Could you share any statistics or metrics from this engagement?
In terms of qualitative data, it would be difficult to provide some insights. I think that, over the course of our three-year collaboration, we only had two security issues, which is certainly below the average bug count that is typically found in this type of software.
Our custom content management system was perhaps not the best choice, but it served us for a number of years. Right now, I'd be happier in choosing mainstream platforms due to the multiple support resources and flexibility offered.
In terms of performance, they were solid. We had a performance issue that was more of a problem with customization. A feature was overrunning our system, so we switched it off. We never had any big issues and communication with them was always good. Opus Online WAS prompt in fixing anything we needed.
How did Opus Online perform from a project management standpoint?
Whenever we had any problems, I could contact them on Skype even though we didn't have a support contract in place. They'd reply within a couple of hours and things got fixed quickly.
What distinguishes Opus Online from other providers?
Due to our size as a company, when we say "Up!", everybody tends to jump. I would not even talk to a vendor that didn't provide the level of quality found in Opus Online. I'm very picky in terms of companies that I work with. They met my expectations in this sense.
Is there anything Opus Online could have improved or done differently?
We've had a specialized collaboration, given the level of customization done to their content management system on our behalf. We made it impossible for Opus Online to run scheduled maintenances because of this. It was difficult to say whether they were doing their work at a good level or not. When we requested work from them, communication was as good as possible and their price was right.