There is NO Time for Down Time

Dan Izydorek is passionate about IT and the positive impact it has on his clients businesses. This young entrepreneur set up PC Miracles at the age of only 19, over 20 years ago, to help the owners of small and medium business in and around Metro Detroit to get the very best possible ROI from their IT investments. The experts at PC Miracles can provide round the clock computer support and monitoring.

To ensure that your IT gives your business a boost and gives you the edge over your competition. Dan and his team are always on hand to provide everything from computer and network support, backup and disaster recovery and state-of-the-art cloud services. Simply put, PC Miracles can take the stress out of IT while saving you money.

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1994
Show all +
Pontiac, MI
headquarters
  • 53 N. Saginaw
    Pontiac, MI 48342
    United States

Portfolio

Key clients: 

Dynamic Human Resources Roseville Chrysler Dodge Jeep Detroit Chassis Plant Team Facilities Inc

Reviews

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IT Support for an HR Management Firm

“They’re very patient and will do everything possible to get problems solved.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2019 - Ongoing
Project summary: 

PC Miracles offers ongoing day-to-day and project-based IT support to an HR company. They manage the SQL servers and provide full network administration services to their partner, rebuilding security systems.

The Reviewer
 
51-200 Employees
 
Auburn Hills, Michigan
Joe Whall
IT Coordinator, Dynamic HR
 
Verified
The Review
Feedback summary: 

Proactive, accommodating, and knowledgeable, the team remains alert to the potential for downtime on the servers, fixing problems around the clock within an hour. Their devotion and focus boost the internal staff’s confidence regarding the stability of their systems. They communicate well.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an IT coordinator at an HR services company. We’re a PEO, so we provide our clients with payroll solutions and partner with them to offer our benefits. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PC Miracles?

One of our IT specialists recently left the company, so we began looking into support options. That started our search for full network supporters.

SOLUTION

What was the scope of their involvement?

They provide support on anything from a day-to-day basis to more major IT-related projects. So, they’re able to handle basic network support for us. For instance, they’ll change someone’s password if they forget it. Additionally, they manage our SQL servers that we house.

In that area, they’ve been providing full network admin and rebuilding our security systems. They’ve been able to clean up anything that’s wrong with our SQL servers. If they’re unable to fix something, they have connections to people who can. That’s furthered their capabilities with us.

What is the team composition?

I’ve dealt with Dan (CEO, PC Miracles) directly. He typically comes to meet with us. A few of their techs travel on-site when we need assistance with something. I’ve probably dealt with 5–7 of their online techs. 

How did you come to work with PC Miracles?

Our owner really connected with Dan. They both have a get-stuff-done attitude that allowed them to grow the relationship quickly. They’ve always been friendly and professional, striving to make strong connections early. 

How much have you invested with them?

We’ve spent between $10,000–$20,000 so far. 

What is the status of this engagement?

Our work together began in May 2019, and we’re still collaborating.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They decreased downtime on our servers. If something goes wrong, they’re notified immediately. Sometimes, I’m never even aware that there was a problem to begin with. They notify me when issues are corrected, working proactively.

Smaller issues may take longer, but they move rapidly in times of urgency. They make sure to offer several potential solutions for our problems to get us back up and running. That’s drastically reduced our downtime. They can get us back up and running in an hour or two.

How did PC Miracles perform from a project management standpoint?

Their entire team is super nice and friendly. Sometimes, our priorities may be a little all over the place, but they keep everything very organized. They’re in constant contact with us, keeping us on top of projects that need to be completed. The team also is pretty consistent in delivering on time.

What did you find most impressive about them?

They’re very patient and will do everything possible to get problems solved. Their positive attitudes are really impressive. 

Are there any areas they could improve?

For our needs, they hit the nail on the head.

Do you have any advice for potential customers?

Know that there are multiple avenues for communication with them. If you need their help, you can call in, and they’ll get right to you.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer