UI/UX Design & Software Development for Communication Firm
- Custom Software Development Mobile App Development UX/UI Design Web Development
- Confidential
- Jan. - Apr. 2023
- Quality
- 5.0
- Schedule
- 4.5
- Cost
- 5.0
- Willing to Refer
- 5.0
"Panorbit's professionalism and project management skills were outstanding."
- Construction
- India
- 1-10 Employees
- Online Review
- Verified
A communication platform hired Panorbit Services LLP to work on their product's UI/UX design. The team also developed and deployed the client's platform.
Thanks to Panorbit Services LLP, the client's user engagement increased. They also saw improved user satisfaction, enhanced conversion rates, and positive market reception. The team had an exemplary project management approach. Moreover, they were proactive and receptive to the client's feedback.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of a communication company
Describe what your company does in a single sentence.
We're a communication and collaboration platform for the construction industry.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Panorbit Services LLP to accomplish?
- Product Design
- Software Development
SOLUTION
How did you find Panorbit Services LLP?
Online Search
Why did you select Panorbit Services LLP over others?
- High ratings
- Close to my geographic location
- Pricing fit our budget
- Great culture fit
- Good value for cost
How many teammates from Panorbit Services LLP were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Panorbit was responsible for UI/UX design, Software Development and Deployment of the platform.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
- During our collaboration with Panorbit on the product design and development project, we experienced several measurable outcomes that clearly demonstrated progress and success. These outcomes include:
- Increased User Engagement: Following the implementation of Panorbit's design and development solutions, we witnessed a significant increase in user engagement with our product. Metrics such as user sessions, active users, and user retention rates showed a positive upward trend, indicating that the redesigned product was resonating well with our target audience.
- Improved User Satisfaction: Through user feedback surveys and usability testing, we found that the redesigned product received overwhelmingly positive responses from our users. The enhanced UX, intuitive interface, and improved functionality resulted in higher user satisfaction scores. Users expressed their delight in how easy it was to navigate the product and accomplish their desired tasks.
- Enhanced Conversion Rates: One of our key objectives for the project was to improve conversion rates, and we observed a substantial uplift in this area. The seamless design and optimized user flow implemented by Panorbit resulted in a higher conversion rate of visitors turning into paying customers. This metric directly translated into increased revenue and business growth.
- Reduced Customer Support Requests: Prior to the redesign, our customer support team was inundated with queries and requests for assistance. However, after implementing Panorbit's solutions, we experienced a notable decrease in customer support requests related to usability issues or confusion. This reduction indicated that the redesign effectively addressed pain points, resulting in a smoother UX.
- Positive Market Reception: The redesigned product received positive reviews and recognition within our target market. Industry experts and influencers praised the product's design, functionality, and overall UX, positioning us as a leader in the market. This positive market reception not only boosted our brand reputation but also led to increased market share and business opportunities.
- These measurable outcomes clearly indicate the progress and success achieved through our partnership with Panorbit. Their expertise and dedication in designing and developing our product played a pivotal role in achieving these tangible results. We are confident that these outcomes will continue to drive our success in the future.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Panorbit's project management approach was exemplary throughout our collaboration. They consistently delivered items on time, demonstrating their commitment to meeting deadlines and ensuring project milestones were achieved according to the agreed-upon schedule. Their adherence to timelines was commendable and provided us with a sense of confidence and trust in their ability to manage the project effectively.
Furthermore, Panorbit was highly responsive to our needs and requirements. They actively sought our input and feedback at every stage of the project, demonstrating their commitment to understanding our vision and objectives. They were receptive to our ideas, suggestions, and any changes we requested, promptly incorporating them into the project without compromising the overall timeline. In terms of communication, Panorbit maintained open and transparent lines of communication throughout the project.
They provided regular updates on the progress, ensuring that we were informed about the status of each task and milestone. Their responsiveness to our queries and concerns was exceptional, addressing them promptly and efficiently. This level of responsiveness and clear communication greatly facilitated a smooth collaboration and ensured that our needs were met effectively.
Additionally, Panorbit's project management team demonstrated strong organizational skills. They efficiently coordinated the efforts of their team members, ensuring seamless collaboration and effective task allocation. Their ability to manage resources and navigate potential challenges or roadblocks in the project was highly commendable. They proactively addressed any issues that arose, employing problem-solving strategies to keep the project on track.
Overall, Panorbit's project management was outstanding. They consistently delivered items on time, responded promptly to our needs, and maintained open lines of communication throughout the collaboration. Their professionalism, organizational skills, and responsiveness greatly contributed to the success of the project and our overall satisfaction with their services.
What was your primary form of communication with Panorbit Services LLP?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What impressed us the most about Panorbit was their unique blend of creativity and technical expertise. They possess a rare ability to translate innovative ideas into practical, functional solutions. Their team's creative approach to problem-solving and their eye for design brought a fresh and unique perspective to our project. Panorbit's commitment to delivering high-quality results was also highly impressive. They consistently demonstrated attention to detail and a meticulous approach to their work.
From the initial conceptualization to the final product delivery, their dedication to ensuring excellence was evident in every step of the process. Another standout aspect of Panorbit was their exceptional level of collaboration and communication. They fostered a truly collaborative environment, actively seeking our input and feedback throughout the project. Their team was receptive to our ideas and suggestions, valuing our perspective as partners in the development process. This collaborative approach not only enhanced the final outcome but also made us feel heard and valued throughout the journey.
Additionally, Panorbit's professionalism and project management skills were outstanding. They adhered to deadlines, managed resources effectively, and maintained transparent lines of communication. Their ability to navigate potential challenges and proactively address any issues that arose demonstrated their commitment to delivering a seamless and successful project.
Overall, what makes Panorbit truly impressive and unique is their ability to combine creative thinking, technical expertise, collaboration, and professionalism in a way that delivers exceptional results. They go above and beyond to understand their clients' needs and exceed expectations, making them a standout company in the product design and development industry.
Are there any areas for improvement or something Panorbit Services LLP could have done differently?
While our experience with Panorbit Services was largely positive, there are a few areas where improvements could have been made or different approaches could have been taken:
- Enhanced Documentation: Although Panorbit's communication was generally clear and effective, having more comprehensive documentation throughout the project could have provided additional clarity and reference points. Detailed documentation, including project plans, requirements, and milestones, would have helped in ensuring everyone involved had a shared understanding of the project scope and objectives.
- Proactive Issue Identification: While Panorbit demonstrated strong problem-solving skills, there were a few instances where potential issues or challenges could have been identified earlier in the project. A more proactive approach to identifying and addressing these issues could have helped in minimizing any potential delays or roadblocks.
- Streamlined Change Management: While Panorbit was accommodating of changes and receptive to our feedback, a more formalized change management process could have been implemented. This would have helped in documenting and tracking changes, providing clarity on the impact of each change, and managing any associated schedule or cost implications.
- Post-Project Support: After the completion of the project, there could have been more emphasis on providing ongoing support and maintenance. A dedicated post-project support plan or the option for extended support would have been beneficial in addressing any unforeseen issues that surfaced after the delivery of the final product.
It is important to note that these suggestions are intended as areas for potential improvement rather than significant shortcomings. Despite these minor points, our overall experience with Panorbit was positive, and they delivered exceptional results for our project.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
4.5On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS