What evidence can you share that demonstrates the impact of the engagement?
The project management has been a huge value. Having someone who can translate my requests to the designer and developer to make sure I get what I ask for has been great. Paper Leaf makes sure the developers and designers are all on the same page. All I have to do is send them a note to add something or ask where we are, and they take care of it.
With the school zone safety app, they were on calls with our clubs so if one of our clubs wanted to add something specific, Paper Leaf was there to give their opinion and suggestion. They think about the ultimate goal of a button or function, and if they don't think it will work, they dig deeper to figure out why we want that function, or if there is another solution. Their expertise has been extremely valuable.
How did Paper Leaf perform from a project management standpoint?
This was my first experience working in a sprint model where we built part of the app and then evaluated it to see if we were on the right track. The teams from our clubs said the plans made sense, but that they wanted to add other features as well. Then, Paper Leaf went back to do more development and we reevaluated. Instead of dumping all the requirements on one sprint or going halfway or all the way and realizing it wasn’t what we wanted, we were able to pause early on.
They took baby steps, which was another reason why it was great having them on board. They used a program with a simplified yet workable wireframe that we could click to make sure things made sense. They built on and refined the design with every step, as they developed further functionality.
They use Asana to keep me up to date with everything. If I have questions, I can ask, but they also provide me with a weekly report on the projects, especially long-term projects, to let me know where they are. Their project management is one of the reasons we keep coming back to them.
What did you find most impressive about them?
Their project management, as well as their expertise, are impressive. They look at my requests and determine whether it would be a valuable addition before agreeing to it. If it is, they find a solution and move forward. If not, they aren’t afraid to push back and let us know there might be a better alternative.
Are there any areas they could improve?
No, not that I'm aware of. When we changed project managers, their knowledge transfer was great.
Do you have any advice for potential customers?
Know what you want and what your goals are instead of simply having a list of what you want them to do. Present them with your ultimate goal; Paper Leaf is excellent at extrapolating from that.