Technology Re-Imagined

PointClear Solutions offers comprehensive strategy, digitalization, and production services tailored to the unique needs of each client. With over 12 years of experience in technology design, development, and maintenance - our proven, consultative approach helps businesses across diverse industries thrive in today’s ever-evolving digital world. 

Our partners include: 

Abbott/St. Jude Medical, the CDC, Change Healthcare, Walgreens, Disney, HERC Rentals (a Division of Hertz), Arccos, and many others

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2006
Show all +
Brentwood, TN
headquarters
  • 1000 Health Park Drive, Suite 470
    Brentwood, TN 37027
    United States
other locations
  • 631 Second Ave South Suite 320
    Nashville, TN 37210
    United States
  • 1500 First Avenue North Suite E108
    Birmingham, AL 35203
    United States
  • 1 Little West 12th Street
    New York, NY 10014
    United States

Portfolio

Key clients: 
Healthcare: Navicure, McKesson / Change Healthcare, Walgreens' Take Care Health, St. Jude Medical (Abbott), OrthoBanc, Philips Healthcare, Nuance, Best Doctors, Clinically Home, Medecision, Trinity Health, GoPivot Other Industries: Disney, HERC Rentals (a division of Hertz), Arccos, StageGauge, Online University
Remote Patient Monitoring Solution Image

Remote Patient Monitoring Solution

Advanced Monitoring Technology to Improve Patient Coordination & Care

Keenly Health wanted to develop a contactless radar technology and platform to monitor and track patient activity to more quickly and efficiently identify health and behavioral issues. To build their vision, Keenly Health needed to work with a company that had deep clinical and UX expertise, data security

knowledge, architecture leadership, and scalability. 

They partnered with PointClear Solutions to strategize, design, and develop a platform that provides a broader, measurable view of patient health and status to support long-term facilities and caregivers.

Telehealth Solution  Image

Telehealth Solution

Telehealth Leader Improves Product Offering with Strategic Vision, Improved UX, and Enterprise Design Language

MDLIVE, a rapidly growing provider of telehealth services, wanted to better understand its current and prospective patients, specifically how existing users of its technology interacted with the MDLIVE offering. Additionally, the company sought to:

  1. Better understand its competitive
position in the marketplace; and
  • Identify opportunities to further differentiate its product offering to grow market share.
  • MDLIVE engaged PointClear to provide strategy and user experience consulting support.

    Key deliverables included:

    1. Strategy – Determined potential points of differentiation via SWOT and competitor analyses
    2. User Research – Conducted one-on-one interviews and focus groups with patients, providers, and MDLIVE leaders to gain complete understanding of challenges and opportunities  
    3. Usability – Created user personas based on research and provided UX audits of both MDLIVE and competitor solution offerings
    4. Visual Design – Created concepts and design pattern library

    PointClear’s work on behalf of MDLIVE enabled the company to:

    1. Effectively manage a period of rapid growth, solidifying its position as a market leader
    2. Identify and resolve usability issues for two products across multiple form factors that, once addressed, resulted in an improved user experience and stronger user adoption
    3. Leverage a corporate design language to further elevate the MDLIVE brand
    Creativity & Education Tablet App Image

    Creativity & Education Tablet App

    New-to-Market Disney Creativity Studio Tablet App Reaches #1 in iTunes Store

    Disney worked with PointClear Solutions because of our expertise in mobile, specifically user experience design, visual design and illustration. 

    PointClear Solutions employed a variety of elements of gamification in the Creative Studio tablet app to keep kids engaged and learning. 

    Upon release

    of version one, Disney Creative Studio was:
    • Ranked the #1 in Kids app in the iTunes store
    • Selected by Apple as a ‘New and Noteworthy’ Entertainment app
    eCommerce Mobile App Image

    eCommerce Mobile App

    Mobile Apps Support Investor Confidence, Customer Acquisition and Retention, and New Company’s Success

    Hertz Equipment Rental Company (HERC) recognized the strategic importance of digital transformation in order to improve its customer experience. It used its spin-off from Hertz Auto Corporation as an opportunity to embark on the first phase of its digital

    transformation strategy, engaging PointClear Solutions to create industry-leading native mobile applications for both Android and iOS.

    PointClear Solutions provided HERC with support in product strategy, technical strategy and architecture, content strategy, user experience design, art direction, and visual design for the iOS and Android applications.  

    The resulting HERC apps featured:

    • An eCatalog, which allows users to search for rental and used equipment, and review specs, photos, and pricing
    • eCommerce capabilities
    • Rental location finder
    • Account management
    • Reporting
    • Gamification
    Corporate Wellness Platform  Image

    Corporate Wellness Platform

    Using Data Analytics & Behavioral Science to Power Innovative Technology

    GoPivot, founded by pioneers in the behavioral change and fitness industry, saw a need for technology that would help companies achieve safety, wellness, and healthcare cost reduction goals. To accomplish this, they needed a dynamic and engaging user-friendly platform that would provide expert

    content, motivational challenges, healthy activities, and an incentive model to drive the right behaviors for targeted results.

    GoPivot partnered with PointClear Solutions to strategize, design, develop, integrate, and launch their innovative technology. After extensive research, and interactive consulting sessions, PointClear created a configurable, comprehensive corporate wellness platform to help drive meaningful behavior change for tangible, lasting outcomes.

    The GoPivot solution includes a responsive web application, powered by an extensive rules engine that creates relevant challenges, content, and activities for users based on their profile, preferences, interactions, and behaviors. The platform leverages data analytics, artificial intelligence, and behavioral science to encourage engagement and improved health and safety.

    University App, Web, & Digital Strategy Image

    University App, Web, & Digital Strategy

    Comprehensive Digital Strategy, Mobile Apps, & Web Presence Drive Admissions & Student Engagement

    One of the largest online education Universities in the world needed a digital presence that would support and drive student admissions, retention, and engagement. 

    PointClear Solutions partnered with the University to strategize, design,

    and develop a comprehensive, engaging online presence including an iOS and Android mobile application, admissions portal, and marketing website. The PointClear team also built an API in the AWS Cloud environment to integrate the mobile app with third-party enterprise systems.

    The University’s online presence now supports its mission of making a quality education accessible for anyone wanting to finish their degree and expand their career. 

    Specialty EMR & Home-Based Care Coordination Platform  Image

    Specialty EMR & Home-Based Care Coordination Platform

    Home-based Care Coordination Platform Streamlines Physician Workflows to Increase Productivity

    Clinically Home, a home health organization that provides acute care for individuals in the comfort of their own homes, wanted a digital health solution to support improved care coordination.

    Clinically Home engaged PointClear Solutions to provide solution strategy, design, and

    development support. Together, the organizations planned, built and deployed a web-based EMR with three objectives:
    1. The solution should simplify provider administrative functions with remote documentation, order entry, e-prescribing, and document management.
    2. The solution should streamline physician workflows.
    3. The solution should enable better care coordination among providers.

    Key deliverables included:

    • Task analysis
    • Observational research
    • Interaction design
    • Visual design

    With the release of its specialty EMR, Clinically Home saw:

    • Increased provider efficiency and satisfaction;
    • A reduction in costs associated with care management and provider documentation;
    • Fewer gaps in care; and
    • Improved patient outcomes.

    “PointClear did an exceptional job supporting the creation of our enabling technologies for Clinically Home. PointClear has been a key partner to us, providing solution strategy, user experience and development capabilities that will make the difference in our offering.” – Jason Grant, CTO, Clinically Home

    Mobile Patient Portal & Scheduling App  Image

    Mobile Patient Portal & Scheduling App

    Mobile patient portal & scheduling app increases demand for clinic services, & expansion of brick & mortar footprint

    Take Care Health, which operates health clinics inside Walgreens and corporations, wanted to expand its web-based patient portal to operate in a mobile environment. They knew this required more than shrinking the current app to fit on a smart phone. It meant providing a

    solution that guaranteed a rich patient experience – encouraging sustained use and brand loyalty with every click.

    Take Care Health selected PointClear to both design and build its mobile patient portal application.  

    PointClear began by conducting research around the company’s existing patient portal, to better understand how the technology was being used and how it could be improved. Onsite visits to several health centers and employer clients took place, for the purpose of both observation and interviews.

    Based on feedback from this research, PointClear developed a mobile application that supported:

    • Integrating eligibility verification;
    • Real-time appointment scheduling in the EMR;
    • Connection to Walgreens’ prescription fulfillment system; and
    • Secure messaging.

    Similar functionality was also implemented across Take Care Health’s web-based application.

    Take Care Health’s new, attractive, intuitive mobile interface was successfully launched to support 64 clinic sites with ~1,000,000 potential users. The organization has plans to expand the offering nationwide in the future.

    Patient Payment & Billing System Image

    Patient Payment & Billing System

    Predictive Analytics Revolutionize Claims Processing, Reducing Claims Denials and Improving Collections

    Navicure, a complete healthcare revenue cycle management company, wanted to develop a combined patient payment and billing system. The company engaged PointClear Solutions to design and build the new system built for physician practices and their patients. The two key modules

    included:

    1. A predictive analysis tool that estimates patient financial responsibility, providing full cost transparency, making it easier for patients to understand costs of care and for providers to collect payments.

    2. A patient payment automation system that both guarantees on-time payments from patients, using stored patient financial information, and facilitates payment plans for patients unable to pay at one time.

    Navicure’s new platform significantly outpaced revenue projections and generated more than $1.6 million a month in patient payment application sales during the first year for Navicure. In addition, the application helped accelerate cash flow and significantly increase revenue capture for Navicure’s physician clients.

     

     

    Sport Performance Tracking App  Image

    Sport Performance Tracking App

    Golf Performance Tracking App Revolutionizes Sport with Interactive Features

    Arccos Golf, the leading provider of automatic, on-course data capture and advanced analytics for golfers, had an established and successful iOS app, but wanted a solution for Android users – one that would share the same functionality and usability found in its existing application.

    Arccos engaged PointClear Solutions to create the Android version of their app. PointClear’s expertise in both mobile application design and development, and iOS and Android platforms, allowed for a streamlined and successful engagement.

    KEY PROJECT DELIVERABLES:

    • User Experience & Visual Design
    • Android Engineering / Development
    • Architecture & Planning
    • Integration via Restful API
    • QA, Testing & Deployment

    Arccos’ Android app features include:

     

    • GPS Tracking
    • Live Shot Tracking
    • Tour Analytics System

    Arccos Golf, the leading provider of automatic, on-course data capture and advanced analytics for golfers, had an established and successful iOS app, but wanted a solution for Android users – one that would share the same functionality and usability found in its existing application.

    DOWNLOAD THE FULL CASE STUDY  

    Reviews

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    .NET Portal Development for High Volume Patient Services

    "They were aligned to our goals, assimilating themselves well in our culture."

    Quality: 
    4.0
    Schedule: 
    4.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $1,000,000 - $9,999,999
     
    2010 - 2012
    Project summary: 

    PointClear conducted a series of requirements gathering and testing for a Fortune 100 pharmacy's patient health portal.

    The Reviewer
     
    10,000+ Employees
     
    Tennessee
    Fmr. Director, Large Pharmacy Chain
     
    Verified
    The Review
    Feedback summary: 

    PointClear brought one project it had joined mid-production from being behind schedule to being delivered ahead of schedule. Their ability to conform to the culture and expectations of a multi-stakeholder project team was also highly valuable.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I was the director of application architecture and development for one of the largest pharmacies in the US.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with PointClear Solutions?

    We needed help with a patient portal, particularly with requirements gathering and usability testing.

    SOLUTION

    What was the scope of their involvement?

    They built a patient portal and a mobile patient portal for our onsite health centers. They worked on our EMR [electronic medical record] for our retail clinics as it related to ICD-10 remediation. On the health center side, we were working with Fortune 500 companies who expected high scale, high availability, and consistency. On the retail side, the focus was on throughput, application speed, and quality. All of the solutions were built with .NET, Node.js, and SQL Server on the backend. When I say high availability and high scale, it means multi-server 24/7, 365 days a year. I’ll call it five-nine availability [99.999% uptime]. On the patient portal and mobile portal, we were using 20% internal resources and 80% PointClear. On the EMR and ICD-10, we used 30% PointClear and 70% internal.

    How did you come to work with PointClear Solutions?

    Many of the people I knew in Nashville had known some of PointClear’s team. I knew their capabilities. I gave them something small first to see how they did and then increased the work over time.

    How much have you invested with PointClear Solutions?

    The average project cost between $10,000 and $50,000. Total spend was well over $1 million.

    What is the status of this engagement?

    We started working with them in 2010.

    RESULTS & FEEDBACK

    Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

    Our launch of the patient portal was very aggressive, driven by a client contract. We were running late already so we used PointClear to execute on the project. We exceeded the timeline and the customer expectations. We were eventually able to roll it out to all of our clients with little refactoring. Their teams truly continued to take ownership of the projects. They were aligned to our goals, assimilating themselves well in our culture and around the business objectives that we were trying to achieve.

    How did PointClear Solutions perform from a project management standpoint?

    We worked on project management tools provided by my company. That meant we had real information all the time. They were very proactive in their approach.

    What did you find most impressive about PointClear Solutions?

    They have a very stable and gifted technologist. They have great communicators, able to fit in and communicate with our team effectively. They were really easy to assimilate into our projects and culture.

    Are there any areas PointClear Solutions could improve?

    I can’t think of anything.

    5.0
    Overall Score
    • 4.0 Scheduling
      ON TIME / DEADLINES
      They were on time even amidst changing requirements.
    • 5.0 Cost
      Value / within estimates
      The value proposition is there. They were willing to go above and beyond to achieve success. They don’t nickel and dime.
    • 4.0 Quality
      Service & deliverables
      They provided solid deliverables with little rework. They were aligned to standards.
    • 5.0 NPS
      Willing to refer
      I continue to serve as a reference for them.

    Software Development Projects for Medical Devices Firm

    "Because of the culture that is within PointClear Solutions, they are able to attract pretty skilled software professionals."

    Quality: 
    4.0
    Schedule: 
    3.5
    Cost: 
    3.5
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Sep. 2013 - Ongoing
    Project summary: 

    PointClear Solutions develops and designs a technical product to bring to market and over time has been more involved in defining requirements for the product.

    The Reviewer
     
    501- 1000 employees
     
    Copenhagan, Denmark
    Director of Development, Medical Devices Firm
     
    Verified
    The Review
    Feedback summary: 

    PointClear Solutions has quality developers that understand the client's unique product. Their firm is able to attract high-quality developers that can communicate well.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    Respondent 1: Otometrics produces equipment for hearing measurements for ear diagnostics. We’re manufacturing or developing a 3D scanner for the ear. We are 150 people in Denmark. For this project, there are 12 people in Denmark working with PointClear Solutions. My role is as product manager for one of the applications that PointClear Solutions is developing, working closely with a couple of resources from PointClear Solutions.

    Respondent 2: My role is software tech lead for the scanware software that goes on the piece that we distribute with the instrument. I’ve been working closely together with 3 PointClear Solutions developers. I have a close relationship with the office in Nashville as I’ve been there 10 times this last year coordinating work and closely working with their developers.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with PointClear Solutions?

    Respondent 1: The original objective was for them to develop a standard basic solution based on a set of requirements in a fixed period of time. They became more and more involved in the design and development of the solution, all the way from requirements and business analysis, to bringing the solution to market.

    SOLUTION

    What was the scope of their involvement?

    Respondent 2: They have not been involved in the overall go-to-market strategy or business strategy. We have been doing that ourselves. All their work relates to the apps and how we can do this in the most efficient way. They’re mostly involved in the business software development, which is one part of the project, and that was their first contribution. In the beginning, they only worked very little on the device and PC software side, but because of their involvement in the project, and how it was insourced by us, we kept them as developers and also on the PC software because of their inside solution. They took over more and more in that part. They have also been big contributors in getting the device software done. On top of the design and implementation of the apps, they have done some consulting in terms of HIPAA [Health Insurance Portability and Accountability Act] and UI/UX, which is one of their core competencies.

    How did you come to work with PointClear Solutions?

    Respondent 1: We inherited them, but when we transitioned the design responsibility from the US to Denmark, we did consider bringing on consultants or internal employees to do the work because of the time zone differences. We decided to stick with PointClear Solutions because of the way they work with us and because we saw that they had the right skill set.

    What is the status of this engagement?

    Respondent 2: We started working with them September 2013.

    RESULTS & FEEDBACK

    Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

    Respondent 1: In the beginning, they were given a huge code base with millions of lines of code that was very hard to work with. Over time, they managed to start delivering overall improvements. There’s been a lot of work done by them that has proven valuable with quality improvements that we could expect. In general, we are just about to close on the first version of the product, and we have been very satisfied with the work we’ve been getting from PointClear Solutions over the last year.

    Respondent 2: We measure the overall quality of the app, and we can see a trend of increasing quality over time in the output of the app that we have been able to deliver, at least partly because thanks to the work done by PointClear Solutions.

    How did PointClear Solutions perform from a project management standpoint?

    Respondent 1: Because of the culture that is within PointClear Solutions, they are able to attract pretty skilled software professionals. Their staff is really friendly, professional, and easy to work with. In general, the process of working and planning with them is pretty smooth.

    What did you most impressive about PointClear Solutions?

    Respondent 1: They are great guys and they have a lot of good ideas.

    Are there any areas PointClear Solutions could improve?

    Respondent 2: In the relationship they have with us, they should have been able to straightforwardly say that the code base sucked and that we needed to do something about it because that’s the truth. They knew it. After a while, we also knew it. We had to invest more in it than we expected. If they see that they are handed a timeline in which they cannot deliver to a quality up to their own standards, then they should disclose this information. We’ve seen that they were given very strict timelines to deliver something by the former contractors from whom we inherited them. While not explicit, I think about the quality of what they had been able to deliver within the timeline when we inherited this code base.

    What tips or recommendations could you share that might increase the likelihood of success with PointClear Solutions?

    Respondent 1: Work closely together with their development team. Make sure that you know what you want. Know your requirements. Control PointClear Solutions so that you remain focused on your requirements. If you do not control that, your budget may not look as good as when you originally started.

    4.0
    Overall Score Even though we’ve had some bumps along the way, it’s mostly related to history. It’s been bumpy in terms of taking over from another company where the relationship we’ve seen between PointClear Solutions and that company was not necessarily the best.
    • 3.5 Scheduling
      ON TIME / DEADLINES
      It depends as much on the people assigned to the tasks and stating the requirements to the software developers. When you work closely together with them, they’re a bit optimistic in their estimates on how long the job takes.
    • 3.5 Cost
      Value / within estimates
      We’ve seen overruns because we weren’t aware of how much work it took to get to a better place.
    • 4.0 Quality
      Service & deliverables
      They are skilled software developers, able to deliver very good quality and a maintainable code base, given the necessary time.
    • 5.0 NPS
      Willing to refer
      If someone has a medical web-based project, I wouldn’t hesitate to point them to PointClear Solutions. That’s what they are good at.

    Mobile App Development for Care Provider

    "Worry Free Labs has just been unbelievable."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    Nov. 2015 - Ongoing
    Project summary: 

    PointClear Solutions (formerly Worry Free Labs) provided consulting and advising services for a new logo. They have assisted with prototype development and the design of an on-demand app platform.

    The Reviewer
     
    New York City, New York
    Michael Demetriou
    CEO & Founder, Care Network
     
    Verified
    The Review
    Feedback summary: 

    The prototype and logo have received extremely positive feedback, especially from initial investors. PointClear Solutions (formerly Worry Free Labs) provided analysts to perform research and legal assistance, and has been exceptionally responsive and professional.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Please describe your organization.

    I am the CEO and founder of an on-demand care network.

    OPPORTUNITY / CHALLENGE

    What business challenge were you trying to address with Worry Free Labs?

    We initially started discussions for our logo design, which we are receiving a trademark for. After that, we went into prototype development, and we are now in the development stage of the on-demand app platform design.

    SOLUTION

    Please describe the scope of their involvement in detail.

    They are our development partner in every way, shape, and form. We started with multiple brainstorming phases that originated from the ideas that I had put on paper through the years. I brought those to Worry Free Labs, and they were able to add a lot of value and guide me in the right direction as far as conceptualizing the final product. They've been an incredible asset and partner in building that out.

    They are always accessible when I send them new ideas. They advise me that certain updates would be more beneficial in a future release when we have a little more working knowledge of our consumer base and our employee base. They've been incredible as advisors because they have a better background in the industry than even I do. In certain areas, they've been able to advise us on what we need to do. They've been an absolutely phenomenal partner.

    How did you come to work with Worry Free Labs?

    My attorney had worked with them and had referred me to them, so I'm eternally grateful for that because I wouldn't recommend anybody other than Worry Free Labs if you're ever looking to do anything like we're doing. They came in early on for the logo design and, from there, they were such a great team to work with and such a pleasure to deal with that we moved forward with them as a development partner.

    Could you provide a sense of the size of this initiative in financial terms?

    I'm going to keep them on for maintenance and development for future releases, so I intend to work with them for a very long time. I'm just so happy with who they are and what they bring to the table that I have no interest in not being a partner with them in the near future. As far as the prices that we're discussing, that's going to fall close to the $700,000 range initially.

    What is the status of this engagement?

    Day-one conversations about the logo took place in November 2015. Upon that completion, after we went full on with the trademark, then we moved into January 2016 when we opened up our contract and said we're going to move forward with development. Then, we started building the prototype. From there, early May is when we launched full development. That's where we are now, looking to launch our company late 2016 or early 2017.

    RESULTS & FEEDBACK

    Could you share any statistics or metrics from this engagement?

    I've shown it to a few seed-round investors that we have in play right now for our first round of funding, and it's been stellar. It's been A+. There's been nothing but incredible feedback to the point where I'll have my initial discussion with people, and they truly are engaged in what we're building. As far as a concept and an idea, they're just in awe of it. They love it. There's still some unfamiliarity, but then when we show people the prototype that's when they get blown away and get hooked.

    The feedback that I've received at this point from our logo, which is where our brand is going to build and expand, has been incredible. For what they are bringing to the table as a partner in development, I've had nothing but incredible feedback on everything they've done to date. As far as a prototype, it looks to the point where people actually think it's a working app already. Worry Free has just been unbelievable.

    How did Worry Free Labs perform from a project management standpoint?

    They have business analysts doing research and providing things to our legal team. Timely would not do it justice. They're just so responsive and incredible. They've done incredible work.

    An analogy or metaphor makes sense here. It's like going into a bowling alley. You have 10 pins and you want to hit a strike, but all you can do is hit a gutter ball every time. It's not fun. Then, they put the guards up that guide the ball down perfectly for you. Worry Free Labs has been that for us in so many ways. From a management standpoint, they've been incredible by guiding us correctly and giving us knowledge and feedback that we never would've been aware of.

    They've been incredible project managers in terms of telling you the timeline of things, creating realistic ideas, and giving you exactly what you need in order to understand where you are, where you can be, and where you need to be. They've always been extremely transparent in many ways. Honestly, I can't say enough good things about Worry Free Labs. They've just been an absolute blessing to have on board.

    What distinguishes Worry Free Labs from other providers?

    What distinguishes them is the level of professionalism and experience that they bring to the table. They have worked with great people and have developed and launched multiple companies. They have an incredible amount of knowledge and understanding of the environment that we're in and what's going on. With their resources and just their willingness to provide their time, there's never a moment when you feel like you're asking a stupid question, or you're bothering them. It's this open-door style of communication that is refreshing. It's very humbling to see how successful they are, how down-to-earth they are, and how comfortable they make you feel in working with them.

    5.0
    Overall Score They just do an amazing job.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They’re always available to jump on a call or to schedule a time to meet. Whatever is most convenient for me, they’re there.
    • 5.0 Cost
      Value / within estimates
      As far as the value of the dollar, it’s priceless. They are extremely reasonable for the level of experience and what they actually bring to the table.
    • 5.0 Quality
      Service & deliverables
      They are responsive at all levels. They always give you an explanation, and they know when to push back on things.
    • 5.0 NPS
      Willing to refer
      To anyone that wants to do anything involving any sort of design, I will always recommend them.

    Development for Payment Processing Platform

    "They can code very well and they analyze the situation and make sure it works."

    Quality: 
    4.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $1,000,000 - $9,999,999
    Project summary: 

    PointClear Solutions developed a custom payment platform on a tight turnaround. They were responsible for research, user interface, process flow, and development. The team now provides ongoing maintenance.

    The Reviewer
     
    201-500 Employees
     
    Atlanta, GA
    Sean White
    Product Manager, Navicure
     
    Verified
    The Review
    Feedback summary: 

    The payment solution has been widely adopted, processing some $1.6 million a month in revenue. Some early scope changes slowed down the first year of development, but the issue has been resolved. PointClear’s key strength was the critical reasoning skills of their developers.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Please describe your organization.

    Navicure is a cloud-based claims clearinghouse and patient payment solution company. We've recently got into a new market for the patient payments side of the house. It's more of a complete revenue cycle management company now. We deal with the claims on the practice side and the collection of payments from the patients as well.

    What is your role and responsibilities?

    I'm a product manager for the patient payment side of the platform.

    OPPORTUNITY / CHALLENGE

    What was your goal for working with PointClear Solutions?

    We had a lack of resources. We saw an opportunity to market a new platform. We'd been researching the development for quite some time. We were also having a resource problem here internally and couldn't find the available resources inside the company to start the project. We were also faced with timing concerns. We were afraid that if we took a long time to build the platform and get it on the market we could miss our window.

    SOLUTION

    Please describe the scope of their work.

    The scope was development of a payment platform. PointClear Solutions is much more than a development company. They've been great through this whole process. We started from scratch. They did research, usability, UI [user interface], process flows, and workflows. They were involved in the development and creation.

    What was your process for selecting PointClear Solutions?

    We considered a lot of options. We thought about hiring internally. We considered two or three different third-party developers as well. We landed on PointClear Solutions for a couple reasons. The main reason was they were local. It felt like they could be part of the team here even though they weren't in the building. It worked out. The project manager was a great guy and a great communicator.

    Can you give a sense of the size of the initiative? When was the work completed?

    It was $1 million plus. That was expected and worth every dime. Our partnership is ongoing for maintenance and updates to the platform. 

    RESULTS & FEEDBACK

    Do you have any statistics or metrics on the project?

    The platform generates a lot of revenue. We're taking more than $1.6 million a month of patient payments. It's a large platform with a lot of potential in the market. 

    What differentiates PointClear Solutions from other partners?

    The PointClear people. You can find developers anywhere, but developers that take the time and care about what they're coding and think about what they're coding is rare. It's one thing for a product manager to come in and say, "These are the requirements. Go do it." These guys take it to a different level. They can code very well and they analyze the situation and make sure it works with the existing processes and workflows. They take their time to make sure it's done right. I appreciate that. I've got a team [in PointClear Solutions] that I can rely on. I don't have to worry about it. 

    Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

    Our first year, we ran into a couple stumbling blocks when it came to scope. Things happen in production and you realize a problem that you didn't know was there. You have to change the scope. Those changes could have been managed throughout the team better. We've put processes in place to make sure those changes don't affect our releases. 

    5.0
    Overall Score I'm very happy with them. They've been great.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They've been excellent. They work during the weekend or at night – whatever it takes to meet the deadline.
    • 4.0 Cost
      Value / within estimates
      There's been some fluctuations. We understand development pricing, so we're not as picky about the invoice so we're not analyzing everything. There's a few things that come up that are unexpected.
    • 4.0 Quality
      Service & deliverables
      We've experienced some technical debt that we're going to have to go back and resolve that I feel could have been resolved at the beginning of the project. It's stuff that's not unexpected in my mind.
    • 5.0 NPS
      Willing to refer
      If there's any company looking to start a project from the ground up I would definitely engage PointClear. The earlier the better. They cannot only help you create requirements but they can analyze them.

    Tablet Application Development for Education Company

    "They take pride in what they do. There's no passing the buck. They are also forthright, without a big ego."

    Quality: 
    4.0
    Schedule: 
    4.0
    Cost: 
    3.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    May 2014 - Ongoing
    Project summary: 

    PointClear Solutions (formerly Worry Free Labs) designed and developed a tablet application for schools to use to distribute assignments, links, and required applications. They provided UI/UX design as well as development.

    The Reviewer
     
    1001-10,000 Employees
     
    USA
    Director of e-Learning, Education Company
     
    Verified
    The Review
    Feedback summary: 

    PointClear Solutions (formerly Worry Free Labs) worked hard, behaved with integrity, and delivered a great product. They particularly excelled in UX design. Strong communicators with an eye to customer service, they were a very successful partner.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Background

    Please describe your organization.

    I work for an education company. We manage both charter schools and independent private schools.

    What is your role and responsibilities?

    I am the director of e-learning.

    OPPORTUNITY / CHALLENGE

    What was your goal for working with Worry Free Labs?

    We wanted to create a tablet application to aid in schools. The tablet option would be helpful to distribute content, assignments, links, and required applications. At the time, there was nothing available that matched what we wanted to do. So, we designed our own app.

    Please describe the scope of their work.

    Worry Free Labs designed an app for Android. There's a server side, which I programmed, and they did the Android application. We also collaborated for the UI/UX [user interface/user experience] design of the application.

    SOLUTION

    What was your process for selecting Worry Free Labs?

    There was a formal selection process, and we went with them because, while they were not the lowest cost, they understood what we were trying to achieve and they had some background experience in education. When I talked to them, they sounded more honest.

    Can you give a sense of the size of the initiative?

    It was more than $200,000.

    When was the work completed?

    It's ongoing work. We started with them May 2014.

    RESULTS & FEEDBACK

    Are you satisfied with their performance?

    I was very satisfied with their performance.

    Is there anything unique or special about Worry Free Labs that really makes them stand out?

    They take pride in what they do. There's no passing the buck. They are also really forthright, without a big ego. Those are the two biggest things. I was really impressed with the UI/UX guy. The communication is great and customer service is great.

    Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

    Nothing outside of normal consultancy stuff. Sometimes, the estimates are off. There are hurdles, but we've gotten past them.

    5.0
    Overall Score
    • 4.0 Scheduling
      ON TIME / DEADLINES
    • 3.0 Cost
      Value / within estimates
    • 4.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Mobile Startup UX/UI Stategy Redesign

    “They have a solid team on both the UX/UI side as well as development.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    n/a
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
    Project summary: 

    PointClear Solutions (formerly Worry Free Labs) improved the UI/UX and overall workflow of the client's start-up mobile app. They also developed a clickable wireframe for the client to present to investors.

    The Reviewer
     
    2-10 Employees
     
    New York Metro Area
    Founder, Mobile App Startup
     
    Verified
    The Review
    Feedback summary: 

    The app now has a much simpler and more user-friendly interface and experience. PointClear Solutions (formerly Worry Free Labs) provided honest feedback and timely updates, and is highly recommended.

    The client submitted this review online.

    BACKGROUND

    The client is a mobile app startup in New York City.

    OPPORTUNITY / CHALLENGE

    We approached Worry Free Labs with a beta product that functionally worked, but the user experience and design needed a serious facelift. We provided them with a long list of ideas and user feedback, and they worked diligently to determine how we best needed to improve the overall user flow of the app. The focus was on a clean, simple, and easy-to-use product.

    We approached Worry Free Labs with a basic idea for our app and simple wireframes, and they completely enhanced the entire UX/UI [user experience/user interface] and overall workflow. We provided some input and had some calls to discuss our vision, but they added serious value when it came to executing and designing a new UX.

    SOLUTION

    The result was a much simpler and easy to use interface and user experience. They were very quick to update us with any changes, their feedback was honest, and they provided us a clickable wireframe so we could take it to investors and present the future of our app. They are a hidden gem in New York City and they have a solid team on both the UX/UI side as well as development.

    RESULTS & FEEDBACK

    I would highly recommend them and the bottom line is that customers are in very good hands with Paul [Choi, CEO and director at Worry Free Labs] and the entire Worry Free Labs team.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • N/A Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Mobile Work for Healthcare Firm

    "We’ve always appreciated that they really understand the space that we're in."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    $1,000,000 - $9,999,999
    Project summary: 

    PointClear Solutions provides design, development, and UI/UX services for mobile apps. The agency’s tasks include creating wireframes and optimizing for all major platforms.

    The Reviewer
     
    1001-5000 Employees
     
    Nashville, Tennessee
    Project Manager
     
    Verified
    The Review
    Feedback summary: 

    PointClear Solutions’s work improved workflows and had a substantial and positive impact on usability. Their software development kit is used by multiple vendors and has considerably reduced implementation time. The agency is professional and highly skilled.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Please describe your company.

    Emdeon connects pharmacies, payers, providers, and laboratories. We simplify the business of healthcare, so we're in the middle of more than 7 billion health care transactions a year. We plan the financial space, financial administrative tasks, such as claims, eligibility, and all the revenue cycle solutions. We have a pharmacy division and a pharmacy switch, so they connect pharmacies to transact electronic prescriptions and other pharmacy transactions. We have what we call internal switches, and we have products and services that go along with those.

    What is your role and responsibilities?

    I’m on the clinical side. In addition to the pharmacy side and the payer spaces, we have a clinical network, or what we call a clinical exchange. We connect providers and EMRs [electronic medical records], what we refer to internally as channel partners, to laboratories and hospitals. We help them take electronic orders and results back and forth as well as some ancillary reports such as radiology transcription.

    I am the product manager for our clinical exchange applications.

    OPPORTUNITY / CHALLENGE

    What was your goal for working with PointClear Solutions?

    Our goal was to improve our user interface and user experience on our mobile devices.

    SOLUTION

    Please describe the scope of their work.

    We’ve used them for multiple projects, and they have done a lot of UI [user interface]/user experience work. They help us with the design and create a wireframe. They’ve done some development work on some special projects, creating an SDK [software development kit] for some of our customers that are integrating with us and to speed that process up.

    Specifically on the mobile app, they looked at our existing platform and targeted specific portions of it. We started with the e-prescribing side and moved to lab. They helped us create wireframes for our developers to optimize how it was being viewed and used on tablets like the iPad, Surface, and so forth.

    The mobile app is browser-based, so PointClear had to help us make it work on all major platforms. We also do Chrome and so forth.

    What was your process for selecting PointClear Solutions to work with?

    We reviewed a few companies. We had some people who used PointClear at a previous company, and they came recommended. We met with them a couple of times, and that’s how we selected them.

    Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

    They turned the SDK around very quickly. It was between 20 to 40 hours and was a fairly quick turn. From start to finish, everything was done in less than a month.

    They did a very large project that spanned more than a year. I wasn’t as intimately involved with that one. I just called in to give my opinion of different components of the project. The mobile piece itself was about a three-month project.

    I would guess the budget was in the six-figure range. My two projects were definitely below that range. The larger project could have been in the six-figure to slightly more than $1 million range.

    When was the last project completed?

    My project was completed toward the end of 2013.

    RESULTS & FEEDBACK

    Do you have any statistics or metrics to track improvement from the project?

    On the SDK side, people are actually using that more, which is a goal. We’ve had multiple vendors use the SDK, and that has been a huge success. It has reduced our implementation time. On the wireframes, we get feedback from our users that it has definitely improved the workflow on these devices. Prior to that, there was a lot of left-to-right scrolling, which was very annoying on those types of tablets. The main part of the work was improving the usability.

    Is there anything unique about them that really makes them stand out, compared to other companies?

    Everyone that I’ve dealt with at PointClear has been very professional. They are very well credentialed. We’ve always appreciated that they really understand the space that we're in. That attribute is very helpful when we're designing workflow, to have people with some healthcare and clinical background and experience.

    Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

    Not in my experience with them. I think it went very well.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.5 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Development Work for Fortune 100 Drug Retailer

    "They have been great partners to work with in terms of their ownership and overall flexibility."

    Quality: 
    4.0
    Schedule: 
    3.5
    Cost: 
    3.5
    Willing to refer: 
    4.0
    The Project
     
    $1,000,000 - $9,999,999
    Project summary: 

    PointClear Solutions provided app development services for a patient portal and full-scale development for its mobile version. The agency also worked on usability and led various work streams.

    The Reviewer
     
    10,001+ Employees
     
    Nashville, Tennessee
    Director of App Development, Fortune 100 Drug Retailer
     
    Verified
    The Review
    Feedback summary: 

    PointClear Solutions delivered substantial contributions in a variety of areas; their contributions had a large impact on business operations. The agency was a reliable and valuable partner. Their focus on usability was a unique specialization and a core competency.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Please describe your firm.

    I work for one of the largest drug retailing chains in the United States. We operate in every state and territory.

    What is your role and responsibilities?

    I am the director of application development. I oversee the application development efforts as they relate to two business units here. I work with the group that operates health centers on behalf of large employer groups. Also, the other business unit we support is for the healthcare clinic inside the retail stores.

    OPPORTUNITY / CHALLENGE

    What was your goal for the work with PointClear Solutions?

    We have had multiple engagements with PointClear Solutions, I can explain the projects in more detail. We think their work has a large impact on our business operations.

    SOLUTION

    Please describe the scope of their work.

    The first project by PointClear was application development on a patient portal, servicing our employer line of business. They also did full-scale application development for the mobile version of our patient portal. They also did some specific usability work. They led some significant work streams for our rebranding, when we rebranded the consumer side of the employer-sponsored health clinics. They also took on some smaller projects that are core to our portfolio.

    The mobile app development work was an HTML5-based solution, servicing Android, iOS as well as Windows phone. It wasn’t a native mobile application.

    What was your process for selecting PointClear to work with?

    We had heard about the work that PointClear had done as it relates to healthcare, specifically IT healthcare and usability. We engaged them to assist us in the requirements-gathering process after they did a great job with that. So, we engaged them again to do the application development. Their reputation and word of mouth was instrumental, but it was a competitive bid. We went to multiple vendors as we are required to do, to evaluate competencies, references, and more.

    Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

    It's highly variable. There is no average project size. In the patient portal proper, they've continued to be the core development team from the initial inception. That was probably more than $2 million. They have also been involved in smaller projects of about $100,000.

    Is the work completed or ongoing?

    It depends on which project they’re working on. There is one work stream where we rely upon them for the forward development. As long as our clients are demanding new functionality in the patient portal, we will continue to utilize them. As it relates to some of the smaller projects, most of those have a definitive start and end.

    RESULTS & FEEDBACK

    Do you have any statistics or metrics to track improvement from the project?

    I do not.

    Can you give a general assessment of their performance?

    They have been great partners to work with in terms of their ownership and overall flexibility.

    Is there anything unique about them that really makes them stand out, compared to other companies?

    The fact that usability is front and center of everything that they do is unique.

    Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

    Nothing that really stands out.

    4.0
    Overall Score
    • 3.5 Scheduling
      ON TIME / DEADLINES
    • 3.5 Cost
      Value / within estimates
    • 4.0 Quality
      Service & deliverables
    • 4.0 NPS
      Willing to refer

    Mobile App Development for Wholesale Startup

    "They are extremely professional, extremely honest, and they’re going to be there for the long term."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
    Project summary: 

    PointClear Solutions (formerly Worry Free Labs) designed and developed an app from scratch. The team provided full-spectrum services from project management and development to user interface and testing.

    The Reviewer
     
    1-10 Employees
     
    New York City Metro Area
    Owner, Wholesale Startup
     
    Verified
    The Review
    Feedback summary: 

    The app is still early in its launch but has impressed both customers and industry developers alike. PointClear Solutions (formerly Worry Free Labs) successfully translated an idea into a tangible product with no errors and no freeze time that gives the client a competitive edge in their field. They cooperate and communicate well.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Please describe your company, and your role and responsibilities.

    We're in the wholesale business, and I'm the owner.

    OPPORTUNITY / CHALLENGE

    What was your goal for working with Worry Free Labs?

    Worry Free Labs developed an app for me based on an idea that I had. They took it from an idea to an actual product. They stayed with me the whole way, from the design through the technicalities of the app itself. They have been extremely professional throughout the entire process. I have recommended them to other people, and they are producing very large and important apps.

    SOLUTION

    Please describe the scope of their work.

    Worry Free Labs did the design and development of the app, but did not do any training or support of the app.

    What was your process for selecting Worry Free Labs to work with?

    I found Worry Free Labs online. They were rated by their minimum to maximum prices, and I interviewed them and several other firms. They seemed the most professional and serious. I saw their past work, and their pricing was reasonable, so I went with them.

    Can you provide a ballpark figure for the size of the work that they’ve done for you?

    It was between 70 to 100 hours of work in all, including project management, testing, the development, user interface, and everything.

    When was the project completed?

    The project was completed in November of 2013.

    RESULTS & FEEDBACK

    Do you have any statistics or metrics to track improvement from the project?

    It's too soon for statistics. The people who have seen the app, developers in the business and my customers, are all extremely impressed with the app. It is important for me that the app doesn't freeze. There are no errors at all, and everything was smoothed out before we released it. It's virtually flawless. The quality of the work and development is nine or 10 out of 10. It took me two years to choose Worry Free Labs, and I couldn’t be happier. The team is fantastic, and they work through a project management app called Basecamp. They communicate and solve issues together. They did exactly what I envisioned, which is not easy. The app is superb. It's perfect. I think it will help my business significantly. It's one key that my competitors don’t have, which gives us a huge advantage.

    Is there anything unique about them that really makes them stand out, compared to other companies?

    They do not take advantage of us on the price as many companies may do. I received some quotes for $100,000. Some companies throw a big number out there, just to catch fish. They’re in business for the long term, and you need them to be there for the long run. Other companies wanted monthly or yearly maintenance fees, and they can charge for every update. Worry Free Labs said that if we don’t want to work with them further, they would give us the source code. They were so confident in their pricing and the quality of their work that they knew we would not want to leave them and that we would be so happy with them.

    Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

    No. They’re very straightforward with you from the beginning. My Web developer has been looking to make an app for one of his clients and for himself for a long time. The issue has always been price. Sometimes, the developers with a low price do not offer the quality you need. Sometimes, it's sent to third parties overseas. Worry Free Labs is New York-based, and they have a fantastic team. They communicate very well with you, and the prices are very good. I couldn’t ask for more.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
      They were very fair on the price, and they stuck with the estimate. Sometimes, they worked overtime, and they didn’t take advantage of me.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      I have already, and they’re very happy with them, too. They are extremely professional, extremely honest, and they’re going to be there for the long term. They won’t disappear, and they’ll have your back. They are by far one of the best companies...

    UI/UX Strategy & Design for Startup

    "We really like their UI/UX capabilities, and they have a very solid team."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    4.0
    The Project
     
    Confidential
    Project summary: 

    PointClear Solutions (formerly Worry Free Labs) collaborated on a mobile consulting project. The team provided UI/UX services as well as limited coding.

    The Reviewer
     
    11-50 Employees
     
    New York City Metro Area
    CEO, Technology Startup
     
    Verified
    The Review
    Feedback summary: 

    PointClear Solutions (formerly Worry Free Labs) offered extensive expertise in UI/UX capabilities and produced high-quality results. The team worked well together to deliver a high caliber of work, communicate regularly, and consistently meet deadlines.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Please describe your company.

    We are disrupting the U.S. locksmith industry with robotics and mobile technology.

    What is your role and responsibilities?

    I’m the CEO.

    OPPORTUNITY / CHALLENGE

    What was your goal for the work with Worry Free Labs?

    We engaged with them on a mobile consulting project. 

    SOLUTION

    Can you please describe the scope of their work in a bit more detail? Was it just the consulting or was there any development or training work involved?

    The specific project encompassed the UI/UX work as well as some coding on their part.

    What was your process for selecting them?

    We looked at a whole bunch of firms and we were impressed with those guys and ended up going with Worry Free.

    Can you provide a sense of the size of the initiative with a general cost range?

    I’m not comfortable giving that information.

    When was the project completed?

    It was completed mid-last year [2013].

    RESULTS & FEEDBACK

    How did Worry Free Labs perform?

    We’re very pleased with their work. I’m happy with the result of deliverables.

    Do you have any statistics or metrics that you could share from the project?

    I’m not comfortable giving any specific performance stats.

    Is there anything else unique or special about Worry Free Labs that stands out as unique compared to other IT firms?

    We really like their UI/UX capabilities, and they have a very solid team. We’re very happy with the caliber of work, communication, and ability to meet deadlines. It was definitely a good experience. 

    Is there anything that you think they could improve upon or something you might do differently looking back?

    No. I do not have a comment on that.

    4.5
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 4.0 NPS
      Willing to refer