Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The number of applicants applying to us generally stays the same, but the Planet Argon redesign provides a better experience for our applicants and our staff. Staff members can log in and see the tasks assigned to them on the dashboard. Our old system didn’t have a workflow. Now they can log in and see the payments needing approval or a report they need to review. It’s all centralized now.
How did Planet Argon perform from a project management standpoint?
With Planet Argon, we broke everything down into iterations, because the project had such a large scope. They estimated what they thought it would be, but then as we finished each one, we’d re-scope and determine the next step. It was very clear along the way, and we could adjust as needed.
We also really like the communication style. During certain parts of the project, we had a weekly call either by phone or video. They’d come to our office when needed, or we’d go there. We never had to guess what was going on. We also used their dashboard system so we could keep track of the project as well. The communication was impeccable.
What did you find most impressive about Planet Argon?
The things that keep us going back to them are the quality of their work, how responsive they are, and their creativity. They really take the time to understand what you’re doing and what you’re trying to solve before they throw options at you. I consider them a partner. They’re not trying to sell you something you don’t need.
Are there any areas Planet Argon could improve?
We had open communication along the way. Sometimes there would be a little confusion about who is doing what piece of the work, as our internal team would also work on projects. Because we had regular communication, though, that was always addressed as soon as it came up. It was never a surprise.
What tips or recommendations could you share that might increase the likelihood of success with Planet Argon?
From my experience, you can find multiple firms that would have the same technical expertise. It’s important to find the group who is the right cultural fit with how your team works, and definitely the firm that’s in alignment with your vision for the project, especially if it’s a large one. You’re going to need to work with these people for an extended period of time, in our case two years. Make sure you’re philosophically aligned with the firm.