UX and UI Design Agency

We are designers and developers obsessed with helping businesses succeed. In other words, we engage your visitors and convert them into your long-term customers.

Meet one of the best UX&UI teams on Dribbble (www.dribbble.com/plat4m).

Read latest blog articles from our experts at www.plat4m.com/blog:

  • 10 UX And Visual Design Trends For 2017
  • Developing An App Is Expensive: How To Cut The Unnecessary Costs?
  • 6 Characteristics Of Headlines With High Conversion Rates
  • Consistent Design Is The Key To Making Your Customers Comfortable
 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2007
Show all +
San Francisco, CA
headquarters
  • PLATFORM
    535 Mission street
    San Francisco, CA 94105
    United States
    415.936.3025
other locations
  • PLATFORM
    Bajkalská 7/A
    Bratislava 831 04
    Slovakia
    02 20 365 093

Portfolio

Key clients: 

Spotify, Gartner, Royal Caribbean Cruises, Avon, HP, Travitor, BMW, Henkel and 100+ startups such as Referral Exchange, Answerforce and Burner Fitness. 

Products Page

Page promoting all products in special package. Every package will have unique photography to demonstrate what's the package about. 

See more examples of our work on our website.

PLQ Web App

Web application that helps you find a local hospitality host for bespoke travel and lifestyle experience. We have been working on UX flows, User interface Design, Content Strategy, Interaction Design and Front-End Development.

See more examples of our work on our website.

Running App

We have created a concept of a running app. Numbers are essential parts of "summary" apps, they are easy to read, but not boring.

See more examples of our work on our website.

Sign-up

Sign-up page does not have to be boring. This is a sign-up page we have created for one of our clients.

See more examples of our work on our website.

Redesign of Landing page

We have redesigned the Landing page of a telecomunications company. We have optimized it for conversions, used faces of real people in testimonials and gave it a fresh, modern and clean look.

See more examples of our work on our website.

Black and White Landing page

This is a landing page for one of our client. They wanted to make it in black in white theme.

See more examples of our work on our website.

Invoice website

While working on redesigning our client's website, our task was also to prepare an Invoice designs that would be sent to their customer's email.

See more examples of our work on our website.

Hotel App

We have designed an app for hotels. It's easy to use.

See more examples of our work on our website.

Events App

We have designed many social networking or dating apps. We have designed this Events App for San Francisco-based startup where we tried to simplify the UI as much as possible. We have been using the principle of common regions a lot in this concept. Elements are perceived as part of a group if they are located within the same closed region. 

See more examples of our work on our website.

Alliance Website

We have been working on redesign of an alliance website that is helping Slovak companies go global.

See more examples of our work on our website.

Real-estate Landing Page

Our redesign of a landing page for our client, who deals with Real Estate. We have addes some faces which will drag the attention of visitor and also optimized the website for conversion rate.

See more examples of our work on our website.

Events iOS App

We have been working on iOS, which informs its users about events around them. The information contains some unique data.

See more examples of our work on our website.

Nili iOS App

We have designed a Nili iOS App which reminds users what is going on in the city they live. It is easy to use and it is a great tool for people that want to go out in the evening and have no idea what's going on.

See more examples of our work on our website.

Healthy Food Mobile App

We have been designing and developing a Healthy Food Mobile App. While designing we have use the psychology of color and you can literaly taste the fruits just from the preview.

See more examples of our work on our website.

Elev.io Landing page

Our redesign of Ele.io Landing page. We have redesign this website and optimized it for conversion rate.

See more examples of our work on our website.

Zoo App

Zoo app allows you to quickly learn about each of the exhibits, take a photo with an exhibit placeholder or quickly scan a code of the next one. In addition, you can always explore more by diving in and spending countless hours learning. It should be an app with an educational approach to give every visitor a chance to learn more about certain animals.

See more examples of our work on our website.

Tracking iPhone App

When you track your time you probably want to have an easy access to all your current stats. Our custom tracking app will allow us to see them on just one swipe with option to setting the goals.

See more examples of our work on our website.

Mobile video experience

Check out another small preview of the latest mobile app we are designing and developing at @PLATFORM. The most important content in each user's profile are unique videos. We wanted to free up the users to embrace multi-tasking, especially when consuming video. At the same time, the goal is to highlight the video content and create continuous video experience.

As we already mentioned, we can't speak in detail about this extremely interesting project yet, however you can have a look at another set of screens (slightly altered here). Tomorrow, we will post miro-interactions and transitions for the attached screens.

Increase of Conversion Rate by 40+ percent

For our great client FULL Creative from Portland we have redesigned their product website AnswerForce.com.

The design team applied many conversion rate optimised techniquest, UX principles and great lookin UI. The development team has created slick animations and fast web experience. Combination of these elements has led to 40-50 % increase of capturing leads which for big company could mean sales increase in hundreds of thousands of dollars.

Smart-home app

The smart home age is here and we are working on the UI to connect the living space with you. Smartphones and tablets have become the key connectors that allow people to observe and control their home’s happenings from anywhere. On the other hand, a voice UI presents a navigation structure that is natural, intuitive and easily accessible. Voice UI in the home will unlock a new level of simplicity and that’s the goal of our exploration.

p.s. Original artwork on the cover is made by my favorite artist Neo Rauch

Cinimi - IMDB-like movie database online for Indian market

A preview of an interesting web project that could be called "IMDB for Bollywood Films". Since it is a redesign of an existing website, our primary task was to design UX and UI enhancements that will allow visitors to quickly and easily find the necessary information about a specific movie.

Animated logos

Typically, animated logos have been used mainly in videos, but most recently, our designers at www.plat4m.com are trying to integrate these subtly animations into visual identities. It’s being used highly effectively on web and mobile projects.

Animated logos have the power to draw your attention to the brand and rendering it highly memorable. They can be used for intro animation, hover effects, loadings and much more. Also, they can possibly explain a lot without using a word.

In this case, we were trying to enhance the product’s key values (in-app tools, embedding, integration, connecting, … ) 

Opening screen for Banking App (concept)

We have been playing with opening animation for upcoming banking app. Some people are asking us why we spend so much time with unnecessary animations.

Of course, animation should be functional above everything else but as human beings we’re not only rational, we’re emotional. People want to believe they make decisions rationally, logically - but in reality, they make them emotionally first. Then they defend those decisions with logic.

BigScoots - Responsive website for Hosting provider

Responsive design is increasingly more important as increased number of users look for information and even do business on their cell phones. Here, we have an example of optimizing our responsive designs for BigScoots - hosting provider. 

Streetography - UX solution for signup

An input field for a password frequently results in frustrated users or even lost business. A long-standing design standard is in displaying a “secure response” in the form of a * character when you are entering your password.

When we were designing the login screen of a mobile app Streetography, we wanted to display the user's password as readable text by default. Of course, the “hide action” is present so it's easy to use it in situations where you might need it.

So why did we decide to break the norm? Because facts are on our side!

- An average person logs in at least 15 times a day 
- 86% of companies in the United States use password authentication for their services 
- 89% of adults have more than 10 online passwords 
- Around 82% of people have forgotten their passwords 
- Password recovery is the number one request to Intranet help desks 
- One more funny fact: Password “123456789” is used by 446,162 accounts and “123456...

Reviews

Sort by

Mobile App Dev & UI/UX for Pet Healthcare Startup

“PLATFORM creates unique designs and formulates useful approaches toward attaining our goals.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2017 - Ongoing
Project summary: 

Based on a defined business plan and nascent vision, the PLATFORM team designed and is currently developing a smartphone app. The program gives consumers access to a pet healthcare services marketplace.

The Reviewer
 
11-50 Employees
 
Dallas, Texas
Mike Ortega
Founder, Petzey
 
Verified
The Review
Feedback summary: 

PLATFORM initially impressed with an RFP response that laid out a sophisticated app creation process. The assigned team earned nothing but positive feedback by focusing on details, proactively solving problems, and dedicating themselves to fully understanding the app from a user perspective.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Petzey, an early–stage startup firm. We’re developing a mobile app that functions as a marketplace for the pet healthcare services industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

Our team lacked the necessary technical resources for app development and mobile platforms. We needed a developer who could design and build a mobile app and provide us with market-relevant user insight.

SOLUTION

What was the scope of their involvement?

Our project began with an initial scoping phase, which PLATFORM calls the "Discovery Period". This process helped us dive deeply into the structure and design. Their guidance supplemented our internal levels of expertise. The team walked us through the whole planning process. We didn’t have to provide them with wireframes initially.  Rather, our teams collaborated on mockups and other design elements following the Discovery period.

We outlined our business plan and target user demographics. They took the time to thoroughly understand our vision for the UX/UI.  Together, we formulated the ideal methodology for the design and development stages. The team is currently executing these requirements across operating systems and hardware platforms.

Beyond simply building the app, PLATFORM provides critical insights and feedback throughout the process. At numerous times when we expressed potential concerns, they reassured us that they’d resolve any potential problems in the app. They’ve consistently strived to solve user-defined issues pertinent to the app’s development.

What is the team composition?

Six resources from PLATFORM are assigned to our project. We regularly interface with the senior leadership team, designers, and developers.

How did you come to work with PLATFORM?

Several months of marketplace research led us to identify four potential firms. Three of them were recommendations from our contacts. We sent out an RFP to each team we spoke with. PLATFORM was miles ahead of the other vendors’ proposals. They gave us an overview of their past work and client base.  A detailed spreadsheet outlined their design approach, including each feature and functionality they planned to include.

How much have you invested with them?

The total project will cost an estimated $500,000–$1 million.

What is the status of this engagement?

Our partnership began in October 2017 and is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

PLATFORM takes an active role in considering every facet of the UX. They consider the app from the user perspective to fully grasp the app’s purpose and functionality. They aren’t afraid to provide critical feedback and present strategic thinking throughout the engagement. Rather than pandering to us by agreeing with everything we say, they confidently assert their acumen and expertise to facilitate a successful app build and delivery.

How did PLATFORM perform from a project management standpoint?

Their detailed, informative response to our RFP differentiated them from the competition. It made us feel confident they could execute our requirements and deliver a great final product. From the start, we had total transparency on how they would manage the process. Especially appreciated was how deeply they drilled down in the introductory discovery phase to fully conceptualize our ideal mobile app.

What did you find most impressive about them?

PLATFORM intuitively guides us through the scope of our project. Their consultation helps us better understand the rationale for the design and UX.  After we gave them a list of four ways this venture could fail, they deftly noted and circumnavigated our major concerns. Each problem was ultimately solved within the app. PLATFORM creates unique designs and formulates useful approaches toward attaining our goals.

Are there any areas they could improve?

As a business and marketing professional, I’m always encouraging PLATFORM to work faster. While they inform us about updates and set expectations well, I always want to see faster results.

5.0
Overall Score I couldn’t be happier with PLATFORM.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Their work is absolutely top notch.
  • 5.0 NPS
    Willing to refer

Website Redesign & Optimization for Large Bank

"The team gave useful and clear explanations and skillfully produced exceptional deliverables."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2016 - July 2017
Project summary: 

PLATFORM implemented and improved the design and functionality for over 250 web pages. The mobile responsive platform features buttons, videos, image modules, animation, search functions, and content for SEO.

The Reviewer
 
1,001-5,000 Employees
 
Bratislava, Slovakia
Lukas Porhajas
Brand Manager, Tatra Bank
 
Verified
The Review
Feedback summary: 

PLATFORM was dedicated, organized, and efficient. An exceptional project manager maximized the team’s development, graphic design, and copywriting skills. The site’s thoughtfully designed layout is easy to navigate. It showcases products and services in a relevant, engaging, and appealing manner.

BACKGROUND

Introduce your business and what you do there.

I’m the brand manager for Tatra Bank, the third biggest bank in Slovakia. I’m responsible for all the distribution channels which include internet banking and our website and mobile app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

Our website is our most important channel to communicate with our customers. We needed a vendor to completely redesign our platform and our retail segment’s internet banking function. Our main goal is to sell more products online in the coming years. We hoped to generate new leads by improving web content for SEO purposes and making our site mobile responsive.

SOLUTION

What was the scope of their involvement?

PLATFORM formulated the entire UI/UX design proposals for our website and internet banking functionality. They served as our consultant and advised us on the best way to execute this project. Our strategy focused on enhancing the customer journey throughout our online platforms, especially on our bank’s website. An additional vendor was involved with developing the site’s desktop and mobile versions. The design and implementation stages involved over 250 pages and subpages across the site. Specifically, the team built the entire home, landing, and marketing campaign pages.

Notable elements include layouts, buttons, modules for images, animation, text blocks, and search functions. Incorporating photos, videos, and graphics featuring modern people and technology aimed to cultivate a feeling of connectivity and personalization for our customers. Our platform’s facelift involved spacing out content, featuring the color white, and including pro-sell elements like a clear call-to-action button. At the end of the project, they wrote a detailed design manual that describes how all the features interact.

What is the team composition?

I was in contact with 4-5 resources, mainly the project manager Andrej (CTO, PLATFORM). He’s one of the best managers I’ve ever collaborated with. These staff members were supported by a huge additional team that includes developers, graphic designers, and copywriters.

How did you come to work with PLATFORM?

My company had worked with them prior to my position here. Based on that experience, we engaged with them for this new project.

How much have you invested with them?

We’ve spent $100,000 on their services.

What is the status of this engagement?

We worked together from March 2016 until July 2017. We worked on our CMS internally until we were ready to launch the website in February. PLATFORM provided excellent support and consultation during the pilot testing stage. We’re focused on integrating their recommendations. The final version of our platform should go live in April.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

PLATFORM successfully fulfilled our requirements. We were absolutely satisfied with the results. I’ve received strongly positive feedback about their work. The new site highlights our bank’s human element. It’s intricately structured and provides useful information about our company, products, and service offerings. Our customers and team are really happy with the new platform. That response was a major reason we decided to continue working with them.

How did PLATFORM perform from a project management standpoint?

Everything was managed using Basecamp and the InVision app. They took notes during every meeting we held. The team’s time management was 100% perfect all the time. They did a superb job of complying with the schedule. Even if we had difficult questions or requested design or presentation modifications, they were worked fast and promptly delivered.

What did you find most impressive about them?

They’re highly professional and up-to-date with current trends. They were always fully cooperative and compliant. The team is highly skilled at giving clear explaining and producing exceptional deliverables. Their time management was perfect. Everything we agreed upon was delivered.

Are there any areas they could improve?

I don’t have anything negative to say about them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile-Friendly Web App Design & Development

“[PLATFORM has] talented people who work to understand your goals and execute on them effectively.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2017 - Ongoing
Project summary: 

PLATFORM is creating a mobile-friendly web app that recommends new activities in a major city. They were provided with a detailed proposal and are managing all aspects of development.

The Reviewer
 
51-200 Employees
 
Detroit Metro Area
Project Leader, Faith-Based Nonprofit
 
Verified
The Review
Feedback summary: 

Reliable project management and a comprehensive understanding of the client and their business goals have yielded high-quality UX/UI, and the client intends to work with PLATFORM through launch.

BACKGROUND

Introduce your business and what you do there.

I am a project leader for a nonprofit that receives funding and assists other agencies in the community.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

We are developing a mobile-friendly web app that will help people discover new activities around the city. We have an in-house development team that manages our site but needed additional resources to complete a project of this scope.

SOLUTION

What was the scope of their involvement?

We started off the engagement with an RFP that included an overview of our company, several screenshots, rough wireframes, and full product specifications. PLATFORM responded, and we reviewed several packages that included various service options and cost structures. We ended up choosing their Discovery Package, which includes lead designs, full wireframes, user stories, interactive prototypes, and a Lean Canvas exercise that we went through to better understand the business. 

What is the team composition?

We’ve had several interactions with Lukas (CEO, PLATFORM), and Roland (COO, PLATFORM) has acted as our project manager. We also work with Stano, their director of design. I believe there are a few others working on the project, but none that I communicate with regularly.

How did you come to work with PLATFORM?

We found them on Google. I had initially researched about 100 companies, narrowed the list down to 10-15, and ended up contacting only about six companies.

What is the status of this engagement?

We started working together in August of 2017, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is currently being developed, so we can’t point to statistics quite yet.

How did PLATFORM perform from a project management standpoint?

Their project management is reliable and efficient. They respond to emails quickly and are always accessible. We use Basecamp to manage the workflow.

What did you find most impressive about them?

Their UX/UI design skills are impressive. They have talented people who work to understand your goals and execute on them effectively. Their team is very capable, and we’ve been very happy with the quality of their work.

Are there any areas they could improve?

The Lean Canvas Exercise could have gone into a little more in detail, but it was still very helpful. The final output from the Discovery Phase could have been combined into one PDF document or presentation, instead it was multiple different files and hard to share with others.

Advice for potential customers?

Do your research when looking for a company to work with and try to find someone that really understands your organization and your needs. It will make a big difference when you and the vendor are on the same page.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We've never had any problems.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

User Experience Design for Payment Processing Portal

“We had a really great experience and are extremely happy with them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2017 - Ongoing
Project summary: 

PLATFORM redesigned a payment processing portal to improve the UX. They designated one designer who produced functional wireframes that guide ongoing development.

The Reviewer
 
11-50 Employees
 
Lakewood, New Jersey
CMO, EMV Solution
 
Verified
The Review
Feedback summary: 

PLATFORM’s designs highly impressed upper-level management staff. The assigned designer is productive, knowledgeable, and possesses valuable insight that benefits the whole team. Always accommodating, PLATFORM’s designer will be working in-house to simplify communication as the project is completed.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO of an omnichannel payment gateway company. We develop innovative solutions within the financial technology space. Our primary focus is providing software developers with integration tools that facilitate payments within their systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

Our previous portal was dated and not built from a design perspective. We needed to redesign the UX of a new payment processing portal for our customers. While we have UX designers in-house, we wanted a company with a collaborative team of experts that could apply current design principles to our needs.

SOLUTION

What was the scope of their involvement?

Once collaborating with PLATFORM, we first explored the various portals available to them and decided on features we thought best for both functionality and UX design. We did a competitive analysis and decided the best approach for us. There were also discussions on strategies to present information in the most logical and user-friendly way.

To begin development, PLATFORM provided functional wireframes of the redesign. The wireframes were created using InVision and have hyperlinks between screens in order to simulate how everything will work once it’s programmed.

What is the team composition?

We work closely with our lead designer and PLATFORM’s project managers frequently follow up with us.

How did you come to work with PLATFORM?

We originally found them on Dribbble, which is the popular site for designers to display their work. We were impressed with what they showed and intrigued by their management approach. Offering a dedicated resource to work for us remotely made them stand out from other firms. After a few exploratory conversations, we ultimately hired them for this project.

What is the status of this engagement?

Our initial engagement with them began in October 2017. We’re currently finalizing an arrangement with them to have our lead designer work in-house with us for 2–3 months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re going into the development phase now to have the screens turned into the actual portal. However, our board of directors were extremely impressed with the progress we've made.

How did PLATFORM perform from a project management standpoint?

It wasn't run as a traditional project where we speak to a project manager and that information gets filtered down to the designers. A dedicated designer worked directly with us and was managed by the team. That being said, we didn't have any issues so there wasn’t much need for hands-on project management. It was clear the designer was using time efficiently and completing assigned work.

What did you find most impressive about them?

The designer that worked with us was certainly up to date with current UI/UX strategies. Most importantly, his approach was extremely logical and his insight was valuable. Our team benefitted from having feedback and conversations about layout design. We found that to be almost as important as the project itself.

Are there any areas they could improve?

I don’t have any points of contention. We had a really great experience and are extremely happy with them.

Do you have any advice for potential customers?

We’ve been lucky to find a capable resource because we don’t work in the traditional method of agency workflow. As a result, we didn't really experience the rest of their team’s capabilities. However, I’d recommend offering a test project to a vendor before beginning a lengthy project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile UX Design for E-Learning Platform

"They’re a very strong team and I’m happy to have an ongoing relationship with them."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

PLATFORM supplemented mobile app development with UX design. Current work focuses on a proof of progress dashboard and investment component. Alpha testing has started but the app is not yet launched.  

The Reviewer
 
11-50 Employees
 
San Francisco Bay Area
Clarence Wooten
Founder, STEAM Role
 
Verified
The Review
Feedback summary: 

Skilled platform design resulted in positive user feedback for UX features. Strong communication skills have benefited the close collaboration between designers and engineers throughout development. Customers can expect consistent performance and adept project management.

BACKGROUND

Introduce your business and what you do there.

I run a startup called STEAM Role. The acronym stands for Science, Technology, Engineering, Art/Design, and Math; role is short for role model.

We use a mobile app to guide young students and professionals in career development. The app directs them to online resources that help them acquire professional skills.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

Our in-house platform team needed support. A colleague urged me to engage an outside agency for supplemental development work.

SOLUTION

What was the scope of their involvement?

We have an internal team of designers and engineers. While we’ve outsourced some design work to them, all engineering is done in-house. Both teams worked closely on the app’s look and feel, but PLATFORM executed the design.

We haven’t used all their services during development. But we’re now collaborating on the proof of progress dashboard. This tool allows investors to monitor users’ advancements and donate to STEM and STEAM organizations in a cryptocurrency. By using the digital currency and dashboard, educational donors can see the impact their investments have on long-term career development.

An alpha version currently exists. The app is not yet launched.

What is the team composition?

The project manager, our main point of contact, works with approximately four other team members.

How did you come to work with PLATFORM?

I researched the company after hearing my colleague’s suggestion. At the time, I had considered hiring more employees. However, their website and previous work impressed me. I didn’t compare them with other companies.

How much have you invested with them?

We’ve spent close to $20,000.

What is the status of this engagement?

Work started September 2017 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone I’ve shown the early alpha version to has loved it and the UX. I credit that reaction to their platform design and my creative direction.

Working with them has been nothing but positive. Since I’m pretty discriminating about UX design, I expect others to be happy with the app.

How did PLATFORM perform from a project management standpoint?

The project manager’s comprehension of design and UX benefited the process. He’s been able to articulate and relay my feedback to his designers. While I’m used to working with designers and engineers directly, having an intermediary hasn’t been a problem.

I invited them on our team’s Slack account and they’re readily available on it. We also have InVision, which I use to send feedback as we iterate through final designs.

What did you find most impressive about them?

They understand UX, design, and how to communicate and solve problems. They’re a very strong team and I’m happy to have an ongoing relationship with them.

Are there any areas they could improve?

Although there’s always areas for improvement, I don’t have complaints about the project manager. Given that we work in different time zones, the process is satisfactory.

Do you have any advice for potential customers?

Be clear about objectives because most relationships come down to communication. The project manager and I invest considerable energy and communication skills to make the partnership work.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Banking Customer Portal

"They recognize our needs, but also understand how a system will be utilized by our customers."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2016 - Ongoing
Project summary: 

PLATFORM provided UI/UX design for an online banking portal. They produced wireframes detailing unique navigation solutions. They provide ongoing design work on an as-needed basis.

The Reviewer
 
1,001-5,000 Employees
 
Bratislava, Slovakia
Peter Bilcik
Director, Tatra Banka
 
Verified
The Review
Feedback summary: 

Their thorough project management and close coordination ensured a successful product. Extensive experience allows them to suggest unique solutions which keep the end-user in mind. A proven success rate makes PLATFORM a reliable, long-term design partner.

BACKGROUND

Introduce your business and what you do there.

I’m the head of the Corporate Products and Support Division at Tatra Banka, the third largest bank in Slovakia. I’m responsible for project and trade financing and as well as the management of our IT solutions within Corporate banking.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

We wanted to build a new web-based portal to assist our corporate clients with cash management and service requests. We hired PLATFORM to provide UI/UX design.

SOLUTION

What was the scope of their involvement?

They produced a number of PSD wireframes with over 150 screens using InVision. They created a special solution for the layout of the navigation buttons. They also created a unique method for moving between items on a table. They did not program the solution, they only designed the user experience.

They work on an as-needed basis. We contact them whenever we reach a design or UX obstacle.

What is the team composition?

We worked with three people in the beginning, including a designer, a project manager, and a general manager. The project manager now serves as our primary point of contact.

How did you come to work with PLATFORM?

They were recommended by our marketing department for a previous assignment. We decided to use them for this project since we were pleased with their results.

How much have you invested with them?

Between €25,000–€50,000 [$30,000–$60,000].

What is the status of this engagement?

We started working together in November 2016 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve done UX testing with our customers and they’ve responded very positively to the platform.

Our development vendor was so impressed with PLATFORM’s designs that they’ve decided to partner for future projects.

How did PLATFORM perform from a project management standpoint?

We’ve worked with designers in the past who simply used email to communicate. PLATFORM, however, uses InVision, which allows us to easily make comments about wireframes and workflow. We also rely on Skype to discuss ideas in depth.

They’re highly responsive and typically respond to comments or questions within a single day.

What did you find most impressive about them?

Their thorough knowledge of design allows them to develop unconventional solutions. They recognize our needs, but also understand how a system will be utilized by our customers.

Are there any areas they could improve?

We really enjoy working with them. Every vendor has room for improvement, but I can’t think of anything specific.

Do you have any advice for potential customers?

When launching a project, we’ve learned to contact them as soon as possible. Their experience allows them to provide unique insights, so the project will run more smoothly if they’re involved from the beginning.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Prices can always be lower.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Landing Page Dev & Design for Professional Nonprofit

“They were able to do work that our IT team told us was impossible.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. - Dec. 2015
Project summary: 

PLATFORM developed and designed a landing page for a marketing campaign, integrating it with a customer relationship management system. They focused on improving the user experience and increasing conversions.

The Reviewer
 
51-200 Employees
 
Bratislava, Slovakia
Michal Kovacs
Former Co-Founder, LEAF
 
Verified
The Review
Feedback summary: 

The new landing page received generally positive feedback and is far more effective than the previous system. They solved the problems with the campaign, reducing the number of clicks the required of the customer from 5 to 2. They were a professional team who brought cutting-edge ideas to the table.

BACKGROUND

Introduce your business and what you do there.

LEAF is the biggest NGO [non-governmental organization] in Slovakia. We are an educational organization with multiple channels. I was a co-founder of the organization and head of one of the programs, though I no longer work with them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

We had a CRM [customer relationship management] system in place and a campaign that a marketing agency created for us. However, we felt that we weren’t using the full potential of the conversions from the campaign. We brought PLATFORM in to integrate our CRM with the marketing agency’s work. We wanted to get the message across and receive more applications.

SOLUTION

What was the scope of their involvement?

They created a new landing page for the campaign and through this campaign, we find people to come back to Slovakia for jobs and internships. The landing page transforms the interested person into a customer applying for the position we were offering. They did the job of making the conversions and played a key role in orchestrating the campaign. 

They played with the UX [user experience] a little. It was important that they managed to get the creative elements from the marketing agency to work with the current version. They also used research on customer behavior to ensure the landing page was effective. 

What is the team composition? 

I communicated with two people, the CEO, Lukas, and the IT person from the team, but I don’t know how many people worked on the project in total. I worked out the specifics with Lukas and then handled the technical side through the other person.

How did you come to work with PLATFORM?

We met with Lukas on a business trip which was organized by the Slovak President. I didn’t consider any other companies. Before I called them, I had our CRM, our internal IT, and the marketing agency. Lukas introduced me to new research and they had good references so we started talking to them. They told me how they could develop the project and make it more efficient.

How much have you invested with them?

The project was worth $20,000.

What is the status of this engagement?

The project was from October to December 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The feedback was generally very good, but we didn’t do a specific survey. We found that it was much nicer than it used to be.

They were able to do work that our IT team told us was impossible. We had a technical problem and they solved it. I was really amazed. We reduced the clicks that the customer had to do in order to register. They reduced it from 5 clicks to 2 clicks.

How did PLATFORM perform from a project management standpoint?

They’re very professional. I met with them in their offices. They have a specific tool that they manage the communication with the client. It was very organized.

What did you find most impressive about them?

They know what is going on in research of online customer behavior. They presented me with the newest ideas I could find and multiple case studies. I trusted them. They know what they're doing and they’re in the game. I’d never encountered a company before that was quick with so much data and research.

They could actually connect the creative elements and the spirit of the campaign with the technical part that translated into conversions. They were able to develop the web page and connect it with our CRM.

Do you have any advice for potential customers?

I appreciated that they were very interested in our business and our customers. They developed a custom-made solution for us and they cared about our business. It’s very important in the pre-project phase to let them know what you do, why you do it, and who your target group is.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything was good.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I was very satisfied.
  • 5.0 NPS
    Willing to refer
    I am referring them to friends.

Rebranding & Web Design for Answering Services Company

“They did an amazing job redesigning our website.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2015 - Ongoing
Project summary: 

PLATFORM redesigned an out of date website and branding materials, then continued on to design a mobile application and additional marketing collateral. They continue to provide design support.

The Reviewer
 
1-10 Employees
 
Tualatin, Oregon
Suga Nandan
Brand Manager, AnswerForce
 
Verified
The Review
Feedback summary: 

Along with great customer feedback and improved industry credibility, PLATFORM’s work decreased bounce rates by 50% and increased conversion rates by 40%. They excel in project management, leading with understanding, honesty, and transparency. Their excellent performance brings continuing business.

BACKGROUND

Introduce your business and what you do there.

I am a brand manager for AnswerForce. We are an answering service company that helps small to medium-sized businesses in the USA with their telephone needs. We work as an extension of their team and we take care of their after-hours calls. We take messages, process them, and send them back to them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

Answering services are a niche industry. It’s not a well-known market. People understand call centers well, but not answering services because it’s more like a subset of the call center industry. Our website was 5–7 years old. We needed PLATFORM to help position our brand and redesign our website.

SOLUTION

What was the scope of their involvement?

They completely redesigned the website along with the rebranding the logo. They developed and enhanced the design aspects, the color stains, and the visual engagement. People came to our website and they didn’t have a clear understanding of what we do and they clicked off right away; we overcame this challenge with the new design.

Then, once we had established this relationship, we started lining up the other projects and brands that we have internally. They helped on a mobile app design and on marketing collateral. They did a bunch of work for us, but it all started with the redesign project.

What is the team dynamic?

The people we work with are consistent. I interact with Filip [COO, PLATFORM] and a lead designer named Stano [Director of Design, PLATFORM]. Their CEO also reviews the work. Those are the three people who I lean on.

How did you come to work with PLATFORM?

We looked at a bunch of designers, but PLATFORM replied first. We were on a call within a couple of hours. They did a wonderful job of understanding what we wanted.

How much have you invested with them?

We have invested $30,000–$50,000.

What is the status of this engagement?

We started working together in December 2015 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our bounce rates are down by 50% and conversion rates have increased by 40%. Our potential customers say they appreciate our website and the time that was put into it. Our site also creates credibility because, in our industry, our competition doesn’t spend a lot of time and money on design. PLATFORM’s design has completely changed things because it stands out from our competition and provides the answers that customers are shopping for. They did an amazing job redesigning our website.

How did PLATFORM perform from a project management standpoint?

They manage tasks well in close collaboration with us. We use Basecamp, and we also invited the PLATFORM team inside our internal communication tool as well. The thing I like about PLATFORM is the transparency; they tell me what they are going to stack at the beginning of the day and they send me an end of the day update explaining what they’ve completed, what they are planning to do the next day, and if there are any pending actions from my side. PLATFORM made it really simple for us.

What did you find most impressive about them?

They understand the client’s needs, especially Filip; I give him a lot of credit. At first, there was a language barrier and their understanding was not what I asked for, but Filip stepped in and from there, it was spot on. The rest of the team has stepped up a lot from how they used to be too. Their understanding is key because, when we worked with other agencies, we felt like they prolonged it purposely just so they could be with us longer. PLATFORM’s process management, honesty, and transparency are impressive.

Are there any areas they could improve?

So far, I’ve been extremely happy with them. They are meeting my needs. I can’t think of anything for them to improve.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Award Winning Graphic & Experience Design

"PLATFORM was doing things better than we could have hoped for, and in an incredibly responsive manner."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2015 - Ongoing
Project summary: 

PLATFORM helped with marketing efforts by showcasing internal client case studies. They designed, prototyped, and developed interactive pages on the website, and augmented internal UX teams on various projects.

The Reviewer
 
201-500 Employees
 
San Francisco, California
Former UX Lead, Advertising Agency
 
Verified
The Review
Feedback summary: 

PLATFORM helped gain clients, win awards, and garner prestige for the company. They are scalable, accommodating, understanding of ultimate goals, and the team requires minimal oversight. PLATFORM excels both technically and creatively, and is highly proactive, competent, and responsive to feedback.

BACKGROUND

Introduce your business and what you do there.

During my collaboration with PLATFORM, I was working for an international ad agency with clients like Facebook, Google, Twitter, City Group, Adobe, and a number of other large worldwide players on the roster. We mainly provided commercial-based projects, as well as web and digital services. The studio itself has a couple of shops—one in New York and one in San Francisco—and had a team of 20-30 people at the time of working with PLATFORM. I was the user experience [UX] lead, working underneath the director of UX.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

We had a wealth of work come in. Our agency was busting at the seams in terms of managing everything, and we had our own proactive outreach efforts. We were showcasing the work we were doing in order to win business. We won a number of awards for our projects and PLATFORM was brought in to help us with this.

SOLUTION

What was the scope of their involvement?

PLATFORM started with the design and development of our case studies and other work on our website, and the engagement grew from there. We also started bringing them into other projects, especially the ones based out of the New York office, since the time zone worked well.

In the very beginning, we had PLATFORM working on 4-5 projects concurrently. They were helping out with UX design primarily, at the time. We were working with another group for development, but also started assigning this portion to PLATFORM. Once we realized how good they were, we assigned other work to them. Those were full-scope projects where PLATFORM helped in terms of design.

On one of the bigger projects, we had a tight timeline. It was midway through UX and design. PLATFORM was brought in and built incredibly elaborate prototypes for us, which were live and interactive. Seeing them live on the web, someone wouldn’t have known the difference. They were interactive to the point of feeling just like the real thing.

We used a tool for not only helping the client understand what we’d been showing them and the outcome of what we were discussing, but also to give them a tangible product, which would help us refine it along the way. This was incredibly important, since there are things that look good on paper, but, as soon as they’re actually implemented, we have to make modifications and tweaks. By doing this stuff upfront, we could get to a level of detail and understanding far before we actually got to the point of producing it. As such, we ended up with a much better product, and worked very fast.

As we evolved, some of the projects became commercial ones, not just internal case studies.

What is the team dynamic?

We had calls, but PLATFORM also assigned a few people to our office, so we could actually have someone side-by-side. In the very beginning, we were working with around 4-5 people. As our needs grew, PLATFORM was accommodating in scaling with us. At the time I stepped away from the company, there was another small team working independently with my team in New York. There were 3 people working with our team in San Francisco. There were around 10 people in total at the time, including developers, but I don’t know how much the teams grew overall.

How did you come to work with PLATFORM?

Our industry is quite small in the sense that the people in it know each other. Lucas was someone our CEO had known since around 2004. We had put out a help post, looking for someone to partner with us. PLATFORM reached out and we got to talking. They had been producing a lot of good work, and we had seen them coming up in the ranks. In the early days, there were only a couple of us coming up in the field, trying to make waves.

How much have you invested with them?

Usually, our case studies have somewhat smaller budgets, between $50,000 and $85,000 for the bulk of the work. As we started the collaboration, we scaled up, so it was probably higher than that. We negotiated subsequent work on a project-by-project basis. There was no fixed fee per se, because the involvement changed based on the project. We might have needed a single person, or their entire team.

What is the status of this engagement?

We started working with PLATFORM around the end of May or June 2015. I started working with them personally around then, in order to kick things off. I departed in mid-to-late August, and PLATFORM was still working with the company. I still keep in touch, and I heard the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We tend to win industry prestige and awards without really applying for them. We’ve won some for our case studies, and recognition beyond that. One of the ones PLATFORM worked on was a shopping fantasies case study, a look at what reimagining shopping online could be. Getting industry prestige was fantastic, since it brought in better clients.

The prototype project we brought PLATFORM on was a big thing with our client, who’d had a limited engagement with us. This was a working test, and the prototype we produced impressed them enough to give us the full engagement. I attribute this to PLATFORM since, if it wasn’t for the quality they produced, and the care they put in, we would’ve struggled. The other partners we’d used would deliver 80% of what we wanted to illustrate and express to clients. With PLATFORM, is was more like 99-100%. They had more technical prowess than others we’d used in the past, and were able to execute things we were conveying in both the user experience side and the interactive animation side of things. We won that project just as I was leaving the company, and it was huge for us. I’m sure there were more after it, but I wasn’t around for those.

How did PLATFORM perform from a project management standpoint?

PLATFORM understood what we were doing and required very little oversight from our end. We had introductory conversations for each of the deliverables, which they ran with.

They did a great job in terms of project management. Working with a team is fantastic, since I was able to talk to their point person (as could the rest of the team) either in-person or via writing or video call. PLATFORM took things and ran with them. If there was a question, they were incredibly responsive.

We had worked with teams in the past which had questions, but didn’t necessarily ask them, or made us aware late, at the last minute. Lucas and his team brought things up immediately, even in the middle of the night. For the most part, there were few of those, since they understood what we were doing. PLATFORM could take something and produce, so we’d be able to give feedback like we would to a member of the team, rather than to a third-party. We usually had to guide partners to get them close to what we were trying to do, but, with PLATFORM, it was the opposite. We would give them finite feedback and make little tweaks, rather than having a completely wrong result.

It all comes down to communication. They were verbal, quick, and on top of things, which is fantastic from a project management perspective. It meant I could spend more time guiding and talking with the team, and less time managing third parties.

What did you find most impressive about them?

We had used several different agencies over the years, trying to find the right partner in terms of development. We used to have in-house developers, but it was great to have PLATFORM, since they could do exactly what we envisioned and we were tightknit. Once, we gave them a few technology-based products; they were amazing at knocking them out of the park. PLATFORM was doing things better than we could have hoped for, and in an incredibly responsive manner. It was a big thing for us, since some of the other shops were slow and not very responsive. Working with them was tough, but when PLATFORM came in, it was like having an extension of our own team.

They’re very conceptual. We could give them the nugget of an idea, and PLATFORM would flesh it out, producing a fantastic result. They’re strong in terms of design and incredibly strong with development. It’s fantastic to have met and worked with PLATFORM. Their development prowess allowed us to push projects out the door exactly how we were thinking. They had their own team working on conceptual things in isolation, and came back with fresh ideas which we’d oftentimes implement.

Are there any areas they could improve?

I didn’t have any complaints or gripes working with the PLATFORM team. I only worked with them for a couple of months, but, based on that time, it felt like they were hired as part of our team, versus being a third-party.

5.0
Overall Score PLATFORM was fantastic to work with. I don’t recommend people often, but they’re at the top of my mind when the need comes up.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were fantastic at meeting the deadlines, especially with the first project. Our CEO tended to change his mind, but they kept up.
  • 5.0 Cost
    Value / within estimates
    PLATFORM was more competitively-priced than others we’d worked with. We felt comfortable giving them more work, and didn’t worry that the cost would get too high.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve referred them several times since then.

UI/UX Design for Mobile & Web Fitness Platform

"PLATFORM focused on helping us achieve success."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. - Dec. 2016
Project summary: 

PLATFORM provided interactive and graphic design for a wellness solution, creating an elegant UX/UI for later implementation. Elements included marketplace functionality, messaging, and profile categories.  

The Reviewer
 
1-10 Employees
 
New York, New York
CEO, Wellness Training Platform
 
Verified
The Review
Feedback summary: 

The finished web package and iOS app clearly and compellingly conveyed brand services, achieving positive feedback due to their streamlined navigation and vibrant aesthetic. PLATFORM’s helpful organization, swift incorporation of feedback, and pride in their work led to a rewarding partnership. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a technology platform for mind and body training. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PLATFORM?

I needed a UX design company to help us visualize what we needed to create. I wanted a design firm that could do interaction design work, as well as UX and graphic design. I had a vision; I just needed someone to put it together in an elegant design.

Our platform includes a mobile application, a web-based platform, and a website. We needed design work for all of those interfaces. We needed a fully responsive web experience and an iOS mobile app. 

SOLUTION

What was the scope of their involvement?

We spent several months on this project. We had daily calls, and PLATFORM helped us think through different aspects of the experience and visualize it in a way that we were happy with. Our project was a bit complicated, as we’re a marketplace. We had to build a content management system [CMS] to package things up in an easy, reusable fashion. They were really instrumental in helping us nail that.

Then, we had to do the user side—the completely opposite end of this work. We had to put it together in a way that was enticing and easy to use. They did a good job with a difficult design challenge.

There are 2 sides to the features on our platform. The first involves people using our platform to build their business through the CMS at the center. We built in all sorts of other tools as well that are centered around customer relationship management, reporting, marketing, and promotions.

On the user end, a marketplace that had to be designed, as well as a messaging client similar to Slack. There’s also a companion experience for people who subscribe to a fitness training program and want to do their workouts, order their meals, or follow meditation exercises. There’s a place for users to log what they’re doing on an ongoing basis. We also offer profiles for users, coaches, and organizations. It was a big project.

They are a design firm, so this project didn’t involve development work. They strictly provided designs. We had a project manager, who brought in the right resources as needed. We had different folks working on various aspects at different times. I think in total, we had maybe 5–6 people touch our project. On a consistent basis, we probably had 2–3 people.

How did you come to work with PLATFORM?

We were referred to them by someone who had worked with them previously. When we spoke, I liked what they said and decided to start our relationship with a very small task, which they did well. So, I decided to give them more work. I have built multiple technology businesses, and design is always a challenge, and it’s also very expensive. PLATFORM did good work for a reasonable price. They did a good job.

How much have you invested with PLATFORM?

We were in the $50,000–$200,000 range. I don’t remember the exact amount, but it really comes down to what we got from the partnership. You can’t have good pricing without sizing. As far as the affordability of their services, they were a good fit for us. The quality was consistent with what I would get in New York. Their rates were very reasonable compared to others we spoke with, and that’s ultimately why I decided to continue working with them.

What is the status of this engagement?

We started working together in March or April of 2016. They were with us through the December of that year, so the work lasted 9 months overall. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Everyone loves the experience, the product, and the platform we have built. It does a great job of showing—not just explaining—our brand. From a design perspective, PLATFORM gets very high marks for their work. I pushed them a lot because I thought could’ve done better on a few items. They appreciated the challenge and fixed those things. They take a lot of pride in their work, which is what you want from a design firm. I imagine that if I’d used a firm in New York, they’d probably just want to finish as quickly as possible, regardless of whether I actually got what I needed. PLATFORM focused on helping us achieve success.

How did PLATFORM perform from a project management standpoint?

This came down to our project manager, and I thought he was excellent. He managed things tightly. He was a great communicator and organizer. I think that’s where they did the best, actually.

What did you find most impressive about PLATFORM?

I especially liked our project manager. He made the project work. The team was committed to our success. I think they did a really good job overall. Through their project management, they were able to solve some of our design challenges elegantly. They were also responsive and on top of things, which I appreciated.  

Are there any areas PLATFORM could improve?

In some cases, they focused on the aesthetics more than the functional use of a deliverable. Some items looked good but were not efficient. Once I’d point out these concerns, PLATFORM would go back and redo the items. Because they were designing so much, so rapidly, we sometimes had inconsistencies. Once I spotted these, they would fix them. This also happens with different designers when you haven’t really solidified the design system. 

5.0
Overall Score They are very good at what they do, and I’m pleased with what we got.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always did what they said they were going to do.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    That’s obvious.