What evidence can you share that demonstrates the impact of the engagement?
The initial metric was getting internal buy-in. Our executives were reluctant to make changes, but we were able to win them over quickly. What Panamera showed in the first review session gained approval right away. In the next phase, we will measure online ads and market response to the new brand identity. At the tradeshow I mentioned, every customer we spoke to validated the project passionately and really liked the changes.
How did Panamera perform from a project management standpoint?
Their project management was stellar from the very start. Their responsiveness and organization made us confident in their abilities. We communicated regularly, even before we started the project, and they set up a platform to track all tasks. We have a weekly call to discuss their progress, and we get constant email updates whenever something is completed or needs review. They stay on top of us, keep us in the loop, and deliver everything we need from them.
What did you find most impressive about them?
They care more than other agencies. They have the skills we need, and finding a team that really cares is the magical element that makes a project succeed. They care about delivering great work.
Are there any areas they could improve?
Honestly, I have nothing they should improve upon. Their work is consistently good, and their pricing and communication are perfect. They could grow internally, which would help them take on more projects. They're small, and their output would improve across the board if they expanded their team.
Do you have any advice for potential customers?
Be as through as possible. I took a questionnaire they provided very seriously, and they gained clarity through my answers. My openness helped them understand our challenges and problems. Focus on the issues you face, and they will find solutions. They're good problem solvers.