Pixlogix

Introduce your business and what you do there.

I am the Founder and CEO of SGDstyle. We house two brands, UrbanUndercover and TowelTopper. UrbanUndercover designs and develops better travel apparel and accessories for the modern traveling woman.

We focus on versatility, fit, functionality and style. We place emphasis on sustainability, superior craftsmanship and longevity of your clothing. We’re seasonless minimalists who believe in encouraging and creating a better world.

TowelTopper is our other brand and these are patented towel bands that will wrap around the towel on your body or your beach chair to secure it in place. It’ll turn any towel into a spa wrap to keep you covered at home or away.

When you wrap it around the towel on your lounge chair a the beach or pool, it’ll mark your spot and secure the towel from falling down your back or flapping in the wind.

What challenge were you trying to address with the vendor?

We needed a new website for both of our brands. The UrbanUndercover website required a lot more in-depth information and organization. It was a large project with everything from visual design to functionality.

We needed to make sure our website was integrated with all our various other platforms for performance, i.e. POS, email, marketing, etc. We had to develop a few new ways to market and sell creatively with virtual appointments, bundles and “coming soon”, as well.

The TowelTopper site, since it is just one product in multiple variations, was a little less complicated, but handled by Pixlogix with the same care and attention.

What was the scope of their involvement?

To keep our costs down (ugh Coronavirus), we designed the website and relied on Pixlogix to help us make it function. They took what we envisioned and made it live on the internet.

They handled all the coding and technical work. They were absolutely easy to work with, responsive and offered valuable feedback.

What is the team composition?

I was the point of contact from our side and we worked with an account manager, Uttam. Uttam then relayed all our information to his team of designers and developers.

Working with Uttam was seamless. We communicated mostly through WhatsApp and Email. He was always very responsive and clearly communicated anything they needed to share.

How did you come to work with the vendor?

We were searching for someone to work with and I posted on LinkedIn that we were searching. Uttam reached out to me and the conversation started that way. Many, many, many others responded, but I found that I liked the work of Pixlogix and the customer service, as I mentioned they were nothing but a joy to communicate with.

How much have you invested with them?

To date just under $10K.

What is the status of this engagement?

We have completed the initial part, which was getting the websites up and running. We are continuing to work with them on an ongoing basis, because websites are never “finished” but rather living documents, the face of your business.

Therefore we rely on them to help us with any kinks, new product launches, changes and basically anything that has to do with the websites.

What evidence can you share that demonstrates the impact of the engagement?

You can visit our websites at UrbanUndercover.com and TowelTopper.com to see how well the sites perform and function. This is the work of Pixlogix. After the launch of the UrbanUndercover website (the first and the larger of the two), we received many compliments and praise for the upgrade.

Our traffic is starting to increase as is the average length of time customers spend on our website. How did the vendor perform from a project management standpoint?
Beyond Fabulous.

As I mentioned, we had one point of contact, Uttam, which made it easy for us. We weren’t lost as to who we should approach about an issue. Everything went through Uttam and was communicated quickly and efficiently to us.

His response times were amazing, he was readily available, and addressed all of
our questions and concerns accordingly. He communicated the messages from his team clearly and we never seemed to have an issue.

What did you find most impressive about them?

I am very pleased to work with Pixlogix. I think most impressive is their communication, because I am in the US and they are in India. This could get complicated with long waiting times that delay projects.

But they were responsive. Also, it seemed everything I asked of them they were able to do. We may have had to make slight modifications, for valid reasons they explained, but for the most part, they handled all my requests with the utmost ease.

Are there any areas they could improve?

Not that I can think of. They focus on the design and functionality of websites and did a fantastic job. I do work with someone else for the SEO, metadata and all the marketing.

Pixlogix helps us make sure our sites are functioning correctly, are user friendly and look professional.

Please describe your company and your position there.

I run a design agency called Latice out of Mumbai, India. We design Identity systems, Products & 3D Experiences.

For what projects/services did your company hire Pixlogix?

We design a lot of Websites, Progressive web apps and Products. So it's essential for us to have a development partner could help realize what we design.

I came in with a half-done project that needed rescuing since I was burned by another developer who gave up on the project halfway through.

What were your goals for this project?

My immediate goal was to finish the project I had in hand which was an e-commerce business with a subscription model. This could be a benchmark for me to also test pixlogix skills when it comes to working with complex technology.

How did you select this vendor?

I came across pixlogix from the Awwwards directory and got in touch with them since they have an awwward under their belt. This reassured me that Samir and his team knew what they were doing.

Describe the project and the services they provided in detail.

The essentially rescued the project to help us build an e-commerce website for a toothbrush subscription company, besides which we have also worked on several other randing from simple websites to complex custom-built solutions for companies.

What was the team composition?

I still don't know how many people in the team are around since at any given point I only had to interact with one person, the project manager Meet and Samir himself. Which is extremely convenient for me as a customer and also doesn't raise any issues with regards to miscommunications.

Can you share any information that demonstrates the impact that this project has had on your business?

Partnering with them on projects has made me more confident to accept more complicated projects and helped me build a better relationship with my clients further. Knowing that they resolve any issues responsively if they may arise also puts my mind at ease. Working with them has definitely made my life easier.

How was project management arranged and how effective was it?

As mentioned before at any given point I've only had to interact with one person, the project manager Meet. Who takes notes very well and responds to concerns accurately. It's also great that they always build simple guides to complicated processes with annotated screenshots and steps that I can pass on to my clients as guidebooks.

What did you find most impressive about this company?

The Responsiveness, Attention to Detail & Quality of Work.

Are there any areas for improvement?

Nothing within their realm of control but if theres anything that could be done about bug detection, that would be great. I know it's difficult to find and resolve every bug out there since there are so many variables, but would be nice.

Introduce your business and what you do there.

Precept Partners is an end-to-end Internet development and marketing firm. We’ve been heavily engaged in the web since it began. We consult e-commerce companies, develop websites, and provide Internet marketing. Our specialty is e-commerce sales conversion optimization and SEO.

What challenge were you trying to address with Pixlogix?

We hire out pieces of projects to them. We have two other firms we also outsource to and the rest we do in-house.

What was the scope of their involvement?

We found that Pixlogix’s specialty is responsive design elements. They also know mobile really well. They can work across multiple platforms. They are good with WordPress, Magento, Drupal, Bootstrap, etc.

What is the team dynamic?

I work with Samir [CEO, Pixlogix] in terms of detailing the overview of the project. Then he divides the project up to his sub-developers and we work with the developers as needed.

How did you come to work with Pixlogix?

We went through an RFP/RFQ process. We searched design directories. I did a test project to find out how they communicate, how fast they can turn around a project, and what the cost benefit is.

How much have you invested with them?

We have spent $50,000–$200,000 with them.

What is the status of this engagement?

We started working with them in July 2013.

What evidence can you share that demonstrates the impact of the engagement?

Responsive design is very important to us, so I measure load times. We did a recent project with Google and interfaced four Google developers with the Pixlogix team and optimized the site. We were able to dramatically improve load time for them. We have different metrics that we use internally to measure. We have a number of SEO tools and Google Webmaster tools that we use.

How did Pixlogix perform from a project management standpoint?

They’re great communicators and are very accessible. They’re also very cost competitive. We use Skype, phone, and email to communicate. Having worked with other Indian shops, Pixlogix gets an A.

What did you find most impressive about them?

I’m impressed by their quality of work and attention to detail. I give them a project and they not only meet the project parameter but go beyond. That is something I look for in a developer.

We have come to a trusting relationship with them. Samir has been a great resource. We find the work is comprehensive. We’re detailed oriented in terms of all the parameters that we need. They have good core competencies and a good programming team. I have great confidence in them.

Are there any areas they could improve?

All I can say is continue to build their staff and do what they’re doing. I’m impressed with them and have no problem with them.

Please describe your company and your position there.

We are a small-batch specialty coffee roaster based out of Northern California, and in 2020 we'll be opening up a coffee shop and coworking space. I'm one of the owners and in charge of online marketing and sales.

For what projects/services did your company hire Pixlogix?

We needed to create some custom product pages for our coffee roasts on a Shopify website.

What were your goals for this project?

Our goals were to create pages that sell our benefits better to consumers to increase conversions.

How did you select this vendor?

I found them on Google, and they seemed liked they had the skillset I was looking for.

Describe the project and the services they provided in detail.

We have an e-commerce website built on Shopify, and I designed a new home page and product page to help with conversions. Pixlogix took my designs and developed the pages pixel-perfect.

What was the team composition?

I only interfaced with Samir, and he handled all communication with the engineers.

Can you share any information that demonstrates the impact that this project has had on your business?

The pages came out exactly as hoped. We are currently ramping up marketing spend to send more traffic to our pages, so we'll soon be comparing conversion rates.

How was project management arranged and how effective was it?

Samir acted as the project manager and made communication very easy. We directed all requests through him and he surfaced questions from the engineering team so I could get back to him with answers.

What did you find most impressive about this company?

I didn't need to spell out every detail of the design—they intuitively filled in some of the gaps and made great assumptions where necessary.

Are there any areas for improvement?

No.

Please describe your company and your position there.

I’m the founder and managing director of a safari tour company.

For what projects/services did your company hire Pixlogix?

I contracted Pixlogix to redesign my website and improve its functionality.

What were your goals for this project?

Our ultimate goal was to increase conversion rates.

How did you select this vendor?

Pixlogix contacted us with a proposal and shared some of their previous work. We decided to work with them on a few projects.

Describe the project in detail.

Once I decided on the tasks, I gave them my requirements. They’ve improved the outline and security of the website and increased loading speeds.

What was the team composition?

The owner of the company is my main contact. He delegates the work to his team.

Can you share any outcomes from the project that demonstrate progress or success?

We’ve received excellent feedback, especially since the current changes make our products more visible. For one thing, our new contact form is amazing. While we have yet to receive increased inquiries, I am positive things will turn for the better. We continue to revise the site, but what I’ve seen has surpassed my expectations.

How effective was the workflow between your team and theirs?

The workflow has been flawless. They send updates on all ongoing tasks and ask for my approval once each task is accomplished.

What did you find most impressive about this company?

They are the best IT company I have ever come across. Everything about this company is top-notch: communication, actual implementation, web design, and attention to details. We should have asked them to handle all of our projects, due to their reliability and consistency. Not only did I get a good firm to work with, but I also got a friend I could count on.

Are there any areas for improvement?

I don’t have any complaints so far. I can only learn from them and hope to make my clients as satisfied as I feel while working with Pixlogix.

Please describe your company and your position there.

I am the founder of Jawnt, LLC which is a software company that helps to curate efficient personal transportation trips.

For what projects/services did your company hire Pixlogix?

Pixlogix was contracted to help develop a first pass design and UI.

How did you select this vendor and what were the deciding factors?

Pixlogix was selected after a thorough online search of applicable candidate companies.

Describe the project in detail and walk through the stages of the project.

Multiple meetings were held with Pixlogix to align on the desired outcome of the effort. The team then held multiple meetings as needed per week to ensure the project was moving forward as needed.

How many resources from the vendor's team worked with you, and what were their positions?

The person who was mainly engaged with us was a Software Design Lead.

Can you share any outcomes from the project that demonstrate progress or success?

Pixlogix was able to quickly and efficiently develop a robust and clear design that met the project's objectives. The company was very supportive and was eager to receive feedback to ensure we were happy with the product.

How effective was the workflow between your team and theirs?

The project leveraged figma which was a very useful platform to share comments. The open communication between Pixlogix and us was very easy and they communicated effectively.

What did you find most impressive or unique about this company?

The company was very proficient in their customer service and was consistently eager to help us achieve our goals.

Are there any areas for improvement or something they could have done differently?

Nothing.

Please describe your company and your position there.

Content Manager

For what projects/services did your company hire Pixlogix, and what were your goals?

Website development

How did you select this vendor and what were the deciding factors?

Referral

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Website development and design

How many people from the vendor's team worked with you, and what were their positions?

The Founder, CEO was our initial contact after which we worked closely with the Business Development Manager

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site we saw an increase in audience engagement and client enquiries

Describe their project management style, including communication tools and timeliness.

Communication with the team saw prompt responses

What did you find most impressive or unique about this company?

The team was flexible, helpful, and efficient.

Are there any areas for improvement or something they could have done differently?

We keep having to fix bug issues

Please describe your company and your position there.

CEO - E-Commerce

For what projects/services did your company hire Pixlogix?

Checkout Mobile Optimization. Bugfixes

What were your goals for this project?

Conversion Optimization

How did you select this vendor?

Extension Service Partner

Describe the project and the services they provided in detail.

several bugs in usability and design behavior on mobile devices

What was the team composition?

Service + Developer

Can you share any information that demonstrates the impact that this project has had on your business?

Fast reply, detailed information

How was project management arranged and how effective was it?

100% solved

What did you find most impressive about this company?

I was impressed by how friendly the team was. 

Are there any areas for improvement?

Invoice should send automatically

Please describe your company and your position there.

We are an international company which matches top professionals lookings for new career opportunities with top multinational companies looking for talent.

For what projects/services did your company hire Pixlogix?

We have hired Pixlogix for several projects oriented toward web design

What were your goals for this project?

To improve the functionalities and design of our webpage.

How did you select this vendor?

We requested several quotes to different developers and chose Pixlogix because of their fast and correct understanding of our needs.

Describe the project in detail.

Their team underwent a process to optimize our web design and features according to our requirements.

What was the team composition?

Sunny (customer service) and Milan (developer).

Can you share any outcomes from the project that demonstrate progress or success?

We are very happy with the results. Pixlogix is doing a great work, and we will be hiring them for our nexts projects.

How effective was the workflow between your team and theirs?

Great. The communication is very fluent, and the team is always willing to help.

What did you find most impressive about this company?

They understood our desire for great results and worked until the project was perfect.

Are there any areas for improvement?

No, we are very happy with the actual service.

Please describe your company and your position there.

I’m the CEO of Eurecart srl. We specialize in IT services, organization, and logistics.

For what projects/services did your company hire Pixlogix?

We needed to create HTML code based on an existing PNG design. It was quite complex and contained a large number of pages.

What were your goals for this project?

We needed to create a mobile-responsive website based on a complex design.

How did you select this vendor?

We found them on Google, and, along with several others, requested they send us an offer. They seemed to represent the best balance between cost and results.

Describe the project and the services they provided in detail.

They built the website using HTML, CSS, and Javascript. Everything was based on the existing UI/UX of the PNG design.

What was the team composition?

We only talked to the project leader.

Can you share any information that demonstrates the impact that this project has had on your business?

They were very fast and delivered our new site on time.

How was project management arranged and how effective was it?

It was great.

What did you find most impressive about this company?

Their speed was outstanding.

Are there any areas for improvement?

They would do well to implement a more robust testing process.