Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
There is a huge difference in the “before and after” pictures of our website. A lot of the current features are not even close to what they were in the beginning. I don't know what language these guys are programming the website in, but a lot of things on the backend are programmed in Chinese. I don't know how they’re doing it, but I know they’re doing the job. They have delivered everything that I’ve asked for.
We haven’t officially launched the website yet because we’re currently testing the logistics. So far, though, we’ve received a lot of positive feedback from people who have seen it. We also work with a marketing agency that is specialized in that market, and they have helped us a lot.
The website is very professional. Every time we needed to change something about the website—from the look of the search bar to the organization of the categories—OpenSource Technologies responded immediately with three or four options from current websites that use similar aesthetics and ideas. We changed a lot of features based on their advice. They showed us that they know what they’re doing and that they have experience with e-commerce.
How did OpenSource Technologies perform from a project management standpoint?
OpenSource Technologies met all of our deadlines and expectations in terms of timing. One thing that made me trust them even more and made me want to seek out their advice was their fast response time. If I contacted them about something I wanted to change, even if it was at night or on the weekend, they would have an answer for me within a few hours.
What did you find most impressive about OpenSource Technologies?
OpenSource Technologies delivers everything I ask for. If they don't know something, they investigate and give me an answer within 48 hours. This is rare. I’m not used to working with companies that are so professional. I live in Italy, and it’s difficult to find companies like this.
Are there any areas OpenSource Technologies could improve?
Actually, what I have right now works, and it’s perfect. I wouldn't change it or add anything else.