Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We've launched the site only a few days ago. I have received a handful of comments for it, but we haven't been able to pick up any metrics.
We're not the biggest or the smallest company on the market. We want to tackle different small and mid-sized businesses and needed to develop a site that could attract a variety of clients. Pacific54's team took it upon themselves to feed into the notion that we can be a family-oriented company but that we're scalable at the same time. The site reflects just that by enabling people to go directly to the service they need or look at a suite of services.
How did Pacific54 perform from a project management standpoint?
We worked with a lead business developer from Pacific54's team. His follow-up was on point. The scope of work demanded that each of our teams respond in a set amount of time, and Pacific54 did this all the way through. The lead designer constantly followed-up with more questions about our story and what the company was. It wasn't a one-time process; he made sure that he'd nail exactly who we were. We met face-to-face 3-4 times at Pacific54's offices, and it was nice to get to know them.
The backend had a 2-week development schedule, and Pacific54 delivered on time. They got back to us with the results and asked questions about how we wanted everything to look, after which they went back to work again for 3 weeks. We received another follow-up right on time. Pacific54's project management didn't overrun anything, and we had a great back-and-forth. The total process was estimated to run for 6 months, and we're launching the site 6 months later. The initial budget was also maintained.
What did you find most impressive about Pacific54?
Pacific54 is well known locally, and I'm sure that they are running several projects at once, but I definitely felt as if we were a priority to them. All of our requests for changes and edits were heard. Pacific54 took all our punches and delivered.
Are there any areas Pacific54 could improve?
We've had 2 bad experiences prior to working with Pacific54, with the work falling apart prior to going to the development phase. Nothing fell through the cracks in Pacific54's case, and we had a good enough business relationship to continue a digital marketing strategy with them, pushing far beyond the initial 6-month site-building scope.
What tips or recommendations could you share that might increase the likelihood of success with Pacific54?
After my experience with the 2 previous developers, I was hesitant in using Pacific54, thinking they would dismiss us. We weren't the largest client, but Pacific54 still took care of us, so I advise other people not to have any hesitations. Pacific54 makes honest efforts to get to know companies and make sure that they're successful. Pacific54 sees the work as a continued relationship and is a full-service provider, able to help with strategy and growth.