What evidence can you share that demonstrates the impact of the engagement?
They fixed all the application. It was completely broken and I was left with nothing. All of my investment in 2013 through 2015 was gone. The biggest impact I can say right now is I have a functional application. We haven’t properly launched our application. From their development work, we have saved plenty of costs by using them to fix the bugs.
From a stability point of view, the site has fewer bugs now. It’s more dynamic and the pages are fine, the converse from the previous one.
How did Planet Web Solutions perform from a project management standpoint?
I had daily stand-up meetings with both of my contacts. The timeline changed multiple times. I needed to launch it sooner than the initial time. They completed the e-commerce app on my deadline.
There were some points where they needed to pay more attention, but otherwise, overall, they performed well. I would say from the customer service perspective, the way they were interacting with me, the way they were answering my inquiries throughout the whole development process.
The first application was an uncertain application. They fixed it although my budget increased as they started digging in the code and finding more and more issues in the application. It was my as per my initial budget, so it was justifiable. For my second application, they fixed everything and they built it within my intial budget.
What did you find most impressive about them?
The way they communicate and the way they attend to their customers is impressive. Right now, I’m in direct communication with the CEO and the CTO, so as soon as I have any problems, it gets resolved quickly. That’s a pretty good thing for me.
Are there any areas they could improve?
I have been with them two years and I have seen them improve. Initially, they had some issue specific to their QA department, but that has been solved after my feedback. Right now, I don’t have any constructive criticisms of them.
Do you have any advice for potential clients?
For the people who are newcomers, I would tell them to communicate with them but have their requirements ready. Spend some time in the requirements phase, chatting with them; these guys will come up with some pretty good ideas. To work with any development company, you should have a game plan in hand. Specific to Planet Web Solutions, give them a shot with e-commerce, Magento or PHP based products. They have experience, and they can deliver.
The new ordering tool spurred an increase in new clients. Communication was straightforward and seamless, and Planet Web Solutions Pvt. Ltd. routinely met development requirements. Their flexible approach and commitment to success set them apart from other vendors.