Design. Build. Launch.

Gold
VERIFIED

Like any great team, ours is full of passionate people. Everyone brings their unique set of multi-disciplinary skills to help craft every project from the ground up.  We have16 years of experience as a solid, delivery-driven, development company. Through blood, sweat, and tears, we have have mapped out the possible problems ahead. We are here to help navigate the potholes and hiccups, providing solutions before they become problems.

Think of us as your app’s life coach, here to make sure it reaches its full potential. You have the vision and we have the road map, LETS DRIVE!

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1998
Show all +
Santa Monica, CA
headquarters
other locations
  • 530 Technology Drive
    Irvine, CA 92618
    United States
  • 515 South Flower Street
    Los Angeles, CA 90071
    United States

Portfolio

Key clients: 

Bank of America, Red Cross, Henkel International, Experian Interactive, Life.Church, Motion Picture Industry, PGA of America, SnapMD, Jim Henson Company, Rackspace, University Frames, Quiksilver, Transamerica, Jostens, Caltrop, J2 Global 

Snap.MD - Telemedicine Responsive App

The SnapMD Connected Care telemedicine platform allows providers to extend their reach of care by leveraging secure one-on-one live video, audio and text message consultations between ambulatory patients and their primary care and specialty care physicians. Our SaaS solution is a robust cloud based HIPAA and HITECH compliant communications platform developed to enable healthcare providers to directly engage
patients remotely in a “virtual care” environment.

Minglrr - iOS App

Connect, Chat and Mingle with people of your similar cultural background and faith. You can search for people right near your location, or all over the country. Finally, a matchmaking app with a little bit of culture. Get matched with people of similar faith and ethnic backgrounds, and let things move at your own pace. Express yourself and get to know others like you.

TradeOnly - iOS App for iPad

PhD Labs built a state of the art ERP (Enterprise Resource Planning) app that allowed its users to literally manage their entire business from the road. Our client challenged us to design a full featured ERP system that could function properly within the limited screen real estate of an iPad. We met that challenge full force and designed the most beautiful and elegant ERP tablet application on the market. Long live the

road warrior.   

IronRide - iOS/Android App

Meet, Connect & Ride. IronRide is the first mobile community to offer bikers the ability to build a street profile and share all things chop or hog. Designed by Harley Davidson riders for motorcycle enthusiasts everywhere. Ironride is a must for on-the-go bikers looking to share favorite rides, pictures, and more. Venture into the Ironride community.

FEATURES

  • Find and
create connections
  • Snap and post pictures
  • Create private rides and invite friends
  • Pin your favorite spots along the way
  • Search ride directory to find best routes and pit stops with turn by turn navigation
  • Hashcam - iOS App

    Hashcam is a photo challenge game based on hashtags. Whether you’re looking to vote on a photo, create your own private challenge, or join an existing challenge, we promise you’ll love it! You can vote for or against any photo in a challenge and see how the world rates your creative hashtags and pics. By creating your own challenge (private or public), you can see what people think of your #greatidea and allow them to

    contribute their own take on that #greatidea.

    University Frames - Ecommerce Application

    University Frames represents the finest frames in America to college and university bookstores throughout the USA.  PhD Labs delivered a fully custom eCommerce solution with customer fullfillment and client management system. 

    Reviews

    Sort by

    Mobile App Development for Fertilizer Consulting Company

    “They were efficient and had good communication, making more slides than what we agreed upon.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    4.5
    The Project
     
    $10,000 to $49,999
     
    Oct. 2018 - Jan. 2019
    Project summary: 

    PhD Labs designed about 50 mockup screens to outline the workflow of a mobile app for crop growers. They collaborated closely with the in-house team to determine app features.

    The Reviewer
     
    1-10 Employees
     
    Los Angeles, California
    Crop Adviser, Agricultural Consulting Company
     
    Verified
    The Review
    Feedback summary: 

    PhD Labs worked quickly and designed an app mockup that exceeded expectations. Internal stakeholders gave positive feedback, saying it would be a highly productive and useful app. The team is quite expensive, but they do amazing work.

    BACKGROUND

    Introduce your business and what you do there.

    I’m a crop advisor for a fertilizer and pesticide application and distribution company. Our pest control advisors look for pests and pathogens in crops, and I analyze soil and plant tissue samples to determine crop fertilizer requirements.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with PhD Labs?

    We wanted to design a mobile app to support our fertilizer business.

    SOLUTION

    What was the scope of their involvement?

    We only worked on the design phase of the app, with PhD Labs using InVision to share about 40–50 mockups of the different screens that would be included in the app if we went forward with the development. We’re able to see the design to review the flow of the app and what we want in each section and on each page. The app would allow our growers to have a digital version of their fertilizer plan and to record how well they stick to the plan.

    What is the team composition?

    We worked with three people.

    How did you come to work with PhD Labs?

    We reviewed numerous companies and found PhD Labs to be the best fit.

    How much have you invested with them?

    We spent $35,000.

    What is the status of this engagement?

    The project lasted from October 2018–January 2019.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We presented the prototype to our board of directors, and they gave positive feedback. They think it’ll be extremely useful to our growers.

    How did PhD Labs perform from a project management standpoint?

    They had an efficient team that listened to what we wanted and took time to understand how the app could address some of our challenges. We worked together to clarify some of the concepts and translate them into useful mobile app features.

    What did you find most impressive about them?

    They had an efficient workflow and answered all of our questions and concerns. The prototypes slides were of high quality and met our needs. They had a professional attitude towards the development and turned our idea into a reality that will launch our business forward. We collaborated well, and the people at their company made the partnership enjoyable. They were efficient and had good communication, making more slides than what we agreed upon

    Are there any areas they could improve?

    They’re expensive, but they exceeded expectations.

    Do you have any advice for future clients of theirs?

    Know what you want them to accomplish. The clearer you can be, the more efficient the process will be.

    5.0
    Overall Score I had a great experience. They never made me feel bad for not knowing much about software dev, and I learned a lot.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They were responsive and easy to get ahold of, even the senior team members.
    • 4.0 Cost
      Value / within estimates
      They’re expensive, and other firms may provide similar deliverables for less. But you may not get the same level of professionalism and attention.
    • 5.0 Quality
      Service & deliverables
      The prototype slides were detailed and looked good. The team included everything we asked for.
    • 4.5 NPS
      Willing to refer
      My only hang-up is the cost.

    Prototype Development for App Startup

    “I'm very happy with the custom prototype Phd Labs created overall.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    December 2018 - January 2019
    Project summary: 

    Phd Labs designed and created a prototype of a mobile app, importing Sketch files into InVision.

    The Reviewer
     
    1-10 Employees
     
    San Francisco, California
    Founder, Nonprofit App Startup
     
    Verified
    The Review
    Feedback summary: 

    Phd Labs delivered a creative, highly customized prototype that has been well received through initial user testing. In addition to the quality of their work, they also delivered ahead of schedule, were receptive to feedback, and patient in walking a first-time founder through the process. 

    BACKGROUND

    Introduce your business and what you do there.

    I'm the founder of a nonprofit mobile app startup.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Phd Labs?

    I reached out to Phd Labs to design and develop a clickable prototype of my app.

    SOLUTION

    What was the scope of their involvement?

    Phd Labs helped me with the design phase of my app, creating a prototype that consists of Sketch files imported into InVision. The final deliverable does not consist of any code, but rather serves as a clickable prototype. I may also work with them to develop the app itself in time.

    What is the team composition? 

    I worked with three people, including Robert (Founder, Phd Labs), a project manager, and a designer. 

    How did you come to work with Phd Labs?

    I asked fellow members of the Co-Founders Network for recommendations. Initially, I was looking for a developer to build the app itself, but after some initial conversations with Robert and others, I realized I needed to start smaller. I was very impressed by the way Phd Labs presented their ideas and the fact that previous customers had rave reviews about their work.

    How much have you invested with them?

    The project cost about $10,000.

    What is the status of this engagement?

    They worked on the prototype from December 2018–January 2019.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    I'm very happy with the custom prototype Phd Labs created overall. I've received a lot of positive feedback through initial user testing, which is my biggest indicator of success thus far. 

    How did Phd Labs perform from a project management standpoint?

    They performed very well. They were clear in communications, receptive to my feedback and good about setting expectations for a first-time founder of a startup, educating me about the process throughout the engagement. 

    What did you find most impressive about them?

    Unlike other vendors who generally offered to create the prototype using an existing template, Phd Labs was able to provide a more creative, customized version. They were also very quick to turn around deliverables and provided a lot of helpful feedback. 

    Are there any areas they could improve?

    Although I appreciated that they didn't require me to complete strict assignments before getting started, a little more preparatory work with me could've reduced some friction since it was my first time working on a project like this. 

    Do you have any advice for potential customers?

    Be clear about what you want, but also open to suggestions because they can offer a lot of interesting design ideas and expertise. 

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They delivered ahead of schedule.
    • 4.5 Cost
      Value / within estimates
      We got a lot of value, but a project of this nature is still expensive for a startup.
    • 5.0 Quality
      Service & deliverables
      I'm very happy with the deliverable and have received a lot of positive feedback thus far.
    • 5.0 NPS
      Willing to refer

    App Development for Re-released Social Calendar

    "They were able to start the project as soon as I needed, and the cost was right."

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    Dec. 2016 - Ongoing
    Project summary: 

    Moving on from a previous development team, PhD Labs stepped in to take the prototype of this social calendar app to market. The project is in-process but the app is to delivered on iOS & Android.

    The Reviewer
     
    1-10 Employees
     
    Orange County, California
    Linda Frank
    Founder, Viralocity Software
     
    Verified
    The Review
    Feedback summary: 

    The app is near ready to test so there aren't metrics available yet. However, on a qualitative side, the client is impressed with the app design and highlights PhD's ability to deliver under tight timelines.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the president of a software company. We’re the creators of Heyoo, which is in development right now for its second version. I’ve come up with a new concept for life organization and created a product that is a social type of calendar. We’ve eliminated email, and it runs almost like Facebook. You can look up anyone in the world and invite them to calendar and plan schedules. We’ve incorporated a new feature, which I can’t talk about until it’s released, but it’s going to revolutionize the way people look at calendaring. PhD Labs has been an important part in making this happen for us.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with PhD Labs?

    We needed a team to take over the development. We already had our prototype built for version 2, but I was looking for a team that was strong in iOS and Android and able to get us to market a little faster. I ran into snags with our other development team, as they were slower and couldn’t pull it off as well as I needed. PhD Labs was pretty strong, and they’ve just been phenomenal in timelines for us.

    SOLUTION

    What was the scope of their involvement?

    We haven’t had anything crazy when it comes to the technical portion. When we were filing the round of non-provisional patents, the development team was able to speak to my patent attorneys, give input, and look at our draft before we finalized. On the technical side, PhD Labs understands the technology of what I’m trying to accomplish. They were able to dive right in without many questions and start development.

    The team at PhD Labs provided UX design, backend, and frontend development. Our backend developer was the one who really expedited the project by getting it all done quickly, so our frontend iOS guy could jump on and start coding. It went very smoothly.

    How did you come to work with PhD Labs?

    I found them by researching on the internet. I needed someone local, in Orange County, California. I didn’t want to go out of state, and I definitely didn’t want to go overseas. I interviewed four development companies, and PhD Labs was the one that ticked all the boxes. They’re local, and they have the team size I needed. They were able to start the project as soon as I needed, and the cost was right. It’s been a very good experience with them.

    How much have you invested with PhD Labs?

    We’re paying in stages as the project goes on, and it’ll be anywhere from $200,000 to $235,000. We’ve paid $150,000 so far.

    What is the status of this engagement?

    We had our kickoff meeting at the end of December 2016. I met with PhD Labs a couple of times before that to go over the vision, walk through the prototype, and finalize screens. Their development team started work on the 2nd or 3rd week of January, and they’ve got probably more than half of the software done already, which is phenomenal. We’re doing an iOS and Android version of the app first, and then we might add a web portion on after. We’re looking at a launch date in the first week of May.

    RESULTS & FEEDBACK

    Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

    We’ve had one test release so far. It looks very nice, and we’ll have another one soon. Right now, everything looks very clean, and it’s working. We haven’t released anything to anyone yet on test flight. We’re keeping it very secretive, as we have two new features that will be launched. I’m the only one seeing it right now. We’ll bring on other test users closer to the end of April.

    How did PhD Labs perform from a project management standpoint?

    We have standup meetings once a week. We started out at twice a week, but that wasn’t necessary because I’m not a picky person. I’ve just been letting PhD Labs do their job. Every Wednesday I have a meeting with the project manager, and maybe the UX/UI guy. I get updates constantly. If I email them with a question, they get back to me within a few hours. The communication is phenomenal. Email is our first choice to communicate, and then we have calls on Wednesdays.

    What did you find most impressive about PhD Labs?

    I think the communication is definitely a plus. The thing I’m most impressed with is timelines; how fast they’re getting this product out. They knew it was very important for me, as I’ve got people waiting. They stepped it up with timelines.

    Are there any areas PhD Labs could improve?

    It’s nice that I had something to compare it to, from the first development group I had hired for version one. I got my feet wet with that, and I knew what I didn’t want. When we met with PhD Labs, I expressed all those concerns to them, and they literally blew it out of the water. They exceeded my expectation for this next build. I don’t think there’s anything else I could ask, other than not having to pay for it until the end. Paying along the way is tough because you don't see the product, and you’re paying a lot of money. It’s nice when you finally see it coming alive because then your dollar value goes toward that. I think everything has gone extremely smooth on this second version.

    When working with the project manager on the first version, they showed me screenshots along the way. We storyboarded it and did the wireframes. As they released things for testing themselves, I didn’t get to see any of that. I didn’t get to test it along the way. In the end, the app went live, and there were tons of bugs. The way the platform flowed wasn’t what I wanted. The dev team said they couldn’t go back and change it without charging me more. I was disappointed with the outcome in certain ways.

    With PhD Labs, I’m a part of it. When they do a release, I get to see it first. If there’s a problem, we can fix it right away. When you’re expressing your vision to someone, and they’re not communicating that to the team in the right way, it’s going to cost you time and money to fix it. I like that I’m part of their team, and they let me see the progress as we go. Once we finally update this in the App Store and Google Play, it is going to be my vision, and that’s huge.

    5.0
    Overall Score I’ve had no complaints at all.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      PhD Labs' deliverables so far have been very timely.
    • 5.0 Cost
      Value / within estimates
      The cost is fantastic for what I’m getting. We did get other bids, and PhD Labs came in very reasonable. They were also negotiable with me. They worked with me and listened, and they brought their cost down for me.
    • 4.5 Quality
      Service & deliverables
      The caliber of the development team they’re using is top-notch. We haven’t finished yet, so I don’t want to give them a five, just in case something happens.
    • 5.0 NPS
      Willing to refer

    App Development for Bartending Social Network

    "They’re easy to talk to, and they’re open to input."

    Quality: 
    5.0
    Schedule: 
    4.5
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    June 2016 - Ongoing
    Project summary: 

    PhD Labs is currently building a bartending-focused app for iOS. After it’s launched, the client plans to build an Android version and market the app utilizing Phd Labs' services.

    The Reviewer
     
    1-10 Employees
     
    Los Angeles, California
    Luis Arida
    Co-Founder, Tending
     
    Verified
    The Review
    Feedback summary: 

    This client, like others, spotlights Phd Labs' upfront crash course for startups they term "app camp".This planning process sets the stage for improved project collaboration, communication, inclusivity, and success.

    BACKGROUND

    Introduce your business and what you do there.

    I am the co-founder of the company and app Tending, a social networking app for bartenders.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with PhD Labs?

    I hired PhD Labs to build the app from scratch because I don't have any developers on my side.

    SOLUTION

    What was the scope of their involvement?

    PhD Labs is currently building the app for iOS. After it’s launched, they’re also going to build an Android version of it and take on the marketing for us as well. They’re transitioning their business to more of an incubator model, which will include a marketing component.

    Essentially the app is a way for bartenders to connect with their regulars. The bartending industry has a lot of turnover and attrition. With this app, a bartender can build their business and take their clientele wherever they go. On the customer side, bar patrons can use the app to find great bartenders in a specific area. Bartenders can develop a following so that patrons follow their favorite bartenders. Bartenders can check into work and send notifications to their followers like, “I just started my shift,” “Here’s the drink special,” or “If you come in the next hour, margaritas are a dollar off.”

    How did you come to work with PhD Labs?

    I found PhD Labs after doing some research online about a year ago. I might have found them on Clutch.co, I can't remember. I reached out to several app developers in California and one in Canada. I was trying to find the right fit for the project. After I had finished my research, I decided to look at one more company, PhD Labs. When I met with them, they were a complete match for me, culture-wise. Their executive producer and I clicked right away, and I knew they were the right fit.

    How much have you invested with PhD Labs?

    I invested about $90,000 into PhD Labs for the app alone.

    What is the status of this engagement?

    I started working with PhD Labs in June 2016.

    RESULTS & FEEDBACK

    How did PhD Labs perform from a project management standpoint?

    PhD Labs set a lot of two-week sprints that included details on what they expected to get done in that time, and for the most part, they hit every mark. A couple of deadlines were missed by a little bit, but that wasn’t necessarily their fault. As an owner and founder, I understand there are going to be complications, and timelines may not be hit every time. PhD Labs was communicative every time they had issues, so it was never a problem.

    What did you find most impressive about PhD Labs?

    I was most impressed by PhD Labs’ collaboration, communication, and inclusivity. They’re easy to talk to, and they’re open to input. We began the project with what they call an app camp, where we spent a whole day mapping out what we wanted to do with the app regarding the layout. That whole process was great. PhD Labs' UX [user experience] designer, Jason Martinez, is amazing and a real genius regarding the understanding of what the UX should be. David Ray [Product Designer, PhD Labs] is really artistic and another great collaborator. They all seem to be artistic-minded and creative, and I appreciated that.

    Are there any areas PhD Labs could improve?

    The only thing I can think of that PhD Labs could improve involves asking for the financials and breakdowns of costs, why they cost what they do, and getting the billing done in a timely manner. Part of that has been our fault too; PhD Labs would bill us on time, but then we wouldn't be ready to pay a certain part of the bill. I think both sides could have done better on the financial part of the project.

    5.0
    Overall Score PhD Labs has been great all the way through.
    • 4.5 Scheduling
      ON TIME / DEADLINES
      The app hasn't been launched yet. I wanted it to be out by now, but I know there have been issues and a couple of missed deadlines. It’s hard to blame PhD Labs for those.
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    App Development for Landscaping App Startup

    "They understand app programming on another level completely."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Aug. 2016 - Ongoing
    Project summary: 

    PhD Labs is handling the entire development of this app that will work to solve problems in the residential landscaping industry. This project and partnership are still in process.

    The Reviewer
     
    1–10 Employees
     
    Sandy, Utah
    Chris Holt
    Founder, Scapegoat App
     
    Verified
    The Review
    Feedback summary: 

    The project management techniques, Phd Labs' team members, and their programming acumen are highlights for the client in this ongoing partnership.

    BACKGROUND

    Introduce your business and what you do there.

    I'm venturing into the landscaping industry. I live in Sandy Utah and my company is small for now. The landscaping industry is huge though and produced about 78 billion dollars in 2016. I believe Scapegoat will up that number. We are mainly targeting residential landscaping, property maintenance, and snow removal while bringing the industry up to date.

    I am the founder and managing member of Scapegoat. Right now, my responsibilities are acquiring funding, web design, structuring the core business, and finding possible partners.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with PhD Labs?

    My challenge was to create something new that solved multiple problems in the residential landscaping industry.

    I saw the opportunity to solve that problem with a mobile application that makes the whole hiring and paying process much simpler, quicker, and more fun. My target market is homeowners and property managers that don’t have time to maintain their yard or yards and don’t have the time to meet landscapers for the arduous bid process.

    SOLUTION

    What was the scope of their involvement?

    My solution was a simple mobile app called Scapegoat. PhD Labs is handling the entire development of the app and it is still in process.

    How did you come to work with PhD Labs?

    I think PhD Labs was the fifth app developer I talked to and they were by far the most impressive. They specialize in startup companies and they were willing to help me realize my vision.

    What is the status of this engagement?

    The estimated time for completion was four months.

    RESULTS & FEEDBACK

    Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

    So far, I am totally impressed with PhD Labs. They understand app programming on another level completely. The staff members excel at their jobs and I have been nothing but excited about working with them. Their design process is called “app camp”, and it helps people like me that aren't tech geniuses to fully see the scope of the process, including every button and menu it will need, and so many other things that you don't think of unless you are a pro.

    What did you find most impressive about PhD Labs?

    They have lived up to everything they said they would do and then some. I can't wait to keep working with them as the app keeps growing.

    5.0
    Overall Score They easily deserve a ten.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They have always been on time and they work around my schedule.
    • 5.0 Cost
      Value / within estimates
      So far, they have been very up front on all costs and stayed on target.
    • 5.0 Quality
      Service & deliverables
      A ten for sure. The work is amazing.
    • 5.0 NPS
      Willing to refer
      I have already referred people to them.

    Mobile Development for Cloud Services Company

    "My team is very satisfied with the work and end product from PhD Labs."

    Quality: 
    5.0
    Schedule: 
    3.5
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
    Project summary: 

    PhD Labs refreshed the UI of an existing website. They created mockups and corresponding HTML code for all redesign screens and produced responsive UI designs for tablet users.

    The Reviewer
     
    1001-5000 Employees
     
    Los Angeles Metro Area
    Sr. Product Manager, Cloud Service Firm
     
    Verified
    The Review
    Feedback summary: 

    The new design is visually attractive and easy to use. PhD Labs is an experienced, talented UI/UX team that offers innovative ideas and delivers on promises and expectations. They excel at building on initial concepts and creating an open dialogue to encourage client engagement.

    BACKGROUND

    We are a cloud services and digital media company offering several consumer and business applications. My role is senior product manager for the corporate application we offer.

    OPPORTUNITY / CHALLENGE

    We needed PhD Labs to provide a fresh UI [user interface] design for part of the corporate application. We wanted the end customers to have something that was easy to use and attractive.

    SOLUTION

    PhD Labs was hired to create a new look and feel for our application and provide the HTML code for the redesign as well. So, there was a major development aspect to the engagement as well.

    Other services included in this project were the delivery of responsive UI designs and HTML code to service our tablet user customers. PhD provided mockups for all redesign screens and all of the corresponding HTML code.

    RESULTS & FEEDBACK

    My team is very satisfied with the work and end product from PhD Labs. They have a solid UI/UX [user experience] team that brings innovative ideas to the table and delivers on promises and expectations. I particularly like how the PhD team builds on your initial concepts and creates an open dialogue to ensure that you are part of the process.

    My only small critique involves project schedule. They were generally on time but did deliver a few elements a week or two past the deadline. These delayed items didn't impact the success of the project.

    4.5
    Overall Score
    • 3.5 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Web Development & Social Media Work for Family Restaurant

    "I think they’ve been great. They’re really passionate about what they do." 

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
    Project summary: 

    PhD Labs began work by building a website and developing an app. When it became more cost effective to redesign the website, PhD Labs handled the redesign. The agency also manages social media.

    The Reviewer
     
    11-50 Employees
     
    Los Angeles Metro Area
    Manager, Family Restaurant and Bar
     
    Verified
    The Review
    Feedback summary: 

    PhD Labs excel in responsiveness, creativity, and enthusiasm. The agency boasts a highly skilled staff that fully commits to the projects they contribute to. PhD Labs is constantly improving, especially in their communication. There are no complaints for PhD Labs’ performance.

    BACKGROUND

    Please describe the restaurant and your role.

    We’re an American-type bar and grill. We try to go for a hometown feel and really connect with our community. We have another restaurant that we’ve had for 20 years; it’s a ‘50s-style diner that has kind of that cheers atmosphere. When we opened the restaurant here three and a half years ago, the goal was to create that same kind of feeling but broaden it into a different direction, theme, and style restaurant. It’s larger in capacity than the diner, but that’s kind of the goal. I am the manager here, and responsible for our mobile outreach efforts and web site marketing.

    OPPORTUNITY / CHALLENGE

    Can you talk about how you selected PhD Labs to work with in the first place?

    About three and a half years ago, social media was definitely not talked about as much as it is today. One of their resources came in a couple of times and said, “Hey, I feel like this is really important, and we’d really like to help you out.” We got to discussing things a little bit, and got to know each other and kind of going off with the relationship that we kind of had forged just pretty quickly, I said yes.

    We’d talked about a variety of things that we wanted to work on, and I checked some of their references on what they have been doing, and the direction that they wanted to go with as a company. We kind of put together a program, so to speak because there are some industries out there where your website or social doesn’t need to be too managed, but definitely in my industry it’s something that you need to be constantly on top of. There’s a little bit more attention to detail, and a little bit more managing that goes on, and that’s something that they offered that a lot of other people say they do, but I don’t think they follow through with.

    SOLUTION

    Can you talk about more specifically about the scope of their work? Was it like website building?

    We first launched the website, a preliminary one, just to get us up and running while we were building the bigger frame. We had talked about building an app for the restaurant, and we did build one, but seeing that website design had changed in the last three years.

    Now, we’re switching it up, we got the app to maintain it on a financial standpoint. For me, it’s just not as cost effective as changing to a mobile website platform. It allows me a lot more functionality at a fraction of the cost. We actually closed down the app, and then we actually currently are in the redesign of a new website for us right now to try to change up, refresh the look, and relaunch it to give people a lot more of that functionality. As for social, we do monthly meetings, and we do weekly meetings. Weekly meetings are pretty quick. It’s just kind of a synopsis of what we want to achieve for the week: Is there anything special going on, or is there anything that you guys shouldn’t do? Like, obviously don’t promote something that I’m going to run out of or that isn’t cost effective for me. We also meet monthly to cover the larger game plan on any type of special events or functions that we may have going on or holidays that we may have going on, things of that nature. We also host a fantasy football league that gets tied into social media.

    We also do a huge St. Patrick’s Day celebration that we tie into social media. We have, in previous years, done Christmas parties. Anything that we can try to get people built around interacting online is what we try to do.

    Can you give me a general sense of the size of their initiative with the cost estimate?

    Everything obviously is priced for what it is that I want to do, then they kind of give me a breakdown, and we move forward with that. Some items you can kind of go on the cheap end, and maybe get for a couple thousand dollars. I think that, now, if I was a new customer coming on board, they would dissuade me of that kind of price point. I don’t think that’s where they really want to focus their energy on, and I understand that. I think that, since I’m an existing client and they enjoy doing business with me, they’re probably a lot more flexible on that. I know that the new revision website is probably going to be since it’s going to have a mobile platform, and it’s going to have a few other options that we’re going to try to do, it’s going to be in the $5,000 to $8,000 dollar range. Social media is kind of an ongoing contract. It’s how much attention I want us to spend every month, and how much advertising dollars I want to put on it. If I don't have the marketing dollars this month or I’m not going to have them in a couple of months, I can pull back a little bit during this time, and maybe spend a little bit more on the bigger events or on slower months when we need to push to try to really drive people and sales.

    December is a really busy month for me, so being online and spending a lot of money socially is probably not the best use of my dollars. Whereas, come January and February, when my sales drop tremendously, that’s a better time. We kind of pull back in December, and then ramp back up in January. You know, working with them for as long as I have, it gave me a lot of that flexibility. I know social is not their main driving force and not something that they’re primarily advertising that they work on right now. It does take a little bit more time, but they’re definitely good at it.

    RESULTS & FEEDBACK

    Could you assess their performance?

    I think they’ve been great. You know as well as I do that there are glitches in programs, there are problems in code, and there are all kinds of things that pop up that need to be addressed, and I think that they do as good of a job as anyone else. I can’t expect them to have it fixed immediately, but I definitely know that they’re on the ball doing it. I know we have a variety of different ways that we communicate with each other. They definitely are on the ball, and responding back to me on what’s going on, and when they are going to try to get it fixed. We definitely set a date and time on all of their tasks. I would say that they’re excellent on that end of their service. 

    Is there anything else unique or special about them?

    I think that the last couple of years they’ve really been able to bring on a few individuals that are pretty creative. I’ve been able to sit down and talk about some of the projects they’re working on. I think that probably the two biggest things I’d say is that they’re really passionate about what they do, and I think that’s important just because it’s hard to find people that actually are passionate about what they do and I think you can see that in the work, and the quality that comes out of people. I think the other thing is they’ve been able to hire the last couple of years a couple of really talented people that have great fun imaginations, and have that same drive for passion in what they do. It’s hard maybe to instill passion on a project that’s not your own, and I think they’ve been able to find a couple of core people in their team that can do that. 

    Is there anything that you might suggest for them to improve or something you might do differently looking back?

    That’s a good question. I don’t know if I would definitely say anything they need to improve on. I know that they have improved on some areas. Communication was one, but now they’re so on top of it that it’s almost not an issue anymore. That was something that they even admitted. That was maybe multipronged in the sense of just talking to me about how long it was going to take for a project to be completed. They’ve streamlined that process, and now there’s a date, and it’s usually done on that date, if not before. Their communication has become much better. That has definitely changed over the three years of working with them. 

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
      I’ve priced other people, and it’s always an add-on, add-on, add-on, and the next thing you know, it would have been at the same price.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      I do all the time. I have a stack of their business cards I hand out. When someone talks to me about needing some type of service...even just general software development, they’re the only people I hand out.

    Mobile App Development for Medical Practice

    "[F]rom the beginning I felt like I had a very good interaction."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
    Project summary: 

    PhD Labs took an idea for an app, analyzed it, did research, and proposed a course of action. PhD Labs is now producing the minimum viable product and will be responsible for updates, too.

    The Reviewer
     
    1-10 Employees
     
    Los Angeles Metro Area
    Owner & Practitioner, Medical Practice
     
    Verified
    The Review
    Feedback summary: 

    The agency’s involvement in the project has been positive and valuable. PhD Labs provides great feedback and exudes professionalism. They are responsive, available, and committed to customer service. The partnership has a promising future.

    BACKGROUND

    Please describe your company.

    I don’t want to reveal proprietary information, but I have PhD Labs working on an app for my company.

    What is your role and responsibilities?

    [I am the] president and owner of my company.

    OPPORTUNITY / CHALLENGE

    What was your goal for working with PhD Labs?

    I had an idea, and don’t have much IT [information technology] background, except as a user and with my family as well. We came up with an idea. I approached PhD Labs and presented it to them. They analyzed it in a short time, did some extensive background, gave me their analysis, and made a proposal if I wanted to proceed. I decided to proceed, and they’ve been great. I’ve received weekly updates from the project manager. I felt their responses have been very professional, and they’ve had good feedback themselves on suggestions to make it more successful.

    SOLUTION

    Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

    It’s currently a six-figure project.

    When will the work be completed, or is it ongoing?

    I hope the initial viable product will be launched in the next six months. We can make some modifications as needed, and they’ve been very good on quickly making some adaptations as necessary. Then, there will be ongoing updates and evolution of the product.

    RESULTS & FEEDBACK

    Is there anything unique about them that really makes them stand out, compared to other companies?

    I think their value is that they seem very productive, successful, and qualified. Yet, they haven’t grown too big, too quickly. I still have a good personal relationship with them, where I can pick up the phone, text, or email them anytime, and I get a quick response. With some companies, I feel like I’m just a number, and I don’t get good feedback. With them, from the beginning I felt like I had a very good interaction. I trusted them, and I feel like any questions, comments, or issues I have, I can reach them easily and get their response quickly. I’m not just a number in the queue, waiting for some attention.

    Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

    That’s a great question. So far, it’s all been positive. Of course, having an exciting idea, I get impatient, so I’d like it to be faster than six months. I think six months is pretty quick, especially from the research I’ve done and talked to other companies before I signed with them. I could be quicker, I guess, but I know good work takes time, so I accept the six months. So far, I really don’t have any criticism, except could it be done faster.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
      So far, there haven’t been any surprise costs or additions. It’s not like I’m adding a bathroom to my house and every week, they give me a higher estimate. That has not happened, so I’m happy with that.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      I’d recommend them highly. I’d want to keep them to myself, and wouldn’t want them busy working on other people’s projects.

    App Development for Mobile Startup

    "Mobile is a strong space for them. They are very strong with the initial design stages." 

    Quality: 
    5.0
    Schedule: 
    n/a
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
    Project summary: 

    PhD Labs provided mobile app development and consulting for an initial product. The agency also provides Web development and may be involved in a second product, as well.

    The Reviewer
     
    1-10 Employees
     
    Boston Metro Area
    COO, Mobile Startup
     
    Verified
    The Review
    Feedback summary: 

    PhD Labs is professional and technically skilled. Their work impresses everyone that reviews it. The agency is particularly adept at consulting in the early stages of design. PhD Labs understands the intricacies of the projects they contribute to and deliver quality work.

    BACKGROUND

    Please describe your organization.

    We’re a new startup company. We’re self-funded. We’re building mobile apps that design a new way to educate people.

    What is your role and responsibilities?

    I’m the chief operating officer.

    OPPORTUNITY / CHALLENGE

    What was your goal for working with PhD Labs?

    Our aim is to build our first product successfully. We’re also evaluating a second product with them. Our first product deals with helping to create balance to the addiction that kids have with the Internet.

    SOLUTION

    Please describe the scope of their work.

    It involved mobile app development and consulting. They’re also involved in our website development.

    What was your process for selecting PhD Labs with which to work?

    We found them doing some Web research and compared their presence on Clutch to some other online sources.

    Can you give a sense of the size of the initiative in dollar terms or a personnel work-hour figure?

    That's confidential.

    When was the work completed?

    It’s ongoing.

    RESULTS & FEEDBACK

    Do you have any statistics or metrics to track improvement from the project?

    It’s a little early to have metrics. We’re doing some planning to be able to capture comments and feedback prior to launch. We have a prestigious PR [public relations] agency taking us to market.

    Are you satisfied with their performance?

    We are extremely satisfied. Other agencies we use are very impressed with the professionalism of PhD Labs.

    Is there anything unique or special about PhD Labs that really makes them stand out compared to other online marketing companies?

    They do a great job of consulting in terms of the early design work. Mobile is a strong space for them. They are very strong with the initial design stages. They call it an app camp where they take the idea and build around it and agree what the minimum target is in order to go to market.

    What advice would you give to future clients of theirs?

    Take advantage of their design skills and clearly understand the product that you want to build.

    Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

    This is the first project that we have ever developed using agile development methodology. We’re more accustomed to traditional development styles. We’re still sorting out the pros and cons of the different approaches.

    5.0
    Overall Score
    • N/A Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Web App Development for German Consumer Product Company

    "I’ve had nothing but good experiences so far."

    Quality: 
    4.0
    Schedule: 
    4.0
    Cost: 
    5.0
    Willing to refer: 
    4.0
    The Project
     
    $50,000 to $199,999
    Project summary: 

    PhD Labs developed employee training and customer-facing eCommerce Web apps. The agency also provides enhancements on a regular basis and remains available for future development.

    The Reviewer
     
    10,001 + Employees
     
    New York City Metro Area
    IT Manager, Global 500 Consumer Products Firm
     
    Verified
    The Review
    Feedback summary: 

    PhD Labs’ work resulted in significant increases in activity and business. The agency exceeds expectations by asking the right questions and developing a comprehensive understanding of the desired outcome. PhD Labs delivers high quality work and is very responsive.

    BACKGROUND

    Please describe your company.

    We are a German company with three main businesses. One is industrial uses. We do consumer products like Loctite, and we do home products like laundry, such as Purex, and Dial soap. We also do hair care products, which is more of our German line. I work on the industrial adhesive side out of Bridgewater, N.J. I’m in the eBusiness department.

    What is your role and responsibilities?

    My role is more in systems. I manage all of our marketing and data systems, making sure they are working properly, and that we’re providing the service internally that we need to service our customers. I do the strategy for our marketing product data. I also do mobile application work and a lot of web apps as well.

    OPPORTUNITY / CHALLENGE

    What was your goal for working with PhD Labs?

    One of the projects that I worked with them closely on was our online training system. They built a system that allows us to train our channel management partners, as well as our internal employees, on our products, services, and offerings. They built that from scratch, and they’ve done a lot of enhancements to the systems as we have found needs, that we needed to add to the system. We also worked on a project with them that was basically a product selector for our customers. They can go online, answer a few questions, and come down to four main products that may be useful to them before contacting one of our specialists. The selector is designed to increase sales and let them find the technical information they’re looking for right away.

    Is there any mobile app work involved?

    We are getting ready to start mobile app work, but we have not begun our project with them for mobile apps. We’re planning to turn the product selector into a mobile app so that when our sales reps are out visiting customers, they have that information readily at hand.

    SOLUTION

    What was your process for selecting PhD Labs to work with?

    We worked with them before, so it was due to the good work they’ve done with us in the past. They were one of the top names that came up when we were deciding to move forward with this project. They are very easy to work with, and the turnaround on their products is very fast. It’s good work. We rarely have any issues or have to go back and forth. We sit down and plan and come up with a strategy, and they’re able to put something together for us. They understand the concept and design of where we want to go with our project. We work well together.

    Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

    With the online training system, in the past year and a half or two years, we’ve spent more than $100,000 in enhancements. The product selector was a $25,000 to $35,000 project in the beginning.

    When was the latest milestone completed for that work?

    Another enhancement just went live this week with our online training system, and that was more of a security-hardening enhancement, just to tighten up the system and make sure that only people that have access are allowed in the system. That’s another enhancement that just went live this week.

    RESULTS & FEEDBACK

    How has PhD Labs performed so far?

    Very well. I have a great working relationship with them. Their team gets back to me right away, and they’re very helpful.

    Do you have any stats or metrics to track improvement from the project?

    We have stats on our training system. They created an enhancement for us that allows our channel distributors to do single sign-on to our training system. That has increased use by thousands. We went from having maybe 1,200 users to more than a couple of thousand users, just by that enhancement alone. That’s been working very well; they customized it for some of our big distributors, and it’s been a great success for us so far.

    Is there anything unique about PhD Labs that really makes them stand out, compared to other companies?

    They grasp the concepts; they ask the right questions, and they come back with a design that surpasses the expectations that we had in the beginning. They do nice neat and clean work. If they have any questions while they’re trying to work on the architecture and infrastructure, they come back, ask the right questions and they develop a product that’s great. I’ve had nothing but good experiences so far.

    Is there any area that you think they could improve upon or that you might do differently?

    Not really. I’m in contact with the people I need to deal with every day, so I would like to see them more just to get together and jointly strategize. Maybe I can learn what they’re doing on their side of things, and they can understand what our outlook is for the next two years. That way, if they come across things that they think may be helpful for us, and they can let us know. Other than that, I don’t see anything else that jumps out at me.

    4.0
    Overall Score
    • 4.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
      They’re really good on costs.
    • 4.0 Quality
      Service & deliverables
    • 4.0 NPS
      Willing to refer
      Very likely.
    Verification

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    Verification Level
    Gold
    VERIFIED
    Business Entity
    Status
    Active
    Jurisdiction of Formation
    Delaware
    ID
    6846487
    Date of Formation
    Apr 16, 2018
    Last Updated
    Mar 1, 2019
    Payment & Legal Filings
    Bankruptcy
    No
    Tax Lien Filings
    0
    Judgement Filings
    0
    Collections Count
    0
    Last Updated
    May 7, 2019
    Client Reviews
    VERIFIED CLIENT REVIEWS
    11
    OVERALL REVIEW RATING
    4.8
    Source
    Clutch
    LAST UPDATED
    May 3, 2019