UX and UI Agency London

Plug & Play collaborate with entrepreneurs, development teams and product teams to rapidly improve user interfaces and digital products. They combine pivotal user and product insights with creative leadership to produce intuitive and impactful user experiences that promote product adoption and drive product value.

The Plug & Play UX team consists of senior designers and developers who specialise in user interface design. The UX team work closely with internal client teams, providing creative and technical direction to accelerate project deliverables and decrease time to market.

Services:

  • UI design
  • UX design
  • Website UX
  • CRM and application UX
  • Frontend development
 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2007
Show all +
London, United Kingdom
headquarters
  • Working From Southwark, 32 Blackfriars Road, London, SE1 8PB
    London SE1 9LQ
    United Kingdom
other locations
  • Innovation House, 2-6 High Street
    Guildford GU2 4AJ
    United Kingdom

Portfolio

Key clients: 

Mercer - Sirota, Utility Warehouse, MyOptique Group, Legal & General - Smartr365, Emoquo, Africa Travel Resource, EightCap

An accessible HR survey solution for Mercer brand Image

An accessible HR survey solution for Mercer brand

Sirota provide employer survey solutions to high profile clients globally.

We created a UI solution to Sirota's employer survey interface. Our solution supported multiple languages and character sets, and was compatible with screen readers, browsers and devices from the last 10 years.

Read the full case study on our website

UI design to overhaul the customer service system of a major utility brand Image

UI design to overhaul the customer service system of a major utility brand

Utility Warehouse implement a scalable solution to an underperforming system.

We provided an intuitive UI solution to improve customer service and increase efficiency of the Utility Warehouse customer service system. We did this by designing a consistent interface that enabled faster security verification of customers and structured data in an efficient way to provide easy access.

A new CRM interface to increase customer service and call centre efficiency Image

A new CRM interface to increase customer service and call centre efficiency

MyOptique Group accelerate 'time to resolution' in call centres by overhauling their CRM interface.

We collaborated with key user groups to develop user-centric solutions to pain points in the existing CRM interface. We overhauled the order management, customer management and glasses management systems and introduced split screen views to enable staff to resolve calls more quickly, boosting efficiency and reducing wait

times for customers.

We provided UI design services and React Development to produce significant business outcomes for the client.

Read the full case study on our website

https://ux-design.agency/ui-design/myoptique/

Industry leading mortgage processing application for a Legal & General fintech brand Image

Industry leading mortgage processing application for a Legal & General fintech brand

Smartr365 secure additional funding following a redesign of their customer interface.

In just 4 months, UX Design Agency redesigned and developed the Smartr365 customer interface, making it simple for customers to manage their mortgage application process. 

Read the full case study on our website

UX design for a mobile first digital coaching app Image

UX design for a mobile first digital coaching app

Emoquo takes HR Departments by storm as they help employees overcome workplace challenges.

In just 6 weeks, UX Design Agency created a conversational chatbot interface to increase engagement with Emoquo's digital coaching app. We reduced friction by rapidly identifying and removing barriers to engagement, increasing the appeal of the mobile app to HR departments and increasing product adoption.

 

Read our full

case study on our website

https://ux-design.agency/ui-design/emoquo/

 

A custom web app to promote sustainable tourism Image

A custom web app to promote sustainable tourism

Africa Travel Resource disrupts the travel industry with a safari web app offering authentic, sustainable and conservation lead trips.

UX Design Agency developed a Vue.JS web app offering travellers a new way to plan their safari holiday online. With an innovative dynamic natural language search and interactive map duo forming the main website navigation for the site, the web app mimics the support an ATR advisor offers

when building a trip.

The web app launch has improved the quality of enquiries received, increasing enquiry to sale conversion rate by 25%.

Read the full case study on our website

https://ux-design.agency/ui-design/atr/

 

Reviews

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Web Redesign, Data Migration, & Rebrand for Consulting Firm

"They are a highly intelligent group of people that provide a high quality of service."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2019 - Feb. 2020
Project summary: 

Plug & Play was hired to assist a management consulting firm do an overhaul of its website. The project entailed some rebranding work, a web redesign, and the migration of data to a more user-friendly CMS.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Simon Steele
Marketing Executive, Clarasys
 
Verified
The Review
Feedback summary: 

Plug & Play executed the project effectively. They delivered new designs and established a platform that's now easier to use. The team proved itself to be highly intelligent and dedicated to providing a high level of service. The account manager, in particular, did an exceptional job.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our team support our clients to achieve their goals, making use of our expertise in business change, technology and agile delivery techniques to deliver sustainable business improvements. We work collaboratively with our clients to solve every aspect of their lead to cash challenges, from pipeline management to compliance and customer support.

Our agile approach to project delivery means that we focus on adding value at the earliest opportunity, while ensuring that your team are left with a legacy that can sustain long-term business improvement.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plug & Play?

To migrate to a more user friendly CMS and redesign the site in line with a rebrand.

SOLUTION

How did you select this vendor?

We had a rigorous selection process of which Plug and Play came out on top.

Describe the project and the services they provided in detail.

They migrated us from Silverstripe, an out dated and non user friendly CMS, to Wordpress. On top of this, they provided new designs and taxonomy of the website which when then implemented.

What was the team composition?

We had an account manager, Nate, who handled everything really well. On top of this we had access to any necessary party whenever we needed them through Basecamp.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They are a highly intelligent group of people that provide a high quality of service.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Easy scheduling especially with Nate as a point of contact
  • 4.0 Cost
    Value / within estimates
    Good value within estimates
  • 5.0 Quality
    Service & deliverables
    High quality end result that we were all very pleased with
  • 5.0 NPS
    Willing to refer
    I would highly recommend P&P to anyone

UI/UX for Digital Coaching Web Application

"They met the deadlines they said they would meet, and they did the job we expected them to do."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
2018 - Ongoing
Project summary: 

Plug & Play created a UI/UX for a digital coaching platform’s web app. They created wireframes, a storyboard, and a prototype off of existing ideas.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Tim Aston
CPO, Emoquo
 
Verified
The Review
Feedback summary: 

The app sees a high level of usage for its platform and type, and its design received praise from internal and external stakeholders. Plug & Play delivered high-quality UI/UX work thanks to their talented creative team. Direct communication and prompt delivery made for a smooth workflow.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CPO of Emoquo, a digital coaching app and people analytics platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plug & Play?

We wanted to redesign our app to have a more attractive and usable interface.

SOLUTION

What was the scope of their involvement?

Plug & Play redesigned the UI/UX of our platform. We had some initial wireframes and ideas that their team redesigned. They also worked with us to create a storyboard. Plug & Play then went on to build a prototype of the new UI/UX independently.

What is the team composition?

We worked with 2–3 people. Our main point of contact was a designer.

How did you come to work with Plug & Play?

We were looking for a company that could grow with us and that we could work with more than once. I did a lot of research into various companies, and Plug & Play seemed like a good fit. They looked like they could do what we needed, and they were also local. 

How much have you invested with them?

We spent about £25,000–£30,000 (approximately $32,000–$39,000 USD).

What is the status of this engagement?

We started working together a year and a half ago. The project has wrapped up, but we still do ad-hoc projects together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our app’s usage has increased by 25%. For a web app that’s not mandatory, that’s a very high metric. We contribute part of that to Plug & Play’s design. We’ve also received positive feedback on their UI/UX work.

How did Plug & Play perform from a project management standpoint?

Plug & Play did a good job based on how the project ran. They met the deadlines they said they would meet, and they did the job we expected them to do. We met face-to-face a few times, but once the project started, most of our follow-ups took place over the phone or through Google Hangouts or Skype.

What did you find most impressive about them?

We were able to deal directly with Plug & Play’s creative team without account managers stepping in. That’s the way we prefer to work; when a middleman gets involved, things sometimes get lost in translation.

Are there any areas they could improve?

Plug & Play charged expensive day rates for their work, but we expected that.

Any advice for potential customers?

Have a very good and specific idea of what you’re looking for. Let the creative team at Plug & Play work within the boundaries you set, giving them the freedom to experiment. They’re pretty good at delivering what you want to achieve.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    Plug & Play did a good job, but everybody can always improve.
  • 4.0 NPS
    Willing to refer

Web Design for Mortgage Brokers Platform

They’ve proven to be extremely competent.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2018 - Ongoing
Project summary: 

Starting with wireframes, Plug & Play rebuilt the frontend of a mortgage company’s service platform. Following the agile methodology, they rebuilt entirely new features by migrating MVC code into Angular.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Robin Parker
COO, Smartr365
 
Verified
The Review
Feedback summary: 

Plug & Play delivered work that’s allowed the client to enter the market and gain service users. Their deliveries are consistently top-notch, and they’ve integrated exceptionally well to become an extension of the client’s team. Any issues were quickly resolved through a collaborative effort.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Smartr365, a platform as a service (PaaS) for mortgage brokers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plug & Play?

We were looking to rebuild the entire frontend of our platform.

SOLUTION

What was the scope of their involvement?

We provided Plug & Play with specific specs, and their team moved the platform’s MVC code into Angular. They created wireframes and repurposed our code to rebuild the frontend of the website. Some functions were kept exactly the same, but they also built out new features over the course of a few months.

What is the team composition?

My main point of contact was Peter (Founder, Plug & Play), but I worked with 3–4 front- and backend developers.

How did you come to work with Plug & Play?

They were a recommendation from within the network.

How much have you invested with them?

We’ve spent over $420,000.

What is the status of this engagement?

We started working together in January 2018, and it’s an ongoing engagement as they’ve continued implementing additional functionalities. One of their developers is currently embedded in our own team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve proven to be extremely competent. The team’s work has laid the foundation for us to be able to enter the market. Plug & Play was great at collaborating and working with our team; they really took ownership of their work. Their deliveries are consistently high-standard, and their products are always well-received by our customers.

How did Plug & Play perform from a project management standpoint?

Their developers integrate with our agile teams and will sit in on our daily calls. I interface regularly with Peter, who serves as the account manager. If any issues arise, they’re dealt with fairly swiftly. We can always come to a sensible, mutual agreement in the face of any challenges or disputes.

What did you find most impressive about them?

They've integrated into our own team outstandingly well. Even though they weren’t in our office, it never felt like they weren’t part of our team. The quality of their work has been top-notch, as well.

Are there any areas they could improve?

I can’t think of anything in particular.

Do you have any advice for potential customers?

Make sure to clearly identify your deliverables, and to set your scope before the work commences.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer