Could you share any statistics or metrics from this engagement?
They integrate into our team very well and perform the formalized QA testing that we need as an agency. We were looking for someone to help us out, and they've been able to provide that. My team loves working with the testers that have been assigned to us and always request the people with whom they've worked in the past.
The overall quality and reliability of our solutions has definitely improved. We've recently launched an e-commerce web app for a client. We only assigned 80 to 100 hours of QA testing for it, but the levels of ticketing and the issues they've been able to find and test through have been extensive. They achieved end-to-end testing on the application.
How did PQA Testing perform from a project management standpoint?
We use Atlassian JIRA, which is our tool of choice. PQA has several testers on our account. They post testing summaries and log how many hours were burned for a given bug resolution.
They share their work hours on a weekly basis in the form of a time report broken down for each team member. The producers on our side use this to obtain a burned hours/burned cost perspective. They're very thorough in regard to the information they provide us.
What distinguishes PQA Testing from other providers?
The individual testers and their delivery and project managers are excellent. Also, the higher-level people with whom we deal are very responsive, reasonable, and informative. They work within our budget, letting us know what they're able to do and make adjustments and customizations to meet our needs, which has ultimately been the reason we've used them as an outsourced department. The people there are very thorough from the ones doing the testing to the ones writing the work orders.
Is there anything PQA Testing could have improved or done differently?
Everything has worked fine so far. They integrate well with our team and they're thorough. I don't have any ideas for improvement.