Opreto

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Resimate Inc.

Describe what your company does in a single sentence.

Resimate Inc. is a newly incorporated entity that houses ADUSearch, a CMHC-funded Housing Supply Challenge project that empowers users to see the potential of detached additional dwelling units in residential backyards. This online tool launched in early 2023 and gives both homeowners and policymakers the ability to explore the physical and financial feasibility of building detached ADUs in compliance with local zoning bylaws on both a lot-by-lot basis and at a neighbourhood level. 

Since launching ADUSearch, Resimate has continued to work directly with homeowners interested in building ADUs, and partnered with Canadian builders to launch Canada’s first detached ADU marketplace in September 2023. Resimate strives to make ADU development as easy and accessible as possible, working with municipalities, financial partners, and modular builders, to densify low-density communities across the country.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Opreto to accomplish?

• The primary objective of this project was to provide support and maintenance on demand for both the ADUSearch and Resimate Marketplace products during the window of September 18, 2023 to October 13, 2023.
• A secondary objective was to acquire familiarity with the present implementations of both products in anticipation of potential future development work.

SOLUTION

How did you find Opreto?

Referral

Why did you select Opreto over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Opreto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Processes Our team will work closely with Resimate for the duration of the support window. Support requests will be evaluated by Opreto to estimate the effort required in hours, and non-trivial estimates will be presented to Resimate for approval prior to beginning work. In general, work will be performed Monday through Friday from 9:00am to 5:00pm EST. 

Deliverables:

1. Technical Analysis: Opreto will conduct a comprehensive analysis of Resimate’s technical assets, including an examination of security threats and the deployment process. 
2. Monitoring System: Opreto will implement a monitoring and alerting system specifically tailored to respond to major outages of Resimate’s applications and infrastructure. 
3. Incident Response: Opreto will prepare for and execute a timely response to any potential incidents during the support window.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

That the deliverables were met with Opreto when they responded to incidents in a timely manner.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the Opreto team was very responsive and helpful with the incidents that were reported to them. They were a pleasure to work with and we felt very confident with their assessment and work.

What was your primary form of communication with Opreto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their seamless work between team members; their professionalism and friendliness in communication

Are there any areas for improvement or something Opreto could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Software Engineering Manager of Proto Manufacturing

Describe what your company does in a single sentence.

Since its founding in 1967, Proto has been developing cutting-edge instrumentation for the characterization of materials. Our product line includes various x-ray diffraction (XRD) instruments: residual stress and retained austenite measurement systems, powder diffractometers, Laue single-crystal orientation systems, and high-resolution diffractometers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Opreto to accomplish?

• A comprehensive analysis of Proto Manufacturing’s current software ecosystem, requirements, processes, and capabilities.
• A recommendation for a modern, unified, cross-platform technology stack and general architecture for the applications, focusing on responsiveness, robustness, and maintainability.
• A recommendation for a comprehensive set of DevOps processes and supporting tools, compliant with modern best practices and suitable for the proposed software stack.

SOLUTION

How did you find Opreto?

Online Search

Why did you select Opreto over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Opreto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

By the end of this project, Proto wanted to have in place the infrastructure required for a modern DevOps process -- compatible with the software stack -- which would allow the software team to deploy software more frequently, and in an automated way.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The software team has successfully migrated its projects to a monorepo architecture, maintained on Github, with automated workflows for building applications and backends.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Support and advice from Opreto was always timely and helpful. They aided in every step of the migration process, and in providing educational support to the company, such that all stakeholders would be on-board with the transition.

What was your primary form of communication with Opreto?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their extensive attention to detail, and their proactivity in communicating the status of their work, both before, during, and after completion of the project.

Are there any areas for improvement or something Opreto could have done differently?

None whatsoever.

BACKGROUND

Introduce your business and what you do there.

I’m an executive of an autonomous robotic platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Opreto?

We needed help building our DevOps infrastructure.

SOLUTION

What was the scope of their involvement?

Opreto designed and implemented our cloud infrastructure. We showed them where we were heading, and they started working with us to figure out the best solutions — we're relying heavily on their guidance. They built the infrastructure from scratch in an up-to-date, state-of-the-art manner.

Regarding tools, they've used CDK on AWS, allowing us to record high-bandwidth data from multiple devices in the field. We can then orchestrate, analyze, and process everything to derive AI insights for our cultivators.

What is the team composition?

We've been working mainly with their senior team.

How did you come to work with Opreto?

I previously worked with one of their founders at a previous company. We chose them because we had 100% trust in them.

How much have you invested with them?

So far, we've spent around $200,000 with them.

What is the status of this engagement?

We started working together in September 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They do an amazing job in helping us design and implement our cloud infrastructure. Moreover, they have many years of expertise and a very structured approach. Opreto's team also thoroughly analyzed our use cases to develop the best solution possible and make our systems run smoothly in the field, collect the data, and upload it efficiently.

How did Opreto perform from a project management standpoint?

They meet deadlines, stay within budget, and are very professional. Regarding tools, we use Google Suite.

What did you find most impressive about them?

They're incredibly responsive, immediately available, and accessible whenever a situation arises.

Are there any areas they could improve?

I don't think there's anything they can improve on; they provide excellent service, and it's a lot of fun to work with them.

Do you have any advice for potential customers?

Be transparent with them and them like a member of your team.

BACKGROUND

Please describe your company and your position there.

I'm the Vice President of Architecture and Engineering for Uphealth. Our company provide digital health solutions among which Martti provides Interpreter services to hospitals remotely. We support 250+ languages and aim at providing a qualified medical interpreters in a video conference with a patient and a provider in around 15 seconds.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Opreto, and what were your goals?

Martti business has been growing consistently and significantly over the last 2 years. Call volume basically doubled, while the Agent application used by our Interpreters to answer calls was dated, poorly designed, poorly coded and showing a rising rate of failures which overall impacted our productivity and ability to deliver our service.

The impact was the most significant during our peak times with, when our clients needed us the most, to a point where the overall service was degraded both in quality and time. We decided that the application needed to be redesigned from scratch, rearchitectured from scratch and rebuilt from scratch as there was no way to salvage any part of the old code. New business requirements expanding the platform outside of Interpreting also rose on the way, which added to the decision.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our Director of Engineering worked with Opreto in a previous job and recommended them to me as we couldn't handle this project with our internal resources while there was an absolute need for a new application that couldn't be delayed. Among the many solicitation I receive to outsource engineering projects, I thought I couldn't ignore this warm recommendation coming from my most trusted engineer, and decided to setup a meeting with Opreto, learn more about what makes them uniquely qualified to handle the most critical piece of our business and hear about their methodology, resources, and drive.

Unlike many, if not every other vendor, Opreto is lead by engineers who hire engineers, who work with engineers, they breath Software engineering all the way, with a true passion for ... Engineering ! That made a true difference for me, on top of being very structured, fast learners, Agile in the most noble sense of Agile, and more than everything else utterly talented, and involved in the success of a project. Ultimately the deciding factor was that I knew they would care for this application in the same way that my in house engineers care for our applications, provide functional value, deliver pristine code and clear documentation for future maintenance and support.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Opreto was tasked with developing our Call center application (AKA MVCC) that supports 100% of our business from the grounds up. We provided a UI mock up to start from. The application sits in a distributed environment that comes with many technical constraints and unknowns as we inherited the existing system without any documentation. The applications involves numerous third party systems and has to function in real time with a heavy call volume load. Another constraint was to ensure backward compatibility with the old application, as we couldn't migrate all of our users at once.

We also needed an application that could be delivered on multiple Operating systems on top of a browser application. The application was to be written in Javascript, using Node.js, Opreto opted to use an Electron.js wrapper as a way to adress our need for cross platform while relying on a single code base.

The application involves real time transactions, audio and video conferencing through a webrtc client, integration with salesforce and twilio. Opreto handled the entire project end to end, did multiple knowledge and functional information gatherings, talked to every stakeholders involved, leadership, users, inhouse engineering team, business, then wrote stories, epics in Jira, detailed tickets, unit tests and QA tests.

How many people from the vendor's team worked with you, and what were their positions?

There were 4 people for the core team, Developers, scrum master, architect. Opreto also involved additional resources based on needs that emerged on the way. As accessibility was a key requirement given the diversity nature of our users and of our business positioning, Opreto involved a UX specialist to validate the UI from an accessibilty perspective.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered on time and was bug free. We did a partial deployment to a beta group of users for a week, then deployed the application for all of our Interpreters worldwide. The improvements showed in our KPIs within less than 24 hours, our average answer time improved by 30%, our rate of failed calls dropped by 200% while getting positive feedback from our clients regarding the overall quality of service improvements and from our Interpreters about the ease of use, response time and general ergonomic.

Describe their project management style, including communication tools and timeliness.

Opreto's team blended with our in house team very seamlessly, given the distributed nature of our architecture and the MVCC app being at the center of it, there was a lot of collaboration involved between different teams. Opreto took care of these transverse aspects, and communicated efficiently with everyone involved. Opreto are hardcore Jira, we have a level of documentation we've never seen before and now use as a benchmark for all our other projects, communication was smooth and straight, they were available for us (literally) night and day.

They communicated to all parties involved, senior leadership, engineers, QA, users, while showing an impressive level of knowledge on the many specifics of our industry. This expertise, communication and involvement gave us the level of confidence we needed to know this project would come to fruition, reach and exceed our expectations

What did you find most impressive or unique about this company?

I was impressed with how quickly Opreto understood our industry, spoke our language, and became involved as if they always were a part of our team. Opreto's leadership all have a solid engineering background, which translates to their ability to hire talented engineers, to direct projects, to overcome technical issues and to deliver quality products. Ultimately what makes them unique is that they care, they care about doing a good job, they care about their client, they care about their engineers and they care about delivering pristine, perfect products.

Are there any areas for improvement or something they could have done differently?

There is nothing I would change in how this collaboration went, neither can I think of any improvement, they did a great job.