Quality IT Process ---- Quality Business Results

Dan Izydorek is passionate about IT and the positive impact it has on his clients businesses. This young entrepreneur set up PC Miracles at the age of only 19, over 20 years ago, to help the owners of small and medium business in and around Metro Detroit to get the very best possible ROI from their IT investments. The experts at PC Miracles can provide round the clock computer support and monitoring.

To ensure that your IT gives your business a boost and gives you the edge over your competition. Dan and his team are always on hand to provide everything from computer and network support, backup and disaster recovery and state-of-the-art cloud services. Simply put, PC Miracles can take the stress out of IT while saving you money.

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1994
Show all +
Pontiac, MI
headquarters
  • 53 N. Saginaw
    Pontiac, MI 48342
    United States

Portfolio

Key clients: 
Dynamic Human Resources Detroit Chassis Plant Team Facilities Inc Gardner White Furniture

Reviews

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IT Support & Managed Services for Painting System Provider

"We can reach out to them from anywhere and at any time."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2015 - Ongoing
Project summary: 

PC Miracles provides ongoing IT management. Recently, they migrated an email service to Microsoft 365. They also provide server support and hardware management.

The Reviewer
 
51-200 Employees
 
Sterling Heights, Michigan
Toni Hagedorn
CEO, Synergy PSM Corporation
 
Verified
The Review
Feedback summary: 

The email migration and recent server relocation went smoothly, and PC Miracles delivered optimized uptime. Their ability to maintain constant availability is crucial to their client’s business processes. Customers can expect a generous partner that provides objective, need-based advice.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Synergy PSM Corporation. We work specifically with large manufacturing doing paint system management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PC Miracles?

We wanted them to meet all of our IT needs. Working remotely, we need access to our servers for them to access our documents and place certain documents for customers. They worked diligently, daily with us to meet our needs.

SOLUTION

What was the scope of their involvement?

We just migrated our email to Office 365 in the cloud, which has been a great experience. They also handle our onsite servers, as well as 30 of our computers, laptops, and other devices. They also have backups of all of our stuff, including spyware and malware at an offsite location.

What is the team composition?

We’ve worked with over ten people, but I work with three people directly including Dan (CEO & Founder), who’s extremely responsive, Jon (Service Manager), who does our projects, and Francois, who’s in charge of setting up reports.

How did you come to work with PC Miracles?

Our company was a bit smaller when we started, and my husband, who’s since passed away, handled the transition from another vendor to PC Miracles. He liked PC Miracles strategy as it’s similar to our own, and their all-in-one pricing was also attractive.

How much have you invested with them?

We’ve spent around $175,000.

What is the status of this engagement?

We’ve worked together since January 2015. Now, we’re looking to move our servers as our next project with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The email migration they did for us was flawless. Jon put the project together, along with a project manager, and they walked us through every line item. They told us exactly what to expect and it was done within a month. The options it’s opened for us are amazing. We can work with Microsoft Teams and do training with people in different states. They also provided classes to help us learn about Microsoft 365.

They’ve saved significant money for us in that we no longer have to use an intranet; we’re going to be going through Teams or SharePoint. Their services have already been paid for by the results.

How did PC Miracles perform from a project management standpoint?

We just had our strategic business review where we went over everything they do for us. We can reach out to them from anywhere and at any time. They’ve even called me first when there’s an issue or if a server goes down. We’re a full-service, 24/7 company so we always have to be able to access our server, and PC Miracles is always available. Even the people who answer the phones there are very nice.

After something’s completely the check to make sure everything is working and that we understand everything. They also helped us move server locations and we weren’t even down for a full day.

What did you find most impressive about them?

They stay in constant contact and go above and beyond for us. In our meetings, when they offer options, we never feel pressured to purchase anything outside of what’s needed to maintain our company. They educate us and then leave it up to us. We’ve never felt afraid for our company if we didn’t purchase anything from them.

Are there any areas they could improve?

I’m not very IT-savvy, so I don’t think so. It’s gone very well.

Do you have any advice for potential customers?

Sit with them. Dan is always willing to sit with you on video conference or in-person to share and teach. Ask any question and they’ll be honest. Take that hour to have him come out and sit with you.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Support for an HR Management Firm

“They’re very patient and will do everything possible to get problems solved.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2019 - Ongoing
Project summary: 

PC Miracles offers ongoing day-to-day and project-based IT support to an HR company. They manage the SQL servers and provide full network administration services to their partner, rebuilding security systems.

The Reviewer
 
51-200 Employees
 
Auburn Hills, Michigan
Joe Whall
IT Coordinator, Dynamic HR
 
Verified
The Review
Feedback summary: 

Proactive, accommodating, and knowledgeable, the team remains alert to the potential for downtime on the servers, fixing problems around the clock within an hour. Their devotion and focus boost the internal staff’s confidence regarding the stability of their systems. They communicate well.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an IT coordinator at an HR services company. We’re a PEO, so we provide our clients with payroll solutions and partner with them to offer our benefits. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PC Miracles?

One of our IT specialists recently left the company, so we began looking into support options. That started our search for full network supporters.

SOLUTION

What was the scope of their involvement?

They provide support on anything from a day-to-day basis to more major IT-related projects. So, they’re able to handle basic network support for us. For instance, they’ll change someone’s password if they forget it. Additionally, they manage our SQL servers that we house.

In that area, they’ve been providing full network admin and rebuilding our security systems. They’ve been able to clean up anything that’s wrong with our SQL servers. If they’re unable to fix something, they have connections to people who can. That’s furthered their capabilities with us.

What is the team composition?

I’ve dealt with Dan (CEO, PC Miracles) directly. He typically comes to meet with us. A few of their techs travel on-site when we need assistance with something. I’ve probably dealt with 5–7 of their online techs. 

How did you come to work with PC Miracles?

Our owner really connected with Dan. They both have a get-stuff-done attitude that allowed them to grow the relationship quickly. They’ve always been friendly and professional, striving to make strong connections early. 

How much have you invested with them?

We’ve spent between $10,000–$20,000 so far. 

What is the status of this engagement?

Our work together began in May 2019, and we’re still collaborating.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They decreased downtime on our servers. If something goes wrong, they’re notified immediately. Sometimes, I’m never even aware that there was a problem to begin with. They notify me when issues are corrected, working proactively.

Smaller issues may take longer, but they move rapidly in times of urgency. They make sure to offer several potential solutions for our problems to get us back up and running. That’s drastically reduced our downtime. They can get us back up and running in an hour or two.

How did PC Miracles perform from a project management standpoint?

Their entire team is super nice and friendly. Sometimes, our priorities may be a little all over the place, but they keep everything very organized. They’re in constant contact with us, keeping us on top of projects that need to be completed. The team also is pretty consistent in delivering on time.

What did you find most impressive about them?

They’re very patient and will do everything possible to get problems solved. Their positive attitudes are really impressive. 

Are there any areas they could improve?

For our needs, they hit the nail on the head.

Do you have any advice for potential customers?

Know that there are multiple avenues for communication with them. If you need their help, you can call in, and they’ll get right to you.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer