What evidence can you share that demonstrates the impact of the engagement?
We’ve been able to onboard 4,000 teams in the fall of 2019, showing that it’s really user-friendly. We’ve tripled our revenue year over year for the last three years. We’ve created some videos online for people to get trained. It’s intuitive to people who use it. We’re moving into the U.S. market and they are even crazier about it. We were ahead of our time.
We couldn’t be happier with their ability to deliver the technology for us and our customers. They always delivered for us.
Whoever uses our system, become raving fans because it solves so many problems and it’s so intuitive. I have thousands of testimonials from people. Most of our support calls start off with telling us it’s an incredible system and that they can’ believe how easy and intuitive it is, that it saves their volunteers tons of time, everyone loved it including the managers, the coaches, the conveners, the time keepers, the referees, and every stakeholder.
We even had a guy come on board to have another set of eyes on our system. He had been a CTO of Ticketmaster in Canada when they launched their digital app that I love. He went in and did an audit of our system and he was blown away by how clean, smooth, and intelligent all the systems work together.
Now we get probably a couple calls a week about the app from the U.S., and we have four leagues in Germany using it.
We’ve had a couple glitches. We did an update that messed something up and we had to switch it and go back to the old way or do a patch. There are possibly thousands of games over a weekend that they were able to work through problems and fix them while those games were being scored and played and uploaded. Our uptime is 99.99% for over two years with the new system.
We get compliments all the time on our branding and our logo and our colors.
I was blown away by what we got and what the value was for what we paid. It happened in such a quick timeframe.
How did Pieoneers perform from a project management standpoint?
Project management is exceptional. We’ve always felt we were their biggest client whether we were or we weren’t. It’s collaborative. Once you are dealing with a development company, you’re in a symbiotic relationship. If we struggle, they’re going to struggle; vice versa. If we’re successful, they’re successful. It’s been the latter. I couldn’t speak enough to their abilities to deliver for us especially when we needed them to deliver it. We’re in the U.S. and dealing with USA hockey and a whole different set of penalty codes, etc. We’d reach out to them last minute and ask them to have it ready and tested to be able to present in a meeting in seven days. They’d always say yes and they’d figure it out.
They had teams working almost around the clock. They did what they had to do to make sure when a puck dropped on a game on a Friday night in September, everything worked.
If there’s a problem or glitch, we hear about it immediately. I don’t think we’ve ever been down for longer than an hour. I hold them to the highest standard because we have to. We’re a fledgling company growing and you’re only as good as your ability to keep it going and making it smooth and easy. We pride ourselves on being able to get back to the clients and be there for them when they call. We’ve also seen, in this space, there’s a lot of complaints about technology companies because they don’t hear back for a week or they send an email and you can’t reach the people. We give them our phone numbers. With that, we need a company that does the same thing. When we answer the phone, we need to be able to get somebody at the other end to answer the phone and fix anything.
What did you find most impressive about them?
They have a genius inside their company, Andrew (CTO). He understood what we were trying to accomplish and he took it on as a personal challenge. It became personal to him. He came up with ideas, concepts, and ways to make the system work. He wanted something to work in 1/15 of a second. I was on the other side saying if it happens in a second, we can work with that. He held himself to the absolute highest standard that geniuses hold themselves to sometimes. We were the beneficiary of that type of daily, hourly, minute by minute thinking and actions to build our system.
Are there any areas they could improve?
They could charge me less but we got the very best talent.
Do you have any advice for potential customers?
Look at all that they offer. We were going from mom and pop shop with our sales and our volumes to global, number one position. We are the number one hockey and lacrosse digital scoring system in the world. I suggest anyone make sure they look at the whole suite of services.