OSMOS

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Jetpack, a consulting company that helps startups raise capital.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSMOS?

We needed development and marketing services.

SOLUTION

What was the scope of their involvement?

We've worked with OSMOS on several levels, procuring their services directly for Jetpack and working with them on projects on behalf of our clientele. Some of our clients require development and marketing services, which we've coordinated alongside them. They have complemented our business strategy for those clients who use these services.

When we work with them, we provide them with a strategy that they execute in marketing and development. There’s a complete exchange of data from our side to their side. They analyze that data and understand the briefing. Then, they usually have an onboarding call or several onboarding calls between us, the client, and themselves. From there, they determine the project goals and implement a project management plan.

For the marketing side, they’re responsible for the creative assets. Their forte is branding, so they’re responsible for logo creation, website creation, messaging, and more. They’re also responsible for color schemes, layouts, and displays. For the development side, we provide them with general feature requests. Their development team then creates a complete infrastructure plan, including the tech stack and understanding of the actual process. We provide them with business requirements for an app, and they build the tech and set up the project management for it. We’ve done mobile apps for Android and iOS, SaaS, web applications, and platforms.

For technologies, they mostly use Webflow, but they also use WordPress and PHP. They also host and maintain websites and mobile apps.

What is the team composition?

On the marketing side, they have 2 to 3 people doing branding. On the performance marketing side, they have 4 to 5 people utilizing different channels. They also have a couple of project managers. In a typical marketing campaign, there are 8–15 people.

How did you come to work with OSMOS?

We found them through a referral.

How much have you invested with them?

We've spent $750,000–$1 million in general and $50,000 to $200,000 average for each project.

What is the status of this engagement?

We started working together in February 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From a development standpoint, tens of thousands of consumers and businesses utilize the apps, websites, and platforms the team has built. The products work according to the specifications, and they’re extremely efficient. Additionally, they’re very good at adhering to deadlines. The websites and the technology always arrive at or before the agreed-upon project deadlines, which is super important. There are very few bug instances because they do unbelievable QA on everything.

On the performance marketing side, we’re seeing upticks of tens of percentage points in downloads and purchases on their campaigns. From logo and website creation, the branding is aesthetically pleasing and speaks to the brand it represents.

Overall, OSMOS has exceeded our expectations and our clients’ expectations.

How did OSMOS perform from a project management standpoint?

They’re very transparent. Having dedicated project managers on each one of these projects is super useful. This means there’s a very clear project architecture, the budget is adhered to, and the team exceeds expectations regarding deadlines. At least one project manager is involved in each one.

They use monday.com for project management and Slack for communication. They usually do a phone call once a week via Zoom, regular emails, and then Slack. They create an external Slack-facing channel for each one of the projects so the clientele can directly catch them whenever.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to Eli and Devin, the founders. They are very strategic, try to do the best for their clients, and are genuinely passionate about what they do. You can sense it.

What did you find most impressive about them?

They’re not just going about it based on the brief. They have very experienced subject matter experts in brand creation who utilize research instead of just look and feel for brand, logo, and website creation.

Are there any areas they could improve?

No. We've had such a good experience with them.

Do you have any advice for potential customers?

Come ready with the business output that you’d like to create. Map out what you’re looking for from a business standpoint. OSMOS will take care of the rest. If you have a very defined strategy, they can execute it from a marketing and development standpoint.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of development at an IT services company. Our team specializes in web and mobile development and AI.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSMOS?

We needed help with our marketing and brand division efforts.

SOLUTION

What was the scope of their involvement?

We've done multiple projects with OSMOS for our end client. For one of them, we needed them to do the marketing UX strategy part of the project. We've worked with them closely to understand the target audience. Te've worked to understand the current weaknesses of the old solution and competitors. They've established a brand identity, created brand guidelines, and implemented a marketing strategy. They also manage PPC and social media campaigns and design creative assets. Once they're done with that, we jump in and do the development part. 

What is the team composition?

We work with Laura, the Director of Operations; Eli, the Creative Director; and Devin, the Development Lead. It's a small agency, so I work with all the key people there.

How did you come to work with OSMOS?

One of my best coworkers worked with them previously and made the introduction. They were really professional and did a great job in the past, so we decided to give them a shot.

What is the status of this engagement?

We've been working together since August 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We set certain KPIs, and the team has met them.

How did OSMOS perform from a project management standpoint?

Their project management is excellent; they met deadlines and stayed on budget. We've used monday.com and later switched to ClickUp. We communicate via Slack, weekly calls on Google Meet, and emails.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to Devin.

What did you find most impressive about them?

Their professionalism and understanding of the market are impressive.

Are there any areas they could improve?

No, they're good.

Do you have any advice for potential customers?

Share as much information as possible about your project.

BACKGROUND

Please describe your company and position.

I am the Founder of a nightlife mobile app company. 

Describe what your company does in a single sentence.

we are a nightlife mobile application

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OSMOS to accomplish?

• develop a brand
• develop an app
• market the app

SOLUTION

How did you find OSMOS?

Referral

Why did you select OSMOS over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from OSMOS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Osmo helped us develop our business model and brand from the ground up. Once that was complete, we pivoted to mobile app development. This included building an app for iOS and Android and developing an Ai model to help us differentiate. Once that was complete OSMOS works with us to market the app and prepare us for series A.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• App works flawlessly 
• tons of new bars are available prior to launching our platform 
• minimal design iterations due to best in class creative work 
• successfully completed my funding round

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. The OSMOS team made themselves available both in person and through google meets. They are super quick to respond.

What was your primary form of communication with OSMOS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really take a startup first approach. It feels as if you are working with a cofounder. They uniquely understand the needs of a founder and help you through your entrepreneurial journey, while delivering the best in class work.

Are there any areas for improvement or something OSMOS could have done differently?

not that i have experienced