TOMORROW SOLUTIONS FOR YOUR COMPANY TODAY

WE TRANSFORM YOUR IDEAS IN CASES OF SUCCESS. WE CREATE REALLY INCREDIBLE SOFTWARES That's right! We embrace your priorities as our own and believe that developing software is an art, to be done with dedication, empathy and organization. Delivery is always a product in line with your idea. A TIME YOU ARE LOOKING FOR THE SAME THING: TRANSFORM YOUR IDEAS IN SUCCESSFUL PRODUCTS.

We are multidisciplinary teams motivated by excellence in creating quality solutions, transforming your success into our greatest satisfaction. We put all our attention and passion in what we do when serving our clients of diverse sizes like startups, corporations and advertising agencies. MINDSET GUIDED BY AGILE PRACTICES AND DESIGN THINKING. Double Diamond is the Design Thinking method that guides all creative processes in the Software Workshop. Interactively, ideas are developed, tested, and refined numerous times before they are released. OUR IDEA IS TO VALUE YOURS, TOP? From ideation to the implemented solution, we create digital and innovative products, through the application of techniques of Design Thinking, Lean Startup and Agile Methods.

 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2010
Show all +
Palhoca, Brazil
headquarters
  • Rua da Praça, 241 Ed. Pátio da Praça Office Green – Sala 908 Pedra Branca
    Palhoca, SC
    Brazil

Portfolio

Key clients: 

Dot Digital Group, Brognoli, Mormaii

Reviews

Sort by

Automated Call Center Dev for Educational Platform

"The transparency we have with their IT department is exceptional." 

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - June 2018
Project summary: 

Plathanus provided software development services for a complex system of educational call centers that relies heavily on accurate AI analysis and prediction.

The Reviewer
 
1-10 Employees
 
Florianopolis, Brazil
Natam Vinicius Oliveira
Co-Founder, Eduning
 
Verified
The Review
Feedback summary: 

With a clear grasp on the project’s intent and requirements, Plathanus completed all necessary analysis, development, and configuration to build the platform from scratch. Transparent and articulate, the team communicates well and fulfills an integral role in ongoing success.

BACKGROUND

Please describe your company and your position there.

We are building a service center for educational platforms to help students find answers to frequently asked questions related to the platforms themselves or other school subjects. We want to reduce the need for daily in-person resources. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plathanus?

We hired them to help develop and manage each of our call centers using updated and innovative technologies.  

What were your goals for this project?

Our primary goal was to capture all potential questions that students may have. The challenge was to map and transfer the platform’s entire functionality to ensure correct AI analysis and prediction.

SOLUTION

How did you select this vendor?

Several partner companies recommended them. We liked the results of the initial prototype they developed and decided to pursue what is now a continuing partnership. 

Can you go into detail about the services they provided and the scope of the project?

They were responsible for everything from project management and market analysis and requirements to development, configuration, deployment, and production maintenance. 

What was the team composition?

The team included managers, front- and backend developers, QA specialists, DevOps personnel, and experts in both AI and internet of things.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They developed our product from scratch. We now have regular meetings to prioritize our backlog and work out bi-weekly deliverables.

How was project management arranged and how effective was it?

The management was excellent. They clearly articulated the project’s progress using readable reports and graphs.  

What did you find most impressive about this company?

The transparency we have with their IT department is exceptional. Not only do we know exactly what they are doing, but we also know how and when they do it. We are familiar with everyone involved and vice versa. They continue to be responsible for all of our technological development. 

Are there any areas where they can improve?

They can offer a clearer contract; they tend to present more requirements than we expected.  

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer