Can you share any outcomes from the project that demonstrate progress or success?
After the website redesign, our bounce rate decreased by over 50% and traffic increased nominally by roughly 10%. I can't definitively attribute the increase in traffic to the website redesign but the significant decrease in bounce rate shows that users like the redesign.
How effective was the workflow between your team and theirs?
We used the project management tool (Asana) and Google Drive to manage all project assets. Communication was seamless and frequent, which I especially liked. Towards the end of the project, we had meetings every week to discuss the changes and feedback.
What did you find most impressive about this company?
Their communication and transparency were refreshing. If there were challenges, they would communicate that to us very well. They definitely over-delivered in terms of service.
Are there any areas for improvement?
Although there were frequent updates on the project management tool, I have never used Asana before and because of the frequency of the updates, it was a bit overwhelming. There's definitely a learning curve to using their preferred project management tool.