In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?
Let’s see. Again, from my point of view, when you balance the quantity, quality and responsiveness of the work they do, they definitely meet all of the parameters that we went into the relationship with.
On the statement of work type projects, like redesigning the website, again, after the project was done, it’s all positive feedback in terms of people within our company.
The one metric we could look at is we had some stability problems with our website before we were working with Oshyn. We’ve measurably improved the uptime of our environment by both upgrading the versions that we had and getting everything up to best practice levels, recommended version levels and distributing the Web servers in a different fashion within the data center. I’m very happy with the improved uptime there.
When working with Oshyn, is there anything you would consider unique or special about them compared to other service providers with which you’ve worked?
Again, when we approached Oshyn we weren’t in search of a marketing partner. We really needed an exemplary development team to augment our own capabilities. A lot of the certified partners for Sitecore are more akin to marketing agencies that can develop on Sitecore, rather than Sitecore developers, per se. We knew what we needed going into the relationship, and they’ve been able to deliver.
In retrospect, are there areas you believe Oshyn could improve upon, or are there certain things you'd do differently as a client before initiating projects of this nature?
In any of these relationships, you have to sort of tune them and understand how both sides work. One of the lessons we’ve learned is that given the business model of the retainer relationship and their skill sets, we need to do more preparation. As an example, we can’t just give business level requirements to their team and say, “Here’s what we want to do.” We have to think it through a solution and give them more technical requirements, and then they can execute it pretty flawlessly.
I think that gap is where, as marketers, we’d like to be able to give business level requirements, if that makes sense, and then have someone else to figure out the technical side of things. We’ve found that we have to provide a little more of what would normally be business analyst level task in between, translating the business requirements into technical specifications. When we do that, everything works out fine. When we submit business level requirements to them, it could be a hit or miss.