What evidence can you share that demonstrates the impact of the engagement?
When the work was complete, they suggested we check their work and try out the solution, and I was able to go back to them after we had done so and say that it was exactly what we wanted. I have never been able to do that before while working with an external development company, and I would definitely go back to them again. Their success was in the simplicity of the work.
How did OTPASY perform from a project management standpoint?
Our project lead was quick to communicate about everything and ensured that the job was completed far faster than I had anticipated. When the work was finished, he provided all the information that I needed in order to assess both completeness and accuracy. I never had to ask any questions; he was good about anticipating what we needed to know. Even though the end product was a fairly simple piece of development, the turnaround was faster than expected and the communication overall was excellent.
What did you find most impressive about them?
One of the most important things to me was that they understood the scope of the project and that they needed to come to us if they thought anything else needed to be done outside of that scope. Dev shops deciding on their own to do more work than we had agreed upon, and charging us for it, has been a problem for us in the past. When we first engaged OPTASY, I spoke with the owner and told him in no uncertain terms what the project scope was to entail, and they stuck to that.
In particular, I was impressed by both the exceptional pricing of the project and the speed of completion. Regarding the cost quote, I admired the fact that they were completely honest with me about how many hours the work would take, especially when one of their competitors gave me an estimate that was literally six times greater for the same project. The other dev shops assumed that I didn’t know anything about the work involved, and OPTASY never treated me like that. They were able to perform the work quickly and professionally and gave us exactly what we wanted, so they checked all the external contractor boxes. I would definitely recommend their services, and I would have no reservations about returning to them in the future for larger projects, given how well they handled this smaller one.
Are there any areas they could improve?
I’m not even sure that I would consider this a negative, but I feel that it is worth at least mentioning. Most contractors—especially for short jobs like this one—end an engagement by trying to sell further services to a company. OPTASY did that as well, but the way that they presented it did not feel like a “sell” to me. They offered it as a suggestion, in reference to certain aspects of our website that would benefit from being updated, and then immediately dropped the subject when I said that we were going to take care of that in-house. It felt to me more like a recommendation than a pitch, which I appreciated.
Do you have any advice for potential customers?
This advice is more general, in terms of contracting external development work: Make sure to define the scope of your work very well. A good contractor will see that and be able to work within your clearly set expectations.