What evidence can you share that demonstrates the impact of the engagement?
With just one exercise, People Business helped us confirm some feelings we already had. They provided us with an opportunity to take some action, which we were able to do in a clear and understanding manner.
Speaking personally about the discussions and help I’ve had, I found it useful to have a completely independent sounding board that asked very difficult questions. It’s helped me to make sure that we think these things through because we won’t be able to just brush them off.
How did People Business perform from a project management standpoint?
We’re really old and old-fashioned, but we can both work a phone; we manage with that.
What did you find most impressive about them?
It’s their openness and questioning skills, which really helps and makes us think about the end solution we’re going for. People Business isn’t going to turn around and say that something’s a great idea if they don’t think it is. It’s going to be straightforward, honest feedback, motivated only by doing the right thing.
At the end of the day, it doesn’t matter to them whether we do it or not, but they truly want us to get to the right place. They’re also flexible in that, if something doesn’t work, they don’t keep plugging it.
Are there any areas they could improve?
I have a good working relationship with People Business, which is built on a good understanding of each other. We know where we’re coming from, and there’s a lot of trust. I wouldn’t have waited for a feedback session like this one if I needed to change something. We’d have had a talk about it, and that would’ve been it.
Do you have any advice for future clients of theirs?
Clients shouldn’t go into this halfheartedly. If they’re going to go into something — be it coaching management, leadership, or whatever else — they should go into it with a completely open mind. Don’t be defensive, and be prepared to suck it up a bit and see what comes out.
If the client goes in there with a preconceived idea, then they shouldn’t bother. If they’re looking to use People Business to get justification for what they’re doing, because the client thinks they’re already perfect, then, again, they shouldn’t waste their time. My advice is to go in with eyes absolutely wide-open and to listen more than you speak.