What was the scope of their involvement?
Polidea developed our mobile app from scratch. It’s the lifeblood of our company. The operator was based on the app, which is our only touch point with the customer.
In the beginning, they worked with our UX designer to draw what the application would look like and design its screens. After we established a solid scheme, they started development. Polidea put together a team of developers, for both Android and iOS, and handled the entire development. No part of the app was created without them. They were with us from the very beginning, before we even established the company.
They created a lot of the UX design and look-and-feel, with which they had high-level expertise. Since we’re telco specialists, we had the business knowledge and knew what kind of usability we wanted. They knew how the app should look and how it should be presented to customers.
The app was launched in the App Store and Google Play, where it could be used by anyone. Our target group was the Y generation: people between 35–40 years old who live in big cities and use smartphones for everything from shopping and finance to transportation and entertainment.
The app used a couple of APIs, including one for a popular ride sharing service. We started a collaboration in which their drivers delivered SIM cards to our customers. We also have an API integration for Adyan, a large Dutch payment service.
What is the team composition?
We started with one of their high-level project managers. They also assigned us a UX designer and a team of developers, testers, and other resources. At peak, we worked with a team of 9-10 people, including mobile developers and testers, a backend developer, and a supervisor, for a six-month period.
How did you come to work with Polidea?
We found them through coincidence. Rather than launching from a garage, we grew within one of the four big telco operators in Poland. We were an experimental project inside the company, and there were no official rules about how we picked partners. The project was incubated in our parent company, but we had a different idea in the beginning. After 8–9 months, our shareholders decided to launch it as a separate business. We had to change a lot, including our IT systems and code.
We approached Polidea after talking to their project manager, whom we knew through an acquaintance. We knew that they were one of the best—if not the best—developers in Poland, so we had no problem selecting them. We started informally. Since the collaboration was good from the beginning, we decided to go with them. It looked like the work would be professional and high-quality.
How much have you invested with them?
We’ve spent 3 million Polish zloty ($825,000 USD) on their work. The cost was quite a lot. Polidea was obviously not cheap, but they are one of the best developers in Poland.
What is the status of this engagement?
We started working with Polidea in May 2016. The project was finalized in February 2018.