UX and UI Design Agency

We are designers and developers obsessed with helping businesses succeed. In other words, we engage your visitors and convert them into your long-term customers.

Meet one of the best UX&UI teams on Dribbble (www.dribbble.com/plat4m).

Read latest blog articles from our experts at www.plat4m.com/blog:

  • 10 UX And Visual Design Trends For 2017
  • Developing An App Is Expensive: How To Cut The Unnecessary Costs?
  • 6 Characteristics Of Headlines With High Conversion Rates
  • Consistent Design Is The Key To Making Your Customers Comfortable
 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2007
Show all +
San Francisco, CA
headquarters
  • 535 Mission street
    San Francisco, CA 94105
    United States
other locations
  • Bajkalská 7/A
    Bratislava 831 04
    Slovakia
  • United States

Portfolio

Key clients: 

Spotify, Gartner, Royal Caribbean Cruises, Avon, HP, Travitor, BMW, Henkel and 100+ startups such as Referral Exchange, Answerforce and Burner Fitness. 

Improved airport experience through AR Image

Improved airport experience through AR

Travelling can be a really stressful experience and airports are usually very confusing and complex places. Augmented reality (AR) technology can pinpoint the route to check-in, security control, gates, restaurants or restrooms.

AR brings more value than just better navigation. It helps you easily measure your carry on baggage to avoid embarrassing moments. You can even get a notification about the carry on baggage limits at

home.

Read the full case study on Behance

Tatra Banka website redesign Image

Tatra Banka website redesign

Tatra Banka is the most innovative and for 14th year in a row holds the title of “Best Slovak Bank”. For the last decade, it has been a leader in innovations by bringing internet banking to the mobile phone, smartwatch, voice and face biometrics, etc. Since 1990 it has won over 130 awards granted by 30 awarding authorities.

PLATFORM was in charge of the redesign of all Tatra Banka’s websites including Internet banking.

Along with the redesign, we were able to push through some UX changes, that also affected some functionalities.

This ongoing cooperation lasts more than 2 years, during which we have produced hundreds of screens and the largest design manual. Blood, sweat, and tears were put in every single element that was created.

Read the full case study on Behance.

GUTHAUS website redesign Image

GUTHAUS website redesign

GUTHAUS is a unique residential project, that has been developed by CORWIN. It has exceptional architecture and the whole project will bring a neglected industrial area near the center of Bratislava to life.


PLATFORM created their whole online presence, so the uniqueness of this project is properly represented in the digital world. Our goal was to communicate the value of GUTHAUS to its future customers

through design and copy.


During the design process, we had a chance to get a closer look at the development and construction business and find out that there is a major difference between CORWIN and other developers. We are glad that we can cooperate with the developer that not only wants to sell flats to its customers but also cares about the environment and lives of other people, that live in the area of their projects.



See more examples of our work.
Explore the unknown places through Augmented Reality Image

Explore the unknown places through Augmented Reality

Enjoy the moment and find a perfect spot with the help of Augmented reality (AR). Just point the smartphone in the direction you are looking at and get some inspiration.

Here is our take on how can augmented reality enhance the travel industry.

Read the full case study on Behance.

Banking app Image

Banking app

While working on the app for one of our clients we have produced many screens from which some of them were not in the final product. We have decided to tweak them and share them with you. It’s an app which has the wallet features like storing a different type of cards – credit, debit, or loyalty. The major difference from a regular wallet app is that the user has more information about each card and he doesn’t have to open the

bank app to see his balance. We have to use the gesture control throughout. It’s faster and more convenient for the user.



See more examples of our work.
Rent a scooter app Image

Rent a scooter app

When renting a scooter, users encounter several problems. First, they have to locate the free one, second they want to know the battery level, because they don’t want to be stuck in the middle of the road with drained out battery. And finally, they want to have a more precise navigation to their destination. Why not use AR?


See more examples of

RoundMenu by Careem app redesign Image

RoundMenu by Careem app redesign

RoundMenu is a well-known brand in the Arabic market, therefore we were thrilled to be part of their Food app. We have started the redesign of RoundMenu with our Discovery phase, in which we have created a lead design along with high and low fidelity wireframes of the whole app. The client decided to continue with us and in 2 months our team created a redesigned app.

See more examples of

Enhanced Shopping Experience Through AR Image

Enhanced Shopping Experience Through AR

Take a look at our AR app concept, that helps people shop for groceries. Its use is really simple. Users will enter a set of preferences for nutrition that are decisive for them. Then they will aim smartphones at the shelf with groceries they want to buy, and Augmented reality will show you choices that suit their criteria. Then, they can easily compare the products that match their preferences and chose the one that you like

Caribu App redesign Image

Caribu App redesign

Client approached us with a request to redesign the Caribu app. This app needed a new fresh look along with some UX enhancements. We have completely redesigned the app and gave it a new look and feel along with some new functionalities.


See more examples of our work

Sponsor.online website design Image

Sponsor.online website design

The content that is placed above the fold of your landing page is really important. It creates a very first impression on your website’s visitors. Hero images, dynamic videos, and engaging animations are things that will attract your visitors' attention and keep them scrolling for more. According to marketingexperiments.com, long landing pages can generate up to 220% more lead than the short ones, so you want to keep your

visitors attention throughout the whole page. A landing page for football (soccer) clubs has to be dynamic because it represents motion. That’s why we have decided to animation, that will grab it’s visitor’s attention.

See more examples of our work

Products Page Image

Products Page

Page promoting all products in special package. Every package will have unique photography to demonstrate what's the package about. 

See more examples of our work on our website.

PLQ Web App Image

PLQ Web App

Web application that helps you find a local hospitality host for bespoke travel and lifestyle experience. We have been working on UX flows, User interface Design, Content Strategy, Interaction Design and Front-End Development.

See more examples of our work on our website.

Running App Image

Running App

We have created a concept of a running app. Numbers are essential parts of "summary" apps, they are easy to read, but not boring.

See more examples of our work on our website.

Redesign of Landing page Image

Redesign of Landing page

We have redesigned the Landing page of a telecomunications company. We have optimized it for conversions, used faces of real people in testimonials and gave it a fresh, modern and clean look.

See more examples of our work on our website.

Black and White Landing page Image

Black and White Landing page

This is a landing page for one of our client. They wanted to make it in black in white theme.

See more examples of our work on our website.

Invoice website Image

Invoice website

While working on redesigning our client's website, our task was also to prepare an Invoice designs that would be sent to their customer's email.

See more examples of our work on our website.

Hotel App Image

Hotel App

We have designed an app for hotels. It's easy to use.

See more examples of our work on our website.

Events App Image

Events App

We have designed many social networking or dating apps. We have designed this Events App for San Francisco-based startup where we tried to simplify the UI as much as possible. We have been using the principle of common regions a lot in this concept. Elements are perceived as part of a group if they are located within the same closed region. 

See 

Alliance Website Image

Alliance Website

We have been working on redesign of an alliance website that is helping Slovak companies go global.

See more examples of our work on our website.

Real-estate Landing Page Image

Real-estate Landing Page

Our redesign of a landing page for our client, who deals with Real Estate. We have addes some faces which will drag the attention of visitor and also optimized the website for conversion rate.

See more examples of our work on our website.

Events iOS App Image

Events iOS App

We have been working on iOS, which informs its users about events around them. The information contains some unique data.

See more examples of our work on our website.

Nili iOS App Image

Nili iOS App

We have designed a Nili iOS App which reminds users what is going on in the city they live. It is easy to use and it is a great tool for people that want to go out in the evening and have no idea what's going on.

See more examples of our work on our website.

Healthy Food Mobile App Image

Healthy Food Mobile App

We have been designing and developing a Healthy Food Mobile App. While designing we have use the psychology of color and you can literaly taste the fruits just from the preview.

See more examples of our work on our website.

Elev.io Landing page Image

Elev.io Landing page

Our redesign of Ele.io Landing page. We have redesign this website and optimized it for conversion rate.

See more examples of our work on our website.

Zoo App Image

Zoo App

Zoo app allows you to quickly learn about each of the exhibits, take a photo with an exhibit placeholder or quickly scan a code of the next one. In addition, you can always explore more by diving in and spending countless hours learning. It should be an app with an educational approach to give every visitor a chance to learn more about certain animals.

See 

more examples of our work on our website.
Tracking iPhone App Image

Tracking iPhone App

When you track your time you probably want to have an easy access to all your current stats. Our custom tracking app will allow us to see them on just one swipe with option to setting the goals.

See more examples of our work on our website.

Mobile video experience Image

Mobile video experience

Check out another small preview of the latest mobile app we are designing and developing at @PLATFORM. The most important content in each user's profile are unique videos. We wanted to free up the users to embrace multi-tasking, especially when consuming video. At the same time, the goal is to highlight the video content and create continuous video experience.

As we already mentioned, we can't speak in detail about this

extremely interesting project yet, however you can have a look at another set of screens (slightly altered here). Tomorrow, we will post miro-interactions and transitions for the attached screens.
Increase of Conversion Rate by 40+ percent Image

Increase of Conversion Rate by 40+ percent

For our great client FULL Creative from Portland we have redesigned their product website AnswerForce.com.

The design team applied many conversion rate optimised techniquest, UX principles and great lookin UI. The development team has created slick animations and fast web experience. Combination of these elements has led to 40-50 % increase of capturing leads which for big company could mean sales increase in hundreds

of thousands of dollars.
Smart-home app Image

Smart-home app

The smart home age is here and we are working on the UI to connect the living space with you. Smartphones and tablets have become the key connectors that allow people to observe and control their home’s happenings from anywhere. On the other hand, a voice UI presents a navigation structure that is natural, intuitive and easily accessible. Voice UI in the home will unlock a new level of simplicity and that’s the goal of our

exploration.

p.s. Original artwork on the cover is made by my favorite artist Neo Rauch

Cinimi - IMDB-like movie database online for Indian market Image

Cinimi - IMDB-like movie database online for Indian market

A preview of an interesting web project that could be called "IMDB for Bollywood Films". Since it is a redesign of an existing website, our primary task was to design UX and UI enhancements that will allow visitors to quickly and easily find the necessary information about a specific movie.

Animated logos Image

Animated logos

Typically, animated logos have been used mainly in videos, but most recently, our designers at www.plat4m.com are trying to integrate these subtly animations into visual identities. It’s being used highly effectively on web and mobile projects.

Animated logos have the power to draw your attention to the brand and rendering it highly memorable. They can be used for

intro animation, hover effects, loadings and much more. Also, they can possibly explain a lot without using a word.

In this case, we were trying to enhance the product’s key values (in-app tools, embedding, integration, connecting, … ) 

Opening screen for Banking App (concept) Image

Opening screen for Banking App (concept)

We have been playing with opening animation for upcoming banking app. Some people are asking us why we spend so much time with unnecessary animations.

Of course, animation should be functional above everything else but as human beings we’re not only rational, we’re emotional. People want to believe they make decisions rationally, logically - but in reality, they make them emotionally first. Then they defend those

decisions with logic.
BigScoots - Responsive website for Hosting provider Image

BigScoots - Responsive website for Hosting provider

Responsive design is increasingly more important as increased number of users look for information and even do business on their cell phones. Here, we have an example of optimizing our responsive designs for BigScoots - hosting provider. 

Streetography - UX solution for signup Image

Streetography - UX solution for signup

An input field for a password frequently results in frustrated users or even lost business. A long-standing design standard is in displaying a “secure response” in the form of a * character when you are entering your password.

When we were designing the login screen of a mobile app Streetography, we wanted to display the user's password as readable text by default. Of course, the “hide action” is present so it's easy to

use it in situations where you might need it.

So why did we decide to break the norm? Because facts are on our side!

- An average person logs in at least 15 times a day 
- 86% of companies in the United States use password authentication for their services 
- 89% of adults have more than 10 online passwords 
- Around 82% of people have forgotten their passwords 
- Password recovery is the number one request to Intranet help desks 
- One more funny fact: Password “123456789” is used by 446,162 accounts and “123456” by nearly 2,000,000 accounts

“Masking passwords doesn't even increase security, but it does cost you business due to login failures.” ...and it's worse on mobile.

- Nielsen Norman Group

Reviews

Sort by

Wed Redesign for Insurance Company

"PLATFORM... understands the digital realm."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. - Dec. 2019
Project summary: 

To stay up to date in the digital marketplace, PLATFORM worked to revamp an insurance company's website. Keeping different demographics in mind, the team focused on usability, site speed, and lead generation. 

The Reviewer
 
501-1,000 Employees
 
Bratislava, Slovakia
Lukas Saghy
Online Insurance Specialist, Union
 
Verified
The Review
Feedback summary: 

PLATFORM provided excellent service and high-quality outputs. They spearheaded an effective discovery phase that allowed them to understand the requirements well. They showcased an excellent workflow, and their work allowed the client to focus on other core processes. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Union is one of the most innovative and complex insurance company in Slovak republic with more than 600 employees. We offer travel insurance, vehicle insurance, health insurance, life insurance and property insurance for people and companies.

We also created Onlia - the first pure digital insurance in Slovak republic. I am Product owner of team responsible for our portfolio of websites, e-commerce platform and mobile applications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PLATFORM?

The current website of Union was created in 2013. As the company is growing and digital market is changing, we need to improve our digital presence so that our customers and partners can use our digital solutions more easily.

Our challenge is that the website is for many different type of users (students, families, employees, employers, doctors, accountants, media etc.) and covers lot of commercial products and also public health insurance regulated by the government.

 Lot of users are lost on the website without finding information and contact us with phone or e-mail which is too expensive, or buy an insurance from an agent, which has a commission for it.

What were your goals for this project?

We want to increase lead generation, number of online insurance policies, speed of the website and ranking and also improve responsibility of the website.

SOLUTION

How did you select this vendor?

1. Selecting the list of companies we recommend or our shareholders work with (up to 10 companies from Europe market) 2. Deciding factors was mainly references (redesign for digital leading bank in Slovakia), speed of creating and approach to the project.

Describe the project in detail.

We had a few business discussions and than we decided to do 4 discovery phase each for the most important product segment. Each product segment has quite different users and needs.

That why we believe that this is the best way how to start. I was a product owner who created connection with stakeholders and kept feedback consistency so that the final output has a great quality.

Platform creates the new design and also helps with strategy how to sale our products to customers.

What was the team composition?

6-8 professionals from Platform based on the phase of the project. Project managers, lead designer, UX/UI designer, designers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Workflow was very effective. Our expectation was morning calls everyday, lot of meetings or cooperation in one office most of the time.

The reality was much better. The way how Platform works allows us to work on other projects without stoping them or slowing down.

They have arguments to their outputs and they do not change them just because the client asks for this if it is not correct for the business or/and users.

5.0
Overall Score Dedicated and efficient team from PLATFORM created a complex website that likes everyone who saw it and understanda the digital realm.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Great to have high quality outputs always on time except when the client extend the iteration phase.
  • 4.5 Cost
    Value / within estimates
    Quite high rate in our country, but everything is overseen by a lead designer, who is an expert in his field.
  • 5.0 Quality
    Service & deliverables
    Excellent service. Everyday updates and tasks overview. Simple and functional design.
  • 5.0 NPS
    Willing to refer

Design for Mobile Payment App

"They actively engage with us, which differentiates us from other companies." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2019 - Ongoing
Project summary: 

After developing a demo for prospective client meetings, PLATFORM is now developing mobile payment applications for Android and iOS. They’ve also provided branding and logo design services.

The Reviewer
 
2-10 Employees
 
Doha, Qatar
Mohammed Aldelaimi
Co-Founder, SkipCash
 
Verified
The Review
Feedback summary: 

Internal stakeholders are pleased with aesthetics of the app interface and test user feedback. Beyond technical deliveries, PLATFORM has provided business development support tailored for their start-up stage client. Communicating frequently, they’ve become a trusted ongoing partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and managing director of SkipCash, a mobile payment app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

Our main challenge was to motivate the industry around mobile payments and teach them how our product will help them solve their daily inconveniences in purchases and shopping.

SOLUTION

What was the scope of their involvement?

Initially, we had a two-day workshop and discussed several ways to implement the mobile payment itself, and we decided on iOS and Android applications. They also helped us understand our business model as a startup, as well as the proper flow of the payment process and interface.

The next challenge was building a clickable demo, which we then presented to the merchant and the local banks around us to help them understand what our app was going to do. Based on the market value we demonstrated, 14 merchants signed a letter of interest with us. We had discussions with seven banks, and four of them were interested in continuing the discussion with us to do a partnership agreement module. We’re now implementing the actual development of the application.

PLATFORM also helped us with the identity and branding of our startups. They’ve done a huge amount of work for us, providing us with several options to choose from. We chose one of their designs for our logo and branding. We also asked them to do the landing page, and they showed a lot of talent there. We’re now looking to do the final design of the wireframes of the actual apps.

What is the team composition?

There are seven people. There’s one QA person, one project manager, and five developers distributed in different areas like database, coding, and FinTech development.

How did you come to work with PLATFORM?

They worked with us to make sure we understood the nature of our business before we engaged with them. They sent us their proposal and discussed the different topics we’re trying to achieve. They also shared their portfolio. They did all of this without any prior engagement or commitment.

How much have you invested with them?

We’ve spent over $500,000 so far.

What is the status of this engagement?

We started working together in February 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We keep engaging PLATFORM because of the quality they deliver. They designed the interface very well, and the colors and flow are good. We like the look and feel of our branding as well.

The outcome of the apps has been great as well. We let the merchants and consumers give feedback, and all we get are positive comments.

How did PLATFORM perform from a project management standpoint?

Communication is smooth. We have bi-weekly progress meetings with the developers to engage our team in technical discussions and learn more about the development of the front- and backend. We use Basecamp for sharing daily updates.

What did you find most impressive about them?

They actively engage with us, which differentiates us from other companies. We feel like partners now.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met all the deadlines.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We would recommend them to friends and colleagues that would like to offer a business around mobile apps.

Full Web Presence Dev for Real Estate Construction Firm

“Their design is clean, easy to navigate, and very distinguishable.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2019 - Ongoing
Project summary: 

PLATFORM is working on two development projects for a housing developer as they move into new markets. They completely overhauled the existing web presence to include richer design and mobile responsiveness.

The Reviewer
 
51-200 Employees
 
Slovakia
Michal Hajek
Head of Marketing, CORWIN
 
Verified
The Review
Feedback summary: 

Feedback for both projects is positive, and the quality and volume of leads is rising. PLATFORM is well-organized and detail-oriented. They coordinated with other vendors to ensure group cohesion and continuity. The identity they created sets the brand apart from the rest of the industry.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a large developer in Slovakia. I'm head of marketing, in charge of all our marketing and PR initiatives.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

We are currently in an expansion mode, and we needed help to develop our online process in Slovakia, Slovenia, and two other markets. Our previous website was much too simple, with no mobile responsiveness and weak leads. We needed to relaunch, and we turned to PLATFORM for help.

SOLUTION

What was the scope of their involvement?

We hired them for two concurrent projects. One was a website to promote our latest developments in the housing market, and the other was our corporate website. As we move into new markets, we needed a high-class corporate website to demonstrate our strengths. They provided everything we need for these new websites, from design to development.

The first website is already live but is entering a campaign phase. They're building new landing pages and preparing subpages for videos. The second site is still in development and has yet to launch.

What is the team composition?

We are in close contact with our key account manager, and we speak with their CEO every two months or so. At the beginning, we were also communicated with their development team to ensure precise data tracking through our CRM and other search party services that support automation.

How did you come to work with PLATFORM?

I met their CEO by chance while visiting another agency. I knew they had a design and web development team, but I wasn't aware of their size and their capabilities. They were a good firm, and they were working on a new website and customer portal for one of the best banks in Slovakia.

When we made enhancement our number one priority, we started a tender process. Their references were fantastic, though their prices were the highest among the vendors we considered. The level of their presentation and explanations were so much richer than any other company. Based on the scope and detail of their services, we gave them the green light for both projects.

How much have you invested with them?

As of now, we've spent close to €100,000 (approximately $110,000 USD), and we estimate that work in the next three to six months will cost between €50,000-€60,000 (approximately $55,000-$66,000 USD).

What is the status of this engagement?

We started working together in March 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All the feedback for the projected website is positive. PLATFORM gave the first project a new identity, and the relaunch was very successful. They recommended an excellent marketing agency, and the quality and volume of leads increased considerably. They make sure that our campaigns work, and all their suggestions are good.

How did PLATFORM perform from a project management standpoint?

Our main point of contact is very organized and pays strong attention to detail. We had multi-party meetings with all our vendors to streamline the data and connectivity to all our systems. We use Basecamp to manage the project, and most of our meetings are via the information exchange in Basecamp or by phone. Early on, we had intensive meetings every two weeks, but that is less necessary now that we're all on the same page.

What did you find most impressive about them?

Their work stands out from anything else we've seen before. We keep a close eye on all our competition, and PLATFORM's work for our corporate identity sets us apart from the rest of the market. Their design is clean, easy to navigate, and very distinguishable.

Are there any areas they could improve?

They don't always give us accurate budget assessments, and their level of flexibility could improve. Even simple changes can drive up the budget, and we hope they reserve more room for adjustments in the future.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design for Sports Investment App

"PLATFORM offered a highly professional, prompt, and patient team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. - Feb. 2019
Project summary: 

PLATFORM designed the UI/UX for a sports investment mobile application. Using a mood board and discovery documentation, they created wireframes and user flows for an eventual MVP. 

The Reviewer
 
1-10 Employees
 
Washington DC Metro Area
CEO, Sports Investment App
 
Verified
The Review
Feedback summary: 

The clean, modern design arrived on time and met praise from internal and external stakeholders. Timely delivery, technical expertise, and professionalism are hallmarks of PLATFORM’s work. The team kept in constant contact, remained flexible to schedule changes, and managed a smooth workflow.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a sports investment platform. We’re looking to create a stock market for sports teams.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

We engaged PLATFORM to design the UX of our mobile application’s MVP. 

SOLUTION

What was the scope of their involvement?

We gave PLATFORM the autonomy to design the UI/UX, wireframes and user flows with minimal input. I provided them a mood board based on apps, platforms, and aesthetics that I wanted the app to reflect. The app needed a clean, low-information design with bright colors to display football products. PLATFORM first had me fill out documents that helped them understand my business and project more thoroughly. We frequently communicated until we ended up with a prototype that closely matched my vision.

What is the team composition?

I met the CEO a few times, but over time I collaborated mainly with the primary designer, the COO, and a few other design people. There was also a larger team behind the scenes.

How did you come to work with PLATFORM?

My tech advisor researched multiple vendors and came up with a short list of 5–6 firms that I then interviewed. I considered each firm based on their experience, reputation, and portfolio. We wanted a design partner with in-depth knowledge and a similar aesthetic sense to our envisioned platform. PLATFORM’s past work matched the minimalist aesthetic we were looking for, and our initial conversation assured me that they could execute the project.

What is the status of this engagement?

We worked together from January–February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The prototype is finished, but the app is still under development. PLATFORM’s UX designs helped inspire a beta March Madness product that we’ve recently launched. We plan to use the prototype app to attract vendors in our next seed round and to serve as a blueprint for our future engineering and development team.

How did PLATFORM perform from a project management standpoint?

Reliable and timely, the team met all deadlines. Any delays came from my side. At one point, they recognized congestion in our information flow; as a result, they let me take a week to review the most recent updates and come back with a clear action plan. I appreciated their flexibility in accommodating my schedule. 

We received daily updates in Basecamp and could easily schedule video calls in Zoom and Google Hangouts. They were able to communicate fluently and frequently from start to finish.

What did you find most impressive about them?

PLATFORM offered a highly professional, prompt, and patient team. Honest and creative from start to finish, they translated my vision of the product using spreadsheets and descriptions into a full prototype.

Are there any areas they could improve?

No, I had an outstanding experience working with their team. Any complaints I have are minor preferences.

Any advice for potential customers?

If you have a strict vision of your project and highly specific wireframes, consider another designer that will take your orders without question. PLATFORM excels at relying on their technical expertise and experience to advise you on the best ways to bring success to your project.

5.0
Overall Score PLATFORM’s team of professionals delivered outstanding work. I’d recommend them to anyone.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX and Web Design for Sports Sponsorship Platform

"They have a professional approach and pay attention to detail."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2018 - Ongoing
Project summary: 

PLATFORM is creating UI/UX designs that display complex data on a digital platform. They make iterative changes based on stakeholder feedback. The project’s first phase is nearly complete.

The Reviewer
 
1-10 Employees
 
Slovakia
Rudolf Halas
CTO, Sponsor.Online
 
Verified
The Review
Feedback summary: 

The designs have received positive feedback from prospective partners. PLATFORM refines those designs via daily updates and frequent communication via multiple tools. They understand the project’s complexity and how it relates to the business model.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Sponsor.Online, an exclusive platform that connects teams and brands across the world. Currently, we’re focused primarily on football and are trying to orchestrate sponsorship opportunities for the teams.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

We wanted to have a unique UI design that our customers would like and be able to use smoothly.

SOLUTION

What was the scope of their involvement?

PLATFORM created designs for data we needed to display on our platform. The biggest challenge was to make the data easy to comprehend. The team made changes based on our feedback and then recommended another agency to implement the designs on the webpage. Currently, we’re finishing the project’s initial phase.

What is the team composition?

I interact with the project manager, who has a team of three designers. I also spoke with the general manager when we were going over user flows and UX design.

How did you come to work with PLATFORM?

I personally knew about the company prior to this project and our higher management also recommended them. We then talked to PLATFORM and immediately knew they were the right for us.

How much have you invested with them?

We’ve spent between 50,000–60,000 EU ($58,362–$70,034 USD).

What is the status of this engagement?

We started working together in May 2018 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our team is showing the design at numerous client meetings and has gotten very positive feedback.

How did PLATFORM perform from a project management standpoint?

PLATFORM has updated us daily with a new design and then implemented our feedback. The team links to the InVision screens in Basecamp, which makes everything easy to track. We’ve had great communication via frequent phone calls.

What did you find most impressive about them?

They have a professional approach and pay attention to detail. PLATFORM does a good job explaining the complexities behind screens and then implementing those visually.

Are there any areas they could improve?

No. I enjoy working with PLATFORM because they take time to understand our business and translate our ideas into designs. We plan to work with them during the next phases.

Do you have any advice for potential customers?

It helps to integrate PLATFORM early in the design phase—creating wireframes and going over initial mockups. Also, hold in-person/video-call feedback meetings to quickly iterate over the possibilities and utilise the full potential of the partnership.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We don’t have issues with the price.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev for Recruitment Platform

"PLATFORM has experience with HR apps and they know what companies and candidates need."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2017 - Ongoing
Project summary: 

PLATFORM is working on a web application and accompanying iOS mobile app, with a B2B and B2C version. They've developed the design, frontend, and backend, ensuring the different versions synchronize well.

The Reviewer
 
11-50 Employees
 
Slovakia
Marek Hradilek
Partner, Amrop
 
Verified
The Review
Feedback summary: 

Their development work is high quality, with the product already successfully live. The team has excellent experience in the industry which they bring to the project, while always meeting deadlines and performing at a high level.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a partner in a global executive search company. Together with my partners, I’ve established a new startup for digitalizing CVs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

We needed someone to make business designs, and were looking for strength in backend and frontend IT development. We had the idea, we knew the business, and we knew the potential revenue streams, but we needed the development assistance.

SOLUTION

What was the scope of their involvement?

They developed a web application, including its backend. They worked on the frontend and all the designs. We have two applications: a B2C one and a B2B one. We needed them to do designs for both, and to synchronize them on the backend. They did it all, going from design, to development, and back to design.

For now, we’re budget-limited, so we needed to develop firstly for iOS, even though they could’ve built an Android version as well. We needed to see how the app worked first. They also made a landing page and synchronized it with the application.

What is the team composition?

Lukas (CEO, PLATFORM) has been helping with the project and we also have a project manager leading the project. There are some design architects and two backend developers. There are roughly six people on their side.

How did you come to work with PLATFORM?

We heard of them from magazines and other media, and were following them on social media. When I started looking for a strong design company, I reached out to them. After I spoke to Lukas, I found he had experience within the HR tech, so we started to collaborate.

What is the status of this engagement?

We started working with them in September 2017, and the project is ongoing. They’re helping us with updates and new releases, and with social media marketing. We’re not done with them yet—we could have ended the collaboration, but we don’t want to.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product is currently live, but there are some budget limitations on our side. Our aim is to educate people and push them to adopt the process. We’re not selling a product that’s already been on the market, which people know how to react to; we need to educate them in this regard, and we know that we can’t do it with the 40+ demographic; we need to focus on Gen Z and Y.

Within 4–5 months, we will try to build a B2B application, which will synchronize with the B2C one. After that, we can talk about revenue. The companies will force the candidates into this model.

If I had to start the project again from scratch, I would make the same choice and ask PLATFORM to build it.

How did PLATFORM perform from a project management standpoint?

They met deadlines perfectly and they communicated with us on a top level. Anytime we needed to update something or get information, they provided us with that information. We use Basecamp as a project tool.

What did you find most impressive about them?

I don’t know of anyone from a design and IT company who has experience with modern HR. Many people say that they have experience because they’ve been a part of the recruitment process, but it's not the same. PLATFORM has experience with HR apps and they know what companies and candidates need.

Are there any areas they could improve?

They could bring more people onto the team; they’re really busy.

Do you have any advice for future clients of theirs?

It depends on the project being done. They have tons of experience with different segments and companies, but nothing specific comes to mind.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely refer them.

Mobile App Design for Mapping Company

"They enjoy working closely with the customer, and they like to maintain good, ongoing relationships." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Ongoing
Project summary: 

PLATFORM took over mobile app design from an in-house team. They upgraded partly-finished screens, developed style guidelines, and now provide design consulting and review of internally produced work.

The Reviewer
 
1-10 Employees
 
Beijing, China
VP, Interactive Map Startup
 
Verified
The Review
Feedback summary: 

Though user reviews have not yet been processed, PLATFORM will be tasked with making any future improvements. Their focus on communicating design principles and building a two-way relationship is laudable. They flexibly maneuvered changing requirements and were eager to expand industry knowledge.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Product Design for an interactive map startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

We launched an application for 3D city modelling—based on which were developing a social network application—and we tasked our in-house designers to work on it. Unfortunately, they lacked some systematic thinking, so we decided to outsource the work to a design studio.

SOLUTION

What was the scope of their involvement?

We demonstrated our fundamental feature requests to their team, and then they drew a clear, integrated picture of what the application should be. Since we had previously designed screens, PLATFORM focused on polishing our designs. They provided us with full-fledged style guidelines and example screens, and they followed atomic design principles, which produced good examples. In terms of deliverables, they provided three example screens during the discovery period, thirteen screens during the third phase, and other design work including icons and source files.

They also helped educate our junior in-house designers to follow their style guidelines, making sure they’re qualified to wrap up the work. Going forward, PLATFORM is going to do a final round of reviews on the work our designers do.

What is the team composition?

I’ve connected with quite a few of their designers, including their director, an icon designer, UI designers, a map designer, and a motion designer. We also worked with a project manager, a deputy project manager, their CEO, and their COO. In total, around 8 people were involved, though not all on a full-time basis.

How did you come to work with PLATFORM?

We searched our app’s keywords on the best-known platforms for designers, like Behance and Dribble. We connected with two or three studios and individual designers, and went to their headquarters, to meet them face-to-face.

We researched the providers’ rankings on Dribbble and Behance, and our boss decided to give PLATFORM a short test during the discovery phase. They did a good job during their two-week discovery work, demonstrating a great information flow and three proof-of-concepts. We were all satisfied, so we upgraded their contract.

How much have you invested with them?

We’ve spent $67,775 so far.

What is the status of this engagement?

We’ve been working together since January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t launched the project yet, but after we’ve had a first round of user reviews, we plan to go back to PLATFORM with the feedback.

How did PLATFORM perform from a project management standpoint?

We use email and Basecamp to record all our communications, and we’ve also had a few video-calls on Skype. We have a tool to track our work hours and we share common documents through Google Drive, which demonstrates our tasks and requests and marks them as complete and incomplete. The source files were delivered through email. We’ve also visited their team in Bratislava twice so far, and they sent their designers to our location for two weeks.

We’re a domestic Asian company, and the biggest obstacle for us was to communicate with PLATFORM in English. I’m almost the only one able to speak fluent English, so the communication didn’t go as smoothly as we’d expected. This was mainly our problem, thought, not theirs; all of them speak great English. We changed our scope from time to time, but they accepted our requests and understood our basic requirements quickly. Any delays came from our side.

What did you find most impressive about them?

They stand out from many European and North American design studios in terms of their credibility and predilection to follow the rules strictly, but without any tradeoffs. Customers in our market aren’t usually satisfied if rules are kept so rigidly, but PLATFORM is exceptional. Another thing that makes PLATFORM stand out is that they always do things systematically, and always try to follow design principles. They set a good example for our in-house designers.

A Warsaw team we considered engaging did a great job, but they treated the customer as just another project, and their salespeople only talked to us for 30 minutes, even though we’d flown 20 hours to meet them. PLATFORM both demonstrated their hospitality and worked closely with us. They helped us with our in-house designers, and they addressed any issues we had, even with how to use our tools, which had nothing to do with the project itself. They enjoy working closely with the customer, and they like to maintain good, ongoing relationships.

Are there any areas they could improve?

Although I’ve only given them positive feedback, I’ve done it objectively. Of course, there’ve been some conflicts and discussions in-between, but that’s a normal part of the business. I didn’t know PLATFORM before the project, but, after a half-year collaboration, I’m more than satisfied with their progress and work style.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding and UI/UX for Interactive Learning Application

"It was clear that PLATFORM put a lot of effort, care, and thought into the design."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - June 2018
Project summary: 

PLATFORM performed a UX audit on a video calling platform, then optimized user flows. Later, the team helped with designing a new website, mobile app, icons, and illustrations. 

The Reviewer
 
11-50 Employees
 
Miami, Florida
Founder, Caribu
 
Verified
The Review
Feedback summary: 

Although the platform matured, the strategy and vision created by PLATFORM remained its foundation. The team's enthusiasm for and dedication to the project was obvious. They set up an efficient workflow, turned tasks around within the day, and always delivered exceptional work. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Caribu is an interactive video calling platform that allows parents and extended family to read and draw with their kids from anywhere in the world. I am the founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

I reached out to them because of their experience with children’s applications. They had worked with a large toy company we partnered with, which was helpful. Since we were rebuilding and modernizing our platform, we needed someone with this specific experience.

SOLUTION

What was the scope of their involvement?

A few months ago, PLATFORM performed a UX audit and reviewed and optimized our user flows. We worked with them for a little over a month.

After we closed our funding round, we started developing our new platform. PLATFORM took care of the branding, the website mockups, and the complete redesign of our mobile applications, as well as registrations, user flows, and UIs.

Our company name is Caribu, but our logo was a balloon. We worked with PLATFORM to figure out whether we could fit a reindeer into the branding. They did a fantastic job of creating the new app icon, the characters throughout the app, and the illustrations that accompanied the profiles.

What is the team composition?

I was in touch with different people from their team, including an illustrator and an animator. Their COO, who had a team management role, was my main point of contact. He provided day-to-day updates and deliverables.

How did you come to work with PLATFORM?

I found them on Clutch. They were interested in the project and thought it would be fun. Many of them have children and enjoy this type of design. That’s one of the best attitudes. If someone thinks a project will be fun, they will be careful and do their best. That definitely showed in their responsiveness and work quality. They went above and beyond what we initially discussed to come up with ideas we could try. PLATFORM was very professional, but they also enjoyed the project.

How much have you invested with them?

The cost of their work was $45,000. That includes the November work, which was around $5,000. They were less affordable for small companies, but I didn’t feel like I overpaid for their quality, responsiveness, and team.

What is the status of this engagement?

We started working with PLATFORM at the end of March 2018, and finished three months later. They performed the original UX audit in November or December 2017. We started development one month ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve changed almost nothing from their original designs. The product will always evolve. However, after showing the design to people and sending it out for reviews, its direction and strategy have largely remained the same. It was clear that PLATFORM put a lot of effort, care, and thought into the design.

How did PLATFORM perform from a project management standpoint?

We had updates through Basecamp, either daily or every couple of days depending on the size of their work. Some tasks were more complicated than others, but their turnaround was quick. We worked through InDesign, and they let me know whenever they had an update. They tagged me so I could comment on the work. The turnaround on the edits was around one day, and they had a very quick feedback loop.

What did you find most impressive about them?

They normally scoped out the entire breadth of requirements, creating a comprehensive scope of work that included every single item featured in the initial estimate. They were great at meeting our needs within our budget, and open about the things that they could do and the things that we probably didn’t need. There were multiple sizes and other elements for the tablet design. Based on our budget, we narrowed those down to things we specifically needed. It was a good process.

5.0
Overall Score I'm hoping to make PLATFORM our go-to design agency.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The timeline was three months, and it was done perfectly.
  • 4.0 Cost
    Value / within estimates
    I'd give them a 5 for value, and a 4 for cost.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev & UI/UX for Pet Healthcare Startup

“PLATFORM creates unique designs and formulates useful approaches toward attaining our goals.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2017 - Ongoing
Project summary: 

Based on a defined business plan and nascent vision, the PLATFORM team designed and is currently developing a smartphone app. The program gives consumers access to a pet healthcare services marketplace.

The Reviewer
 
11-50 Employees
 
Dallas, Texas
Mike Ortega
Founder, Petzey
 
Verified
The Review
Feedback summary: 

PLATFORM initially impressed with an RFP response that laid out a sophisticated app creation process. The assigned team earned nothing but positive feedback by focusing on details, proactively solving problems, and dedicating themselves to fully understanding the app from a user perspective.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Petzey, an early–stage startup firm. We’re developing a mobile app that functions as a marketplace for the pet healthcare services industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

Our team lacked the necessary technical resources for app development and mobile platforms. We needed a developer who could design and build a mobile app and provide us with market-relevant user insight.

SOLUTION

What was the scope of their involvement?

Our project began with an initial scoping phase, which PLATFORM calls the "Discovery Period". This process helped us dive deeply into the structure and design. Their guidance supplemented our internal levels of expertise. The team walked us through the whole planning process. We didn’t have to provide them with wireframes initially.  Rather, our teams collaborated on mockups and other design elements following the Discovery period.

We outlined our business plan and target user demographics. They took the time to thoroughly understand our vision for the UX/UI.  Together, we formulated the ideal methodology for the design and development stages. The team is currently executing these requirements across operating systems and hardware platforms.

Beyond simply building the app, PLATFORM provides critical insights and feedback throughout the process. At numerous times when we expressed potential concerns, they reassured us that they’d resolve any potential problems in the app. They’ve consistently strived to solve user-defined issues pertinent to the app’s development.

What is the team composition?

Six resources from PLATFORM are assigned to our project. We regularly interface with the senior leadership team, designers, and developers.

How did you come to work with PLATFORM?

Several months of marketplace research led us to identify four potential firms. Three of them were recommendations from our contacts. We sent out an RFP to each team we spoke with. PLATFORM was miles ahead of the other vendors’ proposals. They gave us an overview of their past work and client base.  A detailed spreadsheet outlined their design approach, including each feature and functionality they planned to include.

How much have you invested with them?

The total project will cost an estimated $500,000–$1 million.

What is the status of this engagement?

Our partnership began in October 2017 and is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

PLATFORM takes an active role in considering every facet of the UX. They consider the app from the user perspective to fully grasp the app’s purpose and functionality. They aren’t afraid to provide critical feedback and present strategic thinking throughout the engagement. Rather than pandering to us by agreeing with everything we say, they confidently assert their acumen and expertise to facilitate a successful app build and delivery.

How did PLATFORM perform from a project management standpoint?

Their detailed, informative response to our RFP differentiated them from the competition. It made us feel confident they could execute our requirements and deliver a great final product. From the start, we had total transparency on how they would manage the process. Especially appreciated was how deeply they drilled down in the introductory discovery phase to fully conceptualize our ideal mobile app.

What did you find most impressive about them?

PLATFORM intuitively guides us through the scope of our project. Their consultation helps us better understand the rationale for the design and UX.  After we gave them a list of four ways this venture could fail, they deftly noted and circumnavigated our major concerns. Each problem was ultimately solved within the app. PLATFORM creates unique designs and formulates useful approaches toward attaining our goals.

Are there any areas they could improve?

As a business and marketing professional, I’m always encouraging PLATFORM to work faster. While they inform us about updates and set expectations well, I always want to see faster results.

5.0
Overall Score I couldn’t be happier with PLATFORM.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Their work is absolutely top notch.
  • 5.0 NPS
    Willing to refer

Website Redesign & Optimization for Large Bank

"The team gave useful and clear explanations and skillfully produced exceptional deliverables."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2016 - July 2017
Project summary: 

PLATFORM implemented and improved the design and functionality for over 250 web pages. The mobile responsive platform features buttons, videos, image modules, animation, search functions, and content for SEO.

The Reviewer
 
1,001-5,000 Employees
 
Bratislava, Slovakia
Lukas Porhajas
Brand Manager, Tatra Bank
 
Verified
The Review
Feedback summary: 

PLATFORM was dedicated, organized, and efficient. An exceptional project manager maximized the team’s development, graphic design, and copywriting skills. The site’s thoughtfully designed layout is easy to navigate. It showcases products and services in a relevant, engaging, and appealing manner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the brand manager for Tatra Bank, the third biggest bank in Slovakia. I’m responsible for all the distribution channels which include internet banking and our website and mobile app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

Our website is our most important channel to communicate with our customers. We needed a vendor to completely redesign our platform and our retail segment’s internet banking function. Our main goal is to sell more products online in the coming years. We hoped to generate new leads by improving web content for SEO purposes and making our site mobile responsive.

SOLUTION

What was the scope of their involvement?

PLATFORM formulated the entire UI/UX design proposals for our website and internet banking functionality. They served as our consultant and advised us on the best way to execute this project. Our strategy focused on enhancing the customer journey throughout our online platforms, especially on our bank’s website. An additional vendor was involved with developing the site’s desktop and mobile versions. The design and implementation stages involved over 250 pages and subpages across the site. Specifically, the team built the entire home, landing, and marketing campaign pages.

Notable elements include layouts, buttons, modules for images, animation, text blocks, and search functions. Incorporating photos, videos, and graphics featuring modern people and technology aimed to cultivate a feeling of connectivity and personalization for our customers. Our platform’s facelift involved spacing out content, featuring the color white, and including pro-sell elements like a clear call-to-action button. At the end of the project, they wrote a detailed design manual that describes how all the features interact.

What is the team composition?

I was in contact with 4-5 resources, mainly the project manager Andrej (CTO, PLATFORM). He’s one of the best managers I’ve ever collaborated with. These staff members were supported by a huge additional team that includes developers, graphic designers, and copywriters.

How did you come to work with PLATFORM?

My company had worked with them prior to my position here. Based on that experience, we engaged with them for this new project.

How much have you invested with them?

We’ve spent $100,000 on their services.

What is the status of this engagement?

We worked together from March 2016 until July 2017. We worked on our CMS internally until we were ready to launch the website in February. PLATFORM provided excellent support and consultation during the pilot testing stage. We’re focused on integrating their recommendations. The final version of our platform should go live in April.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

PLATFORM successfully fulfilled our requirements. We were absolutely satisfied with the results. I’ve received strongly positive feedback about their work. The new site highlights our bank’s human element. It’s intricately structured and provides useful information about our company, products, and service offerings. Our customers and team are really happy with the new platform. That response was a major reason we decided to continue working with them.

How did PLATFORM perform from a project management standpoint?

Everything was managed using Basecamp and the InVision app. They took notes during every meeting we held. The team’s time management was 100% perfect all the time. They did a superb job of complying with the schedule. Even if we had difficult questions or requested design or presentation modifications, they were worked fast and promptly delivered.

What did you find most impressive about them?

They’re highly professional and up-to-date with current trends. They were always fully cooperative and compliant. The team is highly skilled at giving clear explaining and producing exceptional deliverables. Their time management was perfect. Everything we agreed upon was delivered.

Are there any areas they could improve?

I don’t have anything negative to say about them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer