What evidence can you share that demonstrates the impact of the engagement?
The custom payment gateway has been used and tested for around six months. Based on what they told us, the project itself is going to lower their fraud rate from 4% to 1.5%. Based on their average transaction, we should be able to save them a significant amount of money every year. Their development cost was around $30,000, but in one fraud transaction, we’ll be able to save them that amount of money.
I have one review on the time management app starting that after using it for six months, the user was able to bill two more jobs per week, which equated to $5,000 of revenue. They used the app to monitor employee hours, which ultimately allowed them to bid on jobs more accurately.
How did Plaidypus perform from a project management standpoint?
Their project management is really good. We work on adjustments to make scopes better after I give it to them. We had one change order for the whole customer retail project, which is really good in custom development. We only had two change orders for the time management app project, which is significant for its size and cost.
Plaidypus is very detailed. They communicate first and bill second. They want to make sure what they’re building is correct before they charge me for it. There offered a lot of good information.
I requested that we have meetings every two weeks and that they email everything else to me. We’d schedule those meetings and discuss sprint progress, backlogs, and needed changes via phone calls. They fit themselves into my schedule instead of making me fit into theirs.
What did you find most impressive about them?
The detail in their work is impressive. I’ve worked with a couple other places that just gave me a scope and weekly sprint review, but didn’t look at it from the customer side. When I work with Plaidypus, we go through the workflow in one direction, together, and then we test the product.
Ryan told me he didn’t like the way something felt, so they made changes and didn’t bill me for them because they thought the project wasn’t going to be functional for the users. He didn’t want to release a bad product.
Are there any areas they could improve?
Nobody's perfect. There were a couple of things throughout the process that we could’ve talked through more and planned better. Some pieces didn’t flow perfectly, including the communication between the customer and the retailer. Their developers were interfacing with my customer, and some of those meetings were less organized.
I’m more of a salesperson, but their developers aren’t. When I communicated that with Ryan, he got some of those calls instead of the developers, which helped. He’s trying to train his developers to communicate better. All of that was resolved accordingly.
Do you have any advice for potential customers?
Go to them and tell them what needs to be accomplished, and ask them the best way to go about it. They’ve done a lot. Many of the workflows that they’ve seen and worked with can translate back and forth to different places. It’s best to give them a goal and ask them how to get there. They’re really good at helping people find an end solution.