What evidence can you share that demonstrates the impact of the engagement?
We're very happy with the work they've done. They helped us through a difficult time. People were unclear about our organization’s goals and, in fact, weren’t sure if we were still operational. The strategy Pathos Ethos developed has given us a concrete five-year plan to present to our stakeholders. It’s been inspiring and will ultimately help with fundraising efforts.
They also took a thorough approach to the website. They considered how our audience interacts with the web and created an aesthetic that accurately conveys our mission statement. We’ve gotten a great response from community members.
How did Pathos Ethos perform from a project management standpoint?
They were responsive to our needs, but also took proactive steps to ensure the project stayed on track. As the Director of a nonprofit, I can get lost in my work, so Pathos Ethos was critical in advancing the project at an appropriate pace.
We communicated by phone, email, and face-to-face meetings. We also used video chat to touch base every week and conduct more detailed meetings every two weeks.
What did you find most impressive about them?
They approach problems from a holistic perspective. Instead of offering boilerplate solutions, they took time to understand our organization to develop a customized strategy that best fit our needs.
It also helps that they have a personable team. This makes them fun to work with, but, more importantly, it also creates a comfortable environment for brainstorming. They listened to our needs and made suggestions, but were also receptive to our feedback if we disagreed. That combination of assertiveness and flexibility is really valuable.
Are there any areas they could improve?
I can't think of anything.
Do you have any advice for potential customers?
Don’t hesitate to reach out to them. Start the conversation and they’ll not only help you determine your priorities, they’ll also work with you financially and strategically. They may come up with creative solutions you hadn't considered.
Around 25,000-30,000 users downloaded the app, which received over a 4-star rating in both Apple and Android app stores. Pathos Ethos' project management is second to none, providing customized, responsive customer service and attention to timelines throughout projects.