What evidence can you share that demonstrates the impact of the engagement?
They're extremely responsive. We're somewhat of a tech company, so it's very easy to assess what's getting done.
How did OSSystem perform from a project management standpoint?
I'm the project manager from our side, and they've been very good about executing my vision in a clean and efficient way. We communicate on Slack.
What did you find most impressive about them?
Their responsiveness is what we value the most. We contact them at any time during the day and random times at night and they always found a way to respond. It was almost like they don't sleep. I was really excited to have someone that was willing to answer questions about their code outside of the 9-5 time frame.
The code they created was very professional and well documented. They even taught things to the lower level developers here, which was very much appreciated.
Are there any areas they could improve?
I'm not the most critical person. They've been very honest, which is all I ask for. In principle, it would've been nice if they had more domain knowledge on what we focus on here, but it's not necessary or expected from a software development firm. Additionally, the management process on their end could be a little bit better, but they could probably say the same thing about us.
Do you have any advice for potential customers?
If you're someone who knows how to manage software projects yourself, they'll be a golden and perfect option for you. This is the best experience I've had so far with software developers.