Premium 24/7 Support to Grow your Business

Pac Biz provides you with premium customer service representatives at a flat monthly rate or per call price. Pac Biz covers training, management, benefits, and quality assurance. Outsourcing inbound calls has never been easier.

Pac Biz has built a reputation for high quality contact center agents. This has been accomplished through:

  1. 24/7 Agent Availability: Pac Biz has the ability to take your calls/chats/emails every minute of every day of the year.

  • Experienced Agents: Our agents are required to have a minimum of 3 years experience in an English speaking contact center

  • A Quality Team the Preserves Excellence: Every agent undergoes weekly call reviews and training to improve performance.

  • Agents Can Use Any Software: The Pac Biz training department will work with your protocols.

  • An Enterprise Grade Network: Redundant internet and power that is professionally managed by IT System Managers with around the clock internal monitoring and support.

  • Utilize Pac Biz to hit your target profits, scale quickly and provide outstanding customer support.

     
    $1,000+
     
    < $25 / hr
     
    50 - 249
     Founded
    2013
    Show all +
    Phoenix, AZ
    headquarters
    • 2303 N 44th St #14-1255,
      Phoenix, AZ 85008
      United States
    other locations
    • 2F DNJ Building, Real Street, Tabuc-tubig,
      Dumaguete City, NOR 6200
      Philippines

    Reviews

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    Inbound Appointment Scheduling for Financial Services Company

    "Their customer service representatives are strong."

    Quality: 
    4.0
    Schedule: 
    4.5
    Cost: 
    5.0
    Willing to refer: 
    4.5
    The Project
     
    $10,000 to $49,999
     
    Aug. 2017 - Ongoing
    The Reviewer
     
    51-200 Employees
     
    Riverside, California
    CEO, Financial Services Company
     
    Verified
    The Review
    OPPORTUNITY / CHALLENGE

    Why does your firm need inbound services? Did you previously handle these needs in-house?

    We have inbound sales calls that require this need.

    How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

    We handle 50 calls per day.

    What challenge were you trying to address with the service provider?

    The need is to allow our sales representatives to make outbound calls and have a service handle inbound calls.

    SOLUTION

    What was the scope of the service provider's involvement?

    They answer our phone calls.

    Could you describe the pricing structure and how they billed you?

    We pay an hourly fee.

    How did you come to work with this service provider?

    We found them through a referral from another business owner.

    How would you assess the service provider for answering calls, customer service, and communication?

    They are quick and reliable.

    How much time, in hours, does this service provider save you each month?

    They save us 20 hours per week and $2,000 per month.

    RESULTS & FEEDBACK

    What takeaways and measures of success can you share about working with this service provider?

    We are more efficient. Sales numbers have been up every month.

    What are the service provider's strengths?

    Their customer service representatives are strong.

    How can the service provider improve?

    Their call clarity could improve.

    How long has your company been working with this service provider?

    I worked with them for one year.

    How much money do you spend annually with this service provider?

    We spent $10,000 to $49,999 the first year.

    4.5
    Overall Score
    • 4.5 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 4.0 Quality
      Service & deliverables
    • 4.5 NPS
      Willing to refer