What evidence can you share that demonstrates the impact of the engagement?
Pixel and Texel were amazing to work with and incredible partners. They gently guided us throughout the process as we were extremely hands-on. Of course, we also changed our minds along the way. We had input from the Board that took us sideways for about a month. They dealt with that extremely well and kept us on track and on time. I was really pleased with the app. When we launched, our clients liked that the interface was simple, easy to use, and good looking.
Our project was quite complex because it’s a last mile logistics for small food production and a delivery service. As a startup, I appreciated that they were extremely transparent on their costs. Pixel and Texel dealt with all the complexities so well. Another wonderful thing is that they were so involved that they actually became clients and signed up to use our tools. It was such a good collaboration.
How did Pixel and Texel perform from a project management standpoint?
Pixel and Texel generated detail-oriented milestones and deliverables. We met weekly and they would go through a list of 10–15 items they expected to achieve each week. That continued throughout the entire process. Their work was tied to their invoices as well so we could see if there were any issues. I've never seen that level of accountability in an outsourced relationship.
Andrew (CEO & Founder, Pixel and Texel) was particularly good at understanding what we were trying to achieve and then building it out week by week. He was able to take all our information and strategy and boil it down into what his team needed to do each week. We had a small internal team, so sometimes we ran late on tasks that they needed in order to move forward. So they were willing to take on additional pieces for us, such as signing us up with Apple so that we could interface with the App Store.
What did you find most impressive about them?
One of Pixel and Texel’s key strengths was that their team did a great job making it all feel seamless to us as the client. We didn't ever have to go back and explain what we meant, even though there was a lot of complexity in our work. They made a very simple user interface that was extremely impressive. It worked and we didn't have to go through multiple iterations. It was amazing how they pulled it all together.
Are there any areas they could improve?
Having never built out a mobile app before, I was surprised by all of the associated costs. We had to pay for payment processing, data hosting in the cloud, etc. They were multiple monthly fees that we ended up having to pay beyond what we had budgeted. Pixel and Texel did let us know when some features that we wanted would incur additional costs. That was really hard for us to budget for and put into our strategic plan for the future. It would have been helpful if they had spent time upfront in going over those issues with us.