Potential Digital Agency

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of an AV and IT solutions company.

Describe what your company does in a single sentence.

We are a leading AV/IT Solutions Company serving in Singapore since 2000.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Potential Digital Agency to accomplish?

• Full Digital Transformation: Web Designs to Digitize our business
• Ongoing maintanance
• Digital marketing
• Virtual Business Support

SOLUTION

How did you find Potential Digital Agency?

Online Search

Why did you select Potential Digital Agency over others?

Pricing fit our budget

How many teammates from Potential Digital Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired a Potential Digital Agency for catalog-based website design for all our products in WordPress, they also designed and developed web applications for event management systems and they are doing digital marketing that helps us to get business inquiries. actually they work as a IT team for us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The web design they did in the WordPress platform is very user-friendly, and the subsite for product management is also done on custom WordPress. Steven from the SEO team is very strategic, and Ram from the Google Ads team performs the best. We are getting 10-12 business inquiries every month easily on the website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The timeline they added in SOW is a little early, but due to some requirement changes, it's taken a long time. The positive thing is they are flexible and have good support at any time.

What was your primary form of communication with Potential Digital Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're flexible and transparent in the process, with no hidden things. No money-making company.

Are there any areas for improvement or something Potential Digital Agency could have done differently?

Overall, they are doing good. As all know, Human resources is a deal in every industry, so I recommend keeping the resources on board before starting any project, but sometimes it comes under business process.

BACKGROUND

Introduce your business and what you do there.

We provide an e-commerce portal in Asia and across India. I’m the managing director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Diligence Agency?

We needed to develop our website.

SOLUTION

What was the scope of their involvement?

Diligence first designed our logo and branding, they built our WooCommerce website, and they’re taking care of our digital marketing and social media activity. They created all our profiles, they’re running ads for our products, and they create posts on a daily basis. We’re mainly focused on Facebook now.

What is the team composition?

There are two developers and one digital marketer working on our project.

How did you come to work with Diligence Agency?

We looked on Google for local design agencies.

How much have you invested with them?

The website cost $800, and digital marketing activities cost $400–$500 per month.

What is the status of this engagement?

We started working with Diligence four months ago, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re getting more overall traffic through the campaigns, and our business has grown from zero to 50 orders per month in four months as a result.

How did Diligence Agency perform from a project management standpoint?

We find them to be very polite, and they always deliver on time. We communicate through phone calls, Skype, and Facebook, and they respond 24/7.

What did you find most impressive about them?

The whole team is very down to earth, and they don’t have making money as their primary goal. Diligence treats us as a real partner instead of just as a client.

Are there any areas they could improve?

They’re a small team, and I hope they’ll grow over time.

Do you have any advice for future clients of theirs?

Diligence Agency is a very good choice for development and marketing work.