Parried

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director at Kinect Solar. We do solar equipment wholesale distribution and logistics. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Parried?

We hired Parried for their IT services. 

SOLUTION

What was the scope of their involvement?

Initially, we had a long discovery phase with Parried. They looked at whatever systems we were using at the time and presented us with a comprehensive package that would meet our needs. They offered a bunch of other services we didn’t use then, but we’ve since added 2–3 of those to our current engagement. 

At present, Parried provides us with on- and offsite IT support and installs software and hardware for us. Apart from helpdesk support and managed IT services, the team has also set up all of our security systems, including web security and email filtering. They’ve also set up ActivTrak for us, which is an activity monitoring solution. 

What is the team composition?

I’ve worked directly with their CEO and other staff. We collaborate with an engineer and a project manager whenever we have a project. Their CEO often reaches out to see if there’s anything else they could be doing for us. 

How did you come to work with Parried?

I wasn’t in the company when we found and engaged Parried. 

How much have you invested with them?

We’ve invested around $100,000.

What is the status of this engagement?

We started working with Parried in December 2020, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Parried’s ticket response times are lightning fast — they’re incredible. The ticket count has also gone up, which is good because it means people are comfortable reaching out to them. Overall, they’ve had an awesome performance. 

How did Parried perform from a project management standpoint?

Their ability to stay on budget and communicate is incredible. The team uses Zoho Desk as their ticketing system. We use text messages, Zoom calls, email, and an online portal to communicate.

What did you find most impressive about them?

Parried resources are super responsive. On top of that, they know their stuff — they solve any problem that we throw at them. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Call Parried and get started — do it. 

BACKGROUND

Please describe your company and position.

I am the City Treasurer of City of Hays

Describe what your company does in a single sentence.

City government

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Parried to accomplish?

• Improve website
• Improve accounting software
• answer ongoing IT issues

SOLUTION

How did you find Parried?

Referral

Why did you select Parried over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Parried were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Timelines were met on several project including migration to MS365 and QB online; design website and provide ongoing consulting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All met our needs; we are very pleased with their service and expertise.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

He was professional and avaliable on short notice; no complaints

What was your primary form of communication with Parried?

Virtual Meeting

What did you find most impressive or unique about this company?

We're impressed with their knowledge of various IT issues.

Are there any areas for improvement or something Parried could have done differently?

No