What evidence can you share that demonstrates the impact of the engagement?
The quality of their work was excellent. We’re in the healthcare space, so we had some industry compliance, adherence, and security requirements. They were very knowledgeable and were able to fulfill all of those specific requirements. We put their work through our own in-house QA team, and OpenForge did a great job. We’re still using it today, three years later. The number of bugs was low.
How did OpenForge perform from a project management standpoint?
In the beginning, they didn’t have a lot of infrastructure around project management, so I’d say it was more technically led. However, they recognized that they needed dedicated project management, and they got somebody to manage our projects solely. They stepped up and took care of that. We were very happy in the end; they met our demands.
We had a dedicated project manager, and they also introduced us to tools to help manage the project. They were in constant communication through various channels, such as Slack and Basecamp. We also got a high-level summary every week. All in all, we were quite satisfied.
They were able to complete the work in a short timeframe. We had a pretty aggressive timeline when we went to them, and they ramped up and scaled to meet our demands. They got the work done on time.
What did you find most impressive about them?
I was impressed by their commitment to design. They spent time with us upfront to get some great designs for both projects, and that showed in the final product. The fit and finish of the product were really good. I have a pretty technical background, so I appreciated the architecture that they put together. Again, it’s still in use today, so they did it in a very maintainable and scalable way. Overall, they did a great job.
I’d say that we shared a passion for developing quality products. The app was my baby in a way, and we got to a point where we needed help. I was a little anxious about having other people take over, but after sitting down with the OpenForge team, Jedi shared a common interest and passion, so I felt a lot better about it.
They were also very driven within the open-source community. There was a very custom open-source component that we wanted to be developed, but we wanted it extended. OpenForge extended it and then made that available to anyone. I appreciated that commitment to the community.
Are there any areas they could improve?
Not really. We’d love to work with them again given the chance. The project management in the beginning could’ve been improved, but they stepped up and took care of it.
Any advice for potential customers?
Follow the process that OpenForge has. It might not be what you’re used to, but it’s important for both sides to follow it. They put a lot of time into the design and discovery phase to make sure everything is done correctly. Oftentimes, people from my company wanted to see something immediately, but you need to put the time in and follow their process.