PQube Business Solutions

BACKGROUND

Please describe your company and position.

I am a Founder & Chairman of AVtalkz

Describe what your company does in a single sentence.

Blogging & Digital Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PQube Business Solutions to accomplish?

• Website Redesign & Development Services
• SEO Services
• SMM Services
• Digital Marketing Services (Custom Plan)

SOLUTION

How did you find PQube Business Solutions?

Referral

Why did you select PQube Business Solutions over others?

• High ratings
• Pricing first our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Other

What was the size of PQube Business Solutions’s team?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the Project was to fully revamp a Blog site in terms of entire website redesigning and development. Then to provide a custom Digital Marketing Service which incudes but not limited to SEO, SMM services etc. which in turn generates some Revenue Streams for the Blog site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Google Analytics
• Google Search Console
• Google AdSense

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PQube correctly understood all of my exact requirements during the enquiry stage itself and provided a proposal fully matching with all my requirements in terms of Commercials as well. Upon signing the contract, we had a kickoff meeting and after that the project took off as per the planned SOW.

The entire PQube Team was very professional in their approach to me and my project. Till date there are regular weekly review meetings happening without fail. Also, they have a proper actionable plan in place for each month in advance and it is executed promptly very well on time. Also, they are available most of the time on phone, emails and WhatsApp etc. for any kind of support I required.

I have seen a great progress in my Project undertaken by PQube. I wish them all success ahead. Best wishes & Best of Luck .. PQube for all future Projects ahead.

What was your primary form of communication with PQube Business Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to assess and analyze the core requirements of the client within the budget specified. Also they were smart enough to offer a lot of other options beyond the Budget as well. Also, technically they are simply superb with on-time delivery of all the milestones as agreed in the SOW. Kudos to the PQube Captain ... Supreeth for Amazingly managing and motivating his super Team and maintaining a very friendly and honest relationship with me and all the customers.

Are there any areas for improvement or something PQube Business Solutions could have done differently?

I'm still searching for one ... :)

BACKGROUND

Please describe your company and your position there.

I am the Ops Director of the Pharmaceutical Service and Consulting firm. We support the pharmaceutical companies with their CQV and compliance services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PQube Business Solutions, and what were your goals?

We had a website that was developed 3 years ago. As the performance of the website had come down, and as we wanted to give a new feel and look to the website, we had hired PQube team to get the job done for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for someone close to our workplace and after through screening we finalized PQube as Mr. Supreeth and their team demonstrated their capabilities. They presented us with their recent work, and we were pretty impressed hence decided to go ahead with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with an opening meeting with the PQube team explaining them our deliverables and the deadline. Late they started by running a diagnosis on our existing website and identified the gaps. Then they suggested us on what are the changes they would be doing and how those changes would be impacting the performance of the proposed website.

How many people from the vendor's team worked with you, and what were their positions?

Along with a Project co-ordinator, we worked with one developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our new website, we saw an improved performance on the website, specifically the speed of the website had improved a lot which helped in loading the pages quickly. Also, they had optimized the website across all devices. Our clients loved the new look of the website, not just that it also provided them a better understanding of our services.

Describe their project management style, including communication tools and timeliness.

We had regular check-in meetings with their team to understand the progress. Also, we provided them the real time feedback with our suggestions and ideas.

What did you find most impressive or unique about this company?

The team was very professional with their approach. Mr. Supreeth always gave us the viable options and explained us what works better for us. They were transparent and accommodative at the same time.

Are there any areas for improvement or something they could have done differently?

They delivered exactly what we needed so we did not see any challenges throughout the project.

BACKGROUND

Please describe your company and your position there.

I am the Chairman & CEO of BReT Solutions. Bret Solutions trains and empowers young graduates into employable personalities.. Also, we are the professional trainers for Bankers for the IIBF certification courses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PQube Business Solutions, and what were your goals?

We have web-based Learning Management Solution integrated with eCommerce capabilities which is totally developed, enhanced, maintained by M/s. PQube Business Solutions..

SOLUTION

How did you select this vendor and what were the deciding factors?

We had migrated to PQube due to the issues of unsatisfactory services provided by the previous service provider. As the ecommerce business in the competitive market is dynamic, we needed a proficient service provider. We had taken several rounds of interviews with the interested service providers and finalised the deal with PQube Business Solutions

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The web based solution is designed to suit the market requirements of competitive exams and certification exams. The solutions provided have features of allowing in house content team to upload, modify the contents with proper checks and balances. LMS provided by PQube is an enabler to the candidates to know their position in the group as far as their competencies are concerned. Hosted with cloud based solution and maintaining with 99% uptime for seamless experience to the end users.

How many people from the vendor's team worked with you, and what were their positions?

PQube CEO & Technology Architect was main point of contact for major upgrades and enhancements. Routine matters being attended by their technical engineers and QA testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All the projects and addons were completed within reasonable & practical timelines. There were delays on very few occasions over the years but overall, we are satisfied with their services. The solutions they provided are on the expected lines; as such, the outcomes are extremely satisfying. The involved contribution of MD to update on the changing environment vis a vis requirements were exemplary and as such we could keep up the pace with the market requirement.

Describe their project management style, including communication tools and timeliness.

Requirements are initially discussed over a call. Further the technical feasibility and alternative suggestions are discussed with entire BReTs & PQube team and after sufficient brainstorming, the requirements are transformed to Tasks with timeline estimates. Once the new features are developed, the updates are deployed by PQube to a Staging environment for UAT & Client testing. On sign off, the new updates are then launched to Live environment. Any support and technical issues or bugs, are done using their HelpDesk ticketing system for tracking and reporting purposes.

What did you find most impressive or unique about this company?

PQube has the length and breadth of knowledge in almost all areas of IT solutions from Application development, Mobile App technology, Cybersecurity, Email Hosting and Infrastructure / Network management. We are happy with having an end-to-end solution provider and PQube is our One-Stop shop for all technology requirements.

Are there any areas for improvement or something they could have done differently?

Overall they have done a great job. We suggest PQube should have more junior and support engineers that can assist with Live Environment ticketing.

BACKGROUND

Introduce your business and what you do there.

I’m the digital department's data and IT project manager at Novo Nordisk, a global pharmaceutical company. My team is entirely based in India, and we handle business functions in India and Nepal. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PQube Business Solutions?

We catered to many patients and doctors, providing them with educational materials related to diabetes and other diseases. So, we requested that PQube Business Solutions create a mobile application that could house educational information and materials.

SOLUTION

What was the scope of their involvement?

PQube Business Solutions developed our mobile application forms from scratch. They followed our company guidelines and policies, listened to our principals, and adhered to our standard operating procedures. Since we needed the app to work for patients and doctors, PQube Business Solutions ensured the app was compatible with iOS and Android. 

Now, PQube Business Solutions provides ongoing maintenance and support services. Their team also provides some cloud hosting services, and we plan to extend the partnership to include web development.    

What is the team composition?

I have direct contact with one teammate from PQube Business Solutions. 

How did you come to work with PQube Business Solutions?

I found them when searching for mobile app developers on Google. 

What is the status of this engagement?

Our ongoing partnership with PQube Business Solutions began in January 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Timely delivery is extremely crucial for us, along with complying with company processes and regulations. PQube Business Solutions has really met our expectations in all of those. Also, the quality of the work they deliver for the money we’re investing is top-notch. 

How did PQube Business Solutions perform from a project management standpoint?

PQube Business Solutions’ team is extremely responsive. Usually, all I have to do is call my point of contact, and they’ll execute whatever I request within a given timeline. I typically just communicate with PQube Business Solutions through phone calls, but we also use email as a means of formal communication. 

What did you find most impressive about them?

PQube Business Solutions does a great job.

Are there any areas they could improve?

I think PQube Business Solutions could do even better work by scaling up a little bit. 

Do you have any advice for potential customers?

If you decide to work with PQube Business Solutions, you need to be transparent about your requirements. Outline the prerequisites for the project, and PQube Business Solutions will deliver what you need. 

BACKGROUND

Please describe your company and your position there.

We in BReT Solutions are into empowering young graduates into employability skills through training them on cognitive skills. Also we are the trainers for Bankers for the IIBF certification courses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PQube Business Solutions?

To have a better scalability and to impart hands on experience to aspiring young graduates, we wanted to have web based solutions relevant in highly competitive job market. The same is designed and executed by PQube Solutions progessionally.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had migrated to PQube due to issues with open source solutions provided by other service provider. As the ecommerce business in the competitive job market is dynamic, the changes required by us in the solutions could not be met by the service provider due to non-availanility of support in the case of open source Solutions. Through a known source, we contacted PQube and our association with them is for last 6 years or so.

Describe the project in detail and walk through their service package.

The web based solution is designed to suit the market requirements of competitive exams. The solutions provided have features of allowing in house content team to upload, modify the contents with proper checks and balances. LMS provided by PQube is an enabler to the candidates to know their position in the group as far as their competencies are concerned. Hosted with cloud based solution and maintaining with 99% uptime for seamless experience to the end users.

How many resources from the vendor's team worked with you, and what were their positions?

Their MD was main point of contact for major upgrades and enhancements. Routine matters being attended by their technical engineer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All the projects and addons were completed more or less in time with a tolerable delay of 5 to 10 days on very few occasions. The solutions they provided are on the expected lines; as such, the outcomes are extremely satisfying. The involved contribution of MD to update on the changing environment vis a vis requirements were exemplary and as such we could keep pace with the market requirement.

How effective was the workflow between your team and theirs?

It is good except during pandemic wherein some distortion was noticed due to unavoidable circumstances.

What did you find most impressive or unique about this company?

The knowledge gap of business team in technology was made good by the Pqube by timely and proactive advice.

Are there any areas for improvement or something they could have done differently?

We need to have a full fledged technology personnel as service availed entity to quickly understand the changing environment and communicate to Pqube to implement.

BACKGROUND

Introduce your business and what you do there.

I’m the network security director at a network and security organization. We ensure that cybersecurity is up to the industry standards for our customers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PQube Business Solutions?

Our organization was lacking some technical skills, and PQube Business Solutions came to the rescue, proving the required technical skills for our security infrastructure. 

SOLUTION

What was the scope of their involvement?

PQube Business Solutions primarily provides firewall security device support. Their team rectifies cybersecurity-related support tickets. They only cover those services and work off-site. 

What is the team composition?

I’ve worked with two teammates: the director and the security specialist. 

How did you come to work with PQube Business Solutions?

I was looking for vendors to support our company, searching for 3–4 companies that could complete our work. I was also referred to PQube Business Solutions. When I spoke to PQube Business Solutions, their director was able to understand our requirements and shared their experiences and the resources they had. 

How much have you invested with them?

We’ve invested around 5,000 (approximately $5,900 USD). 

What is the status of this engagement?

Our ongoing relationship with PQube Business Solutions began in January 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

PQube Business Solutions has successfully delivered what we need. Their team rectifies tickets within 24 hours; before hiring them, it would take two days to rectify a ticket. 

How did PQube Business Solutions perform from a project management standpoint?

Their team has tight timelines and budgets, but they’ve been able to deliver within those constraints. Typically, we communicate through Microsoft Teams.  

What did you find most impressive about them?

PQube Business Solutions’ management is their biggest strength — they manage their time and resources well. They’re also technical experts. 

Are there any areas they could improve?

Their team would benefit from expanded project management resources. 

Do you have any advice for potential customers?

PQube Business Solutions is one of the biggest competitors in their industry, and if customers can share their requirements before starting the work, their team will be able to deliver within those requirements. 

BACKGROUND

Please describe your company and your position there.

I am the owner of an embroidery design and graphic arts company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PQube Business Solutions, and what were your goals?

Our website was originally created and running on an outdated e-commerce platform that needed to be replaced. Our goals were to retain the functionality of a custom built e-commerce website and carry the features, customer accounts, and order history to be migrated over without any bugs or issues. We also wanted to make sure during this upgrade and revamp to make our new website mobile friendly.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had worked with the team here in the past and was pleased but I still shopped around and interviewed other solution providers to confirm this was the right choice for me.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kickoff meeting to review the inner workings of the current website, discussed the key features that were most important and we created a list with priority levels of what was needed and created a phased approach to tackle this large project that included hundreds of thousands of products and seemingly as many legacy orders and customers.

How many people from the vendor's team worked with you, and what were their positions?

This massive project was completed with just four resources. We had a project manager, two lead developers and a graphic designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were working within a very short timeframe for the size of the project and they worked crazy hard to meet our deadline and we were able to meet our phase one launch, which to be honest I did not think would happen going into this because of the size of the project and all that was included.

Describe their project management style, including communication tools and timeliness.

We had standups at a minimum of every other day, and some days we had meetings both day and night- they really did whatever was needed to make this all come together.

What did you find most impressive or unique about this company?

I was most impressed with the drive and dedication their team had with regard to working to complete this project and that included taking on some custom applications that are extremely unique to my industry and at times even go against the common ideas that come along with e-commerce.

Are there any areas for improvement or something they could have done differently?

There are no areas for improvement that I can think of.

BACKGROUND

Please describe your company and your position there.

I am the CFO and also run the website for a manufacturing business in the print industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PQube Business Solutions, and what were your goals?

Our website was originally created as a brochure website and was very outdated! We do not have in house developers so we hired PQube Business Solutions to help us out. They did a great job from start to finish! The technology is wonderful and easy to use for both the administrative side of things as well as the customer side of things. I can manage and make changes on my own and see them live immediately.

In addition if I have any questions they are extremely responsive. An extra bonus I'm not expecting is that they even help with our UI/UX and make sure things are user-friendly!

SOLUTION

How did you select this vendor and what were the deciding factors?

We reached out for referrals and searched the web for solutions. We narrowed it down and after reading reviews and asking for references we were confident in selecting PQube.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope included helping us assess ecommerce solutions, reviewing our unique business needs, hosting solutions, mail solutions - the full scope to keep everything running together and smoothly. They helped us combine solutions and eliminate old and expensive solutions into one streamlined system. NOP Commerce is used for our e-commerce now.

How many people from the vendor's team worked with you, and what were their positions?

We had four team members from PQube with us, including a consultant, lead developer and two software developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the website we immediately had sales start showing up, better SEO results (when people search the web for any of our products we show up top now), we really could not have asked for a better partner.

Describe their project management style, including communication tools and timeliness.

They were very open to using whatever tools and resources we wanted for meetings and tracking progress. We wanted to keep it simple so we had a minimum of weekly calls (I know the team had daily stand ups though) and communication was a breeze. Whenever they had a question or we did- we would just jump on a call or screen share meeting and things got done!

What did you find most impressive or unique about this company?

I was most impressed with the communication with them and the responsiveness. I was also extremely impressed with the advice and discussions we had surrounding user interface and experience. They really brought a lot to the table with their experiences.

Are there any areas for improvement or something they could have done differently?

Honestly I cannot think of anything that could be improved upon at this time.

BACKGROUND

Introduce your business and what you do there

I am a former IT manager of a manufacturing company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with  PQube Business Solutions

We were looking to improve our customers' experience through technology solutions in the pharmaceutical sector by building an application.

SOLUTION

What was the scope of their involvement?

The Android and iOS app allows us to track our products through a dashboard, and we also have access to content. PQube helped us with everything from documentation and digital catalog creation to mobile and web apps. The app was developed using PHP and Java. PQube also helped us with everything related to security and deployment to app stores.

What was the team composition?

I communicated directly with a commercial resource and a project manager, but there was also a bigger team involved.

How did you come to work with PQube Business Solutions?

They participated in a tender process. We really liked their proposal because, other than their technical skills, they had a strong understanding of the customer service process. They also showed a strong willingness to work side by side with us as a partner, rather than a service provider. 

What is the status of this engagement?

We started working with them in January 2019 and finished in December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

What I really liked about them was their flexibility, agility, vision, and ability to work as partners. Additionally, the quality of their work, transparency, and ability to solve any issues that came up were outstanding. 

How did PQube Business Solutions perform from a project management standpoint?

They were great. We didn’t have any issues in this regard. We used Jira as a project management tool, as well as project roadmaps. We communicated via email, WhatsApp, phone calls, etc.

What did you find most impressive about them?

Their ability to work as partners stood out the most to me. 

Are there any areas they could improve?                                                                                                                          

I mentioned this to them in the past, but they were growing as a company when we had this partnership, so I suggested they create new roles to cover all of our needs. 

Do you have any advice for potential customers?

Be very transparent with them, and think of them as long-term partners. Also, be open to listen to their ideas.

BACKGROUND

Please describe your company and your position there.

Message My Customer is an Irish start up focused on the Conversational Commerce space and recently launched the Payemoji retail brand. I am the COO at Message My Customer and responsible for the smooth launch of the customer facing aspects and product management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PQube Business Solutions, and what were your goals?

We provide a SaaS solution to small to medium businesses to provide different digital services across eCommerce, payments, promotions and scheduling to name a few. Our challenge is to deliver these services in a simple way to novice IT users but deliver strong multi-tenanted functionality.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found PQube through a referral from our shortlisted eCommerce solutions we were considering, NopCommerce. We initially were looking for an eCommerce developer only however on speaking with the team at PQube we discovered there was far more they could deliver and they took over a much larger scope of the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

PQube are responsible for the delivery of our multi-tenant eCommerce solution, user portal and dashboards, sign up processes, billing, payments and our website management. Initial deliverables were the core MVP for these functions above with the project now expanding into scheduling and promotions and ongoing enhancements of initial functionality.

How many people from the vendor's team worked with you, and what were their positions?

We started with 4 people, 3 developers (2 senior, 1 junior) and a tester but have since expanded to 2 additional junior developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered on time and on budget even with our constant changes! PQube were very flexible and importantly very consultative in their approach of helping us define our requirements. They are required to work closely with our product head and CTO as well as an additional external development team working on the messaging aspects of our solution. 

PQube has met our expectations and the cross section of skills beyond their initial remit of just eCommerce has meant a more cohesive and cost effective solution than we initially thought.

Describe their project management style, including communication tools and timeliness.

The PQube team has daily standups with our product managers and a weekly review with the CTO and COO. They regularly demonstrate functionality both to the product team and management to ensure consistency with requirements and update on progress. Tools such as Teams and Azure DevOps are used to communicate user stories and ongoing communications between the different parties with the daily and weekly reviews ensuring things are kept on track. They are open and honest.

What did you find most impressive or unique about this company?

Our team at PQube are firstly both friendly and intelligent making it easy and a pleasure to work with them. Their honesty was one of the first things that made us shortlist them as they were quite willing to say when something was not likely to work well or was beyond their skillset. Ultimately the lines of communication are clear and their CEO, Supreeth, takes responsibility for the team and their performance and is very responsive to our need.

Are there any areas for improvement or something they could have done differently?

The team, although very consultative, could push us even more in terms of their experience and guiding us on different ways things could be done. We may be the client but we definitely do not always know best!

UPDATED REVIEW

Product Lead, Message My Customer Ltd.

Other Industry

1-10 Employees

Dublin, Ireland

$50,000 to $199,999

Feb 2022 - Ongoing

Project summary

A SaaS platform has hired PQube Business Solutions to design and develop a conversational commerce platform. They included APIs, payment gateways, billing platforms, and social media integrations.

Feedback summary

As a result of PQube Business Solutions’s work, the client has launched the portal landing page, implemented several e-commerce integrations, and deployed several demo e-commerce stores. Their expertise in nopCommerce development and design makes them a valuable partner for future projects.

BACKGROUND

Please describe your company and your position there.

I am the Product Lead for a SaaS platform for conversational commerce targeted at Small and Medium-sized businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PQube Business Solutions, and what were your goals?

We hired PQube for deploying a multi-tenant eCommerce platform instance, designing and development of the our landing page, onboarding workflows and dashboards for customers, APIs for integrations with our back-end platform, and third-party systems such as payment gateways, billing platforms, and social media integrations.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were in discussion with multiple NopCommerce solution partners in India. However, PQube team was able to understand our requirements best and their experience seemed to be most relevant to our requirements. Most importanly, they were transparent and upfront about what they can and cannot do - that was an important factor in our selecting PQube.  

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of the project involved designing and development of our Customer Facing Portal, Deployment and Configuration of the multitenant eCommerce Instance, and API integrations with third-party Payment and Charging and Billing engines. The project started with a dicsussion on the requirements.

The PQube team then designed overall architecture for the solution and the wireframes for the Customer Facing Portal before proceeding with the development.

How many people from the vendor's team worked with you, and what were their positions?

This is an ongoing effort. We began with a 4 member team comprising of an Architect, Tester, and 2 developers. However, 4 months into the contract, we have increased the scope to include 2 more developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

While this is an ongoing project, we have launched the portal landing page, implemented the customer onboarding workflow, multi-tenant eCommerce instance, third-party payment gateway integration, third-party Billing and Charging Engine, and even deployed some demo eCommerce stores. Currently, we are in the process of redesigning our portal and updating customer onboarding workflows.

Describe their project management style, including communication tools and timeliness.

We have daily stand-ups with the entire PQube team and weekly meetings with our Product and Technical leads.

What did you find most impressive or unique about this company?

The team has excellent knowledge and experience in eCommerce, expertise in NopCommerce development and configurations, and website design and development. The team has also been very helpful with their suggestions on UX, designs of portals, and functioning of NopCommerce basis their experience on working other similar projects.

Are there any areas for improvement or something they could have done differently?

Can't think any major areas of communication currently.

RATINGS

Overall rating: 4.5

Quality: 4.5

The entire PQube team is highly knowledgeable and are experts at their work.

Cost: 5

Schedule: 5

The team has been meeting all the deadlines.

Willing to refer: 4.5

Would be very happy to refer PQube to a friend and confident that recommended parties will be happy with thePQube's approach and quality of work