What evidence can you share that demonstrates the impact of the engagement?
We were very concerned about the hosting transition, but it went extremely smoothly. We were only down for about two hours, thanks to the planning and preparedness from the Orases team. Similarly, when we had our 16,000 members move to the new Amazon accounts, we only got about a dozen support emails because the process was so seamless.
The team is smart, and they ask the right questions. Within one year, Orases has the same level of knowledge of our database as our previous vendor did after 16. It’s amazing how quickly they picked it up.
How did Orases perform from a project management standpoint?
We have a dedicated project manager who meets with us twice a week and is only a phone call or email away at all times. Orases also provided us with a secondary project manager, who handles anything that falls through the cracks. We use Basecamp and Redmine to track tickets.
We have dedicated coders and a dedicated UX specialist from their team as well, so it really feels to us like we’re as important to them as a really large company would be.
What did you find most impressive about them?
Their coding team and UX developers are better than anyone else we interviewed. Their breadth of knowledge is amazing. With their leadership, they’re always looking at the horizon and they know what the best practices are. They have a kind of experience we’d never seen in other organizations before.
Are there any areas they could improve?
I think they could give a little more feedback when things are heading towards the top end of the budget. They’ve gotten better about it, but maybe if they could let us know when we’re approaching 70% of the budget.
Do you have any advice for potential customers?
Know up front what you want your results to be — your requirements need to be in place from the start. Also, make sure you have buy in from your staff and executive committee or board.
The best thing you can do with Orases is have Nick come in and talk with your senior-level staff. Once they hear from him and about the organization he created, their work, their culture, and all of that, they’ll definitely go with the team.