What was the scope of their involvement?
The scope of the project is generically on-demand service. To be more specific, it is roadside assistance whenever an insured or any vehicle meets with some breakdown, we are there to serve that customer and assist that person. The app was already complex in nature as it was a B2B2C arrangement. This involved placing the largest insurance providers and vehicle OEMs [original equipment manufacturers] under one umbrella, serving customers directly with little or no manual intervention.
How did you come to work with Parangat Technologies?
The business strategy team came up with a mobility solution that could eliminate the manual process and reduce the hefty cost of a call center. The client, being a big-time player, had various levels of approval and authorization involved. I started interviewing companies that could serve as an alliance partner and bear along with the long process of approvals.
I was responsible for finding a partner that could best understand the problem and create a roadmap and solution for the entire requirement. I provided a brief to approximately 20 companies on the basis of location and their size and requested them to submit their bid along with their plans. Parangat was also shortlisted and was informed of the scope and the basic requirements.
Different companies came up with ideas and presentations, but Parangat’s was unique. Surprisingly, Parangat, with its small team size, still managed to prove their expertise as they created a static portable proof of concept quickly which was actually working on the devices of all members of the screening committee. They mapped each of the primary points in their demo, made us confident that the idea we had was completely feasible, and gave us a tentative flow that we would opt to move forward with.
The architecture document that they submitted was approved with some corrections by highly experienced architects that we have in the IT industry. The approach and the UX proposed by Parangat were quite user-centric when it came to customers. The enterprise portion has all data points already captured that we could have thought to be made available at later dates. It was a powerful demonstration of mature and deep thinking while creating the whole ecosystem.
As a next step, Parangat was assigned the job order, and they started working on the project. The project is quite big, and the work is still under development. The project is scheduled to be delivered by March 2017.
How much have you invested with Parangat Technologies?
We spent more than $50,000 to start with and may spend more in the future.
What is the status of this engagement?
The main project took less than 6 months. We expect to be done with the next round of development in March 2017.