What evidence can you share that demonstrates the impact of the engagement?
The email migration they did for us was flawless. Jon put the project together, along with a project manager, and they walked us through every line item. They told us exactly what to expect and it was done within a month. The options it’s opened for us are amazing. We can work with Microsoft Teams and do training with people in different states. They also provided classes to help us learn about Microsoft 365.
They’ve saved significant money for us in that we no longer have to use an intranet; we’re going to be going through Teams or SharePoint. Their services have already been paid for by the results.
How did PC Miracles perform from a project management standpoint?
We just had our strategic business review where we went over everything they do for us. We can reach out to them from anywhere and at any time. They’ve even called me first when there’s an issue or if a server goes down. We’re a full-service, 24/7 company so we always have to be able to access our server, and PC Miracles is always available. Even the people who answer the phones there are very nice.
After something’s completely the check to make sure everything is working and that we understand everything. They also helped us move server locations and we weren’t even down for a full day.
What did you find most impressive about them?
They stay in constant contact and go above and beyond for us. In our meetings, when they offer options, we never feel pressured to purchase anything outside of what’s needed to maintain our company. They educate us and then leave it up to us. We’ve never felt afraid for our company if we didn’t purchase anything from them.
Are there any areas they could improve?
I’m not very IT-savvy, so I don’t think so. It’s gone very well.
Do you have any advice for potential customers?
Sit with them. Dan is always willing to sit with you on video conference or in-person to share and teach. Ask any question and they’ll be honest. Take that hour to have him come out and sit with you.