Phoenix Industry

BACKGROUND

Please describe your company and your position there.

I am the CEO of a company that produces aluminum and steel flagpoles, advertising and government flags. My company has many years of experience in the production of flags and flagpoles. Modern equipment with computer control allows to make flags for any operating conditions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Phoenix Industry, and what were your goals?

As we are a demanding company in terms of the quality of our product and by such criteria, we were looking for a team that carries out our Internet project. Project objectives: convenient, modern e-commerce website, understandable to our customer. Development deadlines, guarantees and modern technologies - important for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected the five best companies (in our opinion). The selection took place in two stages. After the first stage we selected two companies. Already at this stage the company Fenix, for us, was the favorite.

The important factors for us were:

• Professionalism.
• Communication
• Personal feelings.

By all three criteria, the representatives of Fenix proved to be superior to others. The Fenix team delves into the business and offers the most effective solutions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At the stage of selecting companies, Fenix team provided us with the most detailed proposal. We discussed important for us details of the future project (speed, further improvement, SEO, support) and chose LARAVEL framework. Also Fenix provided stages of development of our project.

After signing the contract the work was set up as follows:

Stage1:

• Prototyping (UX design) and writing detailed documentation
• Design concept development
• UI project design
• Connecting the SEO team to support the development

Stage 2:

• Work of Front end specialists and Back end specialists
• QI tests At the stage of QI, the SEO team joined to carry out their work for promotion.

PM held a presentation and training for our company on how to work with the CMS system that was developed. The site was as ready as possible for further work and promotion. We have also launched the SEO promotion.

How many people from the vendor's team worked with you, and what were their positions?

Developer Team Project manager, UX/ UI-designer, 3 developers, QI, and an SEO-Team Lead.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The finished project fully meets all our requirements. We got a lot of positive feedback from our clients about our new website. Our conversion rate has increased by more than 600%. The project is ready for further promotion, which we are now doing with the Fenix team.

Describe their project management style, including communication tools and timeliness.

Communication is one of Fenix strengths. We paid attention to it from our first meetings. Before signing the contract, the PM, the UX/UI specialist, the SEO specialist, dev. lead communicated with us. Other companies had only sales representatives at the meeting.

After signing the contract, our project was managed by a PM who answered our questions at any day of the week and at any time of the day. We were also connected to the task tracker (Jira). Every week the PM made report on the stack of tasks done and determine the next one.

As the project was ready and after the CMS training, Vladislav (PM) was in touch with us answering all our questions.

What did you find most impressive or unique about this company?

The Fenix team consists of professionals in their field, so we were sure that project would be 100% successful. Professionalism, understanding of the goals and objectives of the client. Understanding the future life of the project and this is only a small part of our impressions.

Are there any areas for improvement or something they could have done differently?

When communicating with the Fenix team, we realized that they are constantly developing and do not stand still. We are sure that even if there are any issues that need to be corrected, they will fix them by themselves as soon as possible.

BACKGROUND

Please describe your company and position.

I am the Marketing analyst of HURMA

Describe what your company does in a single sentence.

HURMA is an international technology company. We are developing an HRM software of the same name that combines all HR, recruiting, and OKR processes in one system.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Phoenix Industry to accomplish?

• UX/UI design for HRM SaaS

SOLUTION

How did you find Phoenix Industry?

• Online Search
• Referral

Why did you select Phoenix Industry over others?

• High ratings
• Great culture fit
• Referred to me

How many teammates from Phoenix Industry were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Phoenix Industry made for us the next scope of work: 

• prototyping (UX design) and writing detailed documentation;
• design concept development and UX/UI project design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We got a lot of positive feedback from our clients about our new website and HRM system. Our conversion rate has increased by more than 300% in a month

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Phoenix' strengths is a communication. Before signing the contract, the several specialists communicated with us very attentive.

What was your primary form of communication with Phoenix Industry?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Phoenix team consists only of professionals in their field, that's our project are 100% successful. Phoenix Industry also provided helpful recommendations for our development strategy.

Are there any areas for improvement or something Phoenix Industry could have done differently?

Despite close cooperation, no shortcomings were found.

BACKGROUND

Please describe your company and your position there.

Marketplace for artists to print their designs on clothes, mugs etc. Artists open their galleries, create products with their designs and we sell it. I am the owner of this company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Phoenix Industry, and what were your goals?

Our main goal was to create a completely autonomous marketplace where artists independently create products with their designs. The main problem was the correct work with graphics and clear control by the artist of all sales and royalties based on the goods sold.

SOLUTION

How did you select this vendor and what were the deciding factors?

Phoenix Industry has background in marketplaces which we checked before and also they showed their designs. Thus we ordered and the site design and development. One of our condition was to finish project at the end of February before the season start. On February 23th we finished the final test and had to go live on February 25th. But Russia started war in Ukraine on February 24th. We asked Phoenix to make a break for some time. In one month we continued the project and finished it. Thus our goal was achieved and guys proved they can work in any conditions to deliver results.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope:

1. Detailed review of our needs, which was a very important step
2. Website design (pages structure, detailed description and design)
3. Prototype development and functionality test
4. Design development
5. Tests and additional functionality review
6. Final test
7. Production and final corrections
8. SEO services

How many people from the vendor's team worked with you, and what were their positions?

• Project managers
• Designer
• Developers

Main contact person was the project manager who communicated properly between us and developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have a fully independent marketplace which can be used by artists and as a personal shop, and as a gallery.

Describe their project management style, including communication tools and timeliness.

Very friendly and a lot of fun. We had weekly online meetings. We used Trello to fix all agreements, steps, results and tests. All questions were fixed in Trello also so we never had misunderstanding or unclear points. No negative communications at all.

What did you find most impressive or unique about this company?

1. Clear scope and results. First time we worked with the team who properly work with the blueprint. Thus they understood what we wants as a result before starting to work
2. Great understanding of design
3. Result oriented

Are there any areas for improvement or something they could have done differently?

I think they doesn't need to improve anything. We had 3 companies during 2 years which developed the previous versions of the site. And Phoenix made much more from the scratch for less time.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a professional restaurant equipment dealer, we supply restaurants with everything they need. From a knife to a refrigerator.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Phoenix Industry, and what were your goals?

We needed an agency with extensive experience to create an E-commerce project, with a full list of services: Design Development Marketing strategy We were looking for a long term partner

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Phoenix Industry on the recommendation of partners and had an interview where we discussed all the details of our project. The meeting was productive and very informative, the technical director and business manager explained all the details and professionally described all stages of development. Following the meeting, we decided to hire a team at Phoenix Industry.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We were pleased that the Phoenix Industry team conducted a detailed interview to clarify what we specifically needed and sorted out all the issues. Only after that, they provided information about the price and terms. After signing the contract, the main stages of our project were: creating a directory architecture that would be convenient for our clients and for further SEO, then the guys developed the design, developed the Laravel CMS and tested everything. We have successfully completed the development and are now working on the SEO and PPC.

How many people from the vendor's team worked with you, and what were their positions?

PM, UX-designer, UI-designer, 4 developers, SEO-Team Lead, PPC-specialist

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have launched the project and are working on the SEO and Google ADS, as a result of which the number of new customers has greatly increased.

Describe their project management style, including communication tools and timeliness.

We had a chat where we could communicate with the project manager and other team members. We were given access to the task management system and we saw the status of all stages of development. Every week we held meetings to discuss updates, plans and next steps for the project. The Phoenix Industry team is strong in communication and very active.

What did you find most impressive or unique about this company?

Phoenix Industry showed high professionalism and accurately designed and developed the product. We also received recommendations on the marketing strategy.

Are there any areas for improvement or something they could have done differently?

We are pleased with the result and continue to work with Phoenix Industry.