Orases

BACKGROUND

Please describe your company and position.

I am the Assistant General Manager of Heritage Training And Shooting Center

Describe what your company does in a single sentence.

Heritage Training Center is a premier training facility and shooting range located in Frederick, MD. My position is Director of Sales + Range Operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Orases to accomplish?

• The custom software company provided Heritage Training and Shooting Center with a tailored software solution that streamlined their booking system, enhanced customer management, and improved overall operational efficiency, ultimately enhancing the overall experience for their patrons.

SOLUTION

How did you find Orases?

Referral

Why did you select Orases over others?

• Close to my geographic location
• Great culture fit
• Referred to me

How many teammates from Orases were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Assessment of current software systems and business processes
• Collaboration with Heritage staff to gather requirements and define project goals 
• Design and development of a customized software solution tailored to Heritage's specific needs, such as a booking system, customer management tools, and operational efficiency enhancements 
• Integration of the new software with existing systems, such as inventory management or financial software 
• Testing and quality assurance to ensure the software meets all functional and performance requirements 
• Training for Heritage staff on how to use the new software effectively 

Key deliverables may include a fully functional and user-friendly software solution, documentation of the software, features and functionality, ongoing support and maintenance services, and a successful implementation that improves Heritage Training and Shooting Center's operations and customer experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Some measurable outcomes include increased efficiency in booking processes, improved customer satisfaction, enhanced data accuracy, cost savings, increased employee productivity, enhanced scalability of the software solution, and improved reporting capabilities for better decision-making and tracking performance metrics.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Orases had excellent project management - including the timely delivery of key project milestones, proactive communication on progress updates, and a responsive approach to addressing our needs and feedback throughout the development process. Their team demonstrated a strong commitment to meeting our requirements and ensuring that the final software solution aligned with our business objectives.

What was your primary form of communication with Orases?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The excellent customer experience, their expertise in software development, and their ability to translate our business needs into technology solutions.

Are there any areas for improvement or something Orases could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.

I work for an IT leadership and advisory firm that offers fractional CIO services. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

I work with Orases for our client in the highway transportation and maintenance service industry business. 

SOLUTION

What was the scope of their involvement?

Our client needed a customized app that could help them identify issues in highway maintenance, such as broken guardrails, lines that needed to be paved, potholes that needed to be fixed, and others. Orases helped create an app where the client could enter those details — with pictures — into a database. Through it, the client could schedule services, personnel resources, and equipment to address problems. Upon completion, the client could then send everything to the Department of Transportation through the app. Ultimately, the team’s deliverables were a desktop app for the management team and a mobile app for the field people. 

When I came on board, we revamped the product development process, which was a little looser than what I would describe as best practice. We met with Orases and talked about the process we’d use going forward. At that time, Orases was in phase two of the development lifecycle. We then defined requirements, built a product roadmap, and broke the requirements into a release schedule. Based on the prioritized roadmap we built, we had four releases a year.

Orases also did integrations with our back-office systems. Since the app had to run for mobile devices, we integrated it with Samsung devices in the field. On top of that, the team also did performance testing. The app software was also connected to the weather app for us to know when the weather was good or bad. The app also had account upload and download functionality for invoices, documents, and pictures. It could categorize captured metadata into pictures so the client could be searched easily. For equipment management, the app lets us know through geo-location services where equipment was in the field at any given time. 

At present, Orases hosts the app and is responsible for database administration. They also handle the care and maintenance of the app. 

What is the team composition?

We work with an account manager, who has been with us from the start of the development phase. Meanwhile, the team is composed of one architect and an average of three developers depending on the size of the release. The architect is responsible for the overall app design, while the developers write code and test the app.

How did you come to work with Orases?

Orases was already selected by my client before I came on board. They went through a standard RFP process, and the client vetted a couple of other vendors while looking for a partner. Orases had the willingness to change and adapt to new processes. They were also collaborative and flexible, plus the quality of their work was excellent. Those were the reasons the client continued working with them. 

How much have you invested with them?

Our client has invested over $1.25 million dollars in this initiative. 

What is the status of this engagement?

I started working with them in June 2017, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The digitization of the work process has made a tremendous impact on our client’s business in terms of the size of staff it takes to run the initiative. The efficiency, quality, and timeliness of our customer’s work also improved. 

Moreover, we haven’t had any catastrophic outages. For context, we’ve picked a scenario that benefited both the client and Orases in terms of bug fixes. Specifically, we’ve agreed that if we discover a bug within 60 days of release, Orases will fix it for free. As a result, they’re incentivized to improve the quality of the release so bugs don’t emerge and we get a better product.

Qualitatively, Orases is highly collaborative in their approach in that they integrate and fashion their solutions to the platforms that we already use. They’re mindful of such things and work with us in architecting solutions to ensure that the client’s requirements are met from a platform and testing perspective. 

How did Orases perform from a project management standpoint?

Orases has managed the project well. We have weekly scrum and check-in meetings where we get information on our progress, budget, and target completion dates. Simply put, we get everything we need for project management on a regular basis. Apart from that, our team has great communication with project managers, and we know what’s going on in our process. We also know what issues are being addressed and what obstacles we’re running into so that the team can address them quickly. Overall, I’m truly pleased with the project management processes. 

In terms of tools, Orases uses Redmine as their project tracking tool, requirements gathering solution, and bug notification system. Then, they give us access to their Jira board so that we can enter tickets and check on project status. Overall, we approach the project as a team composed of both Orases staff and our internal IT staff. Redmine is our primary communication channel. We also use video meetings and occasional emails back and forth to clarify things if they have questions. 

What did you find most impressive about them?

From a technical perspective, they’re great. On top of that, they’re willing to adapt and work with clients to modify financial arrangements to meet those clients’ specific needs. Overall, I’ve been in the software development industry for about 30 years, and I rank Orases in the top 10 organizations that I’ve worked with in my career. 

Are there any areas they could improve?

Orases was the one that convinced our client that they needed firms like ours to help them with product management; they didn’t have one when I came on board. In retrospect, Orases could have done that sooner. 

At the same time, I understood that they were in a tough spot as they tried to help the client, especially when the COVID-19 pandemic happened. They knew the client had to bring in a product manager, though it took a while for the client to realize that.  

Do you have any advice for potential customers?

Be open and honest, and tell Orases what you’re trying to solve. Think about and agree around KPIs that will benefit both your companies. They’re in the business of writing software, and they want to do it as efficiently and effectively as possible. Meanwhile, you want quality code that is extensible. There’s a middle ground between those things, and you should have an agreement with Orases in terms of how you’re going to measure success as a team. They’re highly adaptable and open to those kinds of conversations. 

BACKGROUND

Please describe your company and your position there.

A2LA is dedicated to the formal recognition of competent testing and calibration laboratories (including medical laboratories), biobanking facilities, inspection bodies, product certification bodies, proficiency testing providers, and reference material producers. I am the Director of Marketing and Communications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Orases?

Our website was outdated and we did not have the skillset internally to redesign the site.

SOLUTION

How did you select this vendor and what were the deciding factors?

Orases was the original designer of our site and were the natural choice for the redesign.

Describe the project in detail and walk through the stages of the project.

Following a series of discovery conversations and meetings, the SOW was developed and weekly meetings ensued. We met with the front and back-end designers to thoroughly discuss our must haves and wish list which would help us stay on budget.

The graphic designer walked us through many different styles/themes to hone in on the final look and feel we wanted to achieve. They were spot on every step of the way and walked us through any possible limitations that might come from our choices. Being able to consistently see the test site made it easier for us to tell if they were on the right path.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 4-5 Orases team members throughout the process retaining the same project manager, artistic designer, programmer and SEO specialist, WordPress programmer and developer, and development project coordinator.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Orases team documented everything every step of the way utilizing a project management platform. The final look is much more on-trend and simplified for visitors (and staff!) to more easily find what they are looking for.

How effective was the workflow between your team and theirs?

The Orases team is well trained in communicating with clients which made the workflow seamless. Every milestone was delivered early or right on time. If there was concern that our changes would impact delivery, they were very clear in communicating it.

What did you find most impressive or unique about this company?

Having worked with them in the past, it was nice to see that their dedication to customer service was still top-notch.

Are there any areas for improvement or something they could have done differently?

There are always things any company can improve upon. However, with our experience specifically, there was nothing we would change...especially since we finalized the project early!

BACKGROUND

Introduce your business and what you do there.

I’m the founder and executive director at The Hatch Project, a business consulting company. We help entrepreneurs and business leaders with new products and businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

We needed their help in developing our web application.

SOLUTION

What was the scope of their involvement?

I’m currently working on my doctoral dissertation, and there’s an intersection between my studies and what I need for my company. My methodology requires a data collection tool, which aims to help entrepreneurs who are eager to start a new business.

Orases fully developed a mobile-friendly web app to address my data gathering needs. I relayed my project requirements to their team, and they implemented development and design solutions based on those. We haven’t launched our app yet, but Orases completed all their tasks according to our project scope.

What is the team composition?

I worked with one project manager and a business analyst from Orases.

How did you come to work with Orases?

I found them online while looking for potential local agencies to work with.

How much have you invested with them?

I spent $10,000.

What is the status of this engagement?

The development project ran from June–July 2021. We have another project underway, but we haven’t officially started that yet.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any quantitative metrics to share yet since we haven’t reached the go-live period. However, I could confirm that Orases was a knowledgeable team that delivered a well-curated and sophisticated platform. Their understanding of my requirements was highly evident in the quality of the work they produced.

How did Orases perform from a project management standpoint?

We used Basecamp as our main communication and project management channel. Orases had commendable project management skills — they asked the right questions and brought productive insights to the table.

Additionally, we were kept in the loop throughout the process. They were a professional team committed to delivering on-time and on-budget solutions.

What did you find most impressive about them?

Their experience and expertise were highly evident during our partnership. Orases consistently followed a streamlined approach, and they allocated their resources well to maximize their team’s productivity.

Are there any areas they could improve?

I personally prefer in-person meetings, but I know that times are different now because of the pandemic. After all, Orases did their best to meet me halfway on this matter.

Do you have any advice for potential customers?

Orases is a responsive and professional team, so you only have to prepare a clear outline and be straightforward in identifying your needs. They’ll surely take it from there.

BACKGROUND

Please describe your company and your position there.

I am a co-founder and principal of Leadership Techniques, LLC. We provide leadership and project management training and consulting to a wide variety of clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Orases, and what were your goals?

Our Wordpress site was built over 10 years ago and was outdated so we needed to build a new site to make it more secure.

SOLUTION

How did you select Orases and what were the deciding factors?

We had done work with Orases in the past and know that they provide high quality products that we can count on.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We kept the original design, and discussed that the ecommerce portion was most critical so Orases researched and found the best solution for our needs.

How many people from the vendor's team worked with you, and what were their positions?

1 - Wordpress developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We just launched the site yesterday, but already find it is much "cleaner" and easier to navigate.

Describe their project management style, including communication tools and timelines.

The developer was extremely accommodating to our schedule and very responsive. I set up a shared Google Doc so we could share updates and changes along the way, and that worked very well.

What did you find most impressive or unique about this company?

They are very professional and extremely responsive.

Are there any areas for improvement or something they could have done differently?

No areas of improvement - it was all very positive.

BACKGROUND

Introduce your business and what you do there.

Our company is Leadership Techniques LLC. We’re a two-person company that’s been around for ten years. My partner and I are the co-founders and principals. We provide project management and leadership training & consulting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

We had an existing relationship with Orases. They built our first website, but we decided to refresh the website to update the look, technology, and security.

SOLUTION

What was the scope of their involvement?

For the website upgrade, their team updated the design of our WordPress site, focusing on a more modern look. They also updated some of the website’s features, graphics, and functionalities. The team at Orases also implemented third-party connections like our payment and registration system. Along with performing QA testing, their team also trained us on how to work the WordPress platform so that we can put in content ourselves. The website is now being prepared for SEO.

What is the team composition?

Our main point of contact is Javier (Support Technician, Orases).

How did you come to work with Orases?

We chose them because of a personal recommendation.

How much have you invested with them?

We’ve invested between $15,000–$20,000.

What is the status of this engagement?

Our engagement with Orases started in 2010.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their team is still providing ongoing web support. Since we’re still transitioning, we don’t have detailed analytics yet, but they’re excellent to work with. Orases’ customer service approach is outstanding.

The meeting we had the other day with Javier was excellent. Their office has a beautiful conference room, and all of the technology is set up and ready to go. They answered all of my partner’s questions.

How did Orases perform from a project management standpoint?

Since my partner and I are project managers, we were pretty impressed with their system. Javier gives us an estimate every couple of weeks. The site ended up being ready a few days early, allowing us to get in there when we expected to. Their ability to meet their estimated dates was right on target.

What did you find most impressive about them?

They’re a solutions company that is full of experts in their field. All we knew is that we needed a website for people to register. Orases gave us all of the possibilities for a website that will bring us business. In terms of their technical expertise, the team at Orases brings a lot to the table. They bring ideas that we can apply to improve our business.

Are there any areas they could improve?

No, there’s nothing they can improve. They’re great.

Do you have any advice for potential customers?

Be open to their ideas. They’re experts in their field. It is at the point where everyone knows what a website is, and everybody can use a website, but not everyone has the capabilities to create one. This is their team’s area of expertise.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a radiology-specific veterinary company. We provide telemedicine consultations to other veterinary hospitals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

Our company needed a tool to facilitate seamless communication with other hospitals. We hired Orases to help us develop a RIS (radiology information system) PACS (picture archiving and communication system) EMR (electronic medical records) platform.

SOLUTION

What was the scope of their involvement?

Orases has been there since the beginning to help us brainstorm ideas about how to accomplish our objectives. We started from the 50,000-foot view. Since then, we have narrowed down the broad scope of requirements down to define our exact needs.

Orases guided us through the entire discovery process. We met twice a week. During each session, they helped us refine our concept based on our explanations. They suggested novel ideas to solve the image transfer issues we have been experiencing. Even though this is my area of expertise, they came up with new ideas I had never considered, 

The main deliverable they produced was a final document with everything the developers need to move forward. We haven't started the development yet, but the end product will be a web platform. Through the system, other hospitals will be able to send us X-ray images. It will enable us to send them back reports we write up.

What is the team composition?

We work with three people from Orases; a UX architect, project manager, and the head of business development.

How did you come to work with Orases?

I searched online extensively before I met and spoke with several companies in Silicon Valley. Orases offered a much more personable feel than most of the other companies we considered. 

As a small business, they were much more willing to talk about the overall project and how to address problems than a younger startup would.

How much have you invested with them?

So far, we've spent $50,000.

What is the status of this engagement?

We first started discussions in October 2018. Our engagement is ongoing. Orases will also handle the development stage.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We just finished the discovery stage, so I don't have any metrics or statistics to share so far. Up until this point, everything has been positive. We haven't had any negative comments.
 

How did Orases perform from a project management standpoint?

They performed very well from a project management standpoint. They kept us up to date and contacted us daily about any new developments or questions they had. We would respond as soon as possible. Orases always answers our questions within a couple of minutes.

What did you find most impressive about them?

The best thing about Orases is their willingness to work with us as a smaller company. They broke down the process with a project manager as well as a business development individual.

I appreciated that Orases took the process a bit slowly since I'm not familiar with software development. Their infrastructure is built so that they can work with larger companies as well. Clients of theirs include many sizable national businesses with recognizable names, all of whom gave them positive reviews.
 
Are there any areas they could improve?

Understanding the scope of the project before getting deep into the discovery phase could be beneficial. I know the purpose of the discovery phase is to figure out the exact requirements, but my only critique is that after I told them my idea in our very first meeting, it turned out to be a much bigger project. Some of that is unavoidable, though.

BACKGROUND

Introduce your business and what you do there.

I’m co-owner of Irwin Stone, a stone product supplier in Rockville and Frederick, Maryland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

In the beginning, I needed help with our overall technology (e.g., servers, email).

SOLUTION

What was the scope of their involvement?

They set up a virtual private network (VPN) between our Rockville and Frederick offices. They also set up our email, which they still host, and our original website. The site was primarily informational to create awareness. Over the years, we redeveloped the site multiple times and eventually used a different company. The other company had a great reputation but it turned out to be a big disaster. They were using a platform that wasn't widely supported, which caused lots of problems. It was storing a lot of needless records and getting bogged down. We ended up going back to Orases. They had to dismantle the code and rewrite it in something more widely supported. That was about five years ago, and we’ve kept the site with them ever since.

What is the team composition?

Our main contact is Nick (President, Orases). At the peak, we had five people working on our account.

How did you come to work with Orases?

They came highly recommended from a graphic design group in Frederick.

How much have you invested with them?

Over the years, we’ve spent around $15,000–$20,000.

What is the status of this engagement?

We first started working together in 2001 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a great job. I’ve only gotten positive feedback, both internally and externally. I was eternally grateful for their effort to get the website up and running again. In terms of email, no news is good news. Their hosting service has been pretty much invisible, so that's good news.

How did Orases perform from a project management standpoint?

Orases is very responsive, and I always have a lead person assigned to our account. I’ve been to their office multiple times but we mostly speak by email or phone. Communication is the key for me in dealing with any vendor. They keep me informed on where they are in the process, if they're hitting their deadlines, and what they need from me.

What did you find most impressive about them?

Everybody from Orases is a quality person, not just a good technician. They all communicate well. The company seems to be well-managed and well-organized. I've never gotten the sense that they're all over the place or out of control. Most technology firms are very good from a technology perspective, but they're typically not very good at running a business. I don't see that with Orases. They’re always organized and responsive.

Are there any areas they could improve?

No, there’s nothing I can think of.

Do you have any advice for potential customers?

I don't have any advice, but I would absolutely recommend them to anybody that needs their services.

BACKGROUND

Introduce your business and what you do there.

Atlas Home Energy is a home services company focusing on energy improvements. I’m a co-owner, co-founder, and manager of the business.
We do a lot of data collection in the field, as part of energy audits on homes. After the assessments, we put together energy reports, detailing all the areas where a customer can improve their house. We also provide them estimated energy savings and a quote for those improvements, based on which customers can decide to move forward with the work. Finally, we send out crews to implement those improvements.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

We collect a tremendous amount of data for energy audits, contracts, and work orders. The challenge was transferring all that data to each document type. We used to create each one using separate programs, which led to data loss. We were looking for ways to make the whole process more efficient.  

SOLUTION

What was the scope of their involvement?

We’re implementing a digital data-collection system in the form of a mobile app. We started by undergoing a two-or-three-month discovery process. We met with one of their program developers, who established the functionalities of the solution. It needed to collect data from the field, work offline, take pictures, and so on. We created mockups as we went through the process, based on the functionalities we described.

They designed and developed the Progressive Web App (PWA), along with the backend system where all the data is synced. It is then used to generate all the documents we create. The app is setup to work on Android devices; it works to some extent on iOS, though certain features aren’t supported. It will work properly when the operating system expands its PWA compatibility.

What is the team composition?

The majority of the work was done by four of their people. We mainly worked with the project manager and the program developer. When we needed to discuss more complicate functionalities, we also had meetings with the developers themselves.

How did you come to work with Orases?

They developed our customer-facing website a couple of years ago. We initially met them through one of our employees, who had gone to school with someone on their team. When we ran into the current challenge and I asked them about it hoping to get a referral. They told me they could do the work and were happy to take on the project.

How much have you invested with them?

The cost of their work has been just below $200,000.

What is the status of this engagement?

We started working with them in February or March 2017. The beta version was finished a month ago and the app is currently being launched. We anticipate having an ongoing relationship with them to develop additional functionalities.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone at our office is excited by the app and surprised by how fast it operates. It offers a number of additional features, beyond the current processes. The app has a clean interface and it works effectively. We do have some bugs to work through, but the app is doing what we were hoping it would, which is all we could ask for.

How did Orases perform from a project management standpoint?

Their general approach to setting expectations and planning the process was very smooth. I wasn’t sure about how to tackle a project of this scale, but they had a lot of experience with similar tasks. It was clear from the beginning that they had the whole scope in mind.

I was initially under the impression that we would start development right after the first meeting, but they recommended we go through a discovery process. In hindsight, it was very effective for outlining and organizing all the features we needed. We were able to determine what we wanted and what would have been too expensive.

They were good at seeing the big picture and making sure we wouldn’t exceed our budget. They were also good at scheduling general meetings and keeping us updated. We’ve met weekly over the past year and, as we got closer to the delivery date, we increased that to almost every day.

Their project manager was extremely accessible—we could get hold of her whenever we needed to. They were transparent in terms of resource allocation, completion dates, and any possible issues. We felt that they were a partner rather than a contractor. We had a good working relationship overall, in terms of communication and determining what needs to be done.

What did you find most impressive about them?

One of the best things about them is their passion for what they do—from the program developer to the project manager, and the actual developers. We could tell that they pride themselves on making the workplace more efficient. They were genuinely excited about the different features and functionalities we discussed, and how those were going to help us. This made the whole process enjoyable. We never felt that we were working with a contractor that only focused on the numbers.

Are there any areas they could improve?

When we ran into problems, I sometimes felt that I wasn’t getting the full picture. It could take a couple of days of them working internally until I got an update. However, it wasn’t ever anything crucial.

BACKGROUND

Introduce your business and what you do there.

SVP of the Retail Banking Group at the Frederick County Bank.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

We wanted to redesign our 5-year-old website, which was stagnant, not user-friendly, and unappealing. It did not show our brand’s personality.

SOLUTION

What was the scope of their involvement?

They worked with our team and the external marketing firm that we use. They were responsible for overall functionality, but specifically built the backend while the marketing firm designed the frontend. Integrated bank services into the new website included: investor relations software, financial calculators, and online loan application software. The team also made sure our website compliant with ADA and WCAG.

The team used 24Watch, their software, to complete the redesign. The site launched November 20, 2017.

What is the team composition?

I met with the project manager and lead designer on a regular basis. In between meetings, I coordinated with the project manager. There were 8-10 team members behind the scenes.

How did you come to work with Orases?

We considered them 6 years ago for a similar project but chose an alternative company due to the cost differential. Then, we reconsidered them for this project. 

How much have you invested with them?

We spent $100,000.

What is the status of this engagement?

Work began May 2017 and ended November 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The positive feedback that we’ve received reflects our personality and brand image. Practically, the site is more user-friendly and simpler communication lines have generated more points of contact with clients. However, the site is too new to say how these results affect our bottom line.

How did Orases perform from a project management standpoint?

They performed beautifully and were particularly impressive under pressure. Our project manager had to step aside 10 days prior to the launch due to a medical emergency. Although I panicked at the timing, the team was well-organized for the transition. Her replacement hit the ground running, communicated well, staying on deadline and budget.

What did you find most impressive about them?

They were great partners for us and the marketing team. All three are locally-owned businesses in the community, which we considered integral to the collaboration.

Are there any areas they could improve?

No. This was my first web project and the team was very patient with all questions and requests.

Do you have any advice for potential customers?

Stay open-minded and go for it. Clear communication and business objectives are key.