UI UX Design-Web&Mobile App Dev-Digital Marketing

Silver
VERIFIED

Service focus

  • UI UX Design
  • Software Development
  • Digital Marketing

What we do

We are a creative and digital powerhouse under one roof, serving our customers over the last 17 years. We have helped 300+ leading global brands with our experience-driven digital solutions.

In today’s volatile environment, you need a digital partner who is reliable, cost-effective, and offers predictable and measurable business outcomes for your current challenges and aspirations.

 
$10,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2002
Show all +
San Francisco, CA
headquarters
  • 415 Jackson St
    San Francisco, CA 94111
    United States
other locations
  • 294, Kanakapura road, Jayanagar 7th Block
    Bangalore, KA 560070
    India

Portfolio

Key clients: 

Leading companies: Honeywell Abbott AXA HP Airbnb Texas Instruments Fujitsu EMC Lenovo Intel SAP Adobe Oracle Cisco Startup: National Fitness Campaign Room Advantage Sun Mobility LastLap Black Lotus

Airbnb Image

Airbnb

Airbnb partnered with Pepper Square for the UX & UI design and development of a Super Brand Marketing Portal. And its integration with their existing knowledge repository on Confluence.

Airbnb was building an internal collaborative and marketing platform to share ideas instantly. With this platform they wanted to showcase what each team accomplished and update it to all the other teams.

Client's

testimonial:

We had aggressive timelines, big and challenging needs and often (on our end) a lot of changes. Pepper Square team met everything with grace, kindness and perfection. They accomplished above and beyond what we asked for. There was mutual trust and respect which is so rare in a client relationship like this.
It was so fantastic to work with Pepper Square and we had them take on a few more projects for Airbnb – all with the same results.

Portfolio: https://www.peppersquare.com/case_study/airbnb/

NFC partnered with Pepper Square to revamp the Fitness Court iOS & Android app UI and integrate new features with the existing app on React Native.

How we made a difference:

  1. The target was to go live before the Stanford University demo at California, that was scheduled in 3 weeks’ time and ramp up to achieve the vision of bringing free fitness to 200 cities by 2019.
  2. A

personalized leaderboard was designed and developed for Stanford to filter out the top scorers either in close vicinity or across Fitness Court users. The feature was open to all after the release.
  • Gamification of the leaderboard and incentivizing the user to interact with the app resulted in enhanced user experience and improved engagement.

  • Research, strategy, UX &UI design and development for iOS & Android app.

  • Value Delivered:

    1. The Stanford University demo was very well received.

    2. The app downloads increased by 40% after the fresh release.

    3. Expertise led solution to the existing design and development challenges is helping to Blitzscale the idea.

    4. The improved engagement and wider adoption are helping the team accelerate to achieve the vision of bringing free fitness to 200 cities by 2019.

    Portfolio: https://www.peppersquare.com/case_study/national-fitness-campaign/

    EMC (now Dell EMC) Image

    EMC (now Dell EMC)

    UX & UI design and web app development for EMC sales and presales team.

    1. EMC partnered with Pepper Square to design and develop the IT Transformation Index web app that displayed the survey results and helped EMC team to upsell their offerings.
    2. Designed an online and offline survey to capture industry challenges.

    3. Custom built analytics module with a Multi Select

    Filter to quickly get to the right information.
  • Created a scalable Drupal backend with an intuitive UX & UI.

  • How we made difference:

    1. Survey results helped the CXOs identify where they were lagging compared to their peers.
    2. 250 sales and presales teams successfully used it on a daily basis for account mining activities.

    3. EMC senior management team decided to upgrade the features to accommodate dashboard. This enabled faster decision-making for sales and presales team and helped them sell their products.

    Portfolio: https://www.peppersquare.com/case_study/emc/

    Axa Image

    Axa

    UX & UI design and development for AXA TelePresence Dashboard.

    1. AXA collaborated with Pepper Square to design a new intuitive user interface for a conference room booking application, which AXA group uses across the globe.
    2. Centralized portal and global visibility ensured an increase in transparency and efficiency.

    3. Created the visual design based on the “Don’t make

    the think approach” for easy usage without the need for any training.
  • The conference room booking application is used by over 140,000 employees worldwide.

  • Improved convenience for real-time data & 24 hours of access to services.

  • Client testimonial: I enjoyed working with the team on our project. They are incredibly patient with us and I’m amazed at the speed of delivery. You are lucky to have such quality people working for you.

    Portfolio: hhttps://www.peppersquare.com/case_study/fortune-50/

    Airbnb PR portal Image

    Airbnb PR portal

    End-to-end design and development for Airbnb PR portal

    1. Pepper Square consolidated all the information Airbnb needed to plan, promote and partner worldwide in a single PR portal.
    2. Developed a responsive PR Portal with a Pinterest like experience.

    3. Deployed best-in-class technology plugins such as Meta Slider Pro, WordPress Masonry Layout Pro and WordPress popular
    posts.
  • Developed seamless image animations and transitions to encourage user attention using custom CSS, HTML5 and Google’s Material Design Standards.

  • Highlighted news and activities through a centralized hub across the globe for 360-degree visibility.

  • Delivered the project in the shortest timeframe complying with client expectations.

  • Client testimonial:

    While working on a new website for Airbnb, I had the pleasure of collaborating with the talented team at Pepper Square to code the site. They worked around the clock for us and were eager to make the site as pixel perfect as possible.

    They worked quickly and were very accommodating with any changes we needed to make along the way, no matter how big or small.

    Portfolio: https://www.peppersquare.com/case_study/airbnb-pr-portal/

    Abbott Image

    Abbott

    UX & UI design for Abbott’s software diagnostic tool

    1. Abbott partnered with Pepper Square for the redesign of the instrument software interface. This software was used on a number of platforms: notebook computers, large surface, and mobile devices e.g. iPads, smartphones, and instrument control screens.

    How we made a difference:

    1. The home screen was the
    main start-up screen for the system. It monitored key modules and system information for the user.                                                 
  • The app window was “chromeless” because it contained no border “chrome” components, such as the address bar, title bar, status bar, and toolbars. While running, it used the entire display area.
  • Value delivered:

    1. Abbott’s Visual Brand Language style guide was followed to bring design harmony between the hardware and the software.                                                 
    2. Successfully collaborated with Abbott’s human factors team, UI continuity design team, project members from R&D, marketing and software.

    Portfolio: https://www.peppersquare.com/case_study/abbott/

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    Fujitsu

    Fujitsu sourced Pepper Square as a comprehensive strategic partner to help them improve campaign results with expertise in design, content strategy, digital marketing, web technologies and Pardot management.

    How we made difference:

    1. Pardot set up review and campaign data analysis.

    2. Campaign plan for upcoming marketing events with specific domain and

    geography.
  • Email and landing page designs with optimal user experience.

  • Value Delivered:

    1. A/B testing, Heat Map and analytics to increase conversion.

    2. Strategic drip campaigns targeting messages to new prospects in the nurture program.

    3. Series of emails focused on enhancing Fujitsu brand as a leader in IT in the US.

    Client testimonial: You guys are speed demon. We’ve gotten a lot of great comments on your work. LOVIN IT! Thanks for your high level of patience and support.

    Portfolio: https://www.peppersquare.com/case_study/fujitsu/

    Sun Mobility partnered with us for UX & UI design for Android app, website, and branding for Auto Expo 2018.

    How we made a difference:

    1. Designed the Control and Command Center (CNC) application interface for Electric Vehicles (EVs). The application monitors drive-time information such as the state of charge and distance to empty.

    2. The app helped the e-rickshaw drivers

    in better decision making by throwing intelligent data such as can a two-way journey be completed with the current state of charge and the nearest interchange stations on a trip.
  • Designed promotional collaterals for Auto Expo 2018 such as corporate presentations, infographics, brochures, kiosks, posters, stickers, t-shirts, and caps.

  • Value delivered:

    1. The Android app UX & UI was delivered in a short time that helped the backend engineers to integrate it seamlessly for the launch.

    2. The website gained traffic and created a buzz that was needed to launch the brand.

    3. SUN Mobility’s aim to develop an open-source architecture for EVs in India was featured across e-magazines including Autocar Pro and Deccan Herald.

    4. Huge media attention positioned SUN Mobility as a frontrunner in leveraging battery swapping as a revolutionary technology to power EVs.

    Portfolio: https://www.peppersquare.com/case_study/sun-mobility/

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    Banksift

    UX & UI design for Banksift web app

    1. The project involved a complete design revamp and implementation support to deliver intuitive and seamless user experiences.

    How we made a difference:

    1. Extensive discovery phase to understand the business problem.                        
    2. Meeting stakeholders and defining expectations.                       
                               
  • Support and advice on best design practices. 
  • Value delivered:

     

    1. Intuitive, simple and seamless user experience.                                                     
    2. Responsive app with one click, prompt information.                                              
    3. Decision-making time was substantially reduced.

    Portfolio: https://www.peppersquare.com/work/banksift/

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    Right To Live

    UX & UI design and development for a collaborative social platform

     

    1. Right To Live is India’s first crowd donation platform. It enables the less privileged to gain financial access to critical healthcare treatment and basic amenities such as education, infrastructure, clean environment and digital inclusion.

    How we made a difference:

    1. Suggested
    & implemented filter options to search a specific patient based on name, gender, age and disease.

    Value delivered:

    1. The responsive website enabled the organization to collaborate with other NGOs, Hospitals and Partners.                                                                                   
    2. The site provided instant access to the data such as the actual number of patients and funds raised. This created transparency and added credibility to the organization.

    Portfolio: https://www.peppersquare.com/work/right-to-live/

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    Aveti

    UX & UI design for Aveti Android app

    1. Aveti was building an e-learning app that would provide supplemental vernacular educational resources for professionals and individuals who are keen on upgrading their skills to learn and grow.

    How we made a difference:

    1. Designed interfaces to reflect relevant information, gathered from various learning sources, in a
    structured and easily consumable manner.                       
  • The sourced information included local events, trainings, workshops, books, online courses, competitions, and discussions.
  • Value delivered:

     

    1. The design helped professionals increase social eminence, network and, learn and grow faster.                                                                                                   
    2. The app was integrated with enterprise products and secure platforms for information management, crowdsourcing and crowd-helping within the organizations.

    Portfolio: https://www.peppersquare.com/work/aveti/

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    Get Things Done

     

    UX & UI design and development for Get Things Done web, iOS and Android app

    1. Get Things Done came to Pepper Square with a vision to accelerate human productivity by creating a software product that is Simple, Honest and Effective and will make people’s work and life easy.

    How we made a difference:

    1. Research, strategy, UX & UI design and
    development for web, iOS, and Android app.                                                                                                                   
  • Creating the UX & UI from the ground up since there was no existing framework or guideline.
  • Value delivered:

    1. TC Disrupt 2018 in SFO was a huge success with about 250 app registrations in a span of 3 days.
    2. Incubated Get Things Done and helped them blitzscale the product to beta launch in a span of 5 months.

    3. Simple and clean UI is being loved and appreciated by customers and prospects across the globe.

    Portfolio: https://www.peppersquare.com/work/getthingsdone/

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    Accelerite

    UX & UI design and development for digital assets and collaterals

    1. Accelerite, a business unit of Persistent Systems, delivers secure business-critical infrastructure software for Global 1000 enterprises. Their product suite includes hybrid cloud infrastructure, endpoint security, big data analytics and the Internet of Things.

    How we made a

    difference:
    1. End-to-end design partners for all digital assets and collaterals including letter pad, postcards, datasheets, whitepapers, PDFs, presentations, and product logos.                                                                                                                
    2. Generated SEO report using SEMrush and optimized pages, Meta tags and description based on the report.

    Value delivered:

    1. The new designs are increasing brand visibility and helping Accelerite reach their target audience easily.
    2. The user can access all the critical information within 3 clicks.

    Portfolio: https://www.peppersquare.com/case_study/accelerite/

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    Vertex

    UX & UI design for SharePoint portal

    1. Vertex Computer Systems was developing a banking application for their prospect and was looking for the app UX & UI design.

    How we made a difference:

    1. Identified the problem statement through multiple calls and emails with stakeholders.                                                                              
                                       
  • Iterative wireframes were designed to capture the idea lifecycle within a short span.
  • Designed the entire application from the Home screen to the user flow.

  • Created various design options for the client to choose from.

  • Competitor research for improved functionality.

  • Reviewed the design and guided customer for implementation.

  • Value delivered:

    1. Design and the entire application development were completed before the deadline.
    2. The design was unique in terms of providing the right kind of UX for the end customer.

    Portfolio: https://www.peppersquare.com/work/vertex/

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    Opteamix

    UX & UI design and development for web app

    1. Opteamix, a US-based global technology firm, was building a service delivery portal, a web application, to manage their clients, projects and teams all at one place.

    How we made a difference:

     

    1. Built a role and permission-based accessing application that managed clients, projects and teams.            
                                                                                
  • Created dynamic charts based on matrices such as budget, schedule, utilization, quality, and headcount.
  • Value delivered:

    1. Better communication and collaboration.
    2. Helped in fixing issues faster.

    3. Automated variance and DPI calculation.

    4. Rich and highly intuitive UI interface made the dashboard self-explanatory.

    Portfolio: https://www.peppersquare.com/work/opteamix/

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    Sasken

     

    Responsive website, UX & UI design, development, and digital marketing

    1. Sasken, a specialist in Product Engineering and Digital Transformation, wanted to reposition their brand as the go-to company helping businesses with their Engineering and R&D challenges.

    How we made a difference:

    1. Design Thinking workshop to take a deep dive into the
    collective psyche of the leadership, deciphering organizational challenges and aspirations.             
  • Implemented fluid design concepts for quick navigation utilizing the “don’t make me think” approach.
  • Built a strong brand identity using engaging content.

  • Value delivered:

    1. Website traffic increased by 40%.                                                                               
    2. Reduced Bounce rate from 50% to almost 25%.                                                          
    3. Increased number of page visits and interactions.

    Portfolio: https://www.peppersquare.com/work/sasken/

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    Black Lotus

    UX & UI design for Medical Solutions iOS app

    1. Black Lotus is a meditation app with core emphasis on creating a spiritual mystic vibe, in accordance with harmony and peace, which is associated with the discipline of meditation.

    How we made a difference:

    1. Studied user behavior of the target audience to ensure the design elements resonated with the
    physical, mental and emotional aspects of the meditator in a particular stage.

    Value Delivered:

    1. The new designs resonated well with the target audience and there was an outpour of positive response after the app hit the stores.                                 
    2. Gamification helped increase app downloads and engagement by 30% in 25 days.

    Portfolio: https://www.peppersquare.com/work/ Black Lotus/

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    Mamma-Miya

    End-to-end software product development for productivity app on iOS

    1. Mamma-Miya is a productivity app designed to help busy mothers organize their lives better. It helps multi-tasking mothers capture their elusive free time and convert into ‘me-time’ making the time to do the things that are important to them.

    How we made a difference:

    1. Design Thinking
    workshop to gather problems and perspectives.                                                                                                    
  • Put together a scalable architecture from ground-up and develop a mobile app for iOS.
  • Portfolio:https://www.peppersquare.com/work/mamma-miya/

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    Taoti creative

    UX & UI development for Consumers Bankers Association (CBA) map module

    1. Taoti Creative is a full-service digital agency based out of Washington D.C. The agency wanted to create an interactive and responsive US map for their client Consumers Bankers Association (CBA). The map allows users to access state-specific information in one click.

    How we made a

    difference:
    1. Implemented map popup functionality for both desktop and responsive version.                                                                                                                                                                                                   
    2. Integrated the font from other CBA website.                             

    Portfolio:https://www.peppersquare.com/work/taoti-creative/

    Ketchum Image

    Ketchum

    UX & UI design and development for General Mills

    1. Ketchum is a leading digital agency headquartered in New York City. They reached out to Pepper Square for the UX & UI design and development of a web application for their client, Old-El-Paso.                                                                   
    2. The web application was used to create a cheese blasted effect on photos
    uploaded by users and share the blasted photo on social networks.

    How we made a difference:

    1. Size: To ensure the large file size was not hindering the user experience, we reduced it to a point where the image quality was not distorted.                                                                    
    2. Dynamic picture sharing: Provided a link to pictures using the Twitter share feature, as twitter does not allow dynamic picture sharing.     

    Portfolio: https://www.peppersquare.com/case_study/ketchum/

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    Room Advantage

    End-to-end software product development for web, iOS, and Android app

    1. Ryan Belford, the owner of Wyndham Hotel Properties in Omaha, reached out to Pepper Square with an idea he believed would revolutionize the way the hospitality industry works. 

    How we made a difference:

    1. A brand name and a logo that resonated with hospitality customers and users.         
                                                                                                                           
  • Iterative fast prototyping to get customer and user feedback.                            
  • From ideation to App store, designed and developed a scalable web and mobile app for Android and iOS.           
  • Portfolio: https://www.peppersquare.com/work/room-advantage/

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    Mindtree

    Mindtree leadership shared their vision with Pepper Square to create a digital foundation

    1. Built the digital foundation with responsive site, microsites, robust Content Management System, digital marketing campaigns, marketing automation integration and secure infrastructure.
    2. Responsive website UX & UI design, development and maintenance
    3. Supported teams from 5

    countries.

    The value delivered:

    1. $25 million worth of leads generated in a span of 5 years.
    2. Site traffic increased from 52k to 250k a month.
    3. Alexa rank went up from 120k to 52k.
    4. Fastest loading time of any IT sites in India with 0.8 seconds.
    5. Most popular IT company blog with 40 Mindtree leaders contributing.
    6. Social stats: LinkedIn – 19k to 88k, Twitter – 1.8k to 6k, Facebook – 0 to 4.6k

    Testimonial: I believe Pepper Square is an unusually talented group of people. They see things differently. They are passionate about their work. At Mindtree, we have been lucky in engaging with them in creating our digital presence.

    Reviews

    Sort by

    Custom Software Development for IT Services Company

    "Their ability to visualize the problem and solution from multiple perspectives impressed us."

    Quality: 
    4.0
    Schedule: 
    5.0
    Cost: 
    3.5
    Willing to refer: 
    4.5
    The Project
     
    $50,000 to $199,999
     
    Feb. 2015 - Jan. 2016
    Project summary: 

    Pepper Square Inc. developed custom software for an IT service company. The team was responsible for UI architecture, design, content management, and development services

    The Reviewer
     
    201-500 Employees
     
    Denver, Colorado
    Shrinivas Ramanujan
    Senior Vice President, Opteamix
     
    Verified
    The Review
    Feedback summary: 

    The software solution was well recieved by key stakeholders and helped the client establish trust with customers. Pepper Square Inc. provides high-quality results across a variety of service lines. The team is professional, hard-working, and easy to work with.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I am the Senior Vice President for Opteamix. We are an IT services company. We focus on developing custom solutions for our customers in multiple technologies. Our engagements are long term with our customers and we execute projects for them in the managed services model

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Pepper Square Inc.?

    Given that our engagements were managed services and long term we were aspiring to provide an option to all the stakeholders including customer, management and teams to review the project performance in real time. For this PepperSquare developed a very intuitive graphical and digital dashboard. This was turnkey project wherein they used their UI architecture, design, content management and development capability

    What were your goals for this project?

    The key KRAs for this project were responsive UI design, data integrity, highly intuitive visuals and easy navigation, good performance. The application was developed using Drupal and MySQL and was very well received by our customers.

    SOLUTION

    How did you select this vendor?

    We had worked with them in the past and we were always impressed by their UI architecture skills wherein they looked at a problem from multiple perspectives before giving a solution. Given their highly transparent process we could very comfortably trust them from day one

    Describe the project and the services they provided in detail.

    The project involved developing a responsive dashboard which demonstrated the project performance against 6 parameters namely cost, effort, timeline, quality and team strength in real time. The dashboard also had the provision of displaying the performance trend against the above parameters. As a dashboard it also allowed to manage our risks, track our milestones. Based on Pepper Square's suggestion the dashboard also served as a repository for storing project artefacts

    What was the team composition?

    They had a very senior architect who visualised the product and he was supported by a technical lead and UI lead. They had a very unique manner of resource management wherein they never overloaded the projects with team. The team members were onboarded based on the requirement during the different phases.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    The solution was very well received by our stakeholders , One of the customers quoted that this is a very an excellent way of establishing trust with us by displaying transparency of such a high order.

    This also helped us in saving a phenomena quantum of effort as there was no need to maintain multiple versions of status report also the customers and our executives felt that they had a very nice window to view the engagement performance over multiple layers of engagement

    How was project management arranged and how effective was it?

    The project management was primarily carried out by Pepper Square. They had adopted a modified form of Scrum Framework which involved a continuous feedback cycle. They used tools like Trello for collaboration

    What did you find most impressive about this company?

    Their ability to visualize the problem and solution from multiple perspectives impressed us. The sense of accountability wherein the CEO himself sometimes got involved with the design. A very distinguishing aspect was their spirit of ownership on the end result for us.

    Are there any areas for improvement?

    I did not find anything major area of improvement, except possibly they could slightly documentation process to be more formal

    4.0
    Overall Score Highly trust worthy, very creative and a very high level of accountability
    • 5.0 Scheduling
      ON TIME / DEADLINES
      It was delivered exactly ontime when I wanted the go live to happen on January 1st
    • 3.5 Cost
      Value / within estimates
      Pretty optimised for their high quality of work
    • 4.0 Quality
      Service & deliverables
      Phenomenal UI design and their post go live support
    • 4.5 NPS
      Willing to refer
      A very trusted vendor and partner

    Platform Design for Nonprofit

    "They gave life to our idea by making us think deeper."

    Quality: 
    5.0
    Schedule: 
    4.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Jan. - Apr. 2012
    Project summary: 

    Pepper Square Inc. provided UX/UI design, web development, and content writing for a nonprofit. Their team built out the full platform. 

    The Reviewer
     
    1-10 Employees
     
    Bangalore, India
    Raghurama Kote
    Chairman, Right To Live
     
    Verified
    The Review
    Feedback summary: 

    Pepper Square Inc. successfully completed the project, which won several awards. Their communication was excellent. Their expertise and involvement were very effective. 

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    Right To Live, a not-for-profit, was conceived with the core mission to help the less privileged improve their standard of living by providing them access to transformative services such as Health and Education. I am the Founder of Right To Live

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Pepper Square Inc.?

    Underprivileged people die because they can’t afford medical treatment and this is a fact of life. Many poor, sell all their little/life savings, all other assets, and fall into debt trap during critical medical situations, and neither they get healthy, nor they come out the debt during rest of their life. We wanted to build a platform to provide financial help to underprevileged

    What were your goals for this project?

    Building India’s first crowd donation platform that connects financial donors, volunteers, NGOs, corporates, and government with a mission of improving the standard of living of the less privileged.

    SOLUTION

    How did you select this vendor?

    References

    Describe the project in detail.

    We just had this thought in our mind when we approached Pepper Square to build us our platform; but they didn’t just give us technology, they gave life to our idea by making us think deeper into the social problem, developed fantastic design, crafted heart touching content and we were up connecting all stakeholders within eight weeks. Thank you PepperSquare.

    What was the team composition?

    UX/UI Designers, Web Developers, and Content Writer

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    We have been recognized as India's first crowd donation platform and have won the award as best Corporate Social Responsibility Platform and entrusted by large corporations for their CSR Programs

    How effective was the workflow between your team and theirs?

    Excellent, daily communication and simple matrices

    What did you find most impressive about this company?

    UX/UI Expertise, Deep involvement in our problem statement and putting their passion into providing us the right solution.

    Are there any areas for improvement?

    None

    5.0
    Overall Score
    • 4.0 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Web Design & Dev for IT Consulting Company

    "We had regular weekly meetings which went absolutely smoothly because the team comprehended iterations well."

    Quality: 
    4.5
    Schedule: 
    4.5
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Mar - May 2018
    Project summary: 

    Pepper Square Inc. supported a brand refresh by creating a new brand strategy, style guide, and messaging. This involved web-based design and development services.

    The Reviewer
     
    1-10 Employees
     
    Bangalore, India
    Rakesh Singh
    Former Marketing Consultant, Aditi Consulting
     
    Verified
    The Review
    Feedback summary: 

    The vendor successfully renewed the look-and-feel of the client's brand identity. The website displays clear messaging, which has made the website more accessible to users. Pepper Square Inc. maintained a flexible, yet affirmative communication style. They were a deadline-oriented team.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I was Director Marketing at Aditi Consulting, a MBE certified IT Consulting and Talent on Demand company, headquartered at Bellevue, WA. Aditi is about 1000 employees and consultants with clients across US, India and Europe. I headed Marketing for Aditi for close to six years between 2012 and 2018, where I was responsible for making Aditi’s prospects aware of the brand via digital and offline media and engage audience to be their partner of choice.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Pepper Square Inc.?

    We were going through a brand refresh and hired Pepper Square to help us create a fresh brand identity for Aditi. The project included a complete revamp of Aditi’s brand persona as a technology consulting firm, creating a fresh brand style guide to be reflected in our online and offline presence. It also included the revamping Aditi’s corporate website with new messaging and future forward-looking design.

    What were your goals for this project?

    The objective of the project was to map market demands with Aditi’s service portfolio. Once mapped, the goal was to 1) create the overarching brand message that will attend to all of Aditi’s audience types (clients, candidates, and employees) and 2) get the new brand message to reflect through our corporate website in a simple and minimalistic design.

    SOLUTION

    How did you select this vendor?

    We looked for UI/UX expert firms who also have deep strategic know-how on go-to-market strategies. We searched in our area online and through references. Got four agency profiles that matched our requirement and had great client testimonials/case studies. We went through a series of discovery calls/meetings with each and shortlisted two based on their initial pitch presentations. We finally went ahead with Pepper Square for the quality of similar projects they had in their portfolio, and the agile process and the tech competency of their delivery, even though the cost was at little higher side.

    Describe the project in detail.

    Once we signed the deal, the Pepper Square team was quick to engage various stakeholders across teams and geographies to understand the business vision and objectives via discovery calls/meetings. Their brand strategy, content, design and development teams worked in tandem to provide us options on new over-arching messages for the brand. With a few brainstorming whiteboard sessions we selected the brand message, which then their creative team converted into mock up designs. Pepper Square closely worked with our marketing team and created new information structure for the website and options for the home page designs. All of this within the very first month. Once the design templates were finalized for rest of the website pages, we went on weekly calls to finalize and approve content and design of various pages. There was also the requirement of integrating APIs of other tools we used in our business operations with the website. We introduced Pepper Square with our other technology partners and the team coordinated to do the rest with each of them.

    What was the team composition?

    We got a project manager as POC. At every stage of the project we had specific SMEs assigned. Senior folks for the initial brand strategy foundation stage. Content and SEO team for the site’s information architecture and On-Page SEO, design team for aesthetics and layout and finally the development and QA team.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    For us, the complete change in messaging in line with our next market penetration strategy and refreshed look and feel was the outcome we were looking for. But we got a lot more. Our website was not only talking loud and clear about our service portfolio (Talent on Demand for our Statement of Work (SoW), Project Staffing, and the IT solutions) and the differentiation but also it was made pretty clean for candidate engagement, in terms of job search functionality, clean job search listing and job landing pages.

    How effective was the workflow between your team and theirs?

    There were initial hick-ups initially in terms of project schedules and catching hold of our stakeholders for discovery interviews. But we ironed it all pretty well with the flexible yet affirmative communication from Pepper Square.

    What did you find most impressive about this company?

    Project plan was shared at the very beginning with all the timelines and we had regular weekly meetings which went absolutely smoothly because the team comprehended iterations well and there were hardly any delays.

    Are there any areas for improvement?

    There is always some scope of improvement at each stage of the project and responsibility lies on both the sides. Overall we were satisfied with the delivery.

    5.0
    Overall Score
    • 4.5 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
    • 4.5 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Website Design & Dev for SaaS Provider

    "Their agility towards our dynamic business needs stood out..."

    Quality: 
    5.0
    Schedule: 
    4.5
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Apr. 2018 - June 2019
    Project summary: 

    Peppersqaure designed and developed a website. They also created email templates, maintained the website, and implemented Google Analytics.

    The Reviewer
     
    10,000+ Employees
     
    Pune, India
    Sushant Saraswat
    Senior Strategist Product Marketing, Persistent Systems
     
    Verified
    The Review
    Feedback summary: 

    The site is highly accessible and facilitates more user engagement and conversions. It has a faster load time and a lower bounce rate. All requirements were met in a time-efficient manner. They had expert design thinking skills.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    Accelerite is the products business of Persistent Systems; a leading software services provider. We deliver cloud, security and big data software solutions to Global 2000 organizations.

    Our products and services help enterprises design their business by accelerating cloud adoption, modern security, industry process platforms and leverage of the data-driven economy of today. I work as a lead for Inbound Marketing

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Pepper Square Inc.?

    We hired PepperSquare for web design and development of our website. Also to execute many digital strategies and collateral designs

    What were your goals for this project?

    Creating an exemplary website which provides great experience to users.

    SOLUTION

    How did you select this vendor?

    Peppersqaure came with a strong reference and got added to our list of finalized vendors for the project. We evaluated them on design thinking, wordpress expertise and understanding of Tech domain.

    Describe the project and the services they provided in detail.

    Web design and development Wordpress development Collateral designs Email templates Support and maintenance of website They became our go to partner for anything digital- right from custom google analytics implementation and tracking, to design.

    What was the team composition?

    UI/UX personnel Wordpress engineers Project manager

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    The website improved it's score on mulitple quantitative parameters, like- Load time, bounce rate, User engagement. Also, witnessed increased conversions due to website revamp.

    How was project management arranged and how effective was it?

    We used Trello tool to manage the project. It was a seamless affair throughout. A dedicated customer success manager was appointed, who ensured our deliverables were met within the timelines and with desired quality.

    What did you find most impressive about this company?

    Commitment to a deliverable. Their agility towards our dynamic business needs stood out along with their design thinking and approach

    Are there any areas for improvement?

    None

    5.0
    Overall Score Their competency, working style, positive attitude displayed by all members within the project. I would love to work with them on every opportunity
    • 4.5 Scheduling
      ON TIME / DEADLINES
      Delivery timelines were met 99% of the time
    • 5.0 Cost
      Value / within estimates
      Value provided is more than the cost to company
    • 5.0 Quality
      Service & deliverables
      The work devliered was appreciated across the company stakeholders and also our end-users
    • 5.0 NPS
      Willing to refer
      Pepper Square are not an agency but an extended team/ partner for growth of any organization

    iOS & Android App Dev for Social Enterprise

    “Above everything, Pepper Square is very committed to doing their work well.”

    Quality: 
    5.0
    Schedule: 
    4.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Nov. 2018 - Ongoing
    Project summary: 

    Pepper Square Inc. built out a custom social enterprise app on Android and iOS, adding registration and interactive features, improving front- and backend controls, and increasing the stability of the UX.

    The Reviewer
     
    11-50 Employees
     
    San Francisco, California
    Jonathan Fudem
    Product Manager, National Fitness Campaign
     
    Verified
    The Review
    Feedback summary: 

    The increase in quality delivered by Pepper Square Inc. has paid off in the form of significant growth in engagement with the app. Users are very impressed with the increased functionality, and Pepper Square Inc. has clearly demonstrated their priority is always to continue providing high value.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the Product Manager of National Fitness Campaign, and we build outdoor public gyms all over the country.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Pepper Square Inc.?

    Our goal was to enhance a mobile app that allows people to learn more about our fitness courses, participate in challenges, and generally incorporate our gyms and resources into their lifestyle.

    SOLUTION

    What was the scope of their involvement?

    We had an app when we started working with Pepper Square Inc., but they helped us to build out a lot of the features that really take it to the next level. They’ve designed the front- and backend of our app completely. Their work has enabled many of the interactions the app is now capable of providing to our customers, such as signing up for classes, finding locations, and being a one-stop shop for a lot of different fitness needs. Pepper Square Inc. developed those capabilities for iOS and Android using React Native, as well as Java on the backend.

    What is the team composition?

    We usually work directly with their COO to coordinate the project at a high level. Once we get into design, we collaborate with the designer, and in development, we have one developer that serves as our primary contact and a second developer who has more of an oversight role. They’re good about collaborating with other teams if you want to bring another group in for a specific task, but in general, there are about 3–4 people that we’re aware of working on the project at any given time.

    How did you come to work with Pepper Square Inc.?

    They have an office that is very close to ours, and they actually reached out and pitched themselves to us. It was clear they really wanted to work with us, and it was ultimately their commitment and follow-through that made us realize we could accomplish more with them than we could with other partners. 

    What is the status of this engagement?

    We started in November 2018, and our work has continued over the course of a lot of different projects since then.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement? 

    The app has grown its user base 13 times over in the last 13 months. The number one result we’ve seen from working with Pepper Square Inc., however, is the increased stability of the UX. In the past, we would launch features under such time and budget constraints that we would have to deal with all sorts of bugs, but over the last few months, we’ve systematically worked to clean them up. Our crashes are down, our glitches are rarer, and user onboarding is better. On top of that, we launch much faster with Pepper Square Inc. We like to move quickly, and they let us do that.

    How did Pepper Square Inc. perform from a project management standpoint?

    Pepper Square Inc. does an extremely good job managing the work we give them. We always know that they’ll be able to build whatever we ask for, no matter how ambitious it is. They’re great about setting goals and making sure everyone is on the same page to understand the why of what we’re doing and to align on timing, pricing, and strategy. We largely use their own internal project management tool called “Get Things Done” to communicate, but we’ve also used Slack, email, and UberConference to stay in communication.

    What did you find most impressive about them?

    Above everything, Pepper Square Inc. is very committed to doing their work well. Everything they do for us centers on UX and making sure that we’re always delivering a lot of value to our customers. It feels like they do everything they can to be consultants and partners with us rather than just people who take code orders.

    Are there any areas they could improve?

    We’re working with them to have a clearer idea of what our costs will be ahead of time, but I think we’re making progress with that and are both invested in being better aligned. 

    Do you have any advice for potential customers?

    I would suggest you make sure they understand exactly what you’re trying to do, and what your business goals and key performance indicators (KPIs) are. That’s something they really get, which is certainly one of their strengths.

    5.0
    Overall Score
    • 4.0 Scheduling
      ON TIME / DEADLINES
      Sometimes things take a little longer than we expect, but it's clear that they're always trying to deliver high value work.
    • 5.0 Cost
      Value / within estimates
      We definitely get really good value.
    • 5.0 Quality
      Service & deliverables
      Everything that they produce for us is of really high quality, even things that are difficult.
    • 5.0 NPS
      Willing to refer
    Verification

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    Verification Level
    Silver
    VERIFIED
    Business Entity
    Business Entity Name
    Pepper Square Incorporated
    Status
    Active
    Jurisdiction of Formation
    Texas
    ID
    32030944634
    Date of Formation
    Apr 26, 2007
    Payment & Legal Filings
    Bankruptcy
    No
    Tax Lien Filings
    0
    Judgement Filings
    0
    Collections Count
    0
    Last Updated
    Apr 7, 2020
    Client Reviews
    VERIFIED CLIENT REVIEWS
    5
    OVERALL REVIEW RATING
    4.8
    Source
    Clutch
    LAST UPDATED
    May 10, 2020