a multinational food product company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pragmatic?

We were developing a new WordPress website. We wanted it to be flexible to use so that we could manage it through our newly-created in-house team, rather than an agency.

SOLUTION

What was the scope of their involvement?

Pragmatic developed a site for us. We had to migrate all the content from the old website and create a new WordPress platform. We’re using several components on the site, including WooCommerce.

What is the team composition?

I was working with three main people from Pragmatic, but I also interacted with their technicians and designers. The team consisted of about 8–10 people.

How did you come to work with Pragmatic?

Our company identified the need to move to WordPress, so we started looking for an agency. Our global team recommended Pragmatic, which had done business with our wider team elsewhere.

What is the status of this engagement?

We started working with Pragmatic in October 2018, and the site went live in March 2019. Pragmatic still provides ongoing support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m happy with Pragmatic. We have an ongoing relationship for monthly support; they fix bugs and make minor changes we can’t do ourselves. We’re managing the site’s content in-house. We’re looking at making a new e-commerce section within the next 12 months, and they are supporting us with that.

How did Pragmatic perform from a project management standpoint?

Pragmatic manages the project well.  We meet regularly, and they’re using an agile methodology. It allows us to get to a concept quickly and flexibly. Pragmatic also quickly adapted to the guidelines we chose midway through the design phase. 

We have a Confluence setup, which was great for tracking deliverables, key actions, and project documentation. I know they also use Jira as a ticketing system. We make use of Slack, which saves us a lot of day-to-day emailing. They’re also big on Google Hangouts, so we had video calls exclusively. 

What did you find most impressive about them?

Pragmatic’s communication is strong. We’ve really gotten to know the team we’re working with. We’re not based in the same city, so spending time together thorough videocalls takes effort, but they are happy to chat with us regularly. We discuss the main project on an almost daily basis. 

Are there any areas they could improve?

Pragmatic should be even more proactive and communicate risks—either with our timeline or list of tasks—as early as possible. They should also be clear on the impact those risks may have.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for International Cybersecurity Company

“They know what they're doing, so we could trust them.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2018 - Mar. 2019
Project summary: 

Pragmatic designed and developed a new WordPress website, added customer testimonials, and helped present the message to the target audiences.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
VP Marketing & Communications, Cybersecurity Company
 
Verified
The Review
Feedback summary: 

The traffic to the website has increased and the in-house team likes the new look and features. Pragmatic went above and beyond to meet all needs, while their expertise and ability to keep the project on track made them easy to work with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of marketing and communications at a cybersecurity company. We're based in the UK, and we have operations around the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pragmatic?

Our website was in need of a serious overhaul in terms of the design and the messaging, so we were looking for a vendor to develop a new website for us.

SOLUTION

What was the scope of their involvement?

First, we had some meetings where we discussed the strategy and the objectives for the website. Then, Pragmatic developed a new WordPress website for us, handled the creative aspect, and helped us launch the site. The new site presents very clearly our mission, the problems that we solve, and our solutions. There is also a section with customer testimonials that we didn't have on our previous website.

What is the team composition?

We had one main point of contact and we worked with a team of about four people.

How did you come to work with Pragmatic?

We submitted an RFP and reviewed the proposals from the highest rated website developers in the UK. Pragmatic submitted by far the best proposal, so we chose them.

What is the status of this engagement?

We worked with them between November 2018–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The number of website visitors and the time they spend on our website have increased dramatically. We're very happy with the look and feel of the new website.

How did Pragmatic perform from a project management standpoint?

They were very responsive and engaged, so it was a pleasure to work with them. We had regular phone calls and they kept us up-to-date with the project.

What did you find most impressive about them?

They know what they're doing, so we could trust them. They made the whole process easy for us and managed everything very well.

Are there any areas they could improve?

No. We had a great experience.

Do you have any advice for potential customers?

Don't skimp on the budget. They're worth it.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Growing FinTech Company

"Pragmatic helps us bring our thoughts to life on the website."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. 2018 - Ongoing
Project summary: 

Pragmatic took over WordPress support and was later tasked with redesigning the UX of various pages in the website to improve conversions and minimize bounce rates. They provide ongoing support.

The Reviewer
 
11-50 Employees
 
London, UK
Sr. Field Marketing Manager, ClusterSeven
 
Verified
The Review
Feedback summary: 

Bounce rates have decreased and conversions are going up since implementing the changes that Pragmatic made. Their straightforward communication, timeliness, and proactive approach to their work makes them a valuable partner beyond just a one-off vendor.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the senior field marketing manager at ClusterSeven, the leader in spreadsheet and end-use computing (EUC) management software. We’re based in London, New York, and Boston. I’m in charge of planning and executing the lead generation plans for the organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pragmatic?

We originally came to them for support for our WordPress website and quickly understood that they could help us with much more than that.

What were your goals for this project?

We wanted to reduce our bounce rate from the homepage and increase conversions on our free trial page.

SOLUTION

How did you select this vendor?

We searched for WordPress vendors online because we were unhappy with the supplier we had at the time. We selected three vendors to meet with and got proposals from them. Our marketing team ended up selecting Pragmatic.

Describe the project and the services they provided in detail.

We first had a half day discovery session with Pragmatic at their offices to go through the website and explain the parts we were unhappy with and what needed to change. They gave us their opinions and later produced a proposal of the three areas they thought we should update first within our given budget, which led to a project plan.

They reworked the UX on some of our key landing pages where we had high bounce rates and low conversions. They also updated the design of our free trial page and homepage. Pragmatic built the pages in a testing environment and shared everything with us over video meetings. We provided feedback on the changes we needed, which they implemented before pushing the website live.

We have them on a support contract for four hours a week. They tackle any new requests we have, which we can submit via their online portal. We’re also looking to use them for growth-driven design so that they can implement important changes to the whole website’s design and navigation.

What was the team composition?

Our two key contacts have been their client services director and commercial director. We’ve also dealt with web designers, support staff, and more.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

From reviewing heat maps on the webpage, we can see that more people are clicking in the places we want them to. Our bounce rate has started to decrease and conversions are up. We’re going to continue our plans for further improvements to the website in order to advance our conversions even more.

How was project management arranged and how effective was it?

We chose to go with Pragmatic because they communicate clearly and meet deadlines. We have scheduled calls to review work.

What did you find most impressive about this company?

They’re more than just a web agency; they’re proactive and bring a lot of ideas to the table. Pragmatic helps us bring our thoughts to life on the website.

Are there any areas for improvement?

No. We’re happy with their work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Global B2B Media Company

“[They] were a core collaborator and extension of our team as we relaunched our entire portfolio —not merely a service provider.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2013 - Ongoing
Project summary: 

Pragmatic helped migrate and relaunch a portfolio of subscription websites for a B2B media company using WordPress as a headless CMS. Through two-week, agile sprints, they implemented responsive designs as well as front- and back-end functionality, and worked with another vendor to integrate a data-culling React app. and a bespoke identity and access management system.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Director of Digital Development, Media Company
 
Verified
The Review
Feedback summary: 

Site traffic, registrations and renewals are all stronger on the back of our new websites. Pragmatic provides high-quality work and regularly exceeds expectations. They help the business deliver value efficiently and are an insightful partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I lead digital product development for a global B2B media company that focuses on financial services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pragmatic?

We needed to jettison an outdated, clunky CMS, while at the same time updating our websites to be more user-friendly and responsive.

SOLUTION

What was the scope of their involvement?

Pragmatic suggested themes and designs based on our existing brand guidelines and then worked with us to develop a backlog of feature requirements. They built our new platform on WordPress, while also helping us migrate content from our legacy platform. Pragmatic were our core partner in relaunching 8 different sites and continue to work with us on iterative feature development and product evolution for both our subscription news and events platforms.

What is the team composition?

The team size waxes and wanes to match our needs We tend to have a scrum master/project manager as well as 3-4 developers as the standing team.

How did you come to work with Pragmatic?

Our relationship began with them on a smaller project in 2013. They offered sensible, efficient solutions that would bring value quickly to our business. They later pitched, along with other agencies and platforms, for the work to relaunch our subscription portfolio and were successful in their bid.

What is the status of this engagement?

Pragmatic continue to provide development support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Stronger commercials – our sites are performing better across the board, with higher user engagement leading to more and better sales and renewals.

How did Pragmatic perform from a project management standpoint?

Their communications and project management are best in class. We are in constant communication via Slack, Aha!, Jira, and over the phone. We frequently meet in person.

What did you find most impressive about them?

They go above and beyond to deliver what they’ve committed to and are constantly suggesting new ideas – and not just to win new businses. Pragmatic feels like a bona fide partner, not simply a service provider.

Are there any areas they could improve?

No; I’m very happy with them.

Do you have any advice for potential customers?

Have a robust relationship and take advantage of their experience, insight, and desire to help businesses improve.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Major Healthcare Facility

“Their flexibility and unique problem-solving skills were essential to our project’s success.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
July 2016 - Ongoing
Project summary: 

Tasked with making a website more mobile-friendly and accessible, Pragmatic also integrated various legacy sites onto one platform. The team built on WordPress, and their work led to a continued relationship.

The Reviewer
 
5,001-10,000 Employees
 
United Kingdom
Digital Communications Manager, Hospital
 
Verified
The Review
Feedback summary: 

Staff and stakeholders agree the new site is easier to navigate and more responsive than the old version. Mobile traffic has increased, although no specific metrics have been gathered. After the launch, Pragmatic’s communication dropped off, but their maintenance contract is still in negotiation.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a digital communications manager for an organization that provides health care services to the local public.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pragmatic?

We wanted to make our website mobile-friendly and more accessible to those with disabilities and other language needs.

SOLUTION

What was the scope of their involvement?

I joined the project when we started the build, so I’m not sure what happened before that. One of the best features they implemented was enabling us to customize our website through the WordPress plugin Cornerstone. Pragmatic did all of the frontend and design work, but we can change some of the layouts on the site ourselves without having to rely on designers as much.

We’re one organization, but we have numerous departments that each had their own legacy websites, so Pragmatic helped us move those all onto one platform. They gave us the tools to create multi-sites that were all accessible and connected to the central site. Now, our website is Android and iOS friendly, automatically responds to a user’s screen size, and the menus all function properly no matter the device.

What is the team dynamic?

We mainly interacted with two people, one being our project manager, but I’m sure a larger team worked on our project.

How much have you invested with them?

We’ve spent between $10,000–$50,000.

What is the status of this engagement?

We began working with Pragmatic in July 2016 and the site went live in December of that year. We still work with them, though.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site is much easier to navigate and more responsive than before. We don’t have any specific numbers on traffic, but I know access via mobile devices has increased. A lot of our staff have said how much better it is now, and we haven’t had any complaints from stakeholders, which is a good sign.

How did Pragmatic perform from a project management standpoint?

They did a pretty good job. Near the end, I was communicating directly with the developers, because it was faster, but the project manager logged all of our contact. We mainly used email, conference calls, and a tool to log any site faults right on the page.

What did you find most impressive about them?

Their flexibility and unique problem-solving skills were essential to our project’s success. They made it possible for us to be more independent and make changes as we see fit, instead of having to turn to them for every little thing.

Are there any areas they could improve?

Since the site launched, Pragmatic has been a bit less responsive, but that may be due to us not having a formal support contract with them.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They were good at making deadlines.
  • 4.0 Cost
    Value / within estimates
    Compared to other agencies, we got a good value for our money.
  • 4.0 Quality
    Service & deliverables
    They provided quite an innovative solution.
  • 4.0 NPS
    Willing to refer
    They're not as responsive as they used to be.

Web Dev & Support for E-Learning Platform

“They were immediately able to bring our hosting costs down.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2014 - Ongoing
Project summary: 

Pragmatic remedied a hosting issue, provided web support, and also aided in development of a WordPress website. They yielded guidance that enabled in-house resources to manage setup and future maintenance as well.

The Reviewer
 
51-200 Employees
 
United Kingdom
John Helmer
Director of Marketing, Lumesse Learning
 
Verified
The Review
Feedback summary: 

Since working with Pragmatic, website sessions have increased from 2,800 to 8,000 in 1 year. They provide better ongoing support and maintenance than was experienced with a previous vendor, and their knowledgeable and prompt team continues to bestow a transparent and efficient process.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing for Lumesse Learning, a large learning technology provider with 3 business units, including talent acquisition, management, and development. I’m involved in the talent development unit. We have material learning products, and we also provide custom-built services, as well as advice and guidance services with learning strategy and implementation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pragmatic?

Initially, we wanted to bring our hosting costs down and replace our existing website support agency with better resources.

SOLUTION

What was the scope of their involvement?

Pragmatic was brought in for hosting and web support, but have since helped with other things.

We’ve moved on to website builds, and they’ve helped us build a site for one of our products called Me Time. The process was very fast and painless, because once we decided what we wanted to do, they put it in place quickly. They dealt with all the issues we had with various videos which we wanted to run on the page, and they were generally very responsive.

They steered us towards a particular WordPress theme which they thought would be useful for our needs. They also pointed us towards a guided tour called Cornerstone, which enabled us to build webpages in-house. We were able to do quite a bit of the setup ourselves, as well as the maintenance.

Pragmatic saw that this avenue would fit our needs, and since they introduced us and trained us to use this tool, we’re now able to go in and tweak things as needed. From our perspective, it’s been a very successful implementation, and a great idea. We get a lot of leverage out of the regular fee we pay in terms of retainer, because they do a lot of other things which are useful to us.

What is the team dynamic?

I initially spoke to David [Founder & Director, Pragmatic], and I’ve since also worked with Ian [Support Manager, Pragmatic], Ryan [Lead Support Developer, Pragmatic], Tom [Support Developer, Pragmatic], and Stephanie [WordPress Developer, Pragmatic]. If I’m ever unsure who a responsibility belongs to, I go to Ian, and he tells me who to talk to. When we implemented the website, I was mostly in contact with Ryan and Tom.

How did you come to work with Pragmatic?

A friend recommended Pragmatic to me, and also said wonderful, glowing things about them. Their founder, David, also initially impressed me with his attitude. Their name sums up their process well, because they get the job done.

What is the status of this engagement?

We started working with them in January 2014, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Between Quarter 1 in 2016, and Quarter 1 in 2017, the website sessions increased from 2,800 to 8,000.

The core of what Pragmatic offers is support, maintenance, and hosting. They were immediately able to bring our hosting costs down, and they also provided us with better support and maintenance than we felt we previously due to their expertise and knowledge. They know what they’re talking about, and they do what they say they’re going to do on time.

How did Pragmatic perform from a project management standpoint?

The project management was very good, and everything was brought in on time and according to budget. They were very responsive. We mostly communicated through JIRA, but we used email and calling as well.

Their team is also very observant. If I bring something up which they can’t fix immediately, such as a browser issue, they will continue working on it until it’s fixed. They will come back to me a week later, when I have forgotten about it, and present a solution. Things don’t get forgotten with them, which is a big improvement compared to who we were working with previously.

What did you find most impressive about them?

Their communication, honesty, and efficiency have really impressed us. When they have had staff issues, they’ve been transparent about it, which I found to be really helpful. They are a fast-growing company, as we are, so we understand the pressure.

Are there any areas they could improve?

They are on an as-needed basis at the moment, but it would be helpful if we had regular calls with them to see how things are going, what may be coming up, or if they can help us with anything.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multiple Web Dev Projects for Tech Strategy Consultancy

“Pragmatic is a hidden gem. If I could do my timing over again and find them five years earlier, I would.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2015 - Ongoing
Project summary: 

Hired to supplement services already provided, Pragmatic offers WordPress consultancy and development. The team builds and maintains sites, also offering opinions on design and technology.

The Reviewer
 
1-10 Employees
 
United Kingdom
Director, Tech Strategy Consultancy
 
Verified
The Review
Feedback summary: 

Pragmatic’s sites are 100% reliable and receive fantastic engagement and feedback, with many averaging around 2,000 visitors every ten days. They maintain a positive attitude, even during setbacks, and are responsive and friendly, building a collaborative working relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I run a media and IT consultancy business that makes strategy recommendations for how clients can best proceed with their goals in internal and external communications, media orientated aims, global projects, etc. For multi-agency clients, I act as an independent contractor to manage them and make big-picture strategy recommendations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pragmatic?

We run numerous website for many different clients, and most aren’t Internet experts, so they need a support team to help maintain their sites. I wanted to offer those services for my clients, so I began to look for an external provider that could assist me.

SOLUTION

What was the scope of their involvement?

Generally, I approach Pragmatic with a set of client goals and a verbal brief, and they decide if it’s good or needs to be refined, which is done via wireframes or just general discussions. Once we’ve determined the best plan, Pragmatic begins WordPress consultancy and development. All of their work is WordPress-based, and we have more than a dozen live sites right now.

My team takes care of site design, but we sometimes ask Pragmatic for their input and opinion. My clients often have marketing goals (e.g. achieving a certain number of users, reaching a specific audience, etc.), and Pragmatic has been helpful in suggesting technologies they can use to reach those goals.

Pragmatic is involved in both the initial development of the websites as well as their maintenance and support. They keep the sites up-to-date and secure, and they perform minor upgrades when our clients request them.

What is the team dynamic?

The team changes often, but I consistently work with three key people, one of them being our project manager.

How did you come to work with Pragmatic?

I searched for an agency online for a long time. None of them were a good fit until I came across Pragmatic. They seemed competent and able to speak to me in a language that I understood, so I hired them.

What is the status of this engagement?

We began working together in October 2015, and our work is ongoing.

RESULTS & FEEDBACK

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Most of the sites we develop are brand new, so they’ve never been in the public domain before. However, we’ve gotten great engagement on those sites, and our clients are all extremely pleased with them. They haven’t had any crashes or bugs; they’re 100% reliable. Several of the sites, on average, receive 1,500 to 2,000 visitors every ten days.

How did Pragmatic perform from a project management standpoint?

If I ever have a question, they’re quick to respond. Their online helpdesk saves me a lot of time, and sometimes my issues are solved over a quick email. If not, Pragmatic will call me that day and set up a time to fix the problem. They try to remain as independent as possible, but they’re not afraid to speak up and ask questions if they need information. We typically communicate by phone, email, or their helpdesk, and we use Dropbox for file sharing.

What did you find most impressive about them?

Their attitude is incredibly impressive. Every project has obstacles and problems, and they always positively deal with them. Some agencies get angry or impatient, but Pragmatic works hard and finds the solution.

They also listen to my ideas and offer solutions that I hadn’t thought of. They aren’t condescending in their expertise, but really try to work together to make our partnership collaborative and friendly.

Are there any areas they could improve?

No, everything's been great.

Advice for potential customers?

Pragmatic is a hidden gem. If I could do my timing over again and find them five years earlier, I would. I've reviewed a lot of agencies in the past and you don't often find an agency like this. Begin working with them as soon as possible, and count yourself lucky.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They talk to me about their capacity, letting me know of any delays.
  • 5.0 Cost
    Value / within estimates
    The standard of their work is high, but it can be somewhat costly.
  • 5.0 Quality
    Service & deliverables
    They're the best you're going to get.
  • 5.0 NPS
    Willing to refer

iOS & Android Dev for Healthcare Clinic

"The open dialog really contributed to a productive relationship."

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Sept. 2016 - Mar. 2017
Project summary: 

Pragmatic developed an iOS/Android healthcare solution that helps users recover from eating disorders. The project team built both simultaneously and launched them within weeks of one another. 

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Manager, Communications
 
Verified
The Review
Feedback summary: 

Pragmatic's team is reliable under pressure and open to candid performance feedback. Responsiveness and project ownership are also major strengths. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please introduce your business and what you do there.

We are a private eating disorder clinic in Kensington, London. We help women suffering from types of eating disorders at different points in their recovery. My role is in communications and treatment advisory; so supporting people that access our treatment.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Pragmatic?

We needed an iOS and Android app developed, but couldn't do it without help since coding isn't our background.

SOLUTION

Please describe the scope of their involvement.

The website was first designed with Pragmatic about five or six years ago now. Since then, they've supported us by managing the content remotely and designing new features. The mobile app we're doing now is the next biggest effort undertaken with them since the website project.

The app is an online resource for eating disorder recovery. It reflects our approach at the clinic, which is very holistic and quite unique in terms of what’s usually provided at an eating disorder clinic. It walks the user through the process, step-by-step. The app visualizes recovery to users at their own pace and essentially educates them about the whole recovery process, but specific to the circumstances on their account profile.

We also have a nurture log feature that lets users document their feelings throughout the day, kind of like a digital journal. We essentially went to Pragmatic with only an idea and had them help us realize it. The app itself is for iOS and Android devices. They built and launched both apps together only a few weeks ago.

How did you come to work with Pragmatic?

We had worked with Pragmatic previously on our website. We felt like they had a good understanding of our branding and our message and what we wanted to convey. And since they'd done the website successfully, it made sense to let them take a shot at the mobile project.

What is the status of this engagement?

We started working with them September 2016 until March 2017.

RESULTS & FEEDBACK

How did Pragmatic perform from a project management standpoint?

The team had about four people at one time; possibly one or two more. Tom [Account Manager, Pragmatic] was our project lead and he managed and oversaw every element of the work, which was extremely helpful. We used Confluence to help us track and document everything. That was a was especially helpful since the team was dispersed geographically. We’re in London and they’re based in Boston, so it’s not like we can organize meetings very quickly or easily.

I also found it impressive that they asked for feedback about their performance. As a result, we had fairly regular bi-weekly catch-ups about how we felt things were going and where things might be improved. The open dialog really contributed to a productive relationship.

What distinguishes Pragmatic from other providers?

Pragmatic really invested in creating a loyal and trusting relationship with us. For example, I really appreciated that when we were incredibly busy, they were highly responsive. They wanted to ensure that every feature and every element of the app reflected exactly what we wanted in terms of content, branding and messaging. I respect how involved they got. You don't expect that kind of ownership.

Is there anything Pragmatic could have improved or done differently?

There were some minor changes at the beginning of the project because of how quickly the shuffle ended up being. Sometimes the team would shift a little bit, and that was confusing sometimes. In those earlier situations, more proactive communication would have been nice. Again, however, Tom, who was leading the project, was always there for us whenever we needed him. He was always honest about things whenever we had questions.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
    They were potentially a little expensive.
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    I have recommended them to people setting up WordPress websites because Pragmatic specializes in that side.