Simplify every software product interface

Focus:

  • UX Design
  • Software Product Development
  • Conversion rate optimization (CRO)

Approach:

Fusing Design and Technology

Purpose:

To maximize business outcomes with digital innovation

Vision:

Simplify every software product interface

Pepper Square helps leading companies to maximize their outcome with Digital Innovation. As the dominant company in this space, we see creativity and technology as a powerful force for disruptive innovation, and they have been at the entrepreneurial forefront of digital innovation.

We fuse Deep Work and intense design and technology skills to help leading companies build software products that grab high user engagement in an experiential economy.

 
$50,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2002
Show all +
San Francisco, CA
headquarters
  • 415 Jackson St
    San Francisco, CA 94111
    United States
other locations
  • 294 (new #56), Kanakapura road, Jayanagar 7th Block
    Bangalore, KA 560070
    India

Portfolio

Key clients: 

Leading companies:

  1. Honeywell
  2. Abbott
  3. AXA
  4. HP
  5. AXA
  6. Texas Instruments
  7. EMC
  8. Lenovo
  9. Intel
  10. SAP
  11. Adobe
  12. Oracle
  13. Cisco
  14. Fujitsu
  15. Airbnb

Startup:

  1. National Fitness Campaign
  2. Room Advantage
  3. Sun Mobility
  4. LastLap
EMC (now Dell EMC) Image

EMC (now Dell EMC)

UX & UI design and web app development for EMC sales and presales team.

  1. EMC partnered with Pepper Square to design and develop the IT Transformation Index web app that displayed the survey results and helped EMC team to upsell their offerings.
  2. Designed an online and offline survey to capture industry challenges.

  3. Custom built analytics module with a Multi

Select Filter to quickly get to the right information.
  • Created a scalable Drupal backend with an intuitive UX & UI.

  • How we made difference:

    1. Survey results helped the CXOs identify where they were lagging compared to their peers.
    2. 250 sales and presales teams successfully used it on a daily basis for account mining activities.

    3. EMC senior management team decided to upgrade the features to accommodate dashboard. This enabled faster decision-making for sales and presales team and helped them sell their products.

    Portfolio: https://www.peppersquare.com/work/emc/

    Airbnb Image

    Airbnb

    Airbnb partnered with Pepper Square for the UX & UI design and development of a Super Brand Marketing Portal. And its integration with their existing knowledge repository on Confluence.

    Airbnb was building an internal collaborative and marketing platform to share ideas instantly. With this platform they wanted to showcase what each team accomplished and update it to all the other teams.

    Client's

    testimonial:

    We had aggressive timelines, big and challenging needs and often (on our end) a lot of changes. Pepper Square team met everything with grace, kindness and perfection. They accomplished above and beyond what we asked for. There was mutual trust and respect which is so rare in a client relationship like this.
    It was so fantastic to work with Pepper Square and we had them take on a few more projects for Airbnb – all with the same results.

    Portfolio: https://www.peppersquare.com/work/airbnb/

    Airbnb PR portal Image

    Airbnb PR portal

    End-to-end design and development for Airbnb PR portal

    1. Pepper Square consolidated all the information Airbnb needed to plan, promote and partner worldwide in a single PR portal.
    2. Developed a responsive PR Portal with a Pinterest like experience.

    3. Deployed best-in-class technology plugins such as Meta Slider Pro, WordPress Masonry Layout Pro and WordPress popular
    posts.
  • Developed seamless image animations and transitions to encourage user attention using custom CSS, HTML5 and Google’s Material Design Standards.

  • Highlighted news and activities through a centralized hub across the globe for 360-degree visibility.

  • Delivered the project in the shortest timeframe complying with client expectations.

  • Client testimonial:

    While working on a new website for Airbnb, I had the pleasure of collaborating with the talented team at Pepper Square to code the site. They worked around the clock for us and were eager to make the site as pixel perfect as possible.

    They worked quickly and were very accommodating with any changes we needed to make along the way, no matter how big or small.

    Portfolio: https://www.peppersquare.com/work/airbnb-prportal/

    Axa Image

    Axa

    UX & UI design and development for AXA Tele Presence Dashboard.

    1. AXA collaborated with Pepper Square to design a new intuitive user interface for a conference room booking application, which AXA group uses across the globe.
    2. Centralized portal and global visibility ensured increase in transparency and efficiency.

    3. Created the visual design based on the “Don’t

    make the think approach” for easy usage without the need for any training.
  • The conference room booking application is used by over 140,000 employees worldwide.

  • Improved convenience for real time data & 24 hours access to services.

  • Client testimonial: I enjoyed working with the team on our project. They are incredibly patient with us and I’m amazed at the speed of delivery. You are lucky to have such quality people working for you.

    Portfolio: https://www.peppersquare.com/work/axa/

    Sun Mobility partenered with us for UX & UI design for Android app, website and branding for Auto Expo 2018.

    How we made difference:

    1. Designed the Control and Command Center (CNC) application interface for Electric Vehicles (EVs). The application monitors drive-time information such as the state of charge and distance to empty.

    2. The app helped the e-rickshaw

    drivers in better decision making by throwing intelligent data such as can a two-way journey be completed with the current state of charge and the nearest interchange stations on a trip.
  • Designed promotional collaterals for Auto Expo 2018 such as corporate presentations, infographics, brochures, kiosk, posters, stickers, t-shirts and caps.

  • Value delivered:

    1. The Android app UX & UI was delivered in a short time that helped the backend engineers to integrate it seamlessly for the launch.

    2. Website gained traffic and created buzz that was needed to launch the brand.

    3. SUN Mobility’s aim to develop an open source architecture for EVs in India was featured across e-magazines including Autocar Pro and Deccan Herald.

    4. Huge media attention positioned SUN Mobility as a frontrunner in leveraging battery swapping as a revolutionary technology to power EVs.

    Portfolio: https://www.peppersquare.com/work/sun-mobility/

    NFC partnered with Pepper Square to revamp the Fitness Court iOS & Android app UI and integrate new features with the existing app on React Native.

    How we made a difference:

    1. The target was to go live before the Stanford University demo at California, that was scheduled in 3 weeks’ time and ramp up to achieve the vision of bringing free fitness to 200 cities by 2019.
    2. A

    personalized leaderboard was designed and developed for Stanford to filter out the top scorers either in close vicinity or across Fitness Court users. The feature was open to all after the release.
  • Gamification of the leaderboard and incentivizing the user to interact with the app resulted in enhanced user experience and improved engagement.

  • Research, strategy, UX &UI design and development for iOS & Android app.

  • Value Delivered:

    1. The Stanford University demo was very well received.

    2. The app downloads increased by 40% after the fresh release.

    3. Expertise led solution to the existing design and development challenges is helping to Blitzscale the idea.

    4. The improved engagement and wider adoption are helping the team accelerate to achieve the vision of bringing free fitness to 200 cities by 2019.

    Portfolio: https://www.peppersquare.com/work/national-fitness-campaign/

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    Fujitsu

    Fujitsu sourced Pepper Square as a comprehensive strategic partner to help them improve campaign results with expertise in design, content strategy, digital marketing, web technologies and Pardot management.

    How we made difference:

    1. Pardot set up review and campaign data analysis.

    2. Campaign plan for upcoming marketing events with specific domain and

    geography.
  • Email and landing page designs with optimal user experience.

  • Value Delivered:

    1. A/B testing, Heat Map and analytics to increase conversion.

    2. Strategic drip campaigns targeting messages to new prospects in the nurture program.

    3. Series of emails focused on enhancing Fujitsu brand as a leader in IT in the US.

    Client testimonial: You guys are speed demon. We’ve gotten a lot of great comments on your work. LOVIN IT! Thanks for your high level of patience and support.

    Portfolio: https://www.peppersquare.com/work/fujitsu/

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    Banksift

    UX & UI design for Banksift web app

    1. The project involved a complete design revamp and implementation support to deliver intuitive and seamless user experiences.

    How we made a difference:

    1. Extensive discovery phase to understand the business problem.                        
    2. Meeting stakeholders and defining expectations.                       
                               
  • Support and advice on best design practices. 
  • Value delivered:

     

    1. Intuitive, simple and seamless user experience.                                                     
    2. Responsive app with one click, prompt information.                                              
    3. Decision-making time was substantially reduced.

    Portfolio: https://www.peppersquare.com/work/banksift/

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    Right To Live

    UX & UI design and development for a collaborative social platform

     

    1. Right To Live is India’s first crowd donation platform. It enables the less privileged to gain financial access to critical healthcare treatment and basic amenities such as education, infrastructure, clean environment and digital inclusion.

    How we made a difference:

    1. Suggested
    & implemented filter options to search a specific patient based on name, gender, age and disease.

    Value delivered:

    1. The responsive website enabled the organization to collaborate with other NGOs, Hospitals and Partners.                                                                                   
    2. The site provided instant access to the data such as the actual number of patients and funds raised. This created transparency and added credibility to the organization.

    Portfolio: https://www.peppersquare.com/work/right-to-live/

    Aveti Image

    Aveti

    UX & UI design for Aveti Android app

    1. Aveti was building an e-learning app that would provide supplemental vernacular educational resources for professionals and individuals who are keen on upgrading their skills to learn and grow.

    How we made a difference:

    1. Designed interfaces to reflect relevant information, gathered from various learning sources, in a
    structured and easily consumable manner.                       
  • The sourced information included local events, trainings, workshops, books, online courses, competitions, and discussions.
  • Value delivered:

     

    1. The design helped professionals increase social eminence, network and, learn and grow faster.                                                                                                   
    2. The app was integrated with enterprise products and secure platforms for information management, crowdsourcing and crowd-helping within the organizations.

    Portfolio: https://www.peppersquare.com/work/aveti/

    Get Things Done Image

    Get Things Done

     

    UX & UI design and development for Get Things Done web, iOS and Android app

    1. Get Things Done came to Pepper Square with a vision to accelerate human productivity by creating a software product that is Simple, Honest and Effective and will make people’s work and life easy.

    How we made a difference:

    1. Research, strategy, UX & UI design and
    development for web, iOS, and Android app.                                                                                                                   
  • Creating the UX & UI from the ground up since there was no existing framework or guideline.
  • Value delivered:

    1. TC Disrupt 2018 in SFO was a huge success with about 250 app registrations in a span of 3 days.
    2. Incubated Get Things Done and helped them blitzscale the product to beta launch in a span of 5 months.

    3. Simple and clean UI is being loved and appreciated by customers and prospects across the globe.

    Portfolio: https://www.peppersquare.com/work/getthingsdone/

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    Accelerite

    UX & UI design and development for digital assets and collaterals

    1. Accelerite, a business unit of Persistent Systems, delivers secure business-critical infrastructure software for Global 1000 enterprises. Their product suite includes hybrid cloud infrastructure, endpoint security, big data analytics and the Internet of Things.

    How we made a

    difference:
    1. End-to-end design partners for all digital assets and collaterals including letter pad, postcards, datasheets, whitepapers, PDFs, presentations, and product logos.                                                                                                                
    2. Generated SEO report using SEMrush and optimized pages, Meta tags and description based on the report.

    Value delivered:

    1. The new designs are increasing brand visibility and helping Accelerite reach their target audience easily.
    2. The user can access all the critical information within 3 clicks.

    Portfolio: https://www.peppersquare.com/work/accelerite/

    Vertex Image

    Vertex

    UX & UI design for SharePoint portal

    1. Vertex Computer Systems was developing a banking application for their prospect and was looking for the app UX & UI design.

    How we made a difference:

    1. Identified the problem statement through multiple calls and emails with stakeholders.                                                                              
                                       
  • Iterative wireframes were designed to capture the idea lifecycle within a short span.
  • Designed the entire application from the Home screen to the user flow.

  • Created various design options for the client to choose from.

  • Competitor research for improved functionality.

  • Reviewed the design and guided customer for implementation.

  • Value delivered:

    1. Design and the entire application development were completed before the deadline.
    2. The design was unique in terms of providing the right kind of UX for the end customer.

    Portfolio: https://www.peppersquare.com/work/vertex/

    Opteamix Image

    Opteamix

    UX & UI design and development for web app

    1. Opteamix, a US-based global technology firm, was building a service delivery portal, a web application, to manage their clients, projects and teams all at one place.

    How we made a difference:

     

    1. Built a role and permission-based accessing application that managed clients, projects and teams.            
                                                                                
  • Created dynamic charts based on matrices such as budget, schedule, utilization, quality, and headcount.
  • Value delivered:

    1. Better communication and collaboration.
    2. Helped in fixing issues faster.

    3. Automated variance and DPI calculation.

    4. Rich and highly intuitive UI interface made the dashboard self-explanatory.

    Portfolio: https://www.peppersquare.com/work/opteamix/

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    Sasken

     

    Responsive website, UX & UI design, development, and digital marketing

    1. Sasken, a specialist in Product Engineering and Digital Transformation, wanted to reposition their brand as the go-to company helping businesses with their Engineering and R&D challenges.

    How we made a difference:

    1. Design Thinking workshop to take a deep dive into the
    collective psyche of the leadership, deciphering organizational challenges and aspirations.             
  • Implemented fluid design concepts for quick navigation utilizing the “don’t make me think” approach.
  • Built a strong brand identity using engaging content.

  • Value delivered:

    1. Website traffic increased by 40%.                                                                               
    2. Reduced Bounce rate from 50% to almost 25%.                                                          
    3. Increased number of page visits and interactions.

    Portfolio: https://www.peppersquare.com/work/sasken/

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    Light Pharma

    UX & UI design for Light Pharma software products

    1. Light Pharma partnered with Pepper Square for the UX & UI design of their software products, Pharma Investigator and Sun Pharma web portals.

    How we made a difference:

    1. Pharma Investigator is used by top scientists for the analysis of pharmaceutical and biotechnology manufacturing and testing
    processes. It investigates data to ensure process and product quality, and their compliance with federal regulations.                                                                         
  • Sun Pharma is a dashboard to investigate medicines in slots. A slot is moved under the surveillance of specialized devices to identify faulty medicines.
  • Value delivered:

     

    1. The UI simplified the representation of the workflow statuses.                            
    2. Improved usability by data segregation into high-level workflows.

    Portfolio: https://www.peppersquare.com/work/light-pharma/

    Abbott Image

    Abbott

    UX & UI design for Abbott’s software diagnostic tool

    1. Abbott partnered with Pepper Square for the redesign of the instrument software interface. This software was used on a number of platforms: notebook computers, large surface, and mobile devices e.g. iPads, smartphones, and instrument control screens.

    How we made a difference:

    1. The home screen was the
    main start-up screen for the system. It monitored key modules and system information for the user.                                                 
  • The app window was “chromeless” because it contained no border “chrome” components, such as the address bar, title bar, status bar, and toolbars. While running, it used the entire display area.
  • Value delivered:

    1. Abbott’s Visual Brand Language style guide was followed to bring design harmony between the hardware and the software.                                                 
    2. Successfully collaborated with Abbott’s human factors team, UI continuity design team, project members from R&D, marketing and software.

    Portfolio: https://www.peppersquare.com/work/abbott/

    Black Lotus Image

    Black Lotus

    UX & UI design for Medical Solutions iOS app

    1. Black Lotus is a meditation app with core emphasis on creating a spiritual mystic vibe, in accordance with harmony and peace, which is associated with the discipline of meditation.

    How we made a difference:

    1. Studied user behavior of the target audience to ensure the design elements resonated with the
    physical, mental and emotional aspects of the meditator in a particular stage.

    Value Delivered:

    1. The new designs resonated well with the target audience and there was an outpour of positive response after the app hit the stores.                                 
    2. Gamification helped increase app downloads and engagement by 30% in 25 days.

    Portfolio: https://www.peppersquare.com/work/ Black Lotus/

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    Mamma-Miya

    End-to-end software product development for productivity app on iOS

    1. Mamma-Miya is a productivity app designed to help busy mothers organize their lives better. It helps multi-tasking mothers capture their elusive free time and convert into ‘me-time’ making the time to do the things that are important to them.

    How we made a difference:

    1. Design Thinking
    workshop to gather problems and perspectives.                                                                                                    
  • Put together a scalable architecture from ground-up and develop a mobile app for iOS.
  • Portfolio:https://www.peppersquare.com/work/mamma-miya/

    Taoti creative Image

    Taoti creative

    UX & UI development for Consumers Bankers Association (CBA) map module

    1. Taoti Creative is a full-service digital agency based out of Washington D.C. The agency wanted to create an interactive and responsive US map for their client Consumers Bankers Association (CBA). The map allows users to access state-specific information in one click.

    How we made a

    difference:
    1. Implemented map popup functionality for both desktop and responsive version.                                                                                                                                                                                                   
    2. Integrated the font from other CBA website.                             

    Portfolio:https://www.peppersquare.com/work/taoti-creative/

    Ketchum Image

    Ketchum

    UX & UI design and development for General Mills

    1. Ketchum is a leading digital agency headquartered in New York City. They reached out to Pepper Square for the UX & UI design and development of a web application for their client, Old-El-Paso.                                                                   
    2. The web application was used to create cheese blasted effect on photos
    uploaded by users and share the blasted photo on social networks.

    How we made a difference:

    1. Size: To ensure the large file size was not hindering the user experience, we reduced it to a point where the image quality was not distorted.                                                                    
    2. Dynamic picture sharing: Provided a link to pictures using twitter share feature, as twitter does not allow dynamic picture sharing.     

    Portfolio:https://www.peppersquare.com/work/ketchum/

    Room Advantage Image

    Room Advantage

    End-to-end software product development for web, iOS, and Android app

    1. Ryan Belford, the owner of Wyndham Hotel Properties in Omaha, reached out to Pepper Square with an idea he believed would revolutionize the way the hospitality industry works. 

    How we made a difference:

    1. A brand name and a logo that resonated with hospitality customers and users.         
                                                                                                                           
  • Iterative fast prototyping to get customer and user feedback.                            
  • From ideation to App store, designed and developed a scalable web and mobile app for Android and iOS.           
  • Portfolio: https://www.peppersquare.com/work/room-advantage/

    Abbott Image

    Abbott

    UX & UI design for Abbott’s software diagnostic tool.                                               

    1. Abbott partnered with Pepper Square for the redesign of the instrument software interface. This software was used on a number of platforms: notebook computers, large surface, and mobile devices e.g. iPads, smartphones, and instrument control screens.   

    How we made a

    difference:
    1. The home screen was the main start-up screen for the system. It monitored key modules and system information for the user.                               
    2. The app window was “chromeless” because it contained no border “chrome” components, such as the address bar, title bar, status bar, and toolbars. While running, it used the entire display area.                                                                                 

    Portfolio: https://www.peppersquare.com/work/abbott/

    Mindtree Image

    Mindtree

    Mindtree leadership shared their vision with Pepper Square to create a digital foundation

    1. Built the digital foundation with responsive site, microsites, robust Content Management System, digital marketing campaigns, marketing automation integration and secure infrastructure.
    2. Responsive website UX & UI design, development and maintenance
    3. Supported teams from 5

    countries.

    The value delivered:

    1. $25 million worth of leads generated in a span of 5 years.
    2. Site traffic increased from 52k to 250k a month.
    3. Alexa rank went up from 120k to 52k.
    4. Fastest loading time of any IT sites in India with 0.8 seconds.
    5. Most popular IT company blog with 40 Mindtree leaders contributing.
    6. Social stats: LinkedIn – 19k to 88k, Twitter – 1.8k to 6k, Facebook – 0 to 4.6k

    Testimonial: I believe Pepper Square is an unusually talented group of people. They see things differently. They are passionate about their work. At Mindtree, we have been lucky in engaging with them in creating our digital presence.

    Reviews

    Sort by

    iOS & Android App Dev for Social Enterprise

    “Above everything, Pepper Square is very committed to doing their work well.”

    Quality: 
    5.0
    Schedule: 
    4.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Nov. 2018 - Ongoing
    Project summary: 

    Pepper Square Inc. built out a custom social enterprise app on Android and iOS, adding registration and interactive features, improving front- and backend controls, and increasing the stability of the UX.

    The Reviewer
     
    11-50 Employees
     
    San Francisco, California
    Jonathan Fudem
    Product Manager, National Fitness Campaign
     
    Verified
    The Review
    Feedback summary: 

    The increase in quality delivered by Pepper Square Inc. has paid off in the form of significant growth in engagement with the app. Users are very impressed with the increased functionality, and Pepper Square Inc. has clearly demonstrated their priority is always to continue providing high value.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the Product Manager of National Fitness Campaign, and we build outdoor public gyms all over the country.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Pepper Square Inc.?

    Our goal was to enhance a mobile app that allows people to learn more about our fitness courses, participate in challenges, and generally incorporate our gyms and resources into their lifestyle.

    SOLUTION

    What was the scope of their involvement?

    We had an app when we started working with Pepper Square Inc., but they helped us to build out a lot of the features that really take it to the next level. They’ve designed the front- and backend of our app completely. Their work has enabled many of the interactions the app is now capable of providing to our customers, such as signing up for classes, finding locations, and being a one-stop shop for a lot of different fitness needs. Pepper Square Inc. developed those capabilities for iOS and Android using React Native, as well as Java on the backend.

    What is the team composition?

    We usually work directly with their COO to coordinate the project at a high level. Once we get into design, we collaborate with the designer, and in development, we have one developer that serves as our primary contact and a second developer who has more of an oversight role. They’re good about collaborating with other teams if you want to bring another group in for a specific task, but in general, there are about 3–4 people that we’re aware of working on the project at any given time.

    How did you come to work with Pepper Square Inc.?

    They have an office that is very close to ours, and they actually reached out and pitched themselves to us. It was clear they really wanted to work with us, and it was ultimately their commitment and follow-through that made us realize we could accomplish more with them than we could with other partners. 

    What is the status of this engagement?

    We started in November 2018, and our work has continued over the course of a lot of different projects since then.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement? 

    The app has grown its user base 13 times over in the last 13 months. The number one result we’ve seen from working with Pepper Square Inc., however, is the increased stability of the UX. In the past, we would launch features under such time and budget constraints that we would have to deal with all sorts of bugs, but over the last few months, we’ve systematically worked to clean them up. Our crashes are down, our glitches are rarer, and user onboarding is better. On top of that, we launch much faster with Pepper Square Inc. We like to move quickly, and they let us do that.

    How did Pepper Square Inc. perform from a project management standpoint?

    Pepper Square Inc. does an extremely good job managing the work we give them. We always know that they’ll be able to build whatever we ask for, no matter how ambitious it is. They’re great about setting goals and making sure everyone is on the same page to understand the why of what we’re doing and to align on timing, pricing, and strategy. We largely use their own internal project management tool called “Get Things Done” to communicate, but we’ve also used Slack, email, and UberConference to stay in communication.

    What did you find most impressive about them?

    Above everything, Pepper Square Inc. is very committed to doing their work well. Everything they do for us centers on UX and making sure that we’re always delivering a lot of value to our customers. It feels like they do everything they can to be consultants and partners with us rather than just people who take code orders.

    Are there any areas they could improve?

    We’re working with them to have a clearer idea of what our costs will be ahead of time, but I think we’re making progress with that and are both invested in being better aligned. 

    Do you have any advice for potential customers?

    I would suggest you make sure they understand exactly what you’re trying to do, and what your business goals and key performance indicators (KPIs) are. That’s something they really get, which is certainly one of their strengths.

    5.0
    Overall Score
    • 4.0 Scheduling
      ON TIME / DEADLINES
      Sometimes things take a little longer than we expect, but it's clear that they're always trying to deliver high value work.
    • 5.0 Cost
      Value / within estimates
      We definitely get really good value.
    • 5.0 Quality
      Service & deliverables
      Everything that they produce for us is of really high quality, even things that are difficult.
    • 5.0 NPS
      Willing to refer