Passionate Design Agency

Please describe your company and your position there.

I work as a Business Development Manager for Nic, a leading supplier of ice cream ingredients and accessories in Europe.

For what projects/services did your company hire Passionate Design Agency?

We needed an agency to redesign our website, and were impressed by the portfolio presented by Passionate. Our site was very basic, outdated, and had no clear visual branding, lacking of targeted material, information overload and inconsistency, which made it difficult to capture ‘who we are’ and 'what we do'.

The desired website would be integrating our new visual identity and have a design that reflects a market leader – inspiring, modern, and sleek - and all about how happy ice cream makes people.

It should be consistent of clear content, easy to navigate and with a purpose of the site being a combination of a landing page that redirects via links to our local business websites and a company page for our wider group/umbrella company.

How did you select this vendor and what were the deciding factors?

We selected Passionate based on their professional and flexible process, their experience level and creative case examples. It was essential that they had experience with WordPress and Elementor to fit our required systems.

Describe the project in detail and walk through the stages of the project.

Based on our initial meetings going through expectations and design brief, we received two drafts for the home page and overall theme. It worked really well to give feedback in Figma prior to the agreed layout.

During the process, we had quite a few extra demands and elements that we wanted to add, and it was great that the designers just took on the task and developed some customized features, delivering within a short timeframe. We are very pleased with the final result and would definitely use Passionate again for future projects.

How many resources from the vendor's team worked with you, and what were their positions?

We mainly worked with 2 designers and a project manager, who was also the CEO of the company.

Can you share any outcomes from the project that demonstrate progress or success?

Response time and turn around of amendments were very quick. Design was to a high standard, which has been complimented throughout our organisation as a big step up from our previous site capabilities.

How effective was the workflow between your team and theirs?

The workflow was good and constructive. Easy communication. I would have preferred if there was a better solution on communicating changes to the website throughout the whole process. I was great to have Figma in the first phase, but hard to change to email for the remaining process.

What did you find most impressive or unique about this company?

That anything we wanted was possible. An ideas was always taken in and solutions presented. In addition, they were very patient with our feedback, which gave a very pleasant process and overall experience.

We also liked the collaborative spirit and fair pricing level compared to other agencies, who tend to be expensive but not always deliver on quality design.

Are there any areas for improvement or something they could have done differently?

Overall, we have a very positive experience and collaboration with Passionate. A few recommendations could be:

• In some cases a phone call would have been more effective than email communication.
• Some times changes were not applied because of some valid reasons, but we had to realise ourselves that it was missing rather than getting the reasoning in a status email.

Introduce your business and what you do there.

I am the owner of an antique shop in Switzerland. 

What challenge were you trying to address with Passionate Digital Agency?

I needed help finishing setting up my website on WordPress. I had help initially setting up the site, but I didn’t know how to complete any of the backend work. 

What was the scope of their involvement?

Passionate Digital Agency helped me finish my WordPress website. I’d already used a basic template to add content to, so Passionate Digital Agency came in and cleaned everything up. They improved the design and added graphic elements. Their team also installed the plug-ins and showed me how to manage the site myself. Recently, the website crashed, and Passionate Digital Agency came in and helped me rectify the issues. 

What is the team composition?

I only worked with Billie (Founder and Creative Director). 

How did you come to work with Passionate Digital Agency?

I did a quick Google search and came across Passionate Digital Agency. I reached out to Billie with my job requirements and then she provided me with a quote that I later accepted. 

How much have you invested with them?

I paid Passionate Digital Agency 356 Swiss francs (approximately $390 USD). 

What is the status of this engagement?

I worked with Passionate Digital Agency in March 2019. 

What evidence can you share that demonstrates the impact of the engagement? 

Passionate Digital Agency’s work helped me successfully launch my website. I was very pleased with the work they did — Passionate Digital Agency completed everything I asked for and was receptive to my feedback. Also, my website is at the top of the first page in Google search results. 

How did Passionate Digital Agency perform from a project management standpoint?

Since the project wasn’t expansive, Passionate Digital Agency completed everything in six days. We typically communicated through email and phone calls. 

What did you find most impressive about them?

Billie was kind, respectful, easygoing, and didn’t try to add in extra costs when I needed to make edits. I appreciated how easily she handled the project. 

Are there any areas they could improve?

Passionate Digital Agency was just perfect; there is nothing for them to improve. 

Do you have any advice for potential customers?

Future customers need to know exactly what they want from the partnership with Passionate Digital Agency. 

Please describe your company and your position there.

I undertake administration for a new Association launching in November 21. My boss is a founding member and current chairman of the executive committee.

For what projects/services did your company hire Passionate Digital Agency, and what were your goals?

Challenge to create a recognisable, serious logo that needed to be attractive to academics, non-academics, scientists and all those working in the field of trying to help everyone have healthier, longer lives.

How did you select this vendor?

We have worked with this design team on a number of projects in past, including the cover of the book Moo's Law: An investor's guide to the New Agrarian Revolution and the website design.

Describe the scope of their work in detail, including any steps and the final deliverables.

Having worked with the team before, it was a very simple process. I prepared a brief for them outlining the requirements and trying to identify the people we were appealing to and included some logos of other groups logos that we did not want to be copying in any way. This is a very important document as it clarifies the client's needs as well as giving direction to the designers.

I then had a couple of emails with the team but, to be honest, they got on with this urgent job and were fantastic. We received three designs, presented in a variety of creative ways so that we could visualise the logo in use. I circulated this to the Executive Board for approval. One said that they were all so good, he would be happy to use any.

We chose one, asked for a slight tweek to the colour and when approved were sent a suite of files with every conceivable variation on the logo that we might need. This is so useful to have.

How many people from the vendor's team worked with you, and what were their positions?

I communicated with two.

Can you share any outcomes from the project that demonstrate progress or success?

We will be using the logo they designed with pride. They worked very quickly to help us create the logo in a short timeframe.

Describe their project management style, including communication tools and timeliness.

Communication is super easy and they are always very helpful and a pleasure to work with. They cost out what you want in advance so there are no nasty surprises.

What did you find most impressive or unique about this company?

They are super creative but business like...don't overpromise. They certainly always deliver high quality, thoughtful work.

Are there any areas for improvement or something they could have done differently?

Not really!

Please describe your company and your position there.

I am a growth marketing specialist for a SaaS company in the Fashion Industry.

For what projects/services did your company hire Passionate Design Agency, and what were your goals?

Our website was created in Wordpress by another agency. It didn’t give us the flexibility we were looking for but we also didn’t have the capacity in house to build a new website. Next to that our sister company needed a completely new website. We wanted to create two new websites on Webflow to make it easier for us to work with and improve sitespeed.

How did you select Passionate Design Company and what were the deciding factors?

They came highly recommended and were super helpful. Both the timeframe in which they could deliver and the cost of the project were also significantly lower than other vendors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. We already submitted the designs so the team could start working straight away. We had some status update meetings. They were able to deliver great work in a short amount of time with very clear communication throughout the process. They delivered two fully functional websites with multiple pages.

How many people from the Passionate Design Company team worked with you, and what were their positions?

There was a project manager who was our main point of contact throughout the process. Next to him there was one person who delivered the websites.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very happy with the overall result. The sitespeed improved which was one of the things we asked for. Overall the design of both websites was improved tremendously.

Describe their project management style, including communication tools and timeliness.

They picked up the project really quickly. We had a few check-in meetings with the project manager to align on the details. We communicated per email or Google Meets. They were able to deliver within two weeks. This while other agencies we interviewed claimed to need months.

What did you find most impressive or unique about this company?

Their clear communication, willingness to help, and timeline in which they were able to deliver were impressive. And the quality of the sites are great!

Are there any areas for improvement or something they could have done differently?

After launching there were some minor bugs with the cookies. But when we let them know they fixed it right away.

Please describe your company and your position there.

I am the CEO of The Fertility Medication Centre.

For what projects/services did your company hire Passionate Digital Agency?

We are a new start up company and was looking for a company to design from scratch our website which is crucial for the launch of our new services and products.

How did you select this vendor and what were the deciding factors?

We spoke to our various contacts about who they used to design their website. We then reviewed the work of 6 different firms and the work they had done. We liked the work of Passionate Digital Agency and agreed a reasonable fee for the work.

Describe the project in detail and walk through the stages of the project.

After discussing the project in detail with Passionate Digital Agency and explaining our vision and concept, we received 5 different design of website for us to consider. Having selected the one we liked, we made several changes to website before finalising the design.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with the CEO and Founder of Passionate Digital Agency and he has a team of web developers and designers under him which with different expertise and experience.

Can you share any outcomes from the project that demonstrate progress or success?

The project was completed on time. We found them to be responsive and made the necessary changes in a timely manner. Since the launch of our business, we have found the traffic to our website increasing and received comments that the website was clear and easy to follow

How effective was the workflow between your team and theirs?

Zoom meetings and phone calls were arranged on a regular basis to follow the progress of the project. They were responsive to request and no requests were too small. Changes were made on a timely manner.

What did you find most impressive or unique about this company?

I was most impressed with their design team and they were particularly creative. We worked in a collaborative manner and we learnt a lot from them as to what would work and what would not.

Are there any areas for improvement or something they could have done differently?

Although we would have like the project to be finished quicker we wanted to make sure that the project was not rushed and the quality compromised.

Please describe your company and your position there.

I am the CTO of a marketing business based in France. I'm focused on delivering outstanding designs for the wines & spirits industry along with clean, easy-to-use web dev environments.

For what projects/services did your company hire Passionate Digital Agency?

We've been working with Passionate Digital Agency on a number of design/dev projects and they've been delivering outstanding design execution and fast turnaround from the get-go. It's by far the best web agency I've had the opportunity to work with since I started marketing.

How did you select this vendor and what were the deciding factors?

Their style, response time and level of execution were deciding factors for the first project. Their incredible professionalism, flexibility and ability to adapt were the deciding factors to keep working with them for the foreseeable future.

Describe the project in detail and walk through the stages of the project.

Project kick-off: design brief and texts sent to Passionate, along with (foggy) custom design requests

• Phase one: Figma mock-ups with awesome, on-point graphics creations
• Phase 2: feedback in Figma
• Phase 3: implementation of feedback
• Phase 4: Plesk/React.js implementation

How many resources from the vendor's team worked with you, and what were their positions?

5 or 6: - Project manager - Designer - Devs

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to Passionate, we got 5 times more demo requests than expected, all down to great UX and design!

How effective was the workflow between your team and theirs?

Very little friction: the original brief was well executed and feedback was well received, well understood and executed beyond expectations.

What did you find most impressive or unique about this company?

Passionate's speed and level of design execution are amazing. This, coupled with solid coding make them an outstanding that I cannot but warmly recommend.

Are there any areas for improvement or something they could have done differently?

Coding was patchy in a couple of occurences, but this is more down to our own react.js unique requirements than Passionate's level of execution.

Please describe your company and your position there.

I'm the Founder of our Creative Media Company. We create typefaces and sell others on our independent online store.

For what projects/services did your company hire Passionate, and what were your goals?

We hired Passionate to migrate our entire site from one e-commerce platform to another and re-designed the whole site.

How did you select Passionate and what were the deciding factors?

We searched online for web developers and came across Passionate who looked suitable for the job.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting where we described what our needs were, Passionate then offered a step-by-step guide on what would happen next and provided a quote. Once we agreed on the quotation for the project, they provided wireframes of what the new site would look like. They were really helpful in providing the information we needed for the migration which was completed really quickly (within a few hours!).

They then did the work and we met up regularly to review and suggest any edits. Once the site was up and working, we then processed their invoice and we're still working with them to this day! Excellent service.

How many people from the Passionate team worked with you, and what were their positions?

We worked with the head Developer and another developer colleague.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Yes. We received a bunch of large custom orders from large clients, it's safe to say the re-design was worth it.

Describe their project management style, including communication tools and timeliness.

We used email to communicate fused with regular Zoom meetings to review each stage. Passionate are excellent communicators which made the process really smooth.

What did you find most impressive or unique about this company?

The speed that they showcased to complete the tasks was impressive.

Are there any areas for improvement or something they could have done differently?

No, none at all.

Please describe your company and your position there.

I am an analyst at a venture capital firm.

For what projects/services did your company hire Passionate Digital Agency, and what were your goals?

We have hired Passionate Digital Agency to manage our own website, but also create a site for one of our new portfolio companies.

How did you select Passionate Digital Agency and what were the deciding factors?

We have previously worked with the team and trusted them to create a new site within a short time period.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Design of new page in WordPress utilizing both custom designs/pages but also templates.

How many people from the Passionate Digital Agency team worked with you, and what were their positions?

Unsure - likely 2/3. Designers and web developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Very happy with the delivery.

Describe their project management style, including communication tools and timeliness.

Regular check-ins via video call. The team were accessible and eager to help with short notice.

What did you find most impressive or unique about this company?

The team's flexibility, ability to understand our needs and fair price were impressive.

Are there any areas for improvement or something they could have done differently?

N/A

Please describe your company and your position there.

We are a pharmacy specialising in aesthetic medicine. We also provide training for healthcare professionals. I am CEO.

For what projects/services did your company hire Passionate Digital Agency, and what were your goals?

Create a smart e-commerce site our training events

How did you select this vendor and what were the deciding factors?

Quality , reliability and speed or service were key

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

UI/UX design WordPress site build and customisation. Content support

How many people from the vendor's team worked with you, and what were their positions?

1 The main main - CEO

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We completed the project within the stimulated time frame.

Describe their project management style, including communication tools and timeliness.

Figma WhatsApp

What did you find most impressive or unique about this company?

I liked their quality and reliability.

Are there any areas for improvement or something they could have done differently?

No

Please describe your company and your position there.

I'm the CEO of Camp Lender Solutions. Camp lender helps families afford camp by providing access to low-cost ethical financing.

For what projects/services did your company hire Passionate Digital Agency, and what were your goals?

We wanted a nice clean one-page site to sell our product. We needed it fast.

How did you select this vendor and what were the deciding factors?

We had seen some of their portfolios and really liked their approach.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We met for an initial design conversation and presented some sites we liked. We went through a few iterations and reviews. It was very easy and quick.

How many people from the vendor's team worked with you, and what were their positions?

I think we worked with Billy and Gor.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The deliverables were solid, and they stand behind their work.

Describe their project management style, including communication tools and timeliness.

We would communicate over email. Again, everything was very smooth. Fast turnaround.

What did you find most impressive or unique about this company?

They worked and delivered what we wanted very quickly.

Are there any areas for improvement or something they could have done differently?

Nope. Everything was Great!