Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Since we just finished the project yesterday, we haven’t worked on SEO [search engine optimization] to get recognized online yet. The main reason we built the website was so that investors had a website that they could go to to look at us because you need that in this day and age.
Since we are an investment firm and run a hedge fund, we’re not allowed to advertise. However, if someone comes across our website through searching, that’s fair game. That’s why we haven’t shown it to many people. The only people that have seen it are our attorneys to make sure everything was legally correct in there, our family members, and our investors. It’s all been positive feedback from everyone regarding how professional the website looks. The biggest compliment I can give Planet Web Solutions is that I had a vision of what I wanted to be done, and they executed that vision perfectly. I left creative things up to them. I said, “I don’t have an idea of what I want to do with this, so why don’t you put something together and see if I like it?” Even on the things that I asked them to use their creativity on, they did it to my expectations or exceeded them.
How did Planet Web Solutions perform from a project management standpoint?
For Planet Web Solutions being over in India, their communication was very good. They spoke English almost natively and understood everything I was saying. There was no communication barrier. We had a time difference, but we were able to work around that pretty easily. We primarily talked to each other by messaging and uploading documents through Upwork’s platform. If I had ideas or changes of what I wanted to be done on the website, I would create videos of my screen showing them what I wanted. I would also send a Word document with an outline of what I was discussing in the video. I did all this because there is a time difference of 10 ½ hours between us. I would put that together at night. The next morning when I would come to work, they would tell me that they had the changes made for me to review. We would then go back and forth that way. There were a couple of times where we spoke on Skype and had a screen sharing session for things we were trying to bounce ideas off or with something I wasn’t 100% sure about.
What did you find most impressive about Planet Web Solutions?
The most impressive thing was the quality of the work for the price that we got it for. Planet Web Solutions was customer oriented. For example, I already paid them out on everything two days ago. I emailed them through Upwork the other day about one or two minor changes I wanted, and they went ahead and made them. When you contact them, they usually get back to you right away. Changes never take longer than a day or two. They’re on point. I deal with a lot of vendors in the US, and I’m constantly waiting, or they’re too backed up and busy. Planet Web Solutions offered the best customer experience I have had, and they’re not even in the US.
Everything I wanted to be done, they did it exactly the way I wanted it. Anything that I gave them freedom or creativity to do, they produced something that was very professional looking that went with the theme of the website. That’s exactly why I wanted them to do that.
Are there any areas Planet Web Solutions could improve?
I don’t have anything bad to say or anything that Planet Web Solutions could improve upon. I am honestly happy with their work, especially for the price, so I can’t really nitpick and say there are one or two bad things I would say about it. Again, I’ve only worked with them on one website; it’s not like I’ve worked with them on a hundred things where I can then say they lack in this department. For me, I haven’t had one problem with Planet Web Solutions whatsoever.
I didn’t have any problems or hiccups in the process. Going through this process, I wouldn’t have expected it to come out exactly the way I wanted it with no problems, but that’s exactly what happened. It’s very rare to have this happen.