What evidence can you share that demonstrates the impact of the engagement?
We don’t have specific KPIs built to track or report on their progress, but as far as overall objectives, they have provided an incredible amount of value to us, not only in getting our product off the ground but also in continuing to clean up and enhance some of the original features and infrastructure.
How did Orases perform from a project management standpoint?
If I were to rate them more generally on things like turnaround time, responsiveness, or project transparency, I would have nothing but positive things to say. They make themselves available through all forms of communication, whether that was voicemail, text message, or email, and we speak to them close to 4–5 times a week.
I’ve been a project manager myself, and I know that I pale in comparison to Larisa. She is highly capable, and her leadership has been paramount in our success. I would love to work with her in any capacity because it was always clear that from the top down, they truly care about the customer experience.
What did you find most impressive about them?
One of their best assets is their ability to listen and understand the customer at a high level, and then to be able to translate those requirements into technical avenues for delivering exactly what you asked for if not something even better. They have the personality and the skillset to handle customer-facing needs and the technical skills to be successful.
Are there any areas they could improve?
Our project is certainly a lot to tackle, so I think one thing they could maybe make progress on is in adding resources to their team. However, that hasn’t caused us any problems so far, and we’ve been able to talk openly with them about the possibility.
Do you have any advice for potential customers?
I think transparency in communication is critical to a development project like this. Even if you can’t perfectly articulate your business needs, just getting things out verbally so they can see where your head is at and help you work towards a solution is incredibly important.