What evidence can you share that demonstrates the impact of the engagement?
We wouldn’t be a company if it weren't for Postindustria. They’re pretty much our whole development team. Thanks to them, we were able to build a web app that never bugs out and is able to handle hundreds of thousands of visitors a month. It handles close to 1,000 high-value transactions per month, each in the thousands of dollars. The solution is able to process payouts securely.
Our revenue is $10 million, and there are 20 people on our team. When we started the company, there were just two people plus Postindustria as our outsourced development team. We were able to grow quickly and increase our engagement. There’s a lot of excellent stuff that’s come out of this project.
How did Postindustria perform from a project management standpoint?
We have a dedicated point of contact within Postindustria, who’s basically become a team member over the years. We have weekly meetings together to review the roadmap from technical and pure product management standpoints. They help us refine some of our business objectives into technical requirements, and make sure the things we see as being necessary are well-informed, discussed, and decided together.
We don’t view them as a dev shop; Postindustria is really a collaborator and an outsourced brain from a product standpoint. They make sure we’re achieving our business goals. It’s an incubation and consulting approach.
What did you find most impressive about them?
It’s their attention to detail and quality of work delivered that’s most impressive. Compared to other outsourced development resources and consultancies, there’s a lot of care being brought to Postindustria’s deliverables. We’ve never had a major bug or breakdown of any sort in production. The quality being brought to the table by their team is impressive.
As a startup, we often come up with requirements or product ideas that are half-baked, and we sometimes take things faster than we should. Postindustria has allowed us to shape some of those half-baked ideas into business-ready deliverables.
Are there any areas they could improve?
I’m pretty satisfied with the way they’re operating. The flip side of what I was saying is that they could be faster. Things can always be faster, and I’d rather have something that’s well-built and not have to go over it and fix bugs.
They may not be built-fast-and-break-things mantra people, but this isn’t why we’re hiring them. We’re hiring them to build something that sustains us as a several-million-dollar company and allows us to grow without having to reinvent or rebuild everything once it crashes.
Do you have any advice for future clients of theirs?
As with any consulting firm or vendor, the clearer the scope, the easier it’ll be to work with them, and the more satisfied we’ll be with the work they bring. Postindustria is tremendously good at making sure our scope is achievable and satisfies our objectives, but the better-defined our requirements are, the faster they’ll be able to deploy their team and give back results. They have no limitation on the quality of work. Their only limitation will be on the client’s end, for not setting up clear-enough requirements.