OptimIT

BACKGROUND

Please describe your company and your position there.

I am responsible for designing digital experiences and tools that enhance the customer experience and enable a simpler everyday life by introducing fully functional solutions and innovative technologies. Role of Project Manager for the launch of a cutting-edge e-commerce platform capable of serving an unlimited number of customers 24 hours a day, seven days a week, without the need for unnecessary human interaction, using a completely automated e2e process.

A1 Makedonija is a telecommunication company focused on developing and offering convergent and sophisticated digital solutions meeting all communication needs of residential and business customers, and the communication needs of every modern family as well.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OptimIT, and what were your goals?

A1 Makedonija has selected OptimIT as a partner in the development of an eCommerce platform that will automate the online sales process. We believe that by doing so, we will create a future-proof e-commerce solution, grow digital channel share, and improve the online customer experience.

SOLUTION

How did you select OptimIT and what were the deciding factors?

Based on their strong knowledge and understanding of the telecommunications business, OptimIT stands out as a preferable choice after analyzing numerous partners and solutions, but one of the primary decision-making considerations was their referent list, agile approach, commitment, and commercial offer.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

OptimIT took active participation in the project initiation, planning, and execution. They act as a partner integrator of the Intershop Commerce Management B2C and all of the technologies needed for the solution to be fully functional and according to our expectations.

How many people from the OptimIT team worked with you, and what were their positions?

Throughout the project, a team of 4-6 professionals, including a Project Manager (SPOC), Business Analyst, System Architect, and several Senior Software Developers, was formed to meet the project's needs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The cutting-edge e-commerce platform, using a completely automated e2e without the need for unnecessary human interaction

Describe their project management style, including communication tools and timeliness.

Project complexity imposed the need to use a combined methodology, managed through a mix of agile (SCRAM) and waterfall ways of working within the organization and with several strategic partners. OptimIT showed a high level of agility in its approach and ability to adapt to all challenges aimed at achieving project goals.

Collaboration and communication take place on multiple solutions/tools, such as Confluence, Jira, Teams.

What did you find most impressive or unique about this company?

OptimIT represents a company that is result-oriented and driven towards the client’s goal. They create long-term relationships with care and commitment. Always looking for opportunities to exceed the value of the deliverables and the client expectations.

Are there any areas for improvement or something they could have done differently?

From the client’s perspective, I would say that ability to adapt and respond to changing work situations and environments is the key attribute they possess, which allows them to improve themselves and become even better in the future

BACKGROUND

Please describe your company and your position there.

I am the head of business development at Login, which specializes in the development, implementation and maintenance of ERP solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OptimIT, and what were your goals?

Cooperation was established for the development of the Cloud document management system for its integration with the Cloud ERP system. The goal was to offer the market a seamlessly integrated product package that includes ERP system and DMS.

SOLUTION

How did you select this vendor and what were the deciding factors?

We contacted Optimit on the recommendation of other partners in the IT industry. The goal was to find a reliable IT company that would be interested, in addition to developing custom solutions, to offer the market an Out-of-the-box ready-made application and provide a professional maintenance and support service for it.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered feature lists and mock-up and wireframes for the DMS solution. After few months of intensive development and testing the team released a beta version, and soon a production version.

How many people from the vendor's team worked with you, and what were their positions?

We worked with up to 10 team members:

• Scrum master
• product manager
• project manager
• the development team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the product, we experienced positive reactions from potential clients which resulted in the generation of new business opportunities.

Describe their project management style, including communication tools and timeliness.

We had weekly reviews with the project manager and product manager. Together we reviewed the project status, road map and made tests.

What did you find most impressive or unique about this company?

OptimIT's team was very engaged, customer-oriented, organized, and open to suggestions. They strive for continuous product improvement, which is crucial for customer satisfaction.

Are there any areas for improvement or something they could have done differently?

In the past 2 years of cooperation, we have not found reasons for significant improvements.

BACKGROUND

Please describe your company and your position there.

I am Product Owner of digital platforms at A1 Hrvatska d.o.o. In charge for developing and maintaining web - www.a1.hr & www.tomato.com.hr From UX/UI point of view as well as backend implementation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OptimIT, and what were your goals?

We have decided to move our Webshop onto the new platform, Intershop 7, from our existing Intershop Enfinity 6.4 platform. Along with the migration, we decided to fully automate the complete online user journey of all our purchasing flows regarding customer contracts. (in example establishing new contract, contract renewal, migrating from another network service provider etc.)

SOLUTION

How did you select this vendor and what were the deciding factors?

We are OptimIT`s client for many years. They developed our Webshop and they are maintaining it since 2008, so hiring them for implementation of new platform was our preferred solution. We already knew their expertise and their business culture suits us. They understand our business challenges and they can respond well to them. They are also Intershop partner so they were able to provide us with “turn-key” solution for the whole project and helped us in negotiations with Intershop.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Since we decided to re-brand our Webshop and integrate new features on the new platform, in coordination with OptimIT, we came up with the strategical decision to implement a completely new Webshop on Intershop 7 and migrate only the data from the existing Webshop, leaving no loose ends and fully utilizing the more powerful new platform.

OptimIT was involved from the start to the end of the project, they participated in the design phase and project planning, working with us on the new and refreshed user journeys, restructuring our backend services and middleware to support the automatization of our purchasing flows and lastly in development of the new Webshop and integration of the new Webshop with our middleware.

They also helped us in documenting the new features, managing the project in an agile way according to SCRUM principles and they helped us train our staff to use the new platform administration tools. Used Technologies: Intershop Commerce Management 7.10, Java, JIRA

How many people from the vendor's team worked with you, and what were their positions?

A team of 4-6 people throughout the project including project manager/SCRUM master, system architect and several Intershop developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Deliverables on time and as agreed.

Describe their project management style, including communication tools and timeliness.

Due to the complexity of the project, it was implemented and published in several phases using agile methodology based on SCRUM principles. Communication flowed smoothly and without interruption. We used Jira for organizing backlog and sprints, Confluence for specifying user requirements and documenting technical details of the project, Teams for daily communication and meetings and e-mails for important decisions. The challenge was to deliver a large volume of work in a very short and fixed timeline.

What did you find most impressive or unique about this company?

I would emphasize OptimIT`s wide area of expertise. They can produce a high-quality solution for the client while keeping track of budget and timelines. Besides providing a high-quality technical solution, they can understand our business needs from the beginning of the project and to guide us in finding a best solution for our customers and help us coordinate all the necessary operations with our internal departments.

Are there any areas for improvement or something they could have done differently?

In every project there are some unpredictable things and challenges. After each project and each sprint with OptimIT we have retrospectives and “lessons-learned” sessions and work on improving our future cooperation.

BACKGROUND

Please describe your company and your position there.

I'm IT manager at distributor for Husqvarna products for Croatia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OptimIT, and what were your goals?

We needed B2B webshop and newsd portal for our partner network.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for partners online and OptimIT was one of the companies that were selected. They were able to fulfill our request and we liked them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

News portal, B2B Webshop, Backoffice administration. Technologies used Java and MariaDB. We defined the scope, selected partner for FO design, had regular meetings and discussions. Upon finish we had a testing period and after GoLive full support.

How many people from the vendor's team worked with you, and what were their positions?

Two persons. Developers (at that time).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since we have all of our partners ordering through that system we are very satisfied with the stability and the performance.

Describe their project management style, including communication tools and timeliness.

We used meetings before the start. During the development phase, we used IRS to report incidents or change requests.

What did you find most impressive or unique about this company?

They were very professional and easy to communicate with.

Are there any areas for improvement or something they could have done differently?

They are very professional. I hope we will do more projects in the future.