Could you share any statistics or metrics from this engagement?
We’re in the beta phase right now. It’s not publicly available yet, but I do have interest from clients, and we’re putting it on their website. IQRIA is also constantly checking on any bugs themselves, because they are using this solution themselves. In the end, the results were very good, and we’re already working on phase two.
How did IQRIA perform from a project management standpoint?
They use JIRA for tracking, and they’re very professionally set-up in the backend.
What distinguishes IQRIA from other providers?
The reason I chose to work with IQRIA is that they understand and embrace the lean startup methodology, which was a first for me. It might seem counter-intuitive that they focus on delivering less features, but those features are quality, rather than trying to upsell a client on all the additional features that they can think of. That makes it very honest.
Is there anything IQRIA could have improved or done differently?
They’re a small team. I was talking to Constantine, who is basically the CTO, rather than talking to the developers themselves. That was fine for me, but I’m not sure how scalable that model is going to be for them. That might be an area where they could improve, in terms of expanding the team.
One constructive piece of feedback would be to give all their clients access to JIRA. I requested it, so that I can access any bug reports and add my own comments. It may be helpful for them to set that up for all clients.