What evidence can you share that demonstrates the impact of the engagement?
We tend to win industry prestige and awards without really applying for them. We’ve won some for our case studies, and recognition beyond that. One of the ones PLATFORM worked on was a shopping fantasies case study, a look at what reimagining shopping online could be. Getting industry prestige was fantastic, since it brought in better clients.
The prototype project we brought PLATFORM on was a big thing with our client, who’d had a limited engagement with us. This was a working test, and the prototype we produced impressed them enough to give us the full engagement. I attribute this to PLATFORM since, if it wasn’t for the quality they produced, and the care they put in, we would’ve struggled. The other partners we’d used would deliver 80% of what we wanted to illustrate and express to clients. With PLATFORM, is was more like 99-100%. They had more technical prowess than others we’d used in the past, and were able to execute things we were conveying in both the user experience side and the interactive animation side of things. We won that project just as I was leaving the company, and it was huge for us. I’m sure there were more after it, but I wasn’t around for those.
How did PLATFORM perform from a project management standpoint?
PLATFORM understood what we were doing and required very little oversight from our end. We had introductory conversations for each of the deliverables, which they ran with.
They did a great job in terms of project management. Working with a team is fantastic, since I was able to talk to their point person (as could the rest of the team) either in-person or via writing or video call. PLATFORM took things and ran with them. If there was a question, they were incredibly responsive.
We had worked with teams in the past which had questions, but didn’t necessarily ask them, or made us aware late, at the last minute. Lucas and his team brought things up immediately, even in the middle of the night. For the most part, there were few of those, since they understood what we were doing. PLATFORM could take something and produce, so we’d be able to give feedback like we would to a member of the team, rather than to a third-party. We usually had to guide partners to get them close to what we were trying to do, but, with PLATFORM, it was the opposite. We would give them finite feedback and make little tweaks, rather than having a completely wrong result.
It all comes down to communication. They were verbal, quick, and on top of things, which is fantastic from a project management perspective. It meant I could spend more time guiding and talking with the team, and less time managing third parties.
What did you find most impressive about them?
We had used several different agencies over the years, trying to find the right partner in terms of development. We used to have in-house developers, but it was great to have PLATFORM, since they could do exactly what we envisioned and we were tightknit. Once, we gave them a few technology-based products; they were amazing at knocking them out of the park. PLATFORM was doing things better than we could have hoped for, and in an incredibly responsive manner. It was a big thing for us, since some of the other shops were slow and not very responsive. Working with them was tough, but when PLATFORM came in, it was like having an extension of our own team.
They’re very conceptual. We could give them the nugget of an idea, and PLATFORM would flesh it out, producing a fantastic result. They’re strong in terms of design and incredibly strong with development. It’s fantastic to have met and worked with PLATFORM. Their development prowess allowed us to push projects out the door exactly how we were thinking. They had their own team working on conceptual things in isolation, and came back with fresh ideas which we’d oftentimes implement.
Are there any areas they could improve?
I didn’t have any complaints or gripes working with the PLATFORM team. I only worked with them for a couple of months, but, based on that time, it felt like they were hired as part of our team, versus being a third-party.