What evidence can you share that demonstrates the impact of the engagement?
The site is still live, and one of the things I’m most impressed with, from a technical standpoint, is how well it aged. Today, there aren’t many decent websites that are more than two or three years old, yet this one seems to be moving along well.
Visitor numbers increased dramatically, but it’s a corporate page, and it was never a massive traffic-generating site. Our metrics were more internal — our senior leadership could now direct people to a platform they could be proud of. The fact that it’s still there is the most significant evidence of success. If they didn’t like it, it would’ve been gone long ago.
How did Orases perform from a project management standpoint?
The fact that technical people were made a part of the project management and client service team was a huge benefit. Having those people on the phone, even as part of the design conversations, and being able to talk about how we envisioned elements like parallax scrolling, or what we wanted to see happen when we clicked on something, streamlined the conversation, once we got to the hand-off from design to development.
Nick, the president of the agency, was always available to me at any time, but, for the most part, the project manager handled it well.
What did you find most impressive about them?
They were open to doing things in a different way, and they responded to pressures and requests in a way that’s not typical of the design and build agency.
When it comes to working on something custom and building features into a platform, they’re excited about the challenge, because they have the talent to respond to it. They’re building a piece of software which happens to be a website, as opposed to other agencies, which try to build the trendiest website they can.
I appreciated the fact that they focused on the performance, in terms of what we wanted the site to do, but they also brought me into the conversation about our options and challenges to allow us to find the best way to move forward.
Are there any areas they could improve?
They have done a good job of being upfront with what it is they do, so we didn’t end up being surprised. Had we hired them for an end-to-end website project, we’d have found their design to be a bit corporate. I wouldn’t hire them for a design project or to create the initial concept, but they never tried to sell me on that, so it’s hard to call it a weakness.