What evidence can you share that demonstrates the impact of the engagement?
Our daily turnover has increased by 20%–25%. They’re not fully responsible for that but they’ve played a part in it.
How did Planet Web Solutions perform from a project management standpoint?
We do everything via Skype chat and email, and sometimes a Skype call. We have a Skype group chat with all the developers who deal with me for different tasks. I don’t have to email certain people or find out who is working on what. I speak to them at least three times a week, sometimes multiple times a day. There’s probably not a week that goes by that I don’t speak to them about something.
They easily accommodate all my requests. I can request something via the chat, share a screenshot, and the action is taken forward. It’s easier and faster for me. I don’t have to spend time writing out requirements. For a family business like ours, where I’m dealing with multiple things all the time, it’s good for me to be able to know something is being done.
I appreciate their responsiveness. They get back to me quickly. There are times when, if we’ve encountered problems, they’ve responded to me outside of business hours to resolve the matter. They really went above and beyond.
What did you find most impressive about them?
Their attention to detail on the design side is a genuine strong point. I’ve had so many experiences with developers who may complete a task but don’t understand the visual design side. With them, if I need to make a part of the checkout larger, for example, they’ll make it larger—but they’ll also make it look good.
Are there any areas they could improve?
I wish they'd be more forthcoming in using their experiences with other projects to upsell more. They’ve made a few suggestions but primarily they wait for my requests. They implement professionally and successfully but they haven’t innovated my site. I wish they’d be braver in approaching me with proposals for what they think would work.
Do you have any advice for potential customers?
If you know what you want and you want someone who will deliver exactly to your requirements, they're the right company for you.
Though the site is still in its initial implementation phase, it is expected to significantly reduce workload and processing times for the client's company. The Planet Web Solutions Pvt. Ltd. team are approachable and highly knowledgeable, delivering excellent results in all of their efforts.