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Managed IT Services for Solar Products Distribution Company
“They solve any problem that we throw at them.”
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the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the marketing director at Kinect Solar. We do solar equipment wholesale distribution and logistics.
What challenge were you trying to address with Parried?
We hired Parried for their IT services.
What was the scope of their involvement?
Initially, we had a long discovery phase with Parried. They looked at whatever systems we were using at the time and presented us with a comprehensive package that would meet our needs. They offered a bunch of other services we didn’t use then, but we’ve since added 2–3 of those to our current engagement.
At present, Parried provides us with on- and offsite IT support and installs software and hardware for us. Apart from helpdesk support and managed IT services, the team has also set up all of our security systems, including web security and email filtering. They’ve also set up ActivTrak for us, which is an activity monitoring solution.
What is the team composition?
I’ve worked directly with their CEO and other staff. We collaborate with an engineer and a project manager whenever we have a project. Their CEO often reaches out to see if there’s anything else they could be doing for us.
How did you come to work with Parried?
I wasn’t in the company when we found and engaged Parried.
How much have you invested with them?
We’ve invested around $100,000.
What is the status of this engagement?
We started working with Parried in December 2020, and the partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Parried’s ticket response times are lightning fast — they’re incredible. The ticket count has also gone up, which is good because it means people are comfortable reaching out to them. Overall, they’ve had an awesome performance.
How did Parried perform from a project management standpoint?
Their ability to stay on budget and communicate is incredible. The team uses Zoho Desk as their ticketing system. We use text messages, Zoom calls, email, and an online portal to communicate.
What did you find most impressive about them?
Parried resources are super responsive. On top of that, they know their stuff — they solve any problem that we throw at them.
Are there any areas they could improve?
No, there aren’t any.
Do you have any advice for potential customers?
Call Parried and get started — do it.
The company is pleased with Parried’s services. They have lightning-fast response times, addressing tickets quickly and encouraging users to use their support services more frequently. They also stay on budget and communicate effectively through emails, text messages, Zoom, and an online portal.