Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
It's hard to attribute any specific feedback we've received to PINT's work.
How did PINT perform from a project management standpoint?
A huge improvement in our work with PINT has been the hiring of our project owner. He is very responsive, helpful in providing clear communication and making sure that our expectations are met. If there's a problem, he will make sure that we're getting quick responses. His involvement has also helped PINT's development team; we're all clicking a lot better.
What did you find most impressive about PINT?
Previously, it felt that the communication with PINT's team was a little challenging. We were submitting tickets directly into their system, and even though we made an effort to be clear, the responses weren't consistently fast. Having a layer of project management inserted into PINT's team has made for a much better experience for us. In the last year, I've been happier with the results.
Are there any areas PINT could improve?
When I first started in my role, there were cases of expiring certificates of which we weren't made aware. PINT is much more proactive in letting us know of these issues, which has been an improvement.
Also, the website is a little glitchy, but I don't know how much of this is related to using Sitecore. Graphics can load slowly, there is flashing, and caching can be an issue. PINT isn't always able to replicate the issue with the QA team, even though we can do so on our end.