What evidence can you share that demonstrates the impact of the engagement?
They have an excellent work ethic, and it shows through the quality of their products. As opposed to previous offshore companies I have worked with, Open Tangerine Software House brings both technical resources and innovative ideas on how to improve the project.
How did Open Tangerine Software House perform from a project management standpoint?
We use Jira and Confluence as management tools to track the project. We also schedule daily standups with the software developers to get feedback on progress and any issues.
There will always be challenges when working with an offshore team, specifically with the time difference. However, Open Tangerine Software House has been responsive after hours and during the evenings. They’ve been very good about communicating on tickets and writing comments.
What did you find most impressive about them?
They add value beyond what I have found with other offshore development organizations. They don’t mindlessly follow the requirements but contribute ideas to the project on how to best solve problems.
Are there any areas they could improve?
I would love to see them offer more off-hour support. They are responsive and receptive to our questions or any issues regardless of time, but it would help our team feel less guilty about reaching out during the middle of the night—their time—if there were resources dedicated solely to working in alignment with our time zone.
Do you have any advice for potential customers?
With the time difference, their team will be doing most of the development during your off-hours or while you’re asleep, so be sure to have specific user stories that they can use. I would also recommend always having a daily standup, that way there is an effective hand-off and any issues can be addressed immediately.