UX and UI Design Agency

We are designers and developers obsessed with helping businesses succeed. In other words, we engage your visitors and convert them into your long-term customers.

Meet one of the best UX&UI teams on Dribbble (www.dribbble.com/plat4m).

Read latest blog articles from our experts at www.plat4m.com/blog:

  • 10 UX And Visual Design Trends For 2017
  • Developing An App Is Expensive: How To Cut The Unnecessary Costs?
  • 6 Characteristics Of Headlines With High Conversion Rates
  • Consistent Design Is The Key To Making Your Customers Comfortable
 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2007
Show all +
San Francisco, CA
headquarters
  • 535 Mission street
    San Francisco, CA 94105
    United States
other locations
  • Bajkalská 7/A
    Bratislava 831 04
    Slovakia
  • United States

Portfolio

Key clients: 

Spotify, Gartner, Royal Caribbean Cruises, Avon, HP, Travitor, BMW, Henkel and 100+ startups such as Referral Exchange, Answerforce and Burner Fitness. 

Products Page

Page promoting all products in special package. Every package will have unique photography to demonstrate what's the package about. 

See more examples of our work on our website.

PLQ Web App

Web application that helps you find a local hospitality host for bespoke travel and lifestyle experience. We have been working on UX flows, User interface Design, Content Strategy, Interaction Design and Front-End Development.

See more examples of our work on our website.

Running App

We have created a concept of a running app. Numbers are essential parts of "summary" apps, they are easy to read, but not boring.

See more examples of our work on our website.

Sign-up

Sign-up page does not have to be boring. This is a sign-up page we have created for one of our clients.

See more examples of our work on our website.

Redesign of Landing page

We have redesigned the Landing page of a telecomunications company. We have optimized it for conversions, used faces of real people in testimonials and gave it a fresh, modern and clean look.

See more examples of our work on our website.

Black and White Landing page

This is a landing page for one of our client. They wanted to make it in black in white theme.

See more examples of our work on our website.

Invoice website

While working on redesigning our client's website, our task was also to prepare an Invoice designs that would be sent to their customer's email.

See more examples of our work on our website.

Hotel App

We have designed an app for hotels. It's easy to use.

See more examples of our work on our website.

Events App

We have designed many social networking or dating apps. We have designed this Events App for San Francisco-based startup where we tried to simplify the UI as much as possible. We have been using the principle of common regions a lot in this concept. Elements are perceived as part of a group if they are located within the same closed region. 

See more examples of our work on our website.

Alliance Website

We have been working on redesign of an alliance website that is helping Slovak companies go global.

See more examples of our work on our website.

Real-estate Landing Page

Our redesign of a landing page for our client, who deals with Real Estate. We have addes some faces which will drag the attention of visitor and also optimized the website for conversion rate.

See more examples of our work on our website.

Events iOS App

We have been working on iOS, which informs its users about events around them. The information contains some unique data.

See more examples of our work on our website.

Nili iOS App

We have designed a Nili iOS App which reminds users what is going on in the city they live. It is easy to use and it is a great tool for people that want to go out in the evening and have no idea what's going on.

See more examples of our work on our website.

Healthy Food Mobile App

We have been designing and developing a Healthy Food Mobile App. While designing we have use the psychology of color and you can literaly taste the fruits just from the preview.

See more examples of our work on our website.

Elev.io Landing page

Our redesign of Ele.io Landing page. We have redesign this website and optimized it for conversion rate.

See more examples of our work on our website.

Zoo App

Zoo app allows you to quickly learn about each of the exhibits, take a photo with an exhibit placeholder or quickly scan a code of the next one. In addition, you can always explore more by diving in and spending countless hours learning. It should be an app with an educational approach to give every visitor a chance to learn more about certain animals.

See more examples of our work on our website.

Tracking iPhone App

When you track your time you probably want to have an easy access to all your current stats. Our custom tracking app will allow us to see them on just one swipe with option to setting the goals.

See more examples of our work on our website.

Mobile video experience

Check out another small preview of the latest mobile app we are designing and developing at @PLATFORM. The most important content in each user's profile are unique videos. We wanted to free up the users to embrace multi-tasking, especially when consuming video. At the same time, the goal is to highlight the video content and create continuous video experience.

As we already mentioned, we can't speak in detail about this extremely interesting project yet, however you can have a look at another set of screens (slightly altered here). Tomorrow, we will post miro-interactions and transitions for the attached screens.

Increase of Conversion Rate by 40+ percent

For our great client FULL Creative from Portland we have redesigned their product website AnswerForce.com.

The design team applied many conversion rate optimised techniquest, UX principles and great lookin UI. The development team has created slick animations and fast web experience. Combination of these elements has led to 40-50 % increase of capturing leads which for big company could mean sales increase in hundreds of thousands of dollars.

Smart-home app

The smart home age is here and we are working on the UI to connect the living space with you. Smartphones and tablets have become the key connectors that allow people to observe and control their home’s happenings from anywhere. On the other hand, a voice UI presents a navigation structure that is natural, intuitive and easily accessible. Voice UI in the home will unlock a new level of simplicity and that’s the goal of our exploration.

p.s. Original artwork on the cover is made by my favorite artist Neo Rauch

Cinimi - IMDB-like movie database online for Indian market

A preview of an interesting web project that could be called "IMDB for Bollywood Films". Since it is a redesign of an existing website, our primary task was to design UX and UI enhancements that will allow visitors to quickly and easily find the necessary information about a specific movie.

Animated logos

Typically, animated logos have been used mainly in videos, but most recently, our designers at www.plat4m.com are trying to integrate these subtly animations into visual identities. It’s being used highly effectively on web and mobile projects.

Animated logos have the power to draw your attention to the brand and rendering it highly memorable. They can be used for intro animation, hover effects, loadings and much more. Also, they can possibly explain a lot without using a word.

In this case, we were trying to enhance the product’s key values (in-app tools, embedding, integration, connecting, … ) 

Opening screen for Banking App (concept)

We have been playing with opening animation for upcoming banking app. Some people are asking us why we spend so much time with unnecessary animations.

Of course, animation should be functional above everything else but as human beings we’re not only rational, we’re emotional. People want to believe they make decisions rationally, logically - but in reality, they make them emotionally first. Then they defend those decisions with logic.

BigScoots - Responsive website for Hosting provider

Responsive design is increasingly more important as increased number of users look for information and even do business on their cell phones. Here, we have an example of optimizing our responsive designs for BigScoots - hosting provider. 

Streetography - UX solution for signup

An input field for a password frequently results in frustrated users or even lost business. A long-standing design standard is in displaying a “secure response” in the form of a * character when you are entering your password.

When we were designing the login screen of a mobile app Streetography, we wanted to display the user's password as readable text by default. Of course, the “hide action” is present so it's easy to use it in situations where you might need it.

So why did we decide to break the norm? Because facts are on our side!

- An average person logs in at least 15 times a day 
- 86% of companies in the United States use password authentication for their services 
- 89% of adults have more than 10 online passwords 
- Around 82% of people have forgotten their passwords 
- Password recovery is the number one request to Intranet help desks 
- One more funny fact: Password “123456789” is used by 446,162 accounts and “123456...

Reviews

Sort by

UX and Web Design for Sports Sponsorship Platform

"They have a professional approach and pay attention to detail."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2018 - Ongoing
Project summary: 

PLATFORM is creating UI/UX designs that display complex data on a digital platform. They make iterative changes based on stakeholder feedback. The project’s first phase is nearly complete.

The Reviewer
 
1-10 Employees
 
Slovakia
Rudolf Halas
CTO, Sponsor.Online
 
Verified
The Review
Feedback summary: 

The designs have received positive feedback from prospective partners. PLATFORM refines those designs via daily updates and frequent communication via multiple tools. They understand the project’s complexity and how it relates to the business model.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Sponsor.Online, an exclusive platform that connects teams and brands across the world. Currently, we’re focused primarily on football and are trying to orchestrate sponsorship opportunities for the teams.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

We wanted to have a unique UI design that our customers would like and be able to use smoothly.

SOLUTION

What was the scope of their involvement?

PLATFORM created designs for data we needed to display on our platform. The biggest challenge was to make the data easy to comprehend. The team made changes based on our feedback and then recommended another agency to implement the designs on the webpage. Currently, we’re finishing the project’s initial phase.

What is the team composition?

I interact with the project manager, who has a team of three designers. I also spoke with the general manager when we were going over user flows and UX design.

How did you come to work with PLATFORM?

I personally knew about the company prior to this project and our higher management also recommended them. We then talked to PLATFORM and immediately knew they were the right for us.

How much have you invested with them?

We’ve spent between 50,000–60,000 EU ($58,362–$70,034 USD).

What is the status of this engagement?

We started working together in May 2018 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our team is showing the design at numerous client meetings and has gotten very positive feedback.

How did PLATFORM perform from a project management standpoint?

PLATFORM has updated us daily with a new design and then implemented our feedback. The team links to the InVision screens in Basecamp, which makes everything easy to track. We’ve had great communication via frequent phone calls.

What did you find most impressive about them?

They have a professional approach and pay attention to detail. PLATFORM does a good job explaining the complexities behind screens and then implementing those visually.

Are there any areas they could improve?

No. I enjoy working with PLATFORM because they take time to understand our business and translate our ideas into designs. We plan to work with them during the next phases.

Do you have any advice for potential customers?

It helps to integrate PLATFORM early in the design phase—creating wireframes and going over initial mockups. Also, hold in-person/video-call feedback meetings to quickly iterate over the possibilities and utilise the full potential of the partnership.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We don’t have issues with the price.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev for Recruitment Platform

"PLATFORM has experience with HR apps and they know what companies and candidates need."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2017 - Ongoing
Project summary: 

PLATFORM is working on a web application and accompanying iOS mobile app, with a B2B and B2C version. They've developed the design, frontend, and backend, ensuring the different versions synchronize well.

The Reviewer
 
11-50 Employees
 
Slovakia
Marek Hradilek
Partner, Amrop
 
Verified
The Review
Feedback summary: 

Their development work is high quality, with the product already successfully live. The team has excellent experience in the industry which they bring to the project, while always meeting deadlines and performing at a high level.

BACKGROUND

Introduce your business and what you do there.

I’m a partner in a global executive search company. Together with my partners, I’ve established a new startup for digitalizing CVs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

We needed someone to make business designs, and were looking for strength in backend and frontend IT development. We had the idea, we knew the business, and we knew the potential revenue streams, but we needed the development assistance.

SOLUTION

What was the scope of their involvement?

They developed a web application, including its backend. They worked on the frontend and all the designs. We have two applications: a B2C one and a B2B one. We needed them to do designs for both, and to synchronize them on the backend. They did it all, going from design, to development, and back to design.

For now, we’re budget-limited, so we needed to develop firstly for iOS, even though they could’ve built an Android version as well. We needed to see how the app worked first. They also made a landing page and synchronized it with the application.

What is the team composition?

Lukas (CEO, PLATFORM) has been helping with the project and we also have a project manager leading the project. There are some design architects and two backend developers. There are roughly six people on their side.

How did you come to work with PLATFORM?

We heard of them from magazines and other media, and were following them on social media. When I started looking for a strong design company, I reached out to them. After I spoke to Lukas, I found he had experience within the HR tech, so we started to collaborate.

What is the status of this engagement?

We started working with them in September 2017, and the project is ongoing. They’re helping us with updates and new releases, and with social media marketing. We’re not done with them yet—we could have ended the collaboration, but we don’t want to.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product is currently live, but there are some budget limitations on our side. Our aim is to educate people and push them to adopt the process. We’re not selling a product that’s already been on the market, which people know how to react to; we need to educate them in this regard, and we know that we can’t do it with the 40+ demographic; we need to focus on Gen Z and Y.

Within 4–5 months, we will try to build a B2B application, which will synchronize with the B2C one. After that, we can talk about revenue. The companies will force the candidates into this model.

If I had to start the project again from scratch, I would make the same choice and ask PLATFORM to build it.

How did PLATFORM perform from a project management standpoint?

They met deadlines perfectly and they communicated with us on a top level. Anytime we needed to update something or get information, they provided us with that information. We use Basecamp as a project tool.

What did you find most impressive about them?

I don’t know of anyone from a design and IT company who has experience with modern HR. Many people say that they have experience because they’ve been a part of the recruitment process, but it's not the same. PLATFORM has experience with HR apps and they know what companies and candidates need.

Are there any areas they could improve?

They could bring more people onto the team; they’re really busy.

Do you have any advice for future clients of theirs?

It depends on the project being done. They have tons of experience with different segments and companies, but nothing specific comes to mind.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely refer them.

Mobile App Design for Mapping Company

"They enjoy working closely with the customer, and they like to maintain good, ongoing relationships." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Ongoing
Project summary: 

PLATFORM took over mobile app design from an in-house team. They upgraded partly-finished screens, developed style guidelines, and now provide design consulting and review of internally produced work.

The Reviewer
 
1-10 Employees
 
Beijing, China
VP, Interactive Map Startup
 
Verified
The Review
Feedback summary: 

Though user reviews have not yet been processed, PLATFORM will be tasked with making any future improvements. Their focus on communicating design principles and building a two-way relationship is laudable. They flexibly maneuvered changing requirements and were eager to expand industry knowledge.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Product Design for an interactive map startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

We launched an application for 3D city modelling—based on which were developing a social network application—and we tasked our in-house designers to work on it. Unfortunately, they lacked some systematic thinking, so we decided to outsource the work to a design studio.

SOLUTION

What was the scope of their involvement?

We demonstrated our fundamental feature requests to their team, and then they drew a clear, integrated picture of what the application should be. Since we had previously designed screens, PLATFORM focused on polishing our designs. They provided us with full-fledged style guidelines and example screens, and they followed atomic design principles, which produced good examples. In terms of deliverables, they provided three example screens during the discovery period, thirteen screens during the third phase, and other design work including icons and source files.

They also helped educate our junior in-house designers to follow their style guidelines, making sure they’re qualified to wrap up the work. Going forward, PLATFORM is going to do a final round of reviews on the work our designers do.

What is the team composition?

I’ve connected with quite a few of their designers, including their director, an icon designer, UI designers, a map designer, and a motion designer. We also worked with a project manager, a deputy project manager, their CEO, and their COO. In total, around 8 people were involved, though not all on a full-time basis.

How did you come to work with PLATFORM?

We searched our app’s keywords on the best-known platforms for designers, like Behance and Dribble. We connected with two or three studios and individual designers, and went to their headquarters, to meet them face-to-face.

We researched the providers’ rankings on Dribbble and Behance, and our boss decided to give PLATFORM a short test during the discovery phase. They did a good job during their two-week discovery work, demonstrating a great information flow and three proof-of-concepts. We were all satisfied, so we upgraded their contract.

How much have you invested with them?

We’ve spent $67,775 so far.

What is the status of this engagement?

We’ve been working together since January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t launched the project yet, but after we’ve had a first round of user reviews, we plan to go back to PLATFORM with the feedback.

How did PLATFORM perform from a project management standpoint?

We use email and Basecamp to record all our communications, and we’ve also had a few video-calls on Skype. We have a tool to track our work hours and we share common documents through Google Drive, which demonstrates our tasks and requests and marks them as complete and incomplete. The source files were delivered through email. We’ve also visited their team in Bratislava twice so far, and they sent their designers to our location for two weeks.

We’re a domestic Asian company, and the biggest obstacle for us was to communicate with PLATFORM in English. I’m almost the only one able to speak fluent English, so the communication didn’t go as smoothly as we’d expected. This was mainly our problem, thought, not theirs; all of them speak great English. We changed our scope from time to time, but they accepted our requests and understood our basic requirements quickly. Any delays came from our side.

What did you find most impressive about them?

They stand out from many European and North American design studios in terms of their credibility and predilection to follow the rules strictly, but without any tradeoffs. Customers in our market aren’t usually satisfied if rules are kept so rigidly, but PLATFORM is exceptional. Another thing that makes PLATFORM stand out is that they always do things systematically, and always try to follow design principles. They set a good example for our in-house designers.

A Warsaw team we considered engaging did a great job, but they treated the customer as just another project, and their salespeople only talked to us for 30 minutes, even though we’d flown 20 hours to meet them. PLATFORM both demonstrated their hospitality and worked closely with us. They helped us with our in-house designers, and they addressed any issues we had, even with how to use our tools, which had nothing to do with the project itself. They enjoy working closely with the customer, and they like to maintain good, ongoing relationships.

Are there any areas they could improve?

Although I’ve only given them positive feedback, I’ve done it objectively. Of course, there’ve been some conflicts and discussions in-between, but that’s a normal part of the business. I didn’t know PLATFORM before the project, but, after a half-year collaboration, I’m more than satisfied with their progress and work style.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding and UI/UX for Interactive Learning Application

"It was clear that PLATFORM put a lot of effort, care, and thought into the design."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - June 2018
Project summary: 

PLATFORM performed a UX audit on a video calling platform, then optimized user flows. Later, the team helped with designing a new website, mobile app, icons, and illustrations. 

The Reviewer
 
11-50 Employees
 
Miami, Florida
Founder, Caribu
 
Verified
The Review
Feedback summary: 

Although the platform matured, the strategy and vision created by PLATFORM remained its foundation. The team's enthusiasm for and dedication to the project was obvious. They set up an efficient workflow, turned tasks around within the day, and always delivered exceptional work. 

BACKGROUND

Introduce your business and what you do there.

Caribu is an interactive video calling platform that allows parents and extended family to read and draw with their kids from anywhere in the world. I am the founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

I reached out to them because of their experience with children’s applications. They had worked with a large toy company we partnered with, which was helpful. Since we were rebuilding and modernizing our platform, we needed someone with this specific experience.

SOLUTION

What was the scope of their involvement?

A few months ago, PLATFORM performed a UX audit and reviewed and optimized our user flows. We worked with them for a little over a month.

After we closed our funding round, we started developing our new platform. PLATFORM took care of the branding, the website mockups, and the complete redesign of our mobile applications, as well as registrations, user flows, and UIs.

Our company name is Caribu, but our logo was a balloon. We worked with PLATFORM to figure out whether we could fit a reindeer into the branding. They did a fantastic job of creating the new app icon, the characters throughout the app, and the illustrations that accompanied the profiles.

What is the team composition?

I was in touch with different people from their team, including an illustrator and an animator. Their COO, who had a team management role, was my main point of contact. He provided day-to-day updates and deliverables.

How did you come to work with PLATFORM?

I found them on Clutch. They were interested in the project and thought it would be fun. Many of them have children and enjoy this type of design. That’s one of the best attitudes. If someone thinks a project will be fun, they will be careful and do their best. That definitely showed in their responsiveness and work quality. They went above and beyond what we initially discussed to come up with ideas we could try. PLATFORM was very professional, but they also enjoyed the project.

How much have you invested with them?

The cost of their work was $45,000. That includes the November work, which was around $5,000. They were less affordable for small companies, but I didn’t feel like I overpaid for their quality, responsiveness, and team.

What is the status of this engagement?

We started working with PLATFORM at the end of March 2018, and finished three months later. They performed the original UX audit in November or December 2017. We started development one month ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve changed almost nothing from their original designs. The product will always evolve. However, after showing the design to people and sending it out for reviews, its direction and strategy have largely remained the same. It was clear that PLATFORM put a lot of effort, care, and thought into the design.

How did PLATFORM perform from a project management standpoint?

We had updates through Basecamp, either daily or every couple of days depending on the size of their work. Some tasks were more complicated than others, but their turnaround was quick. We worked through InDesign, and they let me know whenever they had an update. They tagged me so I could comment on the work. The turnaround on the edits was around one day, and they had a very quick feedback loop.

What did you find most impressive about them?

They normally scoped out the entire breadth of requirements, creating a comprehensive scope of work that included every single item featured in the initial estimate. They were great at meeting our needs within our budget, and open about the things that they could do and the things that we probably didn’t need. There were multiple sizes and other elements for the tablet design. Based on our budget, we narrowed those down to things we specifically needed. It was a good process.

5.0
Overall Score I'm hoping to make PLATFORM our go-to design agency.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The timeline was three months, and it was done perfectly.
  • 4.0 Cost
    Value / within estimates
    I'd give them a 5 for value, and a 4 for cost.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev & UI/UX for Pet Healthcare Startup

“PLATFORM creates unique designs and formulates useful approaches toward attaining our goals.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2017 - Ongoing
Project summary: 

Based on a defined business plan and nascent vision, the PLATFORM team designed and is currently developing a smartphone app. The program gives consumers access to a pet healthcare services marketplace.

The Reviewer
 
11-50 Employees
 
Dallas, Texas
Mike Ortega
Founder, Petzey
 
Verified
The Review
Feedback summary: 

PLATFORM initially impressed with an RFP response that laid out a sophisticated app creation process. The assigned team earned nothing but positive feedback by focusing on details, proactively solving problems, and dedicating themselves to fully understanding the app from a user perspective.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Petzey, an early–stage startup firm. We’re developing a mobile app that functions as a marketplace for the pet healthcare services industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

Our team lacked the necessary technical resources for app development and mobile platforms. We needed a developer who could design and build a mobile app and provide us with market-relevant user insight.

SOLUTION

What was the scope of their involvement?

Our project began with an initial scoping phase, which PLATFORM calls the "Discovery Period". This process helped us dive deeply into the structure and design. Their guidance supplemented our internal levels of expertise. The team walked us through the whole planning process. We didn’t have to provide them with wireframes initially.  Rather, our teams collaborated on mockups and other design elements following the Discovery period.

We outlined our business plan and target user demographics. They took the time to thoroughly understand our vision for the UX/UI.  Together, we formulated the ideal methodology for the design and development stages. The team is currently executing these requirements across operating systems and hardware platforms.

Beyond simply building the app, PLATFORM provides critical insights and feedback throughout the process. At numerous times when we expressed potential concerns, they reassured us that they’d resolve any potential problems in the app. They’ve consistently strived to solve user-defined issues pertinent to the app’s development.

What is the team composition?

Six resources from PLATFORM are assigned to our project. We regularly interface with the senior leadership team, designers, and developers.

How did you come to work with PLATFORM?

Several months of marketplace research led us to identify four potential firms. Three of them were recommendations from our contacts. We sent out an RFP to each team we spoke with. PLATFORM was miles ahead of the other vendors’ proposals. They gave us an overview of their past work and client base.  A detailed spreadsheet outlined their design approach, including each feature and functionality they planned to include.

How much have you invested with them?

The total project will cost an estimated $500,000–$1 million.

What is the status of this engagement?

Our partnership began in October 2017 and is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

PLATFORM takes an active role in considering every facet of the UX. They consider the app from the user perspective to fully grasp the app’s purpose and functionality. They aren’t afraid to provide critical feedback and present strategic thinking throughout the engagement. Rather than pandering to us by agreeing with everything we say, they confidently assert their acumen and expertise to facilitate a successful app build and delivery.

How did PLATFORM perform from a project management standpoint?

Their detailed, informative response to our RFP differentiated them from the competition. It made us feel confident they could execute our requirements and deliver a great final product. From the start, we had total transparency on how they would manage the process. Especially appreciated was how deeply they drilled down in the introductory discovery phase to fully conceptualize our ideal mobile app.

What did you find most impressive about them?

PLATFORM intuitively guides us through the scope of our project. Their consultation helps us better understand the rationale for the design and UX.  After we gave them a list of four ways this venture could fail, they deftly noted and circumnavigated our major concerns. Each problem was ultimately solved within the app. PLATFORM creates unique designs and formulates useful approaches toward attaining our goals.

Are there any areas they could improve?

As a business and marketing professional, I’m always encouraging PLATFORM to work faster. While they inform us about updates and set expectations well, I always want to see faster results.

5.0
Overall Score I couldn’t be happier with PLATFORM.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Their work is absolutely top notch.
  • 5.0 NPS
    Willing to refer

Website Redesign & Optimization for Large Bank

"The team gave useful and clear explanations and skillfully produced exceptional deliverables."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2016 - July 2017
Project summary: 

PLATFORM implemented and improved the design and functionality for over 250 web pages. The mobile responsive platform features buttons, videos, image modules, animation, search functions, and content for SEO.

The Reviewer
 
1,001-5,000 Employees
 
Bratislava, Slovakia
Lukas Porhajas
Brand Manager, Tatra Bank
 
Verified
The Review
Feedback summary: 

PLATFORM was dedicated, organized, and efficient. An exceptional project manager maximized the team’s development, graphic design, and copywriting skills. The site’s thoughtfully designed layout is easy to navigate. It showcases products and services in a relevant, engaging, and appealing manner.

BACKGROUND

Introduce your business and what you do there.

I’m the brand manager for Tatra Bank, the third biggest bank in Slovakia. I’m responsible for all the distribution channels which include internet banking and our website and mobile app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

Our website is our most important channel to communicate with our customers. We needed a vendor to completely redesign our platform and our retail segment’s internet banking function. Our main goal is to sell more products online in the coming years. We hoped to generate new leads by improving web content for SEO purposes and making our site mobile responsive.

SOLUTION

What was the scope of their involvement?

PLATFORM formulated the entire UI/UX design proposals for our website and internet banking functionality. They served as our consultant and advised us on the best way to execute this project. Our strategy focused on enhancing the customer journey throughout our online platforms, especially on our bank’s website. An additional vendor was involved with developing the site’s desktop and mobile versions. The design and implementation stages involved over 250 pages and subpages across the site. Specifically, the team built the entire home, landing, and marketing campaign pages.

Notable elements include layouts, buttons, modules for images, animation, text blocks, and search functions. Incorporating photos, videos, and graphics featuring modern people and technology aimed to cultivate a feeling of connectivity and personalization for our customers. Our platform’s facelift involved spacing out content, featuring the color white, and including pro-sell elements like a clear call-to-action button. At the end of the project, they wrote a detailed design manual that describes how all the features interact.

What is the team composition?

I was in contact with 4-5 resources, mainly the project manager Andrej (CTO, PLATFORM). He’s one of the best managers I’ve ever collaborated with. These staff members were supported by a huge additional team that includes developers, graphic designers, and copywriters.

How did you come to work with PLATFORM?

My company had worked with them prior to my position here. Based on that experience, we engaged with them for this new project.

How much have you invested with them?

We’ve spent $100,000 on their services.

What is the status of this engagement?

We worked together from March 2016 until July 2017. We worked on our CMS internally until we were ready to launch the website in February. PLATFORM provided excellent support and consultation during the pilot testing stage. We’re focused on integrating their recommendations. The final version of our platform should go live in April.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

PLATFORM successfully fulfilled our requirements. We were absolutely satisfied with the results. I’ve received strongly positive feedback about their work. The new site highlights our bank’s human element. It’s intricately structured and provides useful information about our company, products, and service offerings. Our customers and team are really happy with the new platform. That response was a major reason we decided to continue working with them.

How did PLATFORM perform from a project management standpoint?

Everything was managed using Basecamp and the InVision app. They took notes during every meeting we held. The team’s time management was 100% perfect all the time. They did a superb job of complying with the schedule. Even if we had difficult questions or requested design or presentation modifications, they were worked fast and promptly delivered.

What did you find most impressive about them?

They’re highly professional and up-to-date with current trends. They were always fully cooperative and compliant. The team is highly skilled at giving clear explaining and producing exceptional deliverables. Their time management was perfect. Everything we agreed upon was delivered.

Are there any areas they could improve?

I don’t have anything negative to say about them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile-Friendly Web App Design & Development

“[PLATFORM has] talented people who work to understand your goals and execute on them effectively.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2017 - Ongoing
Project summary: 

PLATFORM is creating a mobile-friendly web app that recommends new activities in a major city. They were provided with a detailed proposal and are managing all aspects of development.

The Reviewer
 
51-200 Employees
 
Detroit Metro Area
Project Leader, Faith-Based Nonprofit
 
Verified
The Review
Feedback summary: 

Reliable project management and a comprehensive understanding of the client and their business goals have yielded high-quality UX/UI, and the client intends to work with PLATFORM through launch.

BACKGROUND

Introduce your business and what you do there.

I am a project leader for a nonprofit that receives funding and assists other agencies in the community.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

We are developing a mobile-friendly web app that will help people discover new activities around the city. We have an in-house development team that manages our site but needed additional resources to complete a project of this scope.

SOLUTION

What was the scope of their involvement?

We started off the engagement with an RFP that included an overview of our company, several screenshots, rough wireframes, and full product specifications. PLATFORM responded, and we reviewed several packages that included various service options and cost structures. We ended up choosing their Discovery Package, which includes lead designs, full wireframes, user stories, interactive prototypes, and a Lean Canvas exercise that we went through to better understand the business. 

What is the team composition?

We’ve had several interactions with Lukas (CEO, PLATFORM), and Roland (COO, PLATFORM) has acted as our project manager. We also work with Stano, their director of design. I believe there are a few others working on the project, but none that I communicate with regularly.

How did you come to work with PLATFORM?

We found them on Google. I had initially researched about 100 companies, narrowed the list down to 10-15, and ended up contacting only about six companies.

What is the status of this engagement?

We started working together in August of 2017, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is currently being developed, so we can’t point to statistics quite yet.

How did PLATFORM perform from a project management standpoint?

Their project management is reliable and efficient. They respond to emails quickly and are always accessible. We use Basecamp to manage the workflow.

What did you find most impressive about them?

Their UX/UI design skills are impressive. They have talented people who work to understand your goals and execute on them effectively. Their team is very capable, and we’ve been very happy with the quality of their work.

Are there any areas they could improve?

The Lean Canvas Exercise could have gone into a little more in detail, but it was still very helpful. The final output from the Discovery Phase could have been combined into one PDF document or presentation, instead it was multiple different files and hard to share with others.

Advice for potential customers?

Do your research when looking for a company to work with and try to find someone that really understands your organization and your needs. It will make a big difference when you and the vendor are on the same page.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We've never had any problems.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

User Experience Design for Payment Processing Portal

“We had a really great experience and are extremely happy with them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2017 - Ongoing
Project summary: 

PLATFORM redesigned a payment processing portal to improve the UX. They designated one designer who produced functional wireframes that guide ongoing development.

The Reviewer
 
11-50 Employees
 
Lakewood, New Jersey
CMO, EMV Solution
 
Verified
The Review
Feedback summary: 

PLATFORM’s designs highly impressed upper-level management staff. The assigned designer is productive, knowledgeable, and possesses valuable insight that benefits the whole team. Always accommodating, PLATFORM’s designer will be working in-house to simplify communication as the project is completed.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO of an omnichannel payment gateway company. We develop innovative solutions within the financial technology space. Our primary focus is providing software developers with integration tools that facilitate payments within their systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

Our previous portal was dated and not built from a design perspective. We needed to redesign the UX of a new payment processing portal for our customers. While we have UX designers in-house, we wanted a company with a collaborative team of experts that could apply current design principles to our needs.

SOLUTION

What was the scope of their involvement?

Once collaborating with PLATFORM, we first explored the various portals available to them and decided on features we thought best for both functionality and UX design. We did a competitive analysis and decided the best approach for us. There were also discussions on strategies to present information in the most logical and user-friendly way.

To begin development, PLATFORM provided functional wireframes of the redesign. The wireframes were created using InVision and have hyperlinks between screens in order to simulate how everything will work once it’s programmed.

What is the team composition?

We work closely with our lead designer and PLATFORM’s project managers frequently follow up with us.

How did you come to work with PLATFORM?

We originally found them on Dribbble, which is the popular site for designers to display their work. We were impressed with what they showed and intrigued by their management approach. Offering a dedicated resource to work for us remotely made them stand out from other firms. After a few exploratory conversations, we ultimately hired them for this project.

What is the status of this engagement?

Our initial engagement with them began in October 2017. We’re currently finalizing an arrangement with them to have our lead designer work in-house with us for 2–3 months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re going into the development phase now to have the screens turned into the actual portal. However, our board of directors were extremely impressed with the progress we've made.

How did PLATFORM perform from a project management standpoint?

It wasn't run as a traditional project where we speak to a project manager and that information gets filtered down to the designers. A dedicated designer worked directly with us and was managed by the team. That being said, we didn't have any issues so there wasn’t much need for hands-on project management. It was clear the designer was using time efficiently and completing assigned work.

What did you find most impressive about them?

The designer that worked with us was certainly up to date with current UI/UX strategies. Most importantly, his approach was extremely logical and his insight was valuable. Our team benefitted from having feedback and conversations about layout design. We found that to be almost as important as the project itself.

Are there any areas they could improve?

I don’t have any points of contention. We had a really great experience and are extremely happy with them.

Do you have any advice for potential customers?

We’ve been lucky to find a capable resource because we don’t work in the traditional method of agency workflow. As a result, we didn't really experience the rest of their team’s capabilities. However, I’d recommend offering a test project to a vendor before beginning a lengthy project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile UX Design for E-Learning Platform

"They’re a very strong team and I’m happy to have an ongoing relationship with them."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

PLATFORM supplemented mobile app development with UX design. Current work focuses on a proof of progress dashboard and investment component. Alpha testing has started but the app is not yet launched.  

The Reviewer
 
11-50 Employees
 
San Francisco Bay Area
Clarence Wooten
Founder, STEAM Role
 
Verified
The Review
Feedback summary: 

Skilled platform design resulted in positive user feedback for UX features. Strong communication skills have benefited the close collaboration between designers and engineers throughout development. Customers can expect consistent performance and adept project management.

BACKGROUND

Introduce your business and what you do there.

I run a startup called STEAM Role. The acronym stands for Science, Technology, Engineering, Art/Design, and Math; role is short for role model.

We use a mobile app to guide young students and professionals in career development. The app directs them to online resources that help them acquire professional skills.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

Our in-house platform team needed support. A colleague urged me to engage an outside agency for supplemental development work.

SOLUTION

What was the scope of their involvement?

We have an internal team of designers and engineers. While we’ve outsourced some design work to them, all engineering is done in-house. Both teams worked closely on the app’s look and feel, but PLATFORM executed the design.

We haven’t used all their services during development. But we’re now collaborating on the proof of progress dashboard. This tool allows investors to monitor users’ advancements and donate to STEM and STEAM organizations in a cryptocurrency. By using the digital currency and dashboard, educational donors can see the impact their investments have on long-term career development.

An alpha version currently exists. The app is not yet launched.

What is the team composition?

The project manager, our main point of contact, works with approximately four other team members.

How did you come to work with PLATFORM?

I researched the company after hearing my colleague’s suggestion. At the time, I had considered hiring more employees. However, their website and previous work impressed me. I didn’t compare them with other companies.

How much have you invested with them?

We’ve spent close to $20,000.

What is the status of this engagement?

Work started September 2017 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone I’ve shown the early alpha version to has loved it and the UX. I credit that reaction to their platform design and my creative direction.

Working with them has been nothing but positive. Since I’m pretty discriminating about UX design, I expect others to be happy with the app.

How did PLATFORM perform from a project management standpoint?

The project manager’s comprehension of design and UX benefited the process. He’s been able to articulate and relay my feedback to his designers. While I’m used to working with designers and engineers directly, having an intermediary hasn’t been a problem.

I invited them on our team’s Slack account and they’re readily available on it. We also have InVision, which I use to send feedback as we iterate through final designs.

What did you find most impressive about them?

They understand UX, design, and how to communicate and solve problems. They’re a very strong team and I’m happy to have an ongoing relationship with them.

Are there any areas they could improve?

Although there’s always areas for improvement, I don’t have complaints about the project manager. Given that we work in different time zones, the process is satisfactory.

Do you have any advice for potential customers?

Be clear about objectives because most relationships come down to communication. The project manager and I invest considerable energy and communication skills to make the partnership work.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Banking Customer Portal

"They recognize our needs, but also understand how a system will be utilized by our customers."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2016 - Ongoing
Project summary: 

PLATFORM provided UI/UX design for an online banking portal. They produced wireframes detailing unique navigation solutions. They provide ongoing design work on an as-needed basis.

The Reviewer
 
1,001-5,000 Employees
 
Bratislava, Slovakia
Peter Bilcik
Director, Tatra Banka
 
Verified
The Review
Feedback summary: 

Their thorough project management and close coordination ensured a successful product. Extensive experience allows them to suggest unique solutions which keep the end-user in mind. A proven success rate makes PLATFORM a reliable, long-term design partner.

BACKGROUND

Introduce your business and what you do there.

I’m the head of the Corporate Products and Support Division at Tatra Banka, the third largest bank in Slovakia. I’m responsible for project and trade financing and as well as the management of our IT solutions within Corporate banking.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

We wanted to build a new web-based portal to assist our corporate clients with cash management and service requests. We hired PLATFORM to provide UI/UX design.

SOLUTION

What was the scope of their involvement?

They produced a number of PSD wireframes with over 150 screens using InVision. They created a special solution for the layout of the navigation buttons. They also created a unique method for moving between items on a table. They did not program the solution, they only designed the user experience.

They work on an as-needed basis. We contact them whenever we reach a design or UX obstacle.

What is the team composition?

We worked with three people in the beginning, including a designer, a project manager, and a general manager. The project manager now serves as our primary point of contact.

How did you come to work with PLATFORM?

They were recommended by our marketing department for a previous assignment. We decided to use them for this project since we were pleased with their results.

How much have you invested with them?

Between €25,000–€50,000 [$30,000–$60,000].

What is the status of this engagement?

We started working together in November 2016 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve done UX testing with our customers and they’ve responded very positively to the platform.

Our development vendor was so impressed with PLATFORM’s designs that they’ve decided to partner for future projects.

How did PLATFORM perform from a project management standpoint?

We’ve worked with designers in the past who simply used email to communicate. PLATFORM, however, uses InVision, which allows us to easily make comments about wireframes and workflow. We also rely on Skype to discuss ideas in depth.

They’re highly responsive and typically respond to comments or questions within a single day.

What did you find most impressive about them?

Their thorough knowledge of design allows them to develop unconventional solutions. They recognize our needs, but also understand how a system will be utilized by our customers.

Are there any areas they could improve?

We really enjoy working with them. Every vendor has room for improvement, but I can’t think of anything specific.

Do you have any advice for potential customers?

When launching a project, we’ve learned to contact them as soon as possible. Their experience allows them to provide unique insights, so the project will run more smoothly if they’re involved from the beginning.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Prices can always be lower.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer