What evidence can you share that demonstrates the impact of the engagement?
Everyone at our office is excited by the app and surprised by how fast it operates. It offers a number of additional features, beyond the current processes. The app has a clean interface and it works effectively. We do have some bugs to work through, but the app is doing what we were hoping it would, which is all we could ask for.
How did Orases perform from a project management standpoint?
Their general approach to setting expectations and planning the process was very smooth. I wasn’t sure about how to tackle a project of this scale, but they had a lot of experience with similar tasks. It was clear from the beginning that they had the whole scope in mind.
I was initially under the impression that we would start development right after the first meeting, but they recommended we go through a discovery process. In hindsight, it was very effective for outlining and organizing all the features we needed. We were able to determine what we wanted and what would have been too expensive.
They were good at seeing the big picture and making sure we wouldn’t exceed our budget. They were also good at scheduling general meetings and keeping us updated. We’ve met weekly over the past year and, as we got closer to the delivery date, we increased that to almost every day.
Their project manager was extremely accessible—we could get hold of her whenever we needed to. They were transparent in terms of resource allocation, completion dates, and any possible issues. We felt that they were a partner rather than a contractor. We had a good working relationship overall, in terms of communication and determining what needs to be done.
What did you find most impressive about them?
One of the best things about them is their passion for what they do—from the program developer to the project manager, and the actual developers. We could tell that they pride themselves on making the workplace more efficient. They were genuinely excited about the different features and functionalities we discussed, and how those were going to help us. This made the whole process enjoyable. We never felt that we were working with a contractor that only focused on the numbers.
Are there any areas they could improve?
When we ran into problems, I sometimes felt that I wasn’t getting the full picture. It could take a couple of days of them working internally until I got an update. However, it wasn’t ever anything crucial.