What evidence can you share that demonstrates the impact of the engagement?
Working with Paper Tiger was a great experience. As a startup, our brand and look and feel are critical. Paper Tiger was able to bring my vision way past what I thought was possible. The feedback we’ve gotten from customers and people within our network is that the site is beautifully done, well-branded, and really sets our company apart from others in the marketplace.
How did Paper Tiger perform from a project management standpoint?
On a scale of 1 to 10, I’d give them a 10. Paper Tiger was very clear, and they were always willing to provide further clarity or walk us through a direction or approach. A line of communication was always open, and they were responsive from start to finish. They guided us on best practices and what makes a good user experience. We appreciated their due diligence, organization, and efficiency.
If I had a suggestion or wanted to change something, both Jason and Mark provided feedback on why that wasn’t necessarily the best approach. They were very articulate in explaining why they didn’t recommend something, rather than just saying no. When we had these types of conversations, I generally went with what they suggested. They helped manage our expectations and the timing of everything.
What did you find most impressive about them?
I went to Paper Tiger with an idea, and they took that idea and made it better than I expected. The entire process was smooth and seamless. We were impressed by their attention to detail, creativity, and ability to adhere to timelines. Rather than speaking in technical jargon, they made everything clear and easy to understand.
Are there any areas they could improve?
No, nothing comes to mind. While I was researching vendors, I read several accounts of web design and development companies that were great at design but fell short at development, or vice versa. Everything was clear-cut with Paper Tiger, and they managed our expectations throughout our experience of working together.
Any advice for potential customers?
Hire them. They’re top-notch people, and the agency is fantastic. The end product speaks for itself. I have no second thoughts about who I hired for this project.