Otter Labs

BACKGROUND

Please describe your company and position.

I am the Managing Director of Blank Canvas Travel

Describe what your company does in a single sentence.

Blank Canvas creates bespoke, authentic, tailor-made holidays to Asia & Africa.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Otter Labs to accomplish?

• Brand Design
• Website Build
• PPC Marketing

SOLUTION

How did you find Otter Labs?

Online Search

Why did you select Otter Labs over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Otter Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First we tasked Otter Labs to assist us with brand imagery, website work and marketing as we looked to make our vision for a bespoke ethical tour operator tangible. The work was wide-ranging in scope, including brand imagery, web design, implementation and PPC marketing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From our initial meeting with Otter Labs to the present day they have shown an incredible knack for taking our ideas, improving on them, and turning them into reality. They are true pros! Over the last 3 years they have helped increase our lead generation 3-fold. We continue to work with them in all areas of marketing, web design and brand identity and their enthusiasm and quality standards have never wavered.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Otter labs are pros when it comes to communication and keeping you in the loop throughout the process. If there are any delays (which have been very rare!), the reasoning is well-explained and timely. They are a breeze to work with.

What was your primary form of communication with Otter Labs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive and unique aspect of working with Otter Labs is that they combine the personal service of a boutique agency with the output and creativity of a larger one.

Are there any areas for improvement or something Otter Labs could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Executive of Equal Studio Ltd

Describe what your company does in a single sentence.

Equal Studio Ltd is a leading UK interpretation design consultancy. We specialise in communicating a client's vision to its target audience through innovative spatial design and appropriate communication media.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Otter Labs to accomplish?

• To ensure an innovative approach to any design challenge
• To fit in as part of a close-knit consultancy team working alongside the client
• To be able to work within tight programme and budget constraints
• To be professional in our working relationships

SOLUTION

How did you find Otter Labs?

Referral

Why did you select Otter Labs over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Otter Labs were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

From concept design to print ready artwork, design a family of interpretation graphic panels to inform visitors of all ages of what they might see and what has happened historically in the environment they are in.This included developing the brand, wayfinding, links to online information etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

When designing for the public you get no second chances but through an iterative design process, testing of concepts, reaction to the comments received at the testing stage, final detailed design, artwork, and production, the result has been applauded by the client and members of the public who have interacted with the graphics.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very efficient with both the management of their time and reacting to the constraints of the available budget. Everything was delivered on time and to budget.

What was your primary form of communication with Otter Labs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We like their ability to react quickly to changes or brief creep. As a client one tries to minimise this but we all know it is sometimes unavoidable as a project develops! They remained very professional at all times to keep the project running smoothly

Are there any areas for improvement or something Otter Labs could have done differently?

We are very happy with how they conduct their business and would work with them again without hesitation

BACKGROUND

Please describe your company and position.

I'm an executive at Flip 180 Consulting Ltd.

Describe what your company does in a single sentence.

Revitalising brands by flipping the norm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Otter Labs to accomplish?

• Create our brand identity and website

SOLUTION

How did you find Otter Labs?

Referral

Why did you select Otter Labs over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Otter Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Otter Labs created our brand identity, guidelines and website. This included logo, graphic elements, stationary suite and a live website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our branding and website were exactly what we wanted. We couldn't be happier.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time or ahead of time on all projects.

What was your primary form of communication with Otter Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their customer service. The team were always available to call or message about the projects. They were flexible with changes and feedback.

Are there any areas for improvement or something Otter Labs could have done differently?

Otter Labs is fantastic to work with, very efficient, and creates amazing results.