Healthcare Technology Re-Imagined

PointClear Solutions is a leading digital health consultancy that provides solutions strategy, design, development and management services for clients worldwide, including healthcare industry powerhouses like McKesson / Change Healthcare, Walgreens, Philips, Nuance, and CDC.

Our proven, consultative approach helps providers, payers, medical device manufacturers and healthcare IT companies thrive in a mobile-dominated, app-focused world – improving clinical outcomes, encouraging population health, expanding market share, and driving revenue. 

Our Strategy Solutions help keep you ahead of the competition by powering new digital health innovations and accelerating existing ones.

  • Mobile/web app strategy
  • Product strategy/road mapping
  • HIPAA/security
  • Regulatory advice
  • Technology strategy

Our Design Solutions create great user experiences – ensuring your digital products are not only embraced, but also stand out against the competition. 

  • UX assessments
  • Mobile/web interaction
  • Visual design
  • User research
  • Usability testing
  • Workflow design
  • User story elicitation/mapping

Our Development Solutions assure your build is done right the first time, and with a faster time-to-market and lower total cost of ownership than competing technologies.

  • Android, iOS, web app development
  • Cloud BaaS
  • Front end dev
  • Integration/deployment

PointClear’s Management Solutions provide integration support and comprehensive application management over the long term.

  • Production support
  • Release management
  • Dev support
  • Customer onboarding

More at www.pointclearsolutions.com.

 

 
$25,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2006
Show all +
Atlanta, GA
Headquarters
  • PointClear Solutions
    47 Perimeter Center East Suite 440
    Atlanta, GA 30346
    United States
    470.223.4370
other locations
  • PointClear Solutions
    631 Second Ave South Suite 320
    Nashville, TN 37210
    United States
    470.223.4370
  • PointClear Solutions
    1500 First Avenue North Suite E108
    Birmingham, AL 35203
    United States
    470.223.4370
  • PointClear Solutions
    1 Little West 12th Street
    New York, NY 10014
    United States
    646.741.5006

Portfolio

Key clients: 

Navicure, McKesson / Change Healthcare, Walgreens' Take Care Health, St. Jude Medical (Abbott), OrthoBanc, Philips Healthcare, Nuance, Best Doctors, Clinically Home, Medecision, Trinity Health

Navicure: Predictive Analytics Application Revolutionizes Revenue Cycle Management, Helping Improve Collections and Reduce Claims Denials

Navicure, a complete healthcare revenue cycle management company, wanted to develop a combined patient payment and billing system. After considering several options, including in-house development, the company engaged PointClear Solutions to design and build the new system. The application was to be built for physician practices and their patients, and needed to include two key modules:

1. A predictive analysis tool that estimates patient financial responsibility, providing full cost transparency, making it easier for patients to understand costs of care and for providers to collect payments.

2. A patient payment automation system that both guarantees on-time payments from patients, using stored patient financial information, and facilitates payment plans for patients unable to pay at one time.

Navicure’s new platform significantly outpaced revenue projections and generated more than $1.6 million a month in patient payment application sales during the...

Clinically Home: Home-Based Care Coordination Platform Streamlines Provider Workflows to Increase Productivity, Improve Outcomes

Clinically Home, a home health organization that provides acute care for individuals in the comfort of their own homes, wanted a digital health solution to support improved care coordination.

Clinically Home engaged PointClear Solutions to provide solution strategy, design, and development support. Together, the organizations planned, built and deployed a web-based EMR with three objectives:

  1. The solution should simplify provider administrative functions with remote documentation, order entry, e-prescribing, and document management.
  2. The solution should streamline physician workflows.
  3. The solution should enable better care coordination among providers.

Key deliverables included:

  • Task analysis
  • Observational research
  • Interaction design
  • Visual design

With the release of its specialty EMR, Clinically Home saw:

  • Increased provider efficiency and...

Take Care Health: Mobile patient portal and scheduling app increases demand for clinic services resulting in expansion of brick and mortar footprint

Take Care Health, which operates health clinics inside Walgreens and corporations, wanted to expand its web-based patient portal to operate in a mobile environment. They knew this required more than shrinking the current app to fit on a smart phone. It meant providing a solution that guaranteed a rich patient experience – encouraging sustained use and brand loyalty with every click.

Take Care Health selected PointClear to both design and build its mobile patient portal application.  

PointClear began by conducting research around the company’s existing patient portal, to better understand how the technology was being used and how it could be improved. Onsite visits to several health centers and employer clients took place, for the purpose of both observation and interviews.

Based on feedback from this research, PointClear developed a mobile application that supported:

  • Integrating eligibility verification;
  • Real-time appointment...

MDLive: Telehealth Leader Improves Product Offering with Strategic Vision, Improved UX, and Enterprise Design Language

MDLIVE, a rapidly growing provider of telehealth services, wanted to better understand its current and prospective patients, specifically how existing users of its technology interacted with the MDLIVE offering. Additionally, the company sought to:

  1. Better understand its competitive position in the marketplace; and
  2. Identify opportunities to further differentiate its product offering to grow market share.

MDLIVE engaged PointClear to provide strategy and user experience consulting support.

Key deliverables included:

  1. Strategy – Determined potential points of differentiation via SWOT and competitor analyses
  2. User Research – Conducted one-on-one interviews and focus groups with patients, providers, and MDLIVE leaders to gain complete understanding of challenges and opportunities  
  3. Usability – Created user personas based on research and provided UX audits of both MDLIVE and competitor solution offerings
  4. ...

Navicure

The Problem

Healthcare service costs are unpredictable. Patients don’t understand the true price of care and their financial responsibility. Providers don’t have the tools they need to easily process insurance claims and inform patients of their obligation. This broken system has resulted in lengthy collections timelines for providers if they can collect payment at all.

The Solution

PointClear partnered with Navicure to develop a payment processing system to better facilitate provider claims processing workflows, reducing denials of coverage and improving collections from patients for expenses not covered by insurance.

The Results

For Navicure’s Customers

Improved productivity, accelerated cash flow and increased revenue for Providers.

Improved patient satisfaction and confidence in providers.

For Navicure

Increased brand awareness, market share and brand...

Reviews

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.NET Portal Development for High Volume Patient Services

"They were aligned to our goals, assimilating themselves well in our culture."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
1,000,000 - 9,999,999
 
2010 - 2012
Project summary: 

PointClear conducted a series of requirements gathering and testing for a Fortune 100 pharmacy's patient health portal.

The Reviewer
 
10,000+ Employees
 
Tennessee
Fmr. Director, Large Pharmacy Chain
 
Verified
The Review
Feedback summary: 

PointClear brought one project it had joined mid-production from being behind schedule to being delivered ahead of schedule. Their ability to conform to the culture and expectations of a multi-stakeholder project team was also highly valuable.

BACKGROUND

Introduce your business and what you do there.

I was the director of application architecture and development for one of the largest pharmacies in the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PointClear Solutions?

We needed help with a patient portal, particularly with requirements gathering and usability testing.

SOLUTION

What was the scope of their involvement?

They built a patient portal and a mobile patient portal for our onsite health centers. They worked on our EMR [electronic medical record] for our retail clinics as it related to ICD-10 remediation. On the health center side, we were working with Fortune 500 companies who expected high scale, high availability, and consistency. On the retail side, the focus was on throughput, application speed, and quality. All of the solutions were built with .NET, Node.js, and SQL Server on the backend. When I say high availability and high scale, it means multi-server 24/7, 365 days a year. I’ll call it five-nine availability [99.999% uptime]. On the patient portal and mobile portal, we were using 20% internal resources and 80% PointClear. On the EMR and ICD-10, we used 30% PointClear and 70% internal.

How did you come to work with PointClear Solutions?

Many of the people I knew in Nashville had known some of PointClear’s team. I knew their capabilities. I gave them something small first to see how they did and then increased the work over time.

How much have you invested with PointClear Solutions?

The average project cost between $10,000 and $50,000. Total spend was well over $1 million.

What is the status of this engagement?

We started working with them in 2010.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our launch of the patient portal was very aggressive, driven by a client contract. We were running late already so we used PointClear to execute on the project. We exceeded the timeline and the customer expectations. We were eventually able to roll it out to all of our clients with little refactoring. Their teams truly continued to take ownership of the projects. They were aligned to our goals, assimilating themselves well in our culture and around the business objectives that we were trying to achieve.

How did PointClear Solutions perform from a project management standpoint?

We worked on project management tools provided by my company. That meant we had real information all the time. They were very proactive in their approach.

What did you find most impressive about PointClear Solutions?

They have a very stable and gifted technologist. They have great communicators, able to fit in and communicate with our team effectively. They were really easy to assimilate into our projects and culture.

Are there any areas PointClear Solutions could improve?

I can’t think of anything.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They were on time even amidst changing requirements.
  • 5.0 Cost
    Value / within estimates
    The value proposition is there. They were willing to go above and beyond to achieve success. They don’t nickel and dime.
  • 4.0 Quality
    Service & deliverables
    They provided solid deliverables with little rework. They were aligned to standards.
  • 5.0 NPS
    Willing to refer
    I continue to serve as a reference for them.

Software Development Projects for Medical Devices Firm

"Because of the culture that is within PointClear Solutions, they are able to attract pretty skilled software professionals."

Quality: 
4.0
Schedule: 
3.5
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sep. 2013 - Ongoing
Project summary: 

PointClear Solutions develops and designs a technical product to bring to market and over time has been more involved in defining requirements for the product.

The Reviewer
 
501- 1000 employees
 
Copenhagan, Denmark
Director of Development, Medical Devices Firm
 
Verified
The Review
Feedback summary: 

PointClear Solutions has quality developers that understand the client's unique product. Their firm is able to attract high-quality developers that can communicate well.

BACKGROUND

Introduce your business and what you do there.

Respondent 1: Otometrics produces equipment for hearing measurements for ear diagnostics. We’re manufacturing or developing a 3D scanner for the ear. We are 150 people in Denmark. For this project, there are 12 people in Denmark working with PointClear Solutions. My role is as product manager for one of the applications that PointClear Solutions is developing, working closely with a couple of resources from PointClear Solutions.

Respondent 2: My role is software tech lead for the scanware software that goes on the piece that we distribute with the instrument. I’ve been working closely together with 3 PointClear Solutions developers. I have a close relationship with the office in Nashville as I’ve been there 10 times this last year coordinating work and closely working with their developers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PointClear Solutions?

Respondent 1: The original objective was for them to develop a standard basic solution based on a set of requirements in a fixed period of time. They became more and more involved in the design and development of the solution, all the way from requirements and business analysis, to bringing the solution to market.

SOLUTION

What was the scope of their involvement?

Respondent 2: They have not been involved in the overall go-to-market strategy or business strategy. We have been doing that ourselves. All their work relates to the apps and how we can do this in the most efficient way. They’re mostly involved in the business software development, which is one part of the project, and that was their first contribution. In the beginning, they only worked very little on the device and PC software side, but because of their involvement in the project, and how it was insourced by us, we kept them as developers and also on the PC software because of their inside solution. They took over more and more in that part. They have also been big contributors in getting the device software done. On top of the design and implementation of the apps, they have done some consulting in terms of HIPAA [Health Insurance Portability and Accountability Act] and UI/UX, which is one of their core competencies.

How did you come to work with PointClear Solutions?

Respondent 1: We inherited them, but when we transitioned the design responsibility from the US to Denmark, we did consider bringing on consultants or internal employees to do the work because of the time zone differences. We decided to stick with PointClear Solutions because of the way they work with us and because we saw that they had the right skill set.

What is the status of this engagement?

Respondent 2: We started working with them September 2013.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Respondent 1: In the beginning, they were given a huge code base with millions of lines of code that was very hard to work with. Over time, they managed to start delivering overall improvements. There’s been a lot of work done by them that has proven valuable with quality improvements that we could expect. In general, we are just about to close on the first version of the product, and we have been very satisfied with the work we’ve been getting from PointClear Solutions over the last year.

Respondent 2: We measure the overall quality of the app, and we can see a trend of increasing quality over time in the output of the app that we have been able to deliver, at least partly because thanks to the work done by PointClear Solutions.

How did PointClear Solutions perform from a project management standpoint?

Respondent 1: Because of the culture that is within PointClear Solutions, they are able to attract pretty skilled software professionals. Their staff is really friendly, professional, and easy to work with. In general, the process of working and planning with them is pretty smooth.

What did you most impressive about PointClear Solutions?

Respondent 1: They are great guys and they have a lot of good ideas.

Are there any areas PointClear Solutions could improve?

Respondent 2: In the relationship they have with us, they should have been able to straightforwardly say that the code base sucked and that we needed to do something about it because that’s the truth. They knew it. After a while, we also knew it. We had to invest more in it than we expected. If they see that they are handed a timeline in which they cannot deliver to a quality up to their own standards, then they should disclose this information. We’ve seen that they were given very strict timelines to deliver something by the former contractors from whom we inherited them. While not explicit, I think about the quality of what they had been able to deliver within the timeline when we inherited this code base.

What tips or recommendations could you share that might increase the likelihood of success with PointClear Solutions?

Respondent 1: Work closely together with their development team. Make sure that you know what you want. Know your requirements. Control PointClear Solutions so that you remain focused on your requirements. If you do not control that, your budget may not look as good as when you originally started.

4.0
Overall Score Even though we’ve had some bumps along the way, it’s mostly related to history. It’s been bumpy in terms of taking over from another company where the relationship we’ve seen between PointClear Solutions and that company was not necessarily the best.
  • 3.5 Scheduling
    ON TIME / DEADLINES
    It depends as much on the people assigned to the tasks and stating the requirements to the software developers. When you work closely together with them, they’re a bit optimistic in their estimates on how long the job takes.
  • 3.5 Cost
    Value / within estimates
    We’ve seen overruns because we weren’t aware of how much work it took to get to a better place.
  • 4.0 Quality
    Service & deliverables
    They are skilled software developers, able to deliver very good quality and a maintainable code base, given the necessary time.
  • 5.0 NPS
    Willing to refer
    If someone has a medical web-based project, I wouldn’t hesitate to point them to PointClear Solutions. That’s what they are good at.

Development for Payment Processing Platform

"You can find developers anywhere, but developers that take the time and care about what they're coding and think about what they're coding is rare. I've got a team [in PointClear Solutions] that I can rely on. I don't have to worry about it."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
1,000,000 - 9,999,999
Project summary: 

The client is Navicure, a full-cycle revenue and payment processing software company. This client was in need of developing the payments side processing platform. This client evaluated many options including internally developing the platform, but found that PointClear Solutions was the best vendor for their needs. This was a very substantial partnership for Navicure, and they expect the partnership to continue with PointClear Solutions for updates and maintenance on the platform.

The Reviewer
 
201-500 Employees
 
Atlanta, GA
Sean White
Product Manager, Navicure
 
Verified
The Review
Feedback summary: 

The client is extremely satisfied with their partnership with PointClear Solutions. This client highly recommends PointClear Solutions for their people, specifically their developers and data analysts. The client highlights that the PointClear Solutions production team is a team he can rely on.

BACKGROUND

Please describe your organization.

Navicure is a cloud-based claims clearinghouse and patient payment solution company. We've recently got into a new market for the patient payments side of the house. It's more of a complete revenue cycle management company now. We deal with the claims on the practice side and the collection of payments from the patients as well.

What is your role and responsibilities?

I'm a product manager for the patient payment side of the platform.

OPPORTUNITY / CHALLENGE

What was your goal for working with PointClear Solutions?

We had a lack of resources. We saw an opportunity to market a new platform. We'd been researching the development for quite some time. We were also having a resource problem here internally and couldn't find the available resources inside the company to start the project. We were also faced with timing concerns. We were afraid that if we took a long time to build the platform and get it on the market we could miss our window.

SOLUTION

Please describe the scope of their work.

The scope was development of a payment platform. PointClear Solutions is much more than a development company. They've been great through this whole process. We started from scratch. They did research, usability, UI [user interface], process flows, and workflows. They were involved in the development and creation.

What was your process for selecting PointClear Solutions?

We considered a lot of options. We thought about hiring internally. We considered two or three different third-party developers as well. We landed on PointClear Solutions for a couple reasons. The main reason was they were local. It felt like they could be part of the team here even though they weren't in the building. It worked out. The project manager was a great guy and a great communicator.

Can you give a sense of the size of the initiative? When was the work completed?

It was $1 million plus. That was expected and worth every dime. Our partnership is ongoing for maintenance and updates to the platform. 

RESULTS & FEEDBACK

Do you have any statistics or metrics on the project?

The platform generates a lot of revenue. We're taking more than $1.6 million a month of patient payments. It's a large platform with a lot of potential in the market. 

What differentiates PointClear Solutions from other partners?

The PointClear people. You can find developers anywhere, but developers that take the time and care about what they're coding and think about what they're coding is rare. It's one thing for a product manager to come in and say, "These are the requirements. Go do it." These guys take it to a different level. They can code very well and they analyze the situation and make sure it works with the existing processes and workflows. They take their time to make sure it's done right. I appreciate that. I've got a team [in PointClear Solutions] that I can rely on. I don't have to worry about it. 

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

Our first year, we ran into a couple stumbling blocks when it came to scope. Things happen in production and you realize a problem that you didn't know was there. You have to change the scope. Those changes could have been managed throughout the team better. We've put processes in place to make sure those changes don't affect our releases. 

5.0
Overall Score I'm very happy with them. They've been great.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've been excellent. They work during the weekend or at night – whatever it takes to meet the deadline.
  • 4.0 Cost
    Value / within estimates
    There's been some fluctuations. We understand development pricing, so we're not as picky about the invoice so we're not analyzing everything. There's a few things that come up that are unexpected.
  • 4.0 Quality
    Service & deliverables
    We've experienced some technical debt that we're going to have to go back and resolve that I feel could have been resolved at the beginning of the project. It's stuff that's not unexpected in my mind.
  • 5.0 NPS
    Willing to refer
    If there's any company looking to start a project from the ground up I would definitely engage PointClear. The earlier the better. They cannot only help you create requirements but they can analyze them.

Mobile Work for Healthcare Firm

"We’ve always appreciated that they really understand the space that we're in."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
1,000,000 - 9,999,999
Project summary: 

PointClear Solutions provides design, development, and UI/UX services for mobile apps. The agency’s tasks included creating wireframes and optimizing for all major platforms.

The Reviewer
 
1001-5000 Employees
 
Nashville, Tennessee
Project Manager
 
Verified
The Review
Feedback summary: 

PointClear Solutions’s work had a substantial and positive impact on usability. The software development kit is used by multiple vendors, which reduces implementation time. The agency improved workflows. PointClear Solutions is professional and highly skilled.

BACKGROUND

Please describe your company.

Emdeon connects pharmacies, payers, providers, and laboratories. We simplify the business of healthcare, so we're in the middle of more than 7 billion health care transactions a year. We plan the financial space, financial administrative tasks, such as claims, eligibility, and all the revenue cycle solutions. We have a pharmacy division and a pharmacy switch, so they connect pharmacies to transact electronic prescriptions and other pharmacy transactions. We have what we call internal switches, and we have products and services that go along with those.

What is your role and responsibilities?

I’m on the clinical side. In addition to the pharmacy side and the payer spaces, we have a clinical network, or what we call a clinical exchange. We connect providers and EMRs [electronic medical records], what we refer to internally as channel partners, to laboratories and hospitals. We help them take electronic orders and results back and forth as well as some ancillary reports such as radiology transcription.

I am the product manager for our clinical exchange applications.

OPPORTUNITY / CHALLENGE

What was your goal for working with PointClear Solutions?

Our goal was to improve our user interface and user experience on our mobile devices.

SOLUTION

Please describe the scope of their work.

We’ve used them for multiple projects, and they have done a lot of UI [user interface]/user experience work. They help us with the design and create a wireframe. They’ve done some development work on some special projects, creating an SDK [software development kit] for some of our customers that are integrating with us and to speed that process up.

Specifically on the mobile app, they looked at our existing platform and targeted specific portions of it. We started with the e-prescribing side and moved to lab. They helped us create wireframes for our developers to optimize how it was being viewed and used on tablets like the iPad, Surface, and so forth.

The mobile app is browser-based, so PointClear had to help us make it work on all major platforms. We also do Chrome and so forth.

What was your process for selecting PointClear Solutions to work with?

We reviewed a few companies. We had some people who used PointClear at a previous company, and they came recommended. We met with them a couple of times, and that’s how we selected them.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

They turned the SDK around very quickly. It was between 20 to 40 hours and was a fairly quick turn. From start to finish, everything was done in less than a month.

They did a very large project that spanned more than a year. I wasn’t as intimately involved with that one. I just called in to give my opinion of different components of the project. The mobile piece itself was about a three-month project.

I would guess the budget was in the six-figure range. My two projects were definitely below that range. The larger project could have been in the six-figure to slightly more than $1 million range.

When was the last project completed?

My project was completed toward the end of 2013.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

On the SDK side, people are actually using that more, which is a goal. We’ve had multiple vendors use the SDK, and that has been a huge success. It has reduced our implementation time. On the wireframes, we get feedback from our users that it has definitely improved the workflow on these devices. Prior to that, there was a lot of left-to-right scrolling, which was very annoying on those types of tablets. The main part of the work was improving the usability.

Is there anything unique about them that really makes them stand out, compared to other companies?

Everyone that I’ve dealt with at PointClear has been very professional. They are very well credentialed. We’ve always appreciated that they really understand the space that we're in. That attribute is very helpful when we're designing workflow, to have people with some healthcare and clinical background and experience.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

Not in my experience with them. I think it went very well.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development Work for Fortune 100 Drug Retailer

"They have been great partners to work with in terms of their ownership and overall flexibility."

Quality: 
4.0
Schedule: 
3.5
Cost: 
3.5
Willing to refer: 
4.0
The Project
 
1,000,000 - 9,999,999
Project summary: 

PointClear Solutions provided app development services for a patient portal and full-scale development for its mobile version. The agency also did usability work and led various work streams.

The Reviewer
 
10,001+ Employees
 
Nashville, Tennessee
Director of App Development, Fortune 100 Drug Retailer
 
Verified
The Review
Feedback summary: 

PointClear Solutions delivers substantial work in a variety of areas; their contributions have had a large impact on business operations. The agency is a reliable and valuable partner. PointClear Solutions’s focus on usability is a unique specialization and a core competency.

BACKGROUND

Please describe your firm.

I work for one of the largest drug retailing chains in the United States. We operate in every state and territory.

What is your role and responsibilities?

I am the director of application development. I oversee the application development efforts as they relate to two business units here. I work with the group that operates health centers on behalf of large employer groups. Also, the other business unit we support is for the healthcare clinic inside the retail stores.

OPPORTUNITY / CHALLENGE

What was your goal for the work with PointClear Solutions?

We have had multiple engagements with PointClear Solutions, I can explain the projects in more detail. We think their work has a large impact on our business operations.

SOLUTION

Please describe the scope of their work.

The first project by PointClear was application development on a patient portal, servicing our employer line of business. They also did full-scale application development for the mobile version of our patient portal. They also did some specific usability work. They led some significant work streams for our rebranding, when we rebranded the consumer side of the employer-sponsored health clinics. They also took on some smaller projects that are core to our portfolio.

The mobile app development work was an HTML5-based solution, servicing Android, iOS as well as Windows phone. It wasn’t a native mobile application.

What was your process for selecting PointClear to work with?

We had heard about the work that PointClear had done as it relates to healthcare, specifically IT healthcare and usability. We engaged them to assist us in the requirements-gathering process after they did a great job with that. So, we engaged them again to do the application development. Their reputation and word of mouth was instrumental, but it was a competitive bid. We went to multiple vendors as we are required to do, to evaluate competencies, references, and more.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

It's highly variable. There is no average project size. In the patient portal proper, they've continued to be the core development team from the initial inception. That was probably more than $2 million. They have also been involved in smaller projects of about $100,000.

Is the work completed or ongoing?

It depends on which project they’re working on. There is one work stream where we rely upon them for the forward development. As long as our clients are demanding new functionality in the patient portal, we will continue to utilize them. As it relates to some of the smaller projects, most of those have a definitive start and end.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

I do not.

Can you give a general assessment of their performance?

They have been great partners to work with in terms of their ownership and overall flexibility.

Is there anything unique about them that really makes them stand out, compared to other companies?

The fact that usability is front and center of everything that they do is unique.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

Nothing that really stands out.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer