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OptimaTech Limited Packages

Auckland, New Zealand

Visual Assistance

Visual Assistance is a SaaS solution designed to provide real-time, remote support for customers. It enables visual communication without the need for software download. By using a simple web browser, businesses can guide customers through issues using live camera feeds, screen annotations, and instant messaging.

Features	Small $75 /mo 5 users - Field Services, Maintenance, IT & Telco	Medium $150 /mo 10 users - Field Services, Maintenance, IT & Telco	Large $750 /mo 50 users - Field Services, Maintenance, IT & Telco
No App Needed to Install	Start collaborating instantly without application downloads or installations	Start collaborating instantly without application downloads or installations	Start collaborating instantly without application downloads or installations
SMS Invitation	Invite customers to join a Visual Assistance session via SMS With just one click theyll receive an instant link to join the session without any complex setup	Invite customers to join a Visual Assistance session via SMS With just one click theyll receive an instant link to join the session without any complex setup	Invite customers to join a Visual Assistance session via SMS With just one click theyll receive an instant link to join the session without any complex setup
Live Camera Streaming	Stream in realtime from customers mobile device to offer visual support	Stream in realtime from customers mobile device to offer visual support	Stream in realtime from customers mobile device to offer visual support
Voice Chat	Enhance the remote sessions with clear realtime voice communication	Enhance the remote sessions with clear realtime voice communication	Enhance the remote sessions with clear realtime voice communication
Instant Messaging	Stay connected with instant messaging built right into your collaboration sessions	Stay connected with instant messaging built right into your collaboration sessions	Stay connected with instant messaging built right into your collaboration sessions
Annotation in Snapshots	Capture and highlight important details in snapshots during your session Use annotation tools to mark up the images making it easier to point out issues provide guidance or offer visual feedback	Capture and highlight important details in snapshots during your session Use annotation tools to mark up the images making it easier to point out issues provide guidance or offer visual feedback	Capture and highlight important details in snapshots during your session Use annotation tools to mark up the images making it easier to point out issues provide guidance or offer visual feedback
Dashboard for Usage	Get insights into how your team is using Visual Assistance through the intuitive dashboard	Get insights into how your team is using Visual Assistance through the intuitive dashboard	Get insights into how your team is using Visual Assistance through the intuitive dashboard

Small $75 /mo 5 users - Field Services, Maintenance, IT & Telco
No App Needed to Install	Start collaborating instantly without application downloads or installations
SMS Invitation	Invite customers to join a Visual Assistance session via SMS With just one click theyll receive an instant link to join the session without any complex setup
Live Camera Streaming	Stream in realtime from customers mobile device to offer visual support
Voice Chat	Enhance the remote sessions with clear realtime voice communication
Instant Messaging	Stay connected with instant messaging built right into your collaboration sessions
Annotation in Snapshots	Capture and highlight important details in snapshots during your session Use annotation tools to mark up the images making it easier to point out issues provide guidance or offer visual feedback
Dashboard for Usage	Get insights into how your team is using Visual Assistance through the intuitive dashboard

Medium $150 /mo 10 users - Field Services, Maintenance, IT & Telco
No App Needed to Install	Start collaborating instantly without application downloads or installations
SMS Invitation	Invite customers to join a Visual Assistance session via SMS With just one click theyll receive an instant link to join the session without any complex setup
Live Camera Streaming	Stream in realtime from customers mobile device to offer visual support
Voice Chat	Enhance the remote sessions with clear realtime voice communication
Instant Messaging	Stay connected with instant messaging built right into your collaboration sessions
Annotation in Snapshots	Capture and highlight important details in snapshots during your session Use annotation tools to mark up the images making it easier to point out issues provide guidance or offer visual feedback
Dashboard for Usage	Get insights into how your team is using Visual Assistance through the intuitive dashboard

Large $750 /mo 50 users - Field Services, Maintenance, IT & Telco
No App Needed to Install	Start collaborating instantly without application downloads or installations
SMS Invitation	Invite customers to join a Visual Assistance session via SMS With just one click theyll receive an instant link to join the session without any complex setup
Live Camera Streaming	Stream in realtime from customers mobile device to offer visual support
Voice Chat	Enhance the remote sessions with clear realtime voice communication
Instant Messaging	Stay connected with instant messaging built right into your collaboration sessions
Annotation in Snapshots	Capture and highlight important details in snapshots during your session Use annotation tools to mark up the images making it easier to point out issues provide guidance or offer visual feedback
Dashboard for Usage	Get insights into how your team is using Visual Assistance through the intuitive dashboard

Examples

Send an SMS to invite the client to join the remote section.

The client received an SMS, just click the link to join the support section. No app is needed to be installed.

The Rear camera from the client side is shared.

Annotation in the snapshot to guide the client to help remotely.

Instant messaging for guiding clients on how to do.

Small Medium Large

$75

/month

No App Needed to Install: Start collaborating instantly without application downloads or installations
SMS Invitation: Invite customers to join a Visual Assistance session via SMS With just one click theyll receive an instant link to join the session without any complex setup
Live Camera Streaming: Stream in realtime from customers mobile device to offer visual support
Voice Chat: Enhance the remote sessions with clear realtime voice communication
Instant Messaging: Stay connected with instant messaging built right into your collaboration sessions

$150

/month

No App Needed to Install: Start collaborating instantly without application downloads or installations
SMS Invitation: Invite customers to join a Visual Assistance session via SMS With just one click theyll receive an instant link to join the session without any complex setup
Live Camera Streaming: Stream in realtime from customers mobile device to offer visual support
Voice Chat: Enhance the remote sessions with clear realtime voice communication
Instant Messaging: Stay connected with instant messaging built right into your collaboration sessions

$750

/month

No App Needed to Install: Start collaborating instantly without application downloads or installations
SMS Invitation: Invite customers to join a Visual Assistance session via SMS With just one click theyll receive an instant link to join the session without any complex setup
Live Camera Streaming: Stream in realtime from customers mobile device to offer visual support
Voice Chat: Enhance the remote sessions with clear realtime voice communication
Instant Messaging: Stay connected with instant messaging built right into your collaboration sessions

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OptimaTech Limited Packages

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Visual Assistance

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