Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Before, we were not searchable on Google, which was a very big problem since there were many competitors with similar names to ours who had top positions, whereas we didn’t exist on Google. It was essential to gain visibility, which Planet Web Solutions was able to do.
Because of the way in which our website had been designed, it required a lot of manual work. We have been able to eliminate one job completely from our merchandising team, so the new site was a very big shift for us.
We have 100% more sales than before. Customers are using the site extensively for selecting products. We receive 20–25 selections per month through the website. People aren’t buying online, but they are sending us screenshots, adding wishlists, and selecting products from our website. We are able to get almost 50 new leads per month through it.
How did Planet Web Solutions perform from a project management standpoint?
Their service and backend coding are both exceptional. There used to be delays on our team’s side in delivering information, but Planet Web Solutions followed up with everything we needed to do. Planet Web Solutions’ team even visited us a few times and got all the required information from us. The communication is very good. None of my emails went unanswered.
What did you find most impressive about Planet Web Solutions?
I’ve never considered switching to another company due to the quality and pricing that Planet Web Solutions delivers. They’re very strong in terms of coding, can make anything happen quickly, and they respect our requirements, not taking anything lightly. Not having to remind Planet Web Solutions of the same issue again and again is a very big thing.
There have been a few very urgent projects, including an e-commerce website we built for a particular trade show. We needed to develop it within a week, not the usual two or three months. I explained everything to Planet Web Solutions’ team, and they literally developed the site in four working days. It was functional during launch, but we continued to improve it every day.
Are there any areas Planet Web Solutions could improve?
They could provide some aesthetic design services and work more on the look of the website.
What tips or recommendations could you share that might increase the likelihood of success with Planet Web Solutions?
I simply think that customers should start working with Planet Web Solutions. They are very professional when it comes to communication, and are responsive and good coders. Whatever the person needs, they should be clear about it. It can often happen that, after starting the project, the client will want a big switch. This creates a problem for the development company, because they may have already chosen the backend and other technology. If there’s a huge sudden shift, then everything could be in vain. My advice is to make a roadmap for the website and take recommendations from Planet Web Solution. They can mention things that the client doesn’t know, and make technological upgrades.
Planet Web Solution’s work improves Google visibility and brings nearly 50 new leads per month, increasing sales by 100%. Their efforts have also reduced manual work. They have strong coders, capable of producing results quickly when needed and excel in customer service and trustworthiness.