Orases

What evidence can you share that demonstrates the impact of the engagement?

We don’t have specific KPIs built to track or report on their progress, but as far as overall objectives, they have provided an incredible amount of value to us, not only in getting our product off the ground but also in continuing to clean up and enhance some of the original features and infrastructure.

How did Orases perform from a project management standpoint?

If I were to rate them more generally on things like turnaround time, responsiveness, or project transparency, I would have nothing but positive things to say. They make themselves available through all forms of communication, whether that was voicemail, text message, or email, and we speak to them close to 4–5 times a week.

I’ve been a project manager myself, and I know that I pale in comparison to Larisa. She is highly capable, and her leadership has been paramount in our success. I would love to work with her in any capacity because it was always clear that from the top down, they truly care about the customer experience.

What did you find most impressive about them?

One of their best assets is their ability to listen and understand the customer at a high level, and then to be able to translate those requirements into technical avenues for delivering exactly what you asked for if not something even better. They have the personality and the skillset to handle customer-facing needs and the technical skills to be successful.

Are there any areas they could improve?

Our project is certainly a lot to tackle, so I think one thing they could maybe make progress on is in adding resources to their team. However, that hasn’t caused us any problems so far, and we’ve been able to talk openly with them about the possibility.

Do you have any advice for potential customers?

I think transparency in communication is critical to a development project like this. Even if you can’t perfectly articulate your business needs, just getting things out verbally so they can see where your head is at and help you work towards a solution is incredibly important.

What evidence can you share that demonstrates the impact of the engagement? 

Since we’re so early along in the project timeline, we don’t have any specific deliverables other than the instant quote tool, which we’re extremely impressed with. It’s a really unique feature, and we’re one of the only firms to offer it. 

As far as the progress they’re making at the moment, we’re very impressed with the work the team has been producing. I rarely have to make corrections. 

It's clear the team understands not just the current system they’re building, but also the one they’re working to correct.

How did Orases perform from a project management standpoint?

Orases has blown my mind so far. The team is extremely particular and detailed. As someone who isn’t very detail-oriented, their ability to manage me shows how good they are at what they do. 

What did you find most impressive about them?

Orases has a unique ability to give our company exactly what we need, rather than trying to fit their solutions to us. We really appreciate that. 

Are there any areas they could improve?

There’s nothing I can think of.

What evidence can you share that demonstrates the impact of the engagement?

Orases worked under tight deadlines because we wanted to launch before the start of the next registration season. We wanted to rid our sign-up process of paper, so it was crucial that Orases deliver the application before that period started. It was a tall task to go from our idea to launch in about two months, but Orases made it happen, and we continued to enhance the product from there.

How did Orases perform from a project management standpoint?

We received timely information from their project management team. We had a good idea of what was going on even though we weren’t very hands-on with the project. Orases did a great job of communicating and remaining transparent throughout the engagement. Together, we developed an efficient process from a project management and delivery standpoint.

What did you find most impressive about them?

They plug-in seamlessly to a team and can handle the full project end-to-end. We developed a lot of trust in them.

Are there any areas they could improve?

No, they accomplished everything we set out to do.

Do you have any advice for potential customers?

Trust Orases, and let them use their wide range of expertise to help you innovate and execute. If you trust them, they won’t let you down.

What evidence can you share that demonstrates the impact of the engagement?

The project was very successful. In addition to redoing the application, we also reduced the hours spent on our payment services. We used to print and send over 300,000 payments per year, most out of our headquarters location. As part of the shift to a SaaS model, we outsourced our payment services and now offer options for checks, debit cards, and ACH deposits.

How did Orases perform from a project management standpoint?

They are excellent project managers, and I recommend them wholeheartedly. We had several in-person meetings, but we also communicated regularly via phone and email.

What did you find most impressive about them?

Their customer service and responsiveness are terrific. We’ve never had any major issues with them, and they always respond quickly to any minor ones. Their project management, design, and testing are cohesive and well governed. There were multiple layers within this project, and they did well throughout.

Are there any areas they could improve?

I don’t have any areas of improvement for them. We’re very happy with their work and look forward to working with them in the future.

Do you have any advice for potential customers?

As with any vendor, do your due diligence and follow through on your methodologies, either agile or waterfall. This was a key part of our project success as it reduced risks early on. We led the initiative with a multi-vendor team, and they worked well with our aggregated team.