We Make Custom Software Easy

At ORASES, we believe in improving lives through technology and design. We look for companies and products that will make a difference and align with our vision. We are a Maryland based development agency who's philosophy centers on high-end design and building amazing products.

We don't build Angry Birds. We focus on the hard stuff. We develop custom mobile apps, web apps, and web based applications...and make all the pieces work together.

We are experts in developing complex software that typically has a need to integrate with other systems, like ERP's, CRM's, EMR's, 3rd Party systems, or different APIs and complex datasets.

We are unique in our design and development approach and this has helped us build consistent quality.

 

 
$50,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2000
Show all +
Frederick, MD
headquarters
  • Orases
    5728 Industry Lane
    Frederick, MD 21704
    United States
    301.694.8991

Portfolio

Key clients: 
  • NFL
  • USA Football
  • MLB
  • US Lacrosse
  • Long Fence
  • Johns Hopkins
  • Orthocare Solutions
  • Walter Reed National Military Medical Center
  • Service Coordination
  • Omniplex
  • NATSO
  • IEC
  • American Society of Interior Designers
  • Wright Manufacturing
  • Roy Jorgensen Associates
  • Xerox
  • Frederick County Bank / 50+ Credit Unions

Employee Engagement Dashboard

The Bartley Corporation pioneered concrete foundation construction to the Maryland metropolitan area. Orases created a Operations Dashboard that motivates team members and increases overall employee engagement. 

Grant Management System

At Orases, our mission is more than just developing the best grant management software - though we take that very seriously. It's To Make the World More Efficient. By enabling a transparent, accessible, and more connected ecosystem for all funders and impact investors.

We're on a never-ending quest for new solutions that address big-picture issues, so your organization can focus on what matters - your mission.

Therrien Waddell

For more than three decades, the skilled Therrien Waddell team has not only built exceptional projects but has also built durable industry partnerships—the kind that are forged from shared experiences and tempered by the bond of persisting through the hard times and the good times.

Major League Baseball Pitch Hit & Run (PHR)

Major League Baseball Pitch Hit & Run (PHR) is a FREE, 1-day event for boys and girls ages 7-14* that is simple to host. PHR is the official skills competition of Major League Baseball and can be hosted by any organization, league, civic group or set of volunteers in the community. An administrative kit is provided and the competition is free of charge for participants and hosts.

The American Society of Interior Designers (ASID)

Founded in 1975, ASID is the oldest, largest and only multi-disciplinary professional organization for interior designers, interior design students and the manufacturers and suppliers who support the profession. The rich, vibrant history of the organization goes back to the founding of its predecessor organizations, the American Institute of Interior Designers (AID) and the National Society of Interior Designers (NSID).

The EOD Warrior Foundation (EODWF)

The EOD Warrior Foundation (EODWF) serves the EOD community by providing financial assistance and support to active-duty and veteran wounded, injured or ill EOD warriors, families of our wounded and fallen EOD warriors and by maintaining the EOD Memorial.

Case Management Progress Note Bulk Submission Module

Progress note bulk submission demonstrates the high level of success they now have submitting their billable notes to the state, as well as the API functionality with the "Submit all notes" button

Case Management Contact Module

Contacts shows how the database helped clean and organize data -- previously each Individual had separate entries for all of their contacts, leading to hundreds of duplicates for doctors and other providers. Shared contacts were cleaned up and are now assigned to Individuals, increasing organizational efficiency since there is one record for shared contacts. 

Case Management QA Measures Module

QA measures module represents one of the many reporting tools we implemented to help SCI track their efficiency and success as a provider. This example shows how compliant SCI is with a goal set by DDA. 

Long Fence - Website

Orases migrated the Drupal built site over to the 24Watch® Business Suite to increase the administrative functionality. Image and content uploads were simplified; relieving Long Fence’s staff of bothersome uploads to FTP sites. Intensive research was done to increase online form submissions from potential customers and Google Webmaster Tools was installed to achieve faster speeds, the ability to monitor engaging content and address important questions about the behavior of Long Fence users.

Ortho365

365 Ortho is a software solution used to administer orders for orthotic and prosthetic components and supplies, facilitating the process from start to finish. Everything is in one place and easy to find, with additional features for expedited billing. Our process enables you to track each individual item that composes the purchase order as well as invoices and governmental billing forms – automating, consolidating and centralizing this task.

Reviews

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Software Dev for Marketing & Advertising Firm's Client

“They do exemplary work and have everything I could ever want in a partner.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2016 - Ongoing
Project summary: 

Orases developed a custom software that could interact with Salesforce and move vast quantities of market data in real time. They currently provide technical support, completing additional work as needed.

The Reviewer
 
11-50 Employees
 
Westport, Connecticut
President, Marketing & Advertising Firm
 
Verified
The Review
Feedback summary: 

Internal and external stakeholders commend Orases for their strong deliverables and exceptional project management. They continue to prove themselves capable of handling rigorous technical development, having completed numerous projects over the past 12 years.

BACKGROUND

Introduce your business and what you do there.

I’m the president and CEO of a full-service advertising agency with a focus in the food industry. Our key core competencies include sales promotion for retail as well as brand strategy, creative materials, and digital execution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

We’ve partnered with them for over 12 years, now, and they serve as our primary partner for intensive technical development. So far, we’ve completed around 50 projects together, involving custom software, custom coding, and HTML.

Recently, we won a bid for a complex, large-scale project. The client needed a custom software with numerous plug-ins that allowed their site to interface with Salesforce and transfer data. We’re currently engaging Orases to develop the software while we handle the visual design.

SOLUTION

What was the scope of their involvement?

Initially, the client provided us with technical documentation, which Orases used to build the software and integrated it with Salesforce. Because the client had a lot of SKU codes in the marketplace, they needed a way to transfer large amounts of data to work with their category manager buyers. To solve this, Orases implemented multiple API plug-ins, which allowed Salesforce to grab the market data in real time.

Beyond that, the software could also capture and transfer data about food safety/quality issues to the client’s teams in the field. Furthermore, it featured finance functionalities, which were relatively complex to implement. They’ve recently finished the bulk of the development and have transitioned into more of a support role. They tackle any spin-off projects and additional work as they arise.

What is the team composition?

While I’m not sure how many developers they’ve assigned in the background, there are 2–3 dedicated points of contact.

How did you come to work with Orases?

A friend of mine had worked with them before and referred them to us. We’ve been working with them ever since.

What is the status of this engagement?

Their work for this project began in September 2016 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The client has been extremely happy with the software and overall process. She praised Orases for their transparency and customer service as well as their quality work and commitment to deadlines.

How did Orases perform from a project management standpoint?

Building on the client’s feedback, I appreciate their high-level project management. They have processes in place that keep them on track in terms of deadlines, milestones, and deliverables. As for communication, they have a weekly call to keep everyone up to date.

What did you find most impressive about them?

The fact that we’ve worked together for over 12 years, which is nearly as long as I’ve had this agency, speaks for itself. I’ve never felt the need to find another vendor. They do exemplary work and have everything I could ever want in a partner.

Do you have any advice for potential customers?

Compared to other companies, Orases conducts a thorough discovery phase, which is essential in this type of work. As such, the client needs to understand the complexity of the project beforehand and identify the expected deliverables and time lines. Don’t underestimate the importance of the discovery phase.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Solution Dev for Orthotic & Prosthetic Practice

“They take the time to make the changes we want, and really understand what we’re looking for.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2015 - May 2016
Project summary: 

Orases designed and developed a web-based, inventory management software tool. They developed wireframes from multiple idea discussions. They now provide ongoing maintenance.

The Reviewer
 
11-50 Employees
 
Rockville, Mayland
Nicole Portnoy
Operations Manager, Orthotic & Prosthetic Practice
 
Verified
The Review
Feedback summary: 

The tool increased business efficiency and is easy to use. Orases took time to internalize project specifications and was receptive to feedback. They were also accessible via multiple channels of communication. Their personable work style and dedication to listening led to a smooth engagement.

BACKGROUND

Introduce your business and what you do there.

I am the operations manager for an orthotic and prosthetic practice. We work in Maryland, Washington D.C. and Northern Virginia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

We were trying to create an easy to use inventory system. We needed something that could be used for stocking products—both for the offices, and custom products for patients. If something was going out, we would be able to receive the inventory, and thus see how many items were in stock at that particular time.

SOLUTION

What was the scope of their involvement?

They handled design as well as development. After many discussions about our ideas, Orases provided us with wireframes. The product is a combination of a web platform and a software solution. After implementation, the project manager and developer were on-site taking notes and making adjustments as needed.

What is the team composition?

We had a dedicated project manager, and we worked with a team of three to four people, which included developers.

How did you come to work with Orases

The owner of our company had worked with the owner of Orases previously.

How much have you invested with them?

We spent around $350,000.

What is the status of this engagement?

We started working together in July 2015 and it launched in May 2016. Now, we have an ongoing collaboration making tweaks to the product.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The software is very easy to use, and it makes life easier for everyone. The system sends us purchase orders in a clean and organized way.

How did Orases perform from a project management standpoint?

They had fantastic performance on this end. We communicated over phone and email, and because we’re close in proximity, we’ve also gone to each other’s offices to work together. We had weekly meetings in order to discuss what exactly we wanted, and to make sure everyone was on the same page in terms of what was being created for us. The project manager and a developer were usually present for our weekly call.

What did you find most impressive about them?

Everyone we’ve worked with has been extremely personable. They’re very easy to work with, and they definitely listen. They take the time to make the changes we want and really understand what we’re looking for.

Are there any areas they could improve?

I don’t think so.

Do you have any advice for future clients of theirs?

It’s important for clients to explain what they want from the start. If things change down the line, Orases will be more than willing to work with us to make the best software possible.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

VPN & Web Dev for Stone Product Company

"They did a great job. I’ve only gotten positive feedback, both internally and externally."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2001 - Ongoing
Project summary: 

Orases set up a VPN and built the original informational website. They later fixed another vendor's work by reworking the site on an open source platform. They set up and continue to host the email server.

The Reviewer
 
1-10 Employees
 
Frederick, Maryland
Steve Kelly
Owner, Irwin Stone
 
Verified
The Review
Feedback summary: 

Beyond building top-notch deliverables, Orases employs a customer-centric approach through responsiveness and effective communication. The team's affability, organization, and technical expertise are hallmarks of their work.

BACKGROUND

Introduce your business and what you do there.

I’m co-owner of Irwin Stone, a stone product supplier in Rockville and Frederick, Maryland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

In the beginning, I needed help with our overall technology (e.g., servers, email).

SOLUTION

What was the scope of their involvement?

They set up a virtual private network (VPN) between our Rockville and Frederick offices. They also set up our email, which they still host, and our original website. The site was primarily informational to create awareness. Over the years, we redeveloped the site multiple times and eventually used a different company. The other company had a great reputation but it turned out to be a big disaster. They were using a platform that wasn't widely supported, which caused lots of problems. It was storing a lot of needless records and getting bogged down. We ended up going back to Orases. They had to dismantle the code and rewrite it in something more widely supported. That was about five years ago, and we’ve kept the site with them ever since.

What is the team composition?

Our main contact is Nick (President, Orases). At the peak, we had five people working on our account.

How did you come to work with Orases?

They came highly recommended from a graphic design group in Frederick.

How much have you invested with them?

Over the years, we’ve spent around $15,000–$20,000.

What is the status of this engagement?

We first started working together in 2001 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a great job. I’ve only gotten positive feedback, both internally and externally. I was eternally grateful for their effort to get the website up and running again. In terms of email, no news is good news. Their hosting service has been pretty much invisible, so that's good news.

How did Orases perform from a project management standpoint?

Orases is very responsive, and I always have a lead person assigned to our account. I’ve been to their office multiple times but we mostly speak by email or phone. Communication is the key for me in dealing with any vendor. They keep me informed on where they are in the process, if they're hitting their deadlines, and what they need from me.

What did you find most impressive about them?

Everybody from Orases is a quality person, not just a good technician. They all communicate well. The company seems to be well-managed and well-organized. I've never gotten the sense that they're all over the place or out of control. Most technology firms are very good from a technology perspective, but they're typically not very good at running a business. I don't see that with Orases. They’re always organized and responsive.

Are there any areas they could improve?

No, there’s nothing I can think of.

Do you have any advice for potential customers?

I don't have any advice, but I would absolutely recommend them to anybody that needs their services.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Dev for National Governing Body

"They've done everything that I've needed them to in order to satisfy our requirements."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2017 - Ongoing
Project summary: 

Orases designed and developed a web and mobile app, including a discovery phase and UX design. They continue to iterate and maintain the platforms as needed.

The Reviewer
 
51-200 Employees
 
United States
Finance, National Governing Body
 
Verified
The Review
Feedback summary: 

Orases continues to make highly satisfactory progress on the project thus far. Their flexibility in working with a nonprofit has been greatly appreciated. Efficient in their approach, their team thoroughly researches the industry and makes the most of meetings to develop the best solutions.

BACKGROUND

Introduce your business and what you do there.

I work in finance for a national governing body.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

We were looking to improve member value by offering our own software free of charge to members.

SOLUTION

What was the scope of their involvement?

Initially, Orases helped us outline the project through a discovery phase. Then, they developed a web and mobile app, including UX design.

What is the team composition?

We work with four people, including a project manager and a UX specialist. Their CEO and CFO have been apart of conversations as well.

How did you come to work with Orases?

Our CFO had been introduced to Orases by word of mouth. We had a phone call with them to outline what the project might look like and went from there.

How much have you invested with them?

We've spent about $500,000 on phase one of the project. We haven't confirmed the details of phase two yet.

What is the status of this engagement?

We kicked off the project with them in May 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Orases has been amazing from the start. They've been flexible with our budget limitations as a nonprofit and we've been happy with the progress of the project thus far. Mockups of user websites look fantastic.

How did Orases perform from a project management standpoint?

We have a great working relationship with them. They've put in the time to understand our industry and needs, so we can have efficient and intelligent conversations with their team. They really did their homework.

Their workflows have also been spot on. We use Basecamp and stay in touch through phone, GoToMeeting, and email. They're great at taking notes and mapping out agendas and next steps.

What did you find most impressive about them?

Having their CEO so involved has been very impressive. He jumps onto our bi-weekly calls with the team and stays informed on the whole process, so he can step in when he feels he needs to.

They don't miss a beat. They share information well internally, so we never have to spend time bringing someone up to speed.

Are there any areas they could improve?

No. They've done everything that I've needed them to in order to satisfy our requirements.

Do you have any advice for potential customers?

Trust the processes they outline, because they really know what they're doing when it comes to project management, workflows, and schedules. However, they're also flexible and can adapt should the need arise.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Progressive Web App Dev for Energy Efficiency Firm

"We felt that they were a partner rather than a contractor."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2017 - Ongoing
Project summary: 

Orases designed and developed a progressive web application to automate a company's auditing and reporting processes, including the backend work.

The Reviewer
 
1-10 Employees
 
Frederick, Maryland
Matt Sera
Owner, Atlas Home Energy
 
Verified
The Review
Feedback summary: 

The application will significantly improve the company's processes, meeting the required needs and speeding up the audits. Despite some bugs, the team’s discovery process and careful development ensured the relevant features were included and the budget was not exceeded.

BACKGROUND

Introduce your business and what you do there.

Atlas Home Energy is a home services company focusing on energy improvements. I’m a co-owner, co-founder, and manager of the business.
We do a lot of data collection in the field, as part of energy audits on homes. After the assessments, we put together energy reports, detailing all the areas where a customer can improve their house. We also provide them estimated energy savings and a quote for those improvements, based on which customers can decide to move forward with the work. Finally, we send out crews to implement those improvements.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

We collect a tremendous amount of data for energy audits, contracts, and work orders. The challenge was transferring all that data to each document type. We used to create each one using separate programs, which led to data loss. We were looking for ways to make the whole process more efficient.  

SOLUTION

What was the scope of their involvement?

We’re implementing a digital data-collection system in the form of a mobile app. We started by undergoing a two-or-three-month discovery process. We met with one of their program developers, who established the functionalities of the solution. It needed to collect data from the field, work offline, take pictures, and so on. We created mockups as we went through the process, based on the functionalities we described.

They designed and developed the Progressive Web App (PWA), along with the backend system where all the data is synced. It is then used to generate all the documents we create. The app is setup to work on Android devices; it works to some extent on iOS, though certain features aren’t supported. It will work properly when the operating system expands its PWA compatibility.

What is the team composition?

The majority of the work was done by four of their people. We mainly worked with the project manager and the program developer. When we needed to discuss more complicate functionalities, we also had meetings with the developers themselves.

How did you come to work with Orases?

They developed our customer-facing website a couple of years ago. We initially met them through one of our employees, who had gone to school with someone on their team. When we ran into the current challenge and I asked them about it hoping to get a referral. They told me they could do the work and were happy to take on the project.

How much have you invested with them?

The cost of their work has been just below $200,000.

What is the status of this engagement?

We started working with them in February or March 2017. The beta version was finished a month ago and the app is currently being launched. We anticipate having an ongoing relationship with them to develop additional functionalities.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone at our office is excited by the app and surprised by how fast it operates. It offers a number of additional features, beyond the current processes. The app has a clean interface and it works effectively. We do have some bugs to work through, but the app is doing what we were hoping it would, which is all we could ask for.

How did Orases perform from a project management standpoint?

Their general approach to setting expectations and planning the process was very smooth. I wasn’t sure about how to tackle a project of this scale, but they had a lot of experience with similar tasks. It was clear from the beginning that they had the whole scope in mind.

I was initially under the impression that we would start development right after the first meeting, but they recommended we go through a discovery process. In hindsight, it was very effective for outlining and organizing all the features we needed. We were able to determine what we wanted and what would have been too expensive.

They were good at seeing the big picture and making sure we wouldn’t exceed our budget. They were also good at scheduling general meetings and keeping us updated. We’ve met weekly over the past year and, as we got closer to the delivery date, we increased that to almost every day.

Their project manager was extremely accessible—we could get hold of her whenever we needed to. They were transparent in terms of resource allocation, completion dates, and any possible issues. We felt that they were a partner rather than a contractor. We had a good working relationship overall, in terms of communication and determining what needs to be done.

What did you find most impressive about them?

One of the best things about them is their passion for what they do—from the program developer to the project manager, and the actual developers. We could tell that they pride themselves on making the workplace more efficient. They were genuinely excited about the different features and functionalities we discussed, and how those were going to help us. This made the whole process enjoyable. We never felt that we were working with a contractor that only focused on the numbers.

Are there any areas they could improve?

When we ran into problems, I sometimes felt that I wasn’t getting the full picture. It could take a couple of days of them working internally until I got an update. However, it wasn’t ever anything crucial.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev For Bank

"They performed beautifully and were particularly impressive under pressure."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May - Nov. 2017
Project summary: 

Orases led a multi-party full-stack web redesign and relaunch. Using internal 24Watch software, the team focused on the backend, compliance, and integrations, while also monitoring frontend functionality.

The Reviewer
 
51-200 Employees
 
Frederick, Maryland
Cathy Alexander
SVP Retail Banking Group, Frederick County Bank
 
Verified
The Review
Feedback summary: 

Redesigned features successfully communicated brand personality and image. Exceptional management delivered a user-friendly solution while adhering to all deadlines and budgets. Customers can expect a great partnership built on patient and open communication.

BACKGROUND

Introduce your business and what you do there.

SVP of the Retail Banking Group at the Frederick County Bank.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

We wanted to redesign our 5-year-old website, which was stagnant, not user-friendly, and unappealing. It did not show our brand’s personality.

SOLUTION

What was the scope of their involvement?

They worked with our team and the external marketing firm that we use. They were responsible for overall functionality, but specifically built the backend while the marketing firm designed the frontend. Integrated bank services into the new website included: investor relations software, financial calculators, and online loan application software. The team also made sure our website compliant with ADA and WCAG.

The team used 24Watch, their software, to complete the redesign. The site launched November 20, 2017.

What is the team composition?

I met with the project manager and lead designer on a regular basis. In between meetings, I coordinated with the project manager. There were 8-10 team members behind the scenes.

How did you come to work with Orases?

We considered them 6 years ago for a similar project but chose an alternative company due to the cost differential. Then, we reconsidered them for this project. 

How much have you invested with them?

We spent $100,000.

What is the status of this engagement?

Work began May 2017 and ended November 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The positive feedback that we’ve received reflects our personality and brand image. Practically, the site is more user-friendly and simpler communication lines have generated more points of contact with clients. However, the site is too new to say how these results affect our bottom line.

How did Orases perform from a project management standpoint?

They performed beautifully and were particularly impressive under pressure. Our project manager had to step aside 10 days prior to the launch due to a medical emergency. Although I panicked at the timing, the team was well-organized for the transition. Her replacement hit the ground running, communicated well, staying on deadline and budget.

What did you find most impressive about them?

They were great partners for us and the marketing team. All three are locally-owned businesses in the community, which we considered integral to the collaboration.

Are there any areas they could improve?

No. This was my first web project and the team was very patient with all questions and requests.

Do you have any advice for potential customers?

Stay open-minded and go for it. Clear communication and business objectives are key.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev For Rotary Club

"They've recruited good people that are outgoing and very customer-oriented."

Quality: 
5.0
Schedule: 
5.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
 
2011
Project summary: 

Orases donated pro bono work to the president’s Rotary Club, building a website from scratch. They added a member directory, communication functionality, volunteer sign-ups, and linked it to Twitter and Facebook.

The Reviewer
 
11-50 Employees
 
Frederick, Maryland
Dave Weaver
President, Rotary Club of Carroll Creek
 
Verified
The Review
Feedback summary: 

The team took responsibility for all project management and delivered a solid project. Their customer-friendly culture, professionalism, and respectful attitude made them easy to work with. The website improved efficiency and organization and the social media presence helped recruit younger members.

BACKGROUND

Introduce your business and what you do there.

From 2011–2012, I was the president of the Rotary Club of Carroll Creek.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

Our club was growing, but our current website was stagnant and didn't provide the options we needed. We needed a new website that would allow us to communicate with our members and and vice versa. We also wanted different access points for the 2,000–6,000 visitors and 600 volunteers involved in our big, 3-day Oktoberfest fundraiser event.

That year, we also decided to transition from a monthly printed newsletter to one that we posted online. The bottom line was that the site was a bit archaic and we needed to make use of new technology and functionality.

SOLUTION

What was the scope of their involvement?

The scope was building an entirely new website: gathering information to populate it and adding pictures, history, and the directory. We had 175 members, so there was a lot of data to obtain for each person’s profile.  They also set up a Facebook page and a Twitter account that was linked to the website.

They added functionality for members and visitors to sign up for volunteering, get sponsors, and find information related to Oktoberfest.

If we'd had to pay someone to do it, it would've probably been a $10,000–$15,000 project.

What is the team dynamic?

Nick [President, Orases], a member of our club, worked on it. Kath [Account Representative, Orases] worked on it as well.

How did you come to work with Orases?

I had worked with Nick when he set up a website for my law firm. I also did legal work for Orases. That year was Nick's first year in the Rotary Club. He came on board and immediately jumped in and volunteered his and his company's time to help with this project.

How much have you invested with them?

The whole project was pro bono.

What is the status of this engagement?

We started on the project around August. I can't remember when it was finished and we launched it. I know it was done before the end of my year as president, which began July 1, 2011. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website was extremely helpful. Members used the website on a weekly if not daily basis. It made us much more efficient at communication and organization. The social media component was a big plus. Having a new website and a social media connection helped us recruit younger members into the club, which was a big priority that year.

How did Orases perform from a project management standpoint?

They did great. They put the project together, ran with it, and completed it in a timely fashion. I was dealing with a lot since we’re a very active club with a lot of members. Other than filling in some questions and pointing them to the people with the right information, I didn't have to do a lot.

What did you find most impressive about them?

Nick and his wife, Amy [VP, Orases], set the culture for their company, which is always very service-friendly. They've recruited good people that are outgoing and very customer-oriented. It makes for a very easy, friendly working relationship.

Do you have any advice for potential customers?

They should know that they're engaging a company that will work well with them, treat them with respect, be professional, and provide a good product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • N/A Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multibrand Web Development for Food Manufacturer

"[T]hey’re a very good partner, and that’s why I’ve worked with them over the last 10–15 years.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Orases unified look and feel across multiple brands’ websites and encouraged awareness via various SEO techniques.

The Reviewer
 
11-50 Employees
 
Blue Bell, Pennsylvania
Mark Plamondon
Founder, Tandem Associates
 
Verified
The Review
Feedback summary: 

Aided in large part by time-tested planning and project management methods, they delivered more than was anticipated despite a change in scope and in intended audience. More users visit the sites and appreciate the updated online experience.

BACKGROUND

Introduce your business and what you do there.

I’m the president and founder of Tandem Associates, an outsourced marketing firm providing a full range of marketing services, from strategic planning all the way through implementation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

We had a client with multiple brands of varying sizes who wanted to revamp one corporate website. The project quickly evolved into unifying the look and feel of all brand sites across all brands, with the ultimate goal being increased sales in the brand portfolio. We wanted to make unique sites for each brand, while making sure that each enticed and encouraged their respective audiences to buy their products.

SOLUTION

What was the scope of their involvement?

After showing us wireframes that outlined the project, they implemented a new content management system to make the addition of content easier for our client. Since the portfolio included multiple brands (both national and regional), location functionality was incorporated, as was a capacity to parse brand-specific data so that they translated seamlessly to corresponding points across all brand sites.

They helped maximize online visibility through meta tagging and other SEO tactics. The client was more focused on B2B strategies leading up to the project, and making a user-friendly B2C website was a challenge internally. Orases helped them through the whole process

What is the team dynamic?

In the beginning of the project, I met with various developers and QA specialists on the team, but my primary point of contact was Nick Damoulakis [President, Orases]. We had worked together very successfully in the past, so it made the most sense. I had very positive experiences with the rest of the team whenever we interacted.

How much have you invested with them?

This project was about $100,000 total.

What is the status of this engagement?

The engagement took between 6–7 months to complete.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Site traffic increased and positive user feedback about navigation and the look and feel made our client very happy.

How did Orases perform from a project management standpoint?

They were very timely, and kept us informed every step of the project. The planning process was thorough, and there were very few hiccups along the way. They met all their deadlines, and there were no surprises. If something did come up, they would make fixing it a priority.

What did you find most impressive about them?

They’re easy to work with, smart, and cost-effective. Their team delivered against expectations, and do great work upfront to fully understand what you’re trying to accomplish. They make substantial creative and practical suggestions. Across the board, they’re a very good partner, and that’s why I’ve worked with them over the last 10–15 years.

5.0
Overall Score They get top scores, and I will definitely use them again.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They never miss anything significant, and they’re great at managing us and our expectations.
  • 5.0 Cost
    Value / within estimates
    They do great work, and can scale it based on what we need or budget.
  • 5.0 Quality
    Service & deliverables
    They listen well and add value beyond what you go into the project asking for.
  • 5.0 NPS
    Willing to refer
    I’ve done it several times, so I have no qualms at all.

Web Development for Plaque Manufacturer

"We’ve worked really well with each other."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2009 - Ongoing
Project summary: 

Orases developed several versions of a customized, complex website and its corresponding certification programming. They also manage, update, and securely maintain the website's database.

The Reviewer
 
1-10 Employees
 
Baltimore, Maryland
Majid Jelveh
Owner, Green Plaque, LLC
 
Verified
The Review
Feedback summary: 

The website now generates over 15,000 item sales per year. Orases employs efficient, organized project management with a single point of contact and weekly meetings. They are dependable, supportive, and trustworthy despite changes in business climate and deliver results at a competitive price.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and president of Green Plaque. We provide plaques, paraphernalia, and certificates for the green building industry. It started with the LEED [Leadership in Energy and Environmental Design] certification of buildings, a nonprofit program in Washington offered by the USGBC [U.S. Green Building Council].

We receive the list of buildings that are certified under LEED, as well as many other types of certifications that have been developed. Once they are certified, building owners can then visit our website and purchase a plaque or certificate for their building. We don’t have a brick and mortar store—all our presence is online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

Prior to hiring Orases, our site worked more as a business card with our contact information on it—we needed to build a website that would showcase our products. The site is a bit more complicated than a regular e-commerce site because it needs to be able to recognize who is eligible to purchase the plaques.

SOLUTION

What was the scope of their involvement?

After a building is certified, the information is uploaded by the USGBC through us. We generate certificates as well as cover letters for those certificates for many different programs. This is a complicated process, as half the information displayed on the certificate comes from the certifying organization and the other half is entered by the end user. Once this information is entered, it is then locked into the database and cannot be changed. All of this programming has been developed by Orases over the years.

There is a whole process for ordering in which we need to identify the person purchasing the product and see if they are entitled to that particular item. We then send the purchase order to the manufacturing facility. We have around 8 or 9 different programs currently on the site as different organizations have come to us after seeing our capability and use us for the same thing. Orases has developed all the different versions of our website to accommodate different organizations.

When we initially started, we were using Magento and were selling 10 – 20 SKU’s. Since then, our site has become much more customized and currently has a vague resemblance to basic Magento. While we’re still using the same platform, we now have hundreds of different SKU organizations and certifications.

All of the database runs on Orases’ computers, which makes it extremely safe. They run all our data, maintain it, and update it on a regular basis. There’s always something new that our customers ask for and Kat, the project manager, usually takes care of it.

What is the team dynamic?

We used to sit around the table with approximately half a dozen programmers, code writers, and project managers, and I would usually come up with a general structure or architecture for the site. Everything now goes through one person, and occasionally two people at Orases. I don’t have to be in contact with the person writing the code but I am occasionally in contact with Nick, the president, and with Kat 1 or 2 times per week.

How did you come to work with Orases?

We both belong to a business organization, and Orases came highly recommended from there. I had interviewed them as well as a couple of others but found Orases to be a good match and we’ve been working together since. I had engaged with other groups before, but most engagements didn’t last.

How much have you invested in them?

We’ve spent around $150,000 – $200,000 over the past couple of years.

What is the status of this engagement?

We started working with Orases around 8 years ago and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We sell approximately 15,000 items per year and every single one of those go through the website. By market standards, we are not a very big corporation, but the fact that I can do this with minimal employees is huge for me.

How did Orases perform from a project management standpoint?

We’re always in contact with them through a weekly meeting on Thursday mornings. Kat is always by the phone in case there are immediate needs. There are periods where I have to use that time slot every week, but there have been a couple of months where everything we want to do has been done and we only have occasional day-to-day questions that can get easily answered by email.

Kat organizes everything so I don’t have to spend more time on this than I have to. She’s my internet person and whenever I have any questions, requirements, or new projects, all I have to do is call her and she picks up the phone immediately, which is a big deal for me. I can also send her an email and receive a response within half an hour. I would love to have someone like her on our team.

What did you find most impressive about them?

They have a very reasonable fee, do whatever they say they will, and are always ready to answer my calls. We’ve worked really well with each other and they’ve been very supportive through the ups and downs of our business over these past few years. We can always depend on them.

Are there any areas they could improve?

I really can’t think of anything. Anytime I have comments, whether it’s a compliment or a complaint, I bring it to their attention and it’s addressed immediately.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev For Restaurant Group

“The site is still live, and one of the things I’m most impressed with … is how well it aged.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2012 - Ongoing
Project summary: 

Orases developed the site of a restaurant group, partnering with another design contractor. Using ExpressionEngine and WordPress they ensured that features such as its complex scroll function worked correctly.

The Reviewer
 
501 - 1000 Employees
 
Washington, DC
Jonathan Goldfuss
Former Marketing Director, ThinkFoodGroup
 
Verified
The Review
Feedback summary: 

The completed site is still functioning well, several years after the project’s completion. The team was responsive to all requests, talented at building custom features to address specific challenges, and communicative in discussing how the project should progress.  

BACKGROUND

Introduce your business and what you do there.

José Andrés ThinkFoodGroup is a restaurant company. I was the director of marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orases?

I needed a single firm to handle the strategy, design, and development for anything digital. I was trying to find a local partner whom I could meet regularly, who had real expertise in development, and who would be willing and happy to work with external design firms. Not many agencies want the design to come from somewhere else, but Orases was happy with that arrangement.

SOLUTION

What was the scope of their involvement?

They worked on a number of projects for me, the most intricate being the ThinkFoodGroup.com website. They partnered with me and a design firm I’d hired, first to make sure that what we were considering was technically feasible, and that we were answering any related questions early in the process. They then worked directly with the design firm, ensuring that all design files delivered were adequate for the production work, both in terms of assets available, and any other information which needed to be provided.

They built out the site using a content management system [CMS] and handled various changes from both the client and the design firm. They also trained me and my team on how to manage the content on that platform. The CMS was Expression Engine, but we also used WordPress. The site is mobile-friendly, although it’s not responsive or optimized per se. The site is multilingual, which was done through a localization module. It was built from scratch with the Spanish language capability.

Our first challenge from a design standpoint was the site’s complexity — there were multiple visual layers which had to scroll at different rates from bottom to top. They had to figure out how we could get it to load quickly and efficiently, getting vertical and horizontal scrolling within the same page, and integrating that within the CMS, so that when we swapped out photos it continued to function.

What is the team dynamic? 

I worked with three people, as well as Nick Damoulakis [President, Orases]. There was an account person, a technical project manager, and a developer. Nick was involved in any major discovery or milestone meeting.

How did you come to work with Orases?

A former colleague worked for them for a while. She introduced me to their work. I didn’t have any projects to build at the time, but I was doing a lot of design work and realized I didn't have a development resource for it. I happily accepted the introduction, but it took a while for us to actually do any work together.

How much have you invested with them?

The website cost around $45,000.

What is the status of this engagement?

We started working with them five years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site is still live, and one of the things I’m most impressed with, from a technical standpoint, is how well it aged. Today, there aren’t many decent websites that are more than two or three years old, yet this one seems to be moving along well. 

Visitor numbers increased dramatically, but it’s a corporate page, and it was never a massive traffic-generating site. Our metrics were more internal — our senior leadership could now direct people to a platform they could be proud of. The fact that it’s still there is the most significant evidence of success. If they didn’t like it, it would’ve been gone long ago.

How did Orases perform from a project management standpoint?

The fact that technical people were made a part of the project management and client service team was a huge benefit. Having those people on the phone, even as part of the design conversations, and being able to talk about how we envisioned elements like parallax scrolling, or what we wanted to see happen when we clicked on something, streamlined the conversation, once we got to the hand-off from design to development.

Nick, the president of the agency, was always available to me at any time, but, for the most part, the project manager handled it well.  

What did you find most impressive about them?

They were open to doing things in a different way, and they responded to pressures and requests in a way that’s not typical of the design and build agency.

When it comes to working on something custom and building features into a platform, they’re excited about the challenge, because they have the talent to respond to it. They’re building a piece of software which happens to be a website, as opposed to other agencies, which try to build the trendiest website they can.

I appreciated the fact that they focused on the performance, in terms of what we wanted the site to do, but they also brought me into the conversation about our options and challenges to allow us to find the best way to move forward.

Are there any areas they could improve?

They have done a good job of being upfront with what it is they do, so we didn’t end up being surprised. Had we hired them for an end-to-end website project, we’d have found their design to be a bit corporate. I wouldn’t hire them for a design project or to create the initial concept, but they never tried to sell me on that, so it’s hard to call it a weakness.

4.5
Overall Score They’re good at building complex systems.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were really good communicators.
  • 5.0 Cost
    Value / within estimates
    Orases always charged exactly what they told me they would.
  • 4.5 Quality
    Service & deliverables
    No one’s perfect, but they did a very good job.
  • 5.0 NPS
    Willing to refer
    Without question.